The customer service was horrible. I had multiple measurements (which led to at least a month of…read moredelays) and another significant delay in getting my product even though the company knew months ahead of time what I ordered. It took two months for anyone other than my service rep to call me, even after repeated requests. When the owner finally called, he barely apologized and had no remorse about my poor experience.

My countertop does look good however I was not happy with their install process. They came out and…read moremeasured on a Saturday my contractor went and looked at it on the following Friday. The install was scheduled for the following Friday. That is two weeks and a week after it was ready. This was one counter a bathroom vanity. Was told they would be installing Friday morning. They called and said they would be there between 3:30 and 4:00. I had dinner plans. They never showed up until 5:45. I have had kitchen counter tops installed and it was about 5 days from measure to install. I would not recommend them.

We just did a major kitchen renovation which also involved new flooring throughout our first floor…read more Empire handled everything! The porcelain tile flooring install, wall demo and construction, electrical, plumbing, cabinetry, countertops, tile backsplash, and painting. I can't express how much we adore our kitchen and how wonderful they were to work with. Aaron, our designer was awesome! He listened to what I wanted, had great suggestions and we ended up with the kitchen of our dreams. The contractors were extremely professional and meticulous! Their attention to detail was astounding. I would recommend Empire to anyone!

We recently did a complete kitchen renovation and wanted to find the best quality and value…read more Empire Granite provided personalized and flawless service every step of the way. I found exactly the right piece of granite. Rachel has a great eye and helped me feel comfortable with the piece I selected. There was no pressure to order. We were impressed with the whole process and the employees from Rachel to Rob to Travis and Gary, who installed our three pieces of granite right on time. Each was a consummate professional. Thank you, Empire Granite!

Duane worked things out (after some personal issues) and completed our project with his typical…read morehigh quality work.

Awesome work force, great granite selection, friendly staff, really nice experience working with…read morethem. My second time using them and am very satisfied with their professionalism, speed and awesome installation.

I worked with Arika for a little over a year to find my perfect stone (I am very picky). I was…read moreimpressed at how responsive they were and how much time and effort they put in to searching for a slab for me. This is a small business and I am happy that I not only supported a small biz but got individualized attention and quality work out of it. Due to labor shortages they were down to 2 people in the shop and 2 people to install from 14. That didn't stop them from making sure my job was done to perfection. The owner of the business did the install himself with one other person and stayed until 9pm to make sure my counter looked perfect before leaving. I know from working with them so much trying to find the slab of my dreams that they work long hours... I was astonished that it very clearly did not effect the time and effort put into my particular job.

Finally installed the tiled backsplash to show off the countertop Arika installed last year. We…read morewent from the 1960s island Formica kitchen layout to a modern Quartz Gally layout. The "Before and "After" photos are obvious.

Highly recommend! A few years ago we updated our kitchen and we were very pleased with the…read morecountertop. Looks awesome. Most recently we updated our fireplace and they did our surround and it also looks great. Very good workmanship, attention to detail and competitive price. Geary Yarnes

From the owner: With being such a small business family-owned located in the industrial area of Lockport, we pride…read moreourselves on outstanding customer service throughout your whole process. Our work reflects how we feel about every customer's job, it has been described through our five star ratings.

We would not recommend this company AT ALL. I have worked in interior design and real estate and…read moremy husband and I have done many high end renovations over the years. We were looking for someone to install Dekton in a condo where we were doing a complete gut remodel. We contracted with SS NY to install Dekton Solid surface to a small bathroom and paid them a hefty sum of $17,000 for a 5' x 9' bathroom. (We thought this product was worth the splurge not to have to deal with grout lines as we age.) Neither we nor our GC were ever given complete instructions as to how the gutted bathroom walls had to be prepped before installation. This held up our entire remodel project for months, as we and our GC tried to comply with SS NY; with limited info we were given. Any communication with this firm was sparse, initiated by us and only followed up sporadically by a woman (whom I won't name) in the Buffalo office. She was generally evasive and rude to us. We realized that the decisions for Buffalo were being made out of the Rochester office and after much pleading we were "allowed" to speak to an installer out of Rochester. First, he told us the product could not even be installed in our bathroom and asked us to choose another product, which reluctantly we did. Then we found they could not install that product either. When we tried to walk away from the deal, they threatened to keep a restocking fee. So we continued on with them. Apparently, they just were not capable of doing this small job, because in the end they accused us of not cooperating with their instructions (what instructions we ask?), fired us as clients and gave us a full refund! This was the best thing that could have happened! Incidentally, in the email where they fired us as clients, they included an attachment from Cosento, the maker of Dekton which had complete instructions as to wall prep for Dekton. (We and our GC agreed that it would have been nice to have those instructions 5 months ago when the whole process began!) We were able to find another company and within weeks the job was complete, for basically the same price. However, the delay caused us to find a temporary apartment to live in because we had no bathroom in our new condo...and this was costly. My advice would be to RUN, not walk away from working with this company. They have poor communication skills and non-existant customer service.

If you do business with Sortie, be prepared to fight extensively simply to get what you pay for…read more Sortie had to return four times after the initial install to fix blatant, careless mistakes. One in particular involved an installer cracking the countertop and gluing it together as if nobody would notice. I'm convinced the company has grown to the point where some of their installers are inexperienced. Every time we called Sortie to complain about obvious mistakes by the installers, we were fed incredibly illogical reasons on why the major mistakes by the installers were not their fault. Sortie eventually had skilled workers come to fix the issues but this was not easy. Basically, if Sortie threw a baseball through your window, they would vigorously blame the window and the baseball to escape accountability.

Buyer beware... We used Sortie indirectly through a builder. Throughout of dealings with them,…read morethey were unprofessional, tried to sell us granite with a crack and installed our quartz countertop with two noticable defects and refused to make it right. Take you money elsewhere. Have a good day! -Disgruntled Customer