First of all, I want to thank my fellow Yelpers for helping us choose our roofer. That is what…read morewe're here for after all, right? Our roof was really a mess. (I wish I had a "before" picture. Boy, was it ugly!) My husband and I are terrible procrastinators, but we just couldn't put it off any longer. Rather than getting multiple quotes, I trusted all these 5-star ratings and hired Dalex. No regrets whatsoever. After Dimitriy made his inspection, he explained what we needed and made suggestions on improvements, then presented a detailed proposal. Everything was carried out exactly as outlined in the contract. The crew arrived first thing in the morning, big boss Alex stopped by in the afternoon to make sure everything was going well, and by 8 p.m. they were packed up and ready to pull out, leaving our driveway and yard even cleaner than it was before. To say nothing of that gorgeous new roof!

Called this company for a quote on my leaking roof. Was spoken to very rudely by a man who told me…read morethat his time was "too valuable" to come out, because he believes most customers who call this time of year are dealing with ice jams, not truly leaking roofs. He wouldn't even look at my roof without charging me. His time may be valuable, but so is my hard earned cash, which his company clearly did not want. Happy to take my business elsewhere and not give thousands of dollars to someone who speaks so rudely to a potential customer.

We had a balcony/porch leak during the last rainfall. I quickly scrambled to look for a few…read morecompanies to come help us remedy the situation. After 4 quotes we ended up going with Elite Roofing of WNY. Tyler & his team quickly came out to give us a quote the next day. We really liked their sincerity and honesty with the situation. They didn't seem too pushy and their price was very reasonable. I will refer all my friends and family to them moving forward. We have not started the repair yet but will update this review with photos once the work is done. Thank you Tyler & team for a smooth process thus far!

From the owner: Elite Roofing of WNY promises nothing but the best customer service, highest quality roofing…read morematerials and workmanship, and unbeatable pricing. Contact us today for a Free estimate! Metal Roofs, Shingle Roofs, Flat Roofs, Siding, Fascia, Soffit, Gutters, Fascia, Decking, & more! 50 Year Transferrable warranty on ALL full roof replacements! Locally owned and operated, proudly serving the Western New York area.

Coming back to update my review - still 5 stars all the way. Like another reviewer, I am totally…read morelate with this mention, after promising John that I would follow up with a review. First of all, since my initial post we had Fiddler replace our garage roof. $2000 and maybe an afternoon? Bam. You'd never have known they were there except that the new roof was lovely. Second, last year we'd been experiencing a critter home invasion - well, not really, but we had raccoons living in our soffits (I think that is what they're called). There were a couple holes made and John and another guy came by within a day or so and got them sealed up again (no raccoons were harmed!) at NO CHARGE. This is not the first time they've done "small" favors just gratis. I mean. Anyway, when the time comes we will absolutely have Fiddler roofing the house. And I tell anyone I know who mentions needing roofing. John, thank you and your staff for being truly wonderful businesspeople.

Used them last year for garage roof replacement. They even fixed a problem on my house roof that…read moreanother roofer had not taken care of...for free. I cannot recommend them enough, so honest.

I had a roof put in 3 years ago, yesterday William came out after I called and stated I noticed…read morewater. He inspected inside and outside noticing there was a crack in my chimney. He repaired (sealed it) right on the spot. This place has great customer service and take pride in their work. Thank you Willaim for being so kind and informative!

If you need a new roof, try your luck somewhere else. Anywhere…read more Communication is the worst. The quality of work is bad. Materials seem to be ok. To keep the very long story short. Complete roof replacement in November 2024. March 2026 - roof is leaking. It took about 3 weeks for a "temporary fix". Roof is leaking again - "permanent fix". Roof is leaking again - another pair of "temporary fix" and "permanent fix". Each time a new guy comes in, each time they find a new issue, each time "it's fixed for good now", each time it is not. It's been 3 months since the first leak; we are still doing back and forth. And don't get me started on drywall and insulation damage. Who I interacted with * Matthew Z - sales * Tony G - project manager (install and one of the fixes) * Matthew - fix * Elijah Simon - fix * A couple more guys whose names I didn't write down for other fixes and assessments * Bob - Director of production in Buffalo area - for coordinating fixes and drywall repair * Charlie Ray - General manager - for one text message of "we are better than this" kind with complete ghosting after that --- Now, to the long story, if you are interested. Installation (November 2024) The only two instances when I was able to speak with Tony (PM) were the call in the morning "we will be there and start in 30 minutes," and "let's go look at the roof and sign the bunch of papers" in the evening. Despite sales promising constant communication and updates. Despite multiple assurances by sales, scheduling and website of "On arrival PM will introduce themselves to you and review the job details with you". It never happened same as "PM will give you their phone number". Same stuff with "communicate any change orders with you (i.e. Lumber Charges". New lumber was brought in without any interaction with me. It was 100% needed, but it would be good to be in the loop. Cleanup was decent, but not super thorough. I collected about a 64 oz jar's worth of nails in the days after installation, including ones on a driveway. Plus some loose nails in the spring in gutters, in the attic, and on the lawn. A whole 2025 flew buy without apparent incidents - shingles are still on the roof, no apparent leaks. March 2026 - a small leak appeared. But I have a 20- or 25-year warranty, right? Yeah... And from here on, it is an epic story. * I call them, talk with them, check the forecast (no rain in the next 10 days). I agree that the leak is small, there is no rain in the forecast, and I can wait about a week for them to fix this - no problem. * Two weeks later - no call, no text, no email, no mail, no fix. But now the leak is bigger. I collected about 7 gallons of water before being able to redirect the flow to the toilet (the leak is in the bathroom) * It takes another two calls and escalation up to Charlie Ray (general manager) to get somebody for a fix next day * Meanwhile, a part of the drywall on the ceiling is soaked through and crumbles in my hands with zero effort * The next day a guy appears. inspects stuff inside and outside. Says, "I gotta do a temporary fix from the inside. In the next couple of days, the office will contact you for a permanent fix outside". What does he do? He patches the suspicious area with sealant, some tape, more sealant, and more tape. "That should do it for now. Here is my phone; call me if it leaks again" * Office does not call in the next day, two, three, a week. * I call again and get "your ticket got closed. The fixer guy closed it and said that the fix is done" * Meanwhile, it starts leaking again * another guy comes in, does a fix outside * The office schedules a drywall guy to fix the whole * Drywall guy patches the whole and says, "I'll be in next week to paint it" * Next week it leaks again. same place. patched drywall is soaked wet again (not to the point of collapse this time) * another round of dance with the office * another guy comes in, checks the roof outside, and without any word just drives off * I go to the office physically. Meet with Bob and Tony. Tony "will be fixing it for good tomorrow" * Next day, Tony and one other guy are here; they replace the pipe boot and a patch of shingles. Turns out the pipe boot was much bigger than it needed to be, "that's why it was leaking". But the new boot "will fix it for good." Worth mentioning that Tony was the original PM on installation. * About two weeks after that, the roof is leaking again in the same place. * Another round of me going to the office, meeting with Bob (who promises a fast fix with the best fixer guy they have "today or tomorrow"; and bunch of other stuff) * "Today" the best guy couldn't make it. * The next day, "the best guy" couldn't make it to me either, so they sent another "super fixer guy" from Rochester (I'm in Buffalo) * He fixed something and was so eager to run away that I basically needed to catch him * A week later, and I have not a peep about drywall. But fix (#4) holds (for now) 06/19/2026

Awesome! Came and fixed my issue in one day! Definitely the best price I received after multiple…read moreestimates. I had old siding fixed to stop leaking when it rains. Very happy!

First, my thanks go to fellow Yelpers. I used Yelp to choose my contractor. The many excellent…read morereviews led me to choose Lifetime. Cary (the owner) came in with the first of several estimates. Of the contractors I contacted, he best understood what I wanted. My house had rotting window frames, uneven bad-looking shake shingle siding that was long past the day I should have done something about it. A house down the street had the look I wanted, and Cary quoted me the price. I also asked about replacing my front and side doors. The siding color I wanted was a special order, so I had to wait a couple weeks for it to be made. It was well worth the wait. Lifetime supplied a brand called "Perfection" and it is truly perfect siding. The siding sections lock together in a way that I don't think even a hurricane would loosen them. All the rotted wood was replaced with Azek trim. The result is my 70-year-old run-down house now looks like a new build. The doors that leaked cold air during the winter are gone. I am very satisfied.

We are in the process of getting estimates for a new roof. We had a company postpone yesterday's…read moreestimate due to the weather and agreed to stop by today. That company and Adam from Rott both showed up at the same time. When I answered the door Adam was angry. He asked if I scheduled two appointments at the same time. I told him my husband did the scheduling and I would go get him. He said never mind, have a good day and stormed off. The other roofer told him that he would wait in his truck until we were all done . Adam told him never mind then sped out of our driveway and sped down the street. I did call Rott to let them know how their company was being represented. Such a disappointment. Edited to add: Bob from Rott called this morning and had a very nice conversation with my husband which included an apology which both my husband and myself appreciate .

I called for a quote and was given a long explanation about how both owners need to be present and…read moreon and on.... I believe they would have pushed us to sign a contract because they were already being pushy on the phone.

I am not related to this company; I am customer. WOW!! This is a great company. I needed a…read moregutter replacement for my whole house. I received an estimate from another company last year which was about $5-6,000 higher than what I was seeing online for this area. So this year, I called AVA. Adam came over, looked at everything and gave me an estimate that was right on the money. He explained everything - how much gutter I would need, how many downspouts, special color options, installation - everything. I received the estimate the next day and could not believe what a good price they gave me. The job was completed the following week The house looks beautiful - and I now have new gutters that exactly match the house trim, large enough to handle the weather the house gets `AND GUTTER GUARDS!!!! The installers were so professional - meticulously neat and efficient. We even had a neighbor from down the road stop and ask the installers and how to get an estimate for his own house. I am so impressed by this company and highly recommend them to anyone who has roofing, gutter or other needs that they provide. You won't be disappointed. Thank you AVA!!!!

Very disappointing. Said they were coming and didn't without letting me know. Added costs without…read moreasking. Drove a roofing nail through my ceiling. Waited until the roof was done to say the gutter job would be weeks later, leaving me with no gutters. And takes no responsibility for any of it.

A rare find!  I had various jobs and each one Michael did was perfect.  He was on time and called…read morewhen he said he would.  I was given a very fair price and could not have asked for a better person to do my work.  Michael is very professional and has good ideas when asked for suggestions.  He even noticed a few things that I missed and told me about it, I could not have been happier, I highly recommend him!  you just don't find people like this anymore, honest, kind , on time and wonderful work.