Everyone at honda was very nice from the moment i got there. I got a lot of help specifically from steven and daniel. The process was very easy and hassle free. Couldn't ask for any other experience from car buying. Thank you steven and daniel.! Hope to be coming back soon to buy another car. Thank you. read more

Trust Palmdale Honda - 26 civic sport - Auto Repair Near Me - Palmdale, California

Do not go here! These people are straight criminals. My daughter lives nearby, I live in Texas. She needed to buy her first car on her own so I helped from afar. I found a nice '23 Accord on their website for $21,491 and had her go look at it. She loved the car! They told her she'd be around 15% interest (she has a 780 credit score). So she told them she'd was going to speak with me and come back the next morning. We arranged financing through USAA that night and she went back to buy the car. To say she was excited is an understatement. But when she got there, they had raised the price by $4000. They were unwilling to move on it. So she had to get another uber to go home, pretty upset. I called the sales manager to discuss it and he was rude and insulting, asking me if I had proof it was $21,491 the day before. He said they certified it 3 days before and that's why it went up in price. That may be the case but it was advertised for the $21k. They too were unwilling to even meet me halfway. Just a simple profit grab at the expense of a single female. Disgusting. So I called Lancaster Honda, found a certified '23 model with less miles. I negotiated with them and we settled at $21,250. They also told us about a 1.5% interest promotion Honda was having, something these jerks didn't bother to do even though they are also a Honda dealer. So we ended up getting the one in Lancaster, at a dealership that was nothing but kind, compassionate and very professional. I'm off to write them a stellar review now. This dealership needs to be re-named because "TRUST" is the absolute last thing that comes to mind.... Shame on this place. read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

I bought my first Honda today and it went so well that I will recommend everyone to come here. The salesperson who greeted us was Darius Smith. A great young man who was knowledgeable and very patient. Best car buying experience. The sales manager Jerry Gaines was also great no pressure to buy but made it happen for us. read more

I spent the entire day on Labor Day test driving SUVs with third row seats at multiple dealerships. By late afternoon I had decided I wanted a Honda Pilot, but I was at Honda in Lancaster (NOT this dealership) and the salesmen was so unpleasant to deal with that I didn't even get to sitting down and talking numbers, if I had to buy the car with him I wasn't going to buy a car. He was incredibly rude, and disrespectful (again that was NOT at this location!). I knew there was another Honda dealer in Valencia, so I started driving there. Thankfully my husband did a quick Google search and saw that there's a Honda dealer in Palmdale. I honestly wasn't too keen on the idea of giving the Palmdale/lancaster area another shot, but it was getting late, so we decided to give the Palmdale dealership a chance. I am so glad we went to Trust Honda in Palmdale! A salesman named Adrian Gonzales greeted me as I walked on the lot. Keep in mind, I was still in an exceptionally a bad mood from the dealer we had just left, so I wasn't as polite as I should have been. I kinda rudely made a list of my demands (I really should have been nicer) and he politely listened to me, gave me a cold bottle of water and offered me a seat in the lobby with air conditioning while he went and got a car that met my requirements. He was gone for a few minutes getting the car. While I was waiting I called my husband, who was waiting in our car in the parking lot, and jokingly told him I thought I was so mean to poor Adrian that I scared him off. I actually felt bad. I was so rude and frankly an absolute nightmare customer and he hadn't done anything wrong. While I was telling this to my husband I saw Adrian walking back towards me with a smile on his face. How was he smiling? I was so rude to him! Anyway, I decided to leave my attitude behind and I went on a test drive with Adrian, I wasn't going to tell him I had already test drove a Pilot with that other salesman an hour prior. The test drive with Adrian was by far the best test drive of the day and keep in mind, this was my 6th test drive of the day. He didn't spend the whole test drive talking nonstop and not letting me concentrate like other salesman had, he didn't try to annoy me with every random fact he had memorized about the car, he was helpful, he answered my questions, and tailored his sales pitch to focus on the things I cared about. He was a great salesman. So we got back to the dealership and I was ready to talk numbers, but I was NOT willing to let them put a hit on my credit until I knew the exact numbers. I take great pride in keeping my credit over 800 and I wasn't going to get a hard injury unless I was 100% buying a car. I knew that was a bit unconventional, and made me a bit of a hassle to deal with, but he was super polite and respectful. He was willing to do what I asked. I did a few more things that were likely quite annoying to have to deal with, but he handled every hurdle I threw at him like a champ and kept a smile on his face and stayed incredibly polite the entire time. By this time it was getting pretty late and I wasn't comfortable driving a car I had never driven (other than on the test drive); through a city I don't know, in the dark, then make the additional almost hour and a half drive home. Nope, not happening. So before we signed our contract I asked if we bought the car that night if we could come back the next day to pickup the car. It would have been almost three hours of driving for us the next day to pick it up, but I really didn't want to drive it for the first time at night. Adrian said we could, but then said he would be willing to drive it to our house for us. Wait, what, that's a really long drive! I thought there was no way he was serious, but he was. We went and signed our contract and charged our Tesla so it would have enough battery to get home and we drove home. Adrian called his wife and had her follow him in their car all the way to our house. And remember I said we stopped and charged our Tesla, that meant he had to sit and wait at our house for a half an hour for us to get there in addition to making the crazy long drive. We had told him that in advance and he was shockingly okay with it. Talk about going way above and beyond for your customers! I'm not typically fond of most car salesman and I'm an exceptionally challenging customer because I owned a used car dealership myself for many years and I have to say, Adrian was amazing! I wish I had him as an employee back in the day. He's exactly what every salesman should be, but very few actually are. He's amazing! So it turns out buying a car in Palmdale, of all places, actually can be a great experience and I thank Adrian for that 100%! Here's a pic of our retired law enforcement k9 posing for a pic in our new Honda Pilot. read more

Trust Palmdale Honda - Our retired law enforcement K9 enjoying our new Honda Pilot. - Auto Repair Near Me - Palmdale, California

Wow, what a complete joke of a dealership. I have been inquiring about their advertised lease of a civic. The first salesman told me that they had 3 in stock and urged me to make an appointment to come out the next day. I made that appointment, but before I hung up, I reiterated that these three cars were in stock and available for the advertised lease price. He assured me that they were. I decided to call the dealership and make sure that I was not going to waste a 45 minute drive. What do you know, the salesman told me that they only had one white model available. I let him know that I was told they had 3 in stock. He assured me that, no, they only had one white Civic available. I told him that I did not appreciate being lied to and told him I would take my business elsewhere. Five minutes later I get a call from the "sales manager" apologizing that I was upset. He let me know that they had one Civic available in gray! Three different answers from 3 different salesmen. I would not trust this dealership. I don't appreciate my time being wasted by scam artists and sleezy salesmen. read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

Such a great experience with Trust Palmdale Honda. Josh helped me get the car I wanted at just the right price. No haggling or feeling like I was being stalked by a salesman, just pure intentions to help me find a fun and reliable car in the still night pearl color of course. I highly recommend purchasing your next car here. Nice environment, friendly people and the Honda of your dreams! read more

Trust Honda Palmdale I highly recommend this Honda dealer--definitely better than the surrounding areas. They truly live up to their name, Trust. We shopped around before deciding, and I'm glad we chose them. Adrian was our salesman, and he was outstanding. Very respectful, professional, and provided excellent customer service. He made us feel comfortable throughout the process. We told him exactly what we wanted, and he respected our decisions--never pressuring us into something we didn't want. If you're shopping for a car, I recommend Honda in Palmdale. And definitely ask for Adrian--he's your guy. Thank you, Adrian! read more

I'm very satisfied with my purchasing experience at Trust Palmdale Honda. Joey and Carlos were straightforward and easy to deal with. I went in to see a slightly used car. Instead, I got a great price on a new car. I I'll go see them next time I'm in the market for a Honda. read more

TLDR; dont come unless u want to be completely ignored, disregarded, and lose credit score for no reason Horrible experience. Ran a hard credit inquiry when i specifically instructed them not to. On text, too. Manager was supposed to call me back but never did and kept on delaying jt because they were busy. Been weeks and no call. I asked for their number and was ghosted. They dont answer at all and give the same excuse that theyre busy. i get it, but how r u sp busy that u cant respond for weeks.... read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

I arrived 8 minutes after my scheduled appointment time, but my vehicle was still labeled as #1 in line. Christian Camacho was the service advisor who assisted me. I clearly let him know in the morning that I had multiple appointments to get to that day and that I had my two young children with me. He told me the vehicle needed to be inspected and that they would inform me about timing and rental availability -- but at no point did he communicate that the inspection would take all day or run as late as 8 PM. Had that been clearly communicated, I would have made other arrangements to ensure my children and I could attend our scheduled appointments. Instead, I waited -- and nearly three hours later, my vehicle still hadn't been touched, despite being labeled as the first one in line. Later, when my husband followed up, Christian told him something completely different -- that he had told me it would be an all-day process. That's simply not true. I felt gaslit and dismissed, as if I had misunderstood something I was very clear about from the beginning. To add more confusion, around 4:30 PM Christian called to say my car was ready since they close at 6 PM -- which again contradicted the earlier claim that it wouldn't be ready until 8 PM. This was yet another example of inconsistent communication. When I came to pick up the car, Christian did apologize for the miscommunication, but by then the damage was already done. The lack of clear, consistent communication caused me to miss important appointments and created a stressful, frustrating experience -- completely avoidable if I had just been told the full timeline up front. I sincerely hope this service department reflects on how they communicate with customers, especially those with children or tight schedules. Being honest and upfront from the beginning makes all the difference. read more

It's in the name guys! "Trust" Palmdale was a great experience with Adrian Gonzales as our sales representative. These guys are straight forward and honest! Thank you for my beautiful Honda Accord Sport Hybrid!! read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

They'll lure you in with a good deal and then finance will add a bunch of things that they don't even talk about because they rush through everything . Door protection is $995!? He never even mentioned it, if I never asked about it that would have been free money for them. So I'm leasing a Passport for 60k, and then (it was 55.8k OTD before they added a bunch of shit without telling me the cost. Final straw was the condition of the paint. I'd never come back, and I'd highly suggest you go somewhere else. read more

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I'd like to say that it's tough sometimes knowing whether you can trust a dealership and what they're saying your car might need. I've never had that issue at Honda in Palmdale. Even after ownerships changed I've been fortunate enough to have all the service advisors greet me and guide me as to what I have to get done, or what I may be able to wait on due to financial restrictions at the moment. They've always had my back with my car and making sure I'm safe on the road driving around the people I love the most on this planet. I love coming here knowing that ZERO corners will be cut in the repair or service of my car. There are cheaper places to go but I'm a true believer that you get what you pay for and cheaper is very rarely ever been better. The advisors and service manager Larry are outstanding and make u feel valued and cared for. Would 1000% recommend getting your car serviced here! read more

Trust Honda went above and beyond for my husband and I when we bought our brand new vehicles yesterday. Dustin, Jerry, and Dennis moved mountains for us. Jerry presented our loan options. Dennis oversaw the financing and gave my very bored teenage autistic son some candy and he darn near are the entire bowl on the poor man. Everyone listened to him with kindness and patience while he spoke in detail about helicopters. It's an aspect of his autism so I appreciate the kindness shown to him. Dustin officiated over the sale of two vehicles, staying late to ensure every detail was taken care of. To add to my very positive experience, he had a beautiful blue bow on my CR-V when the sale was complete, enhancing the joy I already felt. What a prince. Trust Honda has an exceptional team of professionals and I'll be sure to recommend them to everyone looking for a car. Trust In Dustin. read more

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Axel the salesman was great he went above and beyond for me and my son even after the sale was made. He is a genuinely nice guy. I highly recommend him. Steven and Brian the finance guys are top notch as well. Go see these guys and get a great Honda and a great price. read more

My experience with Trust Honda of Palmdale was extremely frustrating and disappointing, and I hope management takes this seriously. During negotiations, I was clearly told that certain protections and a warranty would be included at no cost as part of the deal. After everything was finalized, I was later told those items were not valid because "since you didn't pay for them, we can't give you the warranty." That directly contradicts what was promised while making the deal. Another issue was the finance signing process. The finance department rushes you through the paperwork and pressures you to sign quickly rather than giving you time to read and understand everything. Looking back, this made it very difficult to catch discrepancies or things that didn't match what was discussed earlier. Buying or leasing a vehicle is a major financial decision, and customers deserve full transparency and time to review what they're signing. Right now I feel misled by the process and how the deal was handled. read more

Horrible! I would never go back or recommend anyone to buy a car from there. My sales guy Albert was great. It was the finance or the sales manager Steven who was horrible crappy attitude acting as if I need them when in reality you need us customers! Save your time And money and go elsewhere! read more

Carlos and Steven went above and beyond when we were looking for our Honda Pilot. We showed up late at the dealer and Carlos showed us 2 different pilots in the color we were looking for. After a short test drive we starting dealing for it and Steven helped us get to the price that we had in budget. Definitely had a good experience with them, I recommend you stop by if you are looking to purchase a Honda. read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

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Went in to have our Honda Odyssey fixed! It has electrical issues which is very common for the Honda Odyssey. They came back with a quote of close to $10,000 for repairs and it had nothing to do with the electrical issues when discussed that shocks have nothing to do with my electrical issues of the door, not latching and draining the battery, and the Odyssey is used for two little toddlers four and three years old, the Service Dept, the man that came out and we started discussing that I just want the electrical dealt with at this time, he looked at us and said seems like you've been looking at all the forums and you think you know so much go fuck yourself and fix it yourself! This is the worst customer service I've ever experienced that I've lived in Palmdale for over 20 years. What he said was witnessed by the managers Tara and others. He should've been fired on the spot. The service manager's name was Jesus Duarte. He should be fired too. read more

I'm extremely disappointed with my experience at the Honda dealership in Palmdale, CA. I brought my car in back in September 2023 for transmission issues, and despite there being a known service bulletin about a faulty torque converter, no one mentioned it. I was told to just change the transmission fluid. Less than a year later, I was back with the same problem--this time with a transmission warning light. After researching and seeing that many other Honda owners had similar issues tied to the torque converter, I requested that they look into it. Instead, the service rep, Raul, immediately blamed my personal mechanic and dismissed my concerns. I had to push just to get the torque converter and software update checked. After waiting all day with no update (I had to call them myself), I was told I might need a whole new transmission. Only after insisting did they run further diagnostics and confirm the torque converter was the issue. That delay left me without a car for almost a week. I asked for a loaner because I'm a single mother of four and cannot afford to miss work or have my kids miss school. I was denied a loaner simply because I don't have a full service history with Honda--even though this is my first Honda. I chose Honda for its reputation for reliability, but this experience has been nothing short of stressful and disappointing. I've lost time, money, and trust in the brand. I had considered buying the new Prologue, but now I'm seriously looking into switching to another brand entirely. This was one of the worst customer service experiences I've had at a dealership. I hope Honda takes this kind of feedback seriously because customers shouldn't have to fight to be heard. read more

Adrian was very helpful, courteous and listened well to our requests and wants. His managers were not as helpful. We explained several times to 3 managers what we were looking for and what we would and would not accept. We were presented the same offer 3 times from different managers that we refused the first time over a period of three days. We had purchased an Accord, CRV, a Pilot and a S2000 from this dealer (Robertson's) before it changed hands to "Trust" Adrian was a wonderful 5 Star the dealership is clean and so was the bathroom. We were able to make a deal at another dealer quickly after leaving this one and drove our new RAV4 home that evening. read more

I really wish I could give this dealership a five star rating but I can't. My experience buying a car here has been a whirlwind of emotions and stress. I bought a used car from this dealership and within the first couple days of buying the car I've had major mechanical issues even though I was promised by the sales team there was nothing wrong with the car. Angela from the service department made sure to get a tow truck to tow my car to the Nissan dealership and gave me a free rental for as long as my car takes to get fixed. She truly is one of the sweetest people I've ever met and made a stressful situation so much easier to deal with, I really don't know what I would've done if anyone else besides her helped me.. Would definitely recommend anyone with a Honda get their car serviced here. The sales team is a completely different story and I hope anyone who buys a car from this dealership reads this review.. I was promised the car was in good working condition, it's not even drivable. I don't believe they did a thorough inspection of the car since I've had major mechanical issues within the first 10 MINUTES of owning the car. Imagine buying a car and you can't even drive it, you can't even make stuff like this up. However, once Jerry the sales manager found out about the issues he explained that they will expedite the process to get the car fixed the second day I had it which I do appreciate , but once I got the car back yesterday not even two hours later the check engine light came on in the car and it wouldn't drive. I don't recommend anyone buy a USED car from this dealership and I hope other people have a better experience than I did. read more

I was told on the phone it would be an hour. When I got there, then I was told two hours. And I really didn't like that. So I waited for an oil change and to have my tires rotated. About an hour and a half later, my car is ready. The girl got my paperwork together. And she tells me to look at the video because I need air filters, Tires and something else. And I asked how much the filters would be and she told me and I just about flipped. And I said Tires really. So she brings up the video and I'm looking at it and I'm saying to myself wait a minute my car is white. The car she was showing me was gray. I told her it's not even a year old yet. I have another month to go. So then she finally realized she was showing me somebody else's car. They need to slow down a little bit and not be in such of a hurry. I really got upset and sick to my stomach. And I even felt dizziness coming on to me. I only have 3394 in mileage. So there's no way my car tires could look like that. And my vehicle is always parked in the garage. well when I got my car, there was water spots all over it and they're trying to blame my guy that I have come to my house and detail my car, trying to blame him. And on my door driver side there was some greasy stuff and I thought they hit something when they opened up my door and I was about to freak because I take care of my car. Make sure you check your car before you go in and make sure you check your car when it comes out. The girl got a towel to take it off for me. I hope and pray to God that they slow down a little bit more when they're dealing with the customer. If you can't multitask, don't do it. I will give them a second chance. I'm hoping this review gets read and they school them to slow down and make sure that they are doing the right customer that's on the paperwork. Because that's very upsetting. Ty read more

I called ahead to confirm the availability and price of a vehicle. The "Manager" assured me the car was there and quoted me a specific out-the-door price. I drove an hour to get to the dealership, only to be told the manager I spoke with "Jay" wasn't there and and they immediately tried to upsell me on a more expensive vehicle. On top of that, the numbers completely changed -- they added fees and costs that were never mentioned on the phone even after I asked for all the fees to be included before I made the drive. Classic bait and switch tactic. This dealership clearly has no respect for people's time or trust. Be very cautious and get everything in writing if you choose to deal with them -- or better yet, go somewhere honest. read more

Dustin was the salesman excellent rep for this company he needs a raise. Went over features and demo the vehicle I thought I knew everything based off of online research but he showed me much more. The GSM Jay was very well dressed and professional. Jerry was the desk working the deal a Jose was the assistant floor manager. All them together couldn't have created a more memorable experience. This is our first honda purchase and we could not be happier thank you Trust Palmdale Honda and all your staff for such great excellent experience!!!I will be sending everyone your way for sure!! read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

Joey Steven and Carlos man what can I say they got us out of a bind and into something better was worth the few hours wait keep up the good work read more

Trust Palmdale Honda - 2025 Honda Accord SE - Auto Repair Near Me - Palmdale, California

Overall it is a good dealer and I was in safe hands with Adrian on getting better rates and being able to take home a 2025 Honda, Will recommend him over anyone there !! read more

Shoutout to Julyet and Steven for the great deal on my 2026 HRV! I went to 3 other dealerships and this one was the best experience. They were friendly and took care of me. read more

I recently had the pleasure of purchasing a car at this dealership, and I cannot express how exceptional my experience was. Steven, in particular, went above and beyond to ensure I felt respected and valued throughout the entire process. His commitment to excellent customer service was evident from the get-go. He took the time to explain every step of the process, patiently answered all my questions, and made sure I felt confident in my decision. What truly stood out was Steven's ability to make the entire process run seamlessly. He was not only knowledgeable but also genuinely invested in finding the best deal for me. It was evident that he cared about my satisfaction and was dedicated to making the car buying experience enjoyable. The exceptional service I received was so impressive that I brought my boyfriend the following weekend to purchase a car from Steven as well. The consistency in outstanding customer service was evident, and my boyfriend also left with a smile on his face and a great deal in hand. When the time comes for me to consider a new car, Steven will undoubtedly be my go-to person. His professionalism, transparency, and genuine care for his customers set the standard for what a car buying experience should be. I highly recommend this Honda dealership in the AV, and specifically, Steven, for anyone seeking a stress-free and satisfying car buying experience. read more

Trust Palmdale Honda - HRV EXL 2024 - Auto Repair Near Me - Palmdale, California

I had been searching for a specific car in the high desert and luckily Trust Palmdale had it in stock. I was helped by Roland who was friendly and assisted me in getting a good deal on my new car. He was able to answer all our questions. I was very satisfied with the service I recieved at Trust Palmdale until I called the service department. I called to ask about bringing my car in for future maintenance and was confronted with Laura. She was rude and curt on the phone, trying to rush me off before I was even finished asking any of my questions. Which was opposite to the treatment I got while buying the car. That's why I took off a star. Thanks Roland and Trust Palmdale Honda read more

Great customer service, wait time was low, haggle to a minimum. Would definitely recommend to others. read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

I worked with Carlos the salesman, Steve, the number guy, and Bryan for financing. The process was quick and efficient, they were able to meet my needs and the numbers I wanted. Carlos is a great salesman, Bryan did amazing and financing, but poor Steve got the brunt of my husband's haggling and did very well. Overall, I'm happy with my purchase experience. read more

Such a fantastic place. Honda has great service and fantastic reps. They go above and beyond. read more

Trust Palmdale Honda - Palmdale Honda location view from the inside - Auto Repair Near Me - Palmdale, California

What a great Monday at Trust Palmdale Honda! I wanted to thank J.G. and Steven for an amazing experience. J.G. was great with helping us get all the details we wanted before making our decision. And then, Steven came in and really helped us out with our trade-in. We couldn't be more thankful. Thank you guys and everyone else at Trust. read more

Trust Palmdale Honda - Auto Repair Near Me - Palmdale, California

One of the smoothest transactions ever. From the salesman Isaiah to the manager Steven. Numbers were clear and walked out with a brand new vehicle slightly below MSRP. Highly recommend read more

Trust Palmdale Honda - 2025 Honda Accord - Auto Repair Near Me - Palmdale, California

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We were in desperate need of a new car and Leanne and the entire financial team at Trust Palmdale Honda came to the rescue. They were able to work out an amazing deal for my brand new car and I can't thank them enough for all of their hard work and dedication. I highly recommend Leanne as your sales person for your future car!!!! She is extremely compassionate, friendly, knowledgeable, and committed to providing excellent customer service. Thank you Trust Palmdale Honda!!!!!! read more

Trust Palmdale Honda - The best sales woman at Trust Palmdale Honda :) - Auto Repair Near Me - Palmdale, California

We came in just looking to run some numbers. Knowing that our credit isn't the greatest (life hit us pretty hard) we left with a beautiful Honda CR-V thanks to Adrian and his team. Adrian made us feel so welcome and valued didn't pass judgment on us at all and most of all made us feel comfortable. His team worked with us to get us the payment where we are comfortable and got us into a really nice car. Thank you so much for everything you did Adrian. And I will highly recommend you to all my friends and family. read more

Adrian worked with me! He was very patient and kind which is exactly what I was hoping for. It was my first time trying to buy a car by myself, so I was hoping to get someone who was patient. He helped me to make sure that I got exactly what I wanted and was very communicative and understanding of my expectations. Any questions I may have had he was there to answer to the best of his ability. Towards the end he even offered to help me transfer my things to my new car. Adrian is the best! Give him a raise read more

Great service here and hospitality. Steven and GJ were very attentive answering all my questions. They gave me time to think about my options. I highly recommend Trust Palmdale Honda! Thank you! read more

I purchased a vehicle at the end of last year, Trust Palmdale Honda promised issues with vehicles were going to be fixed at a later date, due to illness i was unable to get back to the dealer until a few months later, i returned to the dealer to get the vehicle fixed, they kept my vehicle 2 weeks, and only 3 of 5 promised issues were fixed. I was informed they could not do the others as one issue i brought the vehicle in too late to get it fixed, and the other issue was they did not find the problem which any one can visibly see and also hear issue. what was fixed should only have taken at the most 2 days to fix. i am very dissatisfied with the Service writer started arguing and disrespectfully speaking to me refusing to let me speak to her superior, i was informed that there was no one i could go to to complain about her unprofessionalism. read more