I went here because a friend made me go. No I didn't go willingly, but I'm all about trying new things and new places especially with my friends. I went with my friend Andrea, who's kind of any intermediate makeup maven and she started right in with the questions..."is this too dark? do you think this would look good on me? does this look like a shade darker?" I'm like, "uhhhhhhhhhhhhhhhhhh" *sounds of a faucet dripping in my brain* as I give her a wide eyed stare as if I'm looking straight through her. Anyway, I tell her that is why the ladies that work there work there...i.e. to help her. So the gals and my pal strike up conversation and trade secrets and talk about people they follow on Instagram and I'm thinking that she is never going to purchase any makeup. So much for a "quick trip in just to pick a few things up". While the ladies were preening over each other I took some time to scope the place out. Many of the stations and counters appeared to be in need of a sanitary wipedown with alcohol or something. There were just smudges and fingerprints and swabs and cotton all over the place. It just didn't give off a clean feel to me. Then I started to wonder how many people put their crusty busted lips and leaking eyes all over the sticks & liners and go digging with their funky fingers in all the compacts as a few of the ladies that were in there were doing. I'm sure they have a cleaning regime and you gals obviously know what you're doing when it comes to makeup. The gals on duty were very nice and happy to search and find something if you couldn't find it or even order it. They have all the basics but this store is kind of small though as it's not a full store, just a hotspot in Macys. read more

Mac At Macy's - They've changed the layout. Very minimalist now. - Cosmetics & Beauty Supply Near Me - Olympia, Washington

Katie was absolutely beyond the perfect example of customer service. I gave her a hug at the end of my purchase.... Very long story short - for the past 13 years, my family has endured outrageously difficult trails. In that time, I lost a big part of myself and hadn't been taking care of myself for years and years. I'm trying to get better with that. I rarely shop for myself (our medical bills are endless), but I decided to just get out and try to spruce myself up some. I've missed MAC...the lipstick is just one of those items that makes me happy. And the eye shadows. Sigh. I know that may sound superficial, but trust me, I'm so far from that. So, I go in just wanting to find a new lipstick that has a little more life than my bare lips and my years old nude lipsticks. I'm 42 and always worried about looking like I'm trying to be 25 again. I tend to err on the side of boredom these day rather than a spark of fabulous. This was my tiny attempt to break a thread of boring for a moment. In walks Katie. First off, she and the other very lovely sales associate (I didn't catch her name - she was wonderful) greeted me in such a genuine way. We instantly started chatting...from dry shampoo to how I just need a little pick me up to brighten my summer. Now, I owned a business for 10 year in Vegas. I have also led a major corporation customer service training program for current employees. I'm a stickler for excellent customer service. I'm not a jerk though...I realize sometimes people just have a bad day. I can also spot a fake in a heartbeat. Nothing gripes my shorts more than someone who is obviously trying to just get a sale. I love it when I meet people like I did today. Instant connection and sincere hearts. I never once felt like they were trying to up-sell or that they were pumping me full of complements just to make me fall in love with the product. Katie was responsive to my concerns, to my opinions of what I do and don't like, and she answered my questions with many options. She was so kind and patient. After trying many combinations of lip colors and liners, I asked her about powder foundations. I used to wear MAC liquid foundation ages ago, but have been using another major brand powder foundation since. I have oily skin and don't like thick liquid foundations that feel cakey (which is every liquid foundation of any brand, to me). She not only found the perfect color, but she picked the most gorgeous blush as well. I won't even start on how long it's taken me to find such the perfect shade. The other lovely woman then came over with a little bit of sunshine and rainbow cream (I obviously don't have the product in front of me and I'm too tired to get off my rear to get it or look it up online lol) and dolled up the top of my cheeks and under my eyes. It made me look alive and like I was back in the game of life again. I know that last line sounds a bit dramatic. From everything I've been through, it's truly the little things in life that make a big difference. Even beautiful MAC products, but especially Katie. I'm definitely going to go back, hopefully soon, to have her teach me how to do my makeup again and with an updated 42 year old version. I haven't been this excited to do something for me in years. Years and years. Thank you, Katie. read more

Mac At Macy's - Cosmetics & Beauty Supply Near Me - Olympia, Washington

The workers here are so mean if you don't wear make up when you come in!!! They don't even say hi and check you quietly without interaction. Make sure you're not ugly and cake on that make up before coming here to buy something. Or you'll be ignored and treated so cold! No ugly ducklings allowed here! It's also a small mac gets crowded quick and they run out of products quite often. read more

If you asked me if I LOVED this store before my last experience, HELL YEESSS!!!! I am horrible with names, the usual woman that helps me (she is fantastic by the way!) actually got a night off, so 3 other women were there instead! It was busy, Homecoming I guess... that's fine, I don't mind waiting. NO greeting, NO eye contact, NO acknowledging I was even in the store! I HAVE to admit, I DID look a bit home-ly (no make-up!) BUT I the main reason why I was in there was to get foundation-my summer tan is gone... I needed a way lighter color! Why would I get all dolled up to buy make-up? Kinda defeats the purpose of getting "matched up" with the correct foundation, etc. right??? The one woman walks right past me to help 2 other ladies who walked in 10 mins after me buy lipstick! HELLO?!? Am I invisible? They ended up just leaving.... NO SALE!!! If there is a MAC "VIP" list for customers who drop a lot of money-trust me, I WOULD BE ON IT! I easily spend $200 every time I go in the store (every 2-3 wks- yeesss.... make-up is my addiction!) so for ALL THREE WOMEN to ignore me-POOR CUSTOMER SERVICE! I finally stopped one of them and said, "I understand you are busy, but if one of you could find a minute to help me with a few things, I am willing to wait". She rolls her eyes at me and says, "Yeah. We're pretty busy". Ok-GOT THAT! That's why I acknowledged it and told you I was willing to wait! Maybe she should work at a much slower paced store-then she could handle the "pressure" of customers wanting.... make-up! I decided to shop at another make-up department, Lancôme. When I remember the one woman who works at MAC, I will post it-she is the ONLY reason I will ever think about going there again! Someone needs to teach those 3 others on quality, customer service. No one wants to buy anything from a store where they aren't treated well... read more

When my 15 year old cousin's mother died, I took her and a friend of hers here to try to give them something a bit more lighthearted to do during a very difficult time. The woman working there clearly did not want to wait on us, and was irritated for no apparent reason. I had hoped to have the girls get some make up down on them and then buy them some treats. The woman would do a minute or two working on them, then leave for awhile (for no apparent reason), and not come back until I asked her to. Finally we just walked out, make up very incomplete and two girls who already felt bad just feeling worse. I used to use MAC exclusively but I found that between the horrible customer service and the increasing allergic reactions, I am now a Bobbi Brown girl all the way. read more

Horrible customer service. I actually love MAC makeup and have been a loyal mac girl for years. But I'll order my makeup online from Nordstrom's now just to avoid going inside this place even though it's right near my house. I feel like the "makeup artists" with caked on costume makeup judge me from the moment I walk in. Not worth buying my makeup from them if they make me feel so uncomfortable. When I had to return something here once, the girl (who I originally bought it from and she didn't even know how to properly color match me) was rolling her eyes the whole time I was asking for an exchange for the right color. I want even asking for my money back but I should have for wasting my time. read more

While I love the products, I can't say I feel the same about the actual customer service and environment. I had no idea there was a MAC in the mall and when I realized I was so happy. But the products seemed to be grubby and counters not wiped down. Sort of mulled over feeling. Maybe they're was a big rush? No idea. The girl that worked in there was super nice and helpful. A little overbearing, but I get it. The manager, however was very short and rude. A young girl came in and I overheard her asking questions about how she can work for the company. The girl that worked there pointed her to the manager. The girl was explaining she was really interested in starting a career in make-up and loved the company's products. The manager seemed to not give her the time of day. She asked her what she knew about the history. This threw me off and apparently the girl. She was confused and said something about knowing how the company started but didn't know too much. The manager told her she should probably know the history of the store first. They ended up kind of ending the conversation that lasted maybe a minute, and I saw the girl walk out with tears in her eyes. Seriously? That could have been that girl's dream, and she felt the need to be snobby and blow her off like that? Made me think twice about the company. I think instead of being treated like a price sticker, or someone not important, I'll go to Sephora where they have multiple great brands of make-up and fun energetic people. Those poor employees in MAC! Jeez! read more

I have attempted to go to this MAC location for the past two nights before the mall closed at 9. Both nights, the doors were locked and the lights were off. I am very frustrated because now I am out of make up and there is no MAC store closer to me, and having previously working in a mall I know that mall stores stay open mall hours, not whatever hours they feel like closing. The woman I ended up speaking with at Sephora in JC Penney(much more friendly than any of the MAC employees by the way) told me that they've been closing every night at 8 or 8:15, sometimes 8:20 and that they get very grumpy when you knock on the door to ask them what's going on. Firstly, if you're going to close early you should at least pretend to have a consistent time to do so. Second, when you call this Macy's the automated system tells you they are open until 9pm. I ended up calling mall security to see what the deal was and he could not explain it to me. I would rather drive to Tacoma where the employees are friendly and they are actually open the hours they claim to be open. read more

I love these cosmetics. But from no on I will order online and take the risk. The gal that "helped" me did not help me. She was extremely condescending and clearly irritated that I interrupted her conversation. read more

I have never used MAC products until today. On a whim I stopped in the store to get a new bright pink lipstick. The gal in the store (both actually) greeted me and PROMPTLY came over to help. She ( I'm pretty sure her name was Tausha) is amazing, not only is she very knowledgeable but she can sell makeup like the people's champ!!! I went in to buy 1 thing and came out with a few more lol!!! I WILL DEF GO BACK because of excellent customer service!!!! Good job MAC!!!! read more

I've been a customer at MAC Cosmetics in the Olympia Mall since late 2008/09. I've always been met with great quality from their products and from their employees with excellence service- very nice, informative and helpful. As a consumer that buys cosmetics, I expect the best from what I buy. Everybody wants their purchase to satisfy them. However, I was unsatisfied with my last visit, and it was indeed, my last. The way how they handled me and my purchase (actually, a return this time around) was unjust. On the 8th of June I was persuaded to buy two lipsticks and a lip primer. The SA there was helpful, and she really made it clear that if I don't buy them, then I'm missing out, etc, that they looked great on. At home I tried to make the lipsticks work, they felt uncomfortable on my lips and made them dry. Living far away from the store I returned them on the 22nd. My surprise when I approached the counter and the same SA who helped me last time told me: "The truth is, we've noticed- my manager and I- that you frequently buy and return items, which isn't good for our store because the items that you return, are considered as 'damaged goods' and we can't sell it. So, just to let you know, next time when you buy from here you should try it on in-store, so you don't return it again." Really? You guys watch me? Didn't know this was a chapter from 1984- Big Brother is in fact watching me, apparently, and they're in Macy's. And the fact that she said "if I try in on in-store I wouldn't return it." For one thing, you don't know, and I'm not any different from a person that buys more and returns once a year. It doesn't matter, and that's none of your business. I just nodded my head to what she was saying, got my money back, and left in a flash. After such an experience, and even calling the manager to complain, I still won't go back. I've said thank you to Tasha who took my call and told me that she will talk to the SA, but I'd rather spend my money at Sephora or Nordstorm, where they handle my purchases/returns much better and professionally. No questions, no rude 1984 reference. Once does it for me, I will never go back. read more

I wanted to share a wonderful experience I had at the Olympia Washington Mac. I went in late evening on January 7th the day before my son's first birthday. I was greeted by Aajenee McLeod a Mac artist. She asked me if she could help me and I explained to her I needed powder but I could not remember what shade I was. Not only did she go above and beyond to make sure I was matched correctly but we started talking and I began telling her that my husband had recently left for the US Army and was due to start basic training the next day on our son's first birthday. I was already very emotional and sad but after talking to aajenee and finding out that her herself serves our country in the United States Army Reserves she made me feel so much better and I left not only a happy customer because I was correctly matched but I left feeling more confident about my current situation. I want to say a huge thank you to her for her amazing customer service and an even bigger thank you to her for serving our country. I am a life long mac customer and will be returning specifically to purchase from Aajenee. Thank you read more

The woman who did my makeup here did it so terribly I looked worse when it was completed than when I walked in. I asked a couple weeks before if they could do the look that I wanted and showed them a picture and they said yes. However when I came for my appointment they claimed they didn't have some of the things to do the look-contrary to what they told me. The woman started on my makeup and used colors and techniques that did not match what I asked for and made my eyes look smaller and unflattering. To top all of this off- I asked for a small wing and they made my wing take up half my eyelid and the wing of it was so smeared it looked as if I had fallen asleep in my makeup. I asked for the wing to be taken off and a new makeup artist took over. She made it look a lot better but it was still nothing like how I asked. I ordered a 30 minute appointment and just my eyeshadow took over an hour. Do not get your makeup done here unless you want to waste time and money. read more