I've brought my car in for maintenance at Toyota of Lancaster twice now and so far this has been…read morethe best Toyota service location I've been to! The check-in process has been smooth both times. Once I arrive, it doesn't take long for someone to come by, go over the service details with me, have me sign, and get the service started. Their waiting area is comfortable, which I always appreciate since I've brought my son both times. They also have a snack shop, a children's play area with a TV, and restrooms nearby, which makes the waiting experience much easier. The service itself has been quick, and the representatives do a good job of notifying you about recommended services for your car without making the process feel overwhelming. Payment is handled quickly as well, so the whole visit feels efficient from start to finish. The staff has also been warm, welcoming, accommodating, and extremely helpful both times I've been here. Will continue coming back for maintenance here!

I am extremely disappointed with the customer service at the Lancaster Service Department. I…read morehonestly can't believe how some of the employees treat customers, particularly when it comes to basic courtesy, communication, and making customers feel valued. I remember when things were very different. Customers were offered a shuttle ride home, fresh coffee and donuts while waiting, and even a complimentary car wash. Those were the good old days when customer service truly felt like a priority. It's unfortunate to see how much this dealership has changed in just a few short years. The level of service and customer care has declined significantly, and it's disappointing to feel that loyal customers are no longer treated with the same respect and appreciation. I sincerely hope management takes this feedback seriously and works to restore the level of customer service that customers once experienced and deserved.

Great customer service awesome experience. From the moment I walked in they were very tentative to…read moremy needs and help me pick out a great used car a 2010 Toyota Prius. I just want to say thank you for making my car purchase easy and convenient. Thank you for being local to the area and again thank you for the amazing customer service. I would recommend your dealership to anybody who is in the market for a Quality used car.

These people are crooks. Stopped by to look at some cars and got rushed into a sale. I was a little…read morevulnerable because I needed a car and fast but these people just took my money so fast without even getting any information from me other than my address. They told me because of my credit no one else would finance me and pressured into the sale. I was reluctant to sign the paperwork because they were charging me as if they car was brand new. After about a few days the car start shaking horribly and I felt ripped off the interior was all damaged and stuff missing inside the car but he assured me it ran well. Now within 3 days of my purchase I tried to cancel and return the vehicle but they would not return my money and only would trade me for another vehicle after a week of chasing them down. They would not show to their business after they sold me the car and one day I finally caught them there. They would only trade me a car as I mentioned and the second car was even worse the engine light, as well as other lights all came on the 3rd day but after I received that car. Again they would not show to their business or answer my calls. I got an estimate for the car that showed the transmission and motor were in bad condition and car needed about $3000 worth of repairs. I could not get ahold of them to return the car nor would they let me so I do not pay their excessive fees and they came and got the car. They then made up inflated charges to the tune of my whole down payment which is all the car is worth ($2000) and have the car and my money. By the way they change their business name often and move places of business as they are formerly known as Big Family Motors with horrible reviews. I offered to pay for the 2 months of car note I used it but the remainder should be returned to me. The car they sold me, that lovely piece of crap white 2013 Toyota Corolla in their ad photos. I wonder how many times they have sold it and took it back. They belong in jail.

BEWARE - very unethical dealership…read more The General Manager, Nicholas Douglas, came off as the epitome of a sleazy, gaslighting used car salesman. Here's the backstory: Over the phone, the dealership's sales lead Antonio and I negotiated a price of $8,500 for a Mitsubishi Mirage. Antonio said he'd put the deal together and call me right back. A full day passed, and I never heard from him. (Red flag #1.) I called back in and spoke to Nicholas, who reneged on the $8,500 price (red flag #2), but said I could still buy the vehicle for $9,200. I agreed and drove 90 minutes to the dealership. When I got there, the car was missing several of its advertised features, including run flat tires, Bluetooth capability, and keyless entry. Were I to purchase all these features from a third party after the fact, they would cost up to $3,700. For the keyless entry, Nicholas said he could bring over a specialist to add in the feature for $300. When I asked if he'd take that $300 off the price of the car, he refused, saying I "already had a good deal." I reminded him that he had already raised the price by $700 from Antonio's quote, and that this was before I was aware the car was missing numerous features listed in their online listing. Nicholas said he wasn't responsible for the listing's content because I viewed it on CARFAX, and not on the official Valley Auto Center site, which had the "correct information." I subsequently pulled up the listing on his web site, which, not surprisingly, falsely stated the car is equipped with run flat tires, Bluetooth capability, and keyless entry. I have attached a screenshot of this. Nicholas then doubled down on the sleazy, saying, "I've been in the car business for eight years, and this is the first time a customer has ever had a problem with the fact a vehicle was missing some of the features we listed online." He was literally suggesting that every time he's had to tell a customer the car they came in to see didn't have all its advertised features, they took no issue with this. When I challenged Nicholas on making such a ludicrous claim, he doubled down and said, "It's true, I swear on my children's lives." (So gross.) When I asked him to confirm that some of the car's other advertised features were accurate, he sidestepped, and said, "Look, this is a good car and you're getting a good deal. If you don't want it, don't buy it." I didn't purchase the car, and will never be returning to this dealership.

Im Mike S, I bought a 98 Chevy Tahoe 4×4. I paid cash for the Tahoe. The manager there is a vary…read morerude individual, he is the meaning of a used car salesman. A great liar, customer service means nothing to him, it's all about the mighty dollar. They are vary good at putting a bandaid on the vehicles to get it to pass your inspection but watch out within a hundred miles, everything on your car will start having problems. He sells the cars as/is and has you sign a statement of that, you can't bring the car back if you have problems. Vary dishonest crook.

I was looking for a nice used vehicle..but credit not being so good..I was having difficulty…read moregetting financing..Then I found Mike Bell used auto..they had me approved in no time flat an sold me a great used vehicle...Thanks MIKE BELL AUTO ..

I highly recommend buying your next vehicle at Lancaster Auto Consignment…read more All the cars are clean and extremely well kept. I bought my 2001 Ford Focus LX in February. I have not had a single major problem with the vehicle. The financing process was easy. I put down less than one thousand dollars for my car. The best part is my monthly payment is less than two hundred fifty dollars.

if i could give it 0 stars, i would! one of the worst…read moreplaces to buy a vehicle. rude rude rude and their cars are in really bad shape. do not waste your money or your time here!!!

Gale helped me find my perfect car! I highly recommend him. He is very honest and easy to work…read morewith. He is great with paperwork and pays close attention to detail. He was very professional and I would definitely use him again. Janey

From the owner: We specialize in finding the perfect car you are looking for. We consign cars as well as broker and…read moreof course we have a few vehicle on hand. We have been in business for over 25 years.

This company never took off the lien on my car although I paid them cash. I now trying to sell my…read more2014 mitts mirage and now I can't get my pink slip. But I will say the car was a success so they did sell me a great car

This car dealership is a scam. I was looking into buying my daughter her first car, and none of the…read morenumbers on any of the documents presented, matched. While John (owner?) was rifling through his desk and adult magazine fell onto the floor and mortified my poor daughter, as well as a dime sized bag of a crystal looking powder. There's something going on here and it isn't selling cars.

Bought an Audi q5 3.0 here and I love it. Can say that about carmax though. Carmax is Supposed to…read morehave a 150 point inspection. Their inspectors must be doing it with their eyes closed! First thing I found was that the rear view camera was Not working. Carmax stepped up and fixed it. Second thing was the Cabin air filter. I checked it because my wife was sneezing like crazy Every time she got in the Audi. Filter was absolutely dirty with some kind of nut shells black dirt. Third thing I found was a Dirty engine air filter. I mean as soon as I took it off, DIRT just started falling off it!! And the final thing So Far, we're the spark plugs. They say , and are proud of the fact that they do a 150 point Inspection! Well? If you're going to do an inspection you need to Open your Eyes to see. You need to Actually INSPECT and Not pencilwhip the paperwork. Finally, YOU need to have the Discrepancies FIXED! Finally, I would recommend to anyone looking for a vehicle here to get a mechanic to go with you if you can. Better yet tell the salesman you need more than 20 minutes for the test drive to have a mechanic or a person that KNOWS cars to look at the vehicle because I an NOT at all impressed with carmax's 150 point inspectors!

We found CARMAX very unaccommodating. We wanted to sell a car. No one looked at the car. They…read moreimmediately directed us to the business office where they gave a list of things to accomplish. We are older and our health is compromised so this assignment was a challenge. The next week we returned with completed paperwork, sat for 1 1/2 hrs for a quote thousands of dollars under Kelley Blue Book. 1) the above time and $ spent to accomplish their directives was unnecessary IF they'd looked at the vehicle the first day and determined it pointless to proceed, even it wasn't a specific number, 2) on returning the second day, AGAIN, the wait was not necessary for the same reason. To the elderly, I would suggest taking your business elsewhere. CARMAX will lead to undue stress.

This is the second time I have emailed service to have work done and this is the second time my…read moreemails have went un-returned. Ill take my Chevy truck to get serviced at Ford.

Terrible place, avoid this place, they are a joke very unprofessional and rude. Will never return…read morehere, they sell cars they know don't work. The lady in the office just sits there and ignores customers tried to make a payment had to wait 20 mins while she ignored me. Tell a man came in and helped me apologized for the rude woman.

This place is trash , the cars are trash , i bought a car in September , engine blew with…read morein a week of me putting down $3,300, Debra the old black lady has given me story after story,, long story short i have no car, and is ignoring my calls .. said she bought a engine for the car i have never seen the engine , and the white girl that works there is dumb as a rock...TRASH ..TRASH..TRASH

Ok well let me start by saying if you thinking about buying a whip from this place... THINK AGAIN!!…read moreNO, ACTUALLY...RUN FAR AWAY. My Friend bought a BMW from her.. he put 6k down on a car with 288k miles.. a 2006 WTF.. And so owes 3k. And needed a Co- signer.. Anyways, I personally was driving and the seat all the sudden broke and flips backwards!! Then it flung me forward at the .. c'mon.. not to mention that the battery wiring had caught fire and my friends car would stall in the middle of going 60 mph... This lady now has his car for almost a week in the shop and wants to charge him to get it back. Please let this be a warning to anyone whom is tempted to stop by this location.. And I didn't want to select a but I had to