Tony helped us with a broken kid's camera that 2 other shops declined to even attempt to fix. He…read moreput on show, explaining what pieces he was looking at through his microscope, where the positive and negative wires needed to be connected, and how to solder and clean up using the same tool / they were mesmerized and kept asking how he was so smart. You could tell he genuinely enjoyed solving the puzzles in taking things apart and putting them back together better than he found them. He found pieces that needed repair beyond what we came in for and didn't even try to charge us for the 'surprises' he worked. Tremendous skill, diligence, and pride in his work. I'll be taking all my broken phones here and looking for some other electronics gathering dust that I'm hoping we can now save from the landfill. THANK YOU!

I had smartfix repair my iPhone 7 Plus screen. Ever since My screen has been acting sporadic & at…read moretimes unresponsive to touch. I've gone back about three times now each time getting a new replacement because of how bad it's functioning. The gentleman at the stand basically told me if my screen started acting up again that my phone is at fault and that I basically need to get a new one. But the issue is that even though I had a cracked screen before of all this my phone still functioned properly no issues. I'm sort of regretting paying for this service as it seems that I'll probably have to pay for another service to fix it properly and I probably won't get my money back. Update: Currently still have the same screen on my iPhone it glitches and skips touches at times but I have to live with it cause I'm not paying to repair my screen again with new iPhones coming soon. Today my screen randomly cracked... I haven't dropped it, I haven't done any physical damage to it. I tried to contact the store originally when I made this review and left a voicemail, sad to say I haven't gotten a response at all and this company claims to be one of the best iPhone repair services in the area. I'm here to tell you don't waste your money on SmartFix they seem like reputable business with multiple stores but they are owned privately and don't handle their fuck ups, and would rather give you crappy parts and then blame your phone as the issue. Don't get scammed by these rats......

Maureen C. The Fix…read moreMy Phone (Gaithersburg) store is the place to come for any of your phone repair needs! My phone had a battery ready to expand within the phone case (very dangerous). This was due to overly charging the battery. Zuly, a phone tech assistant, informed me that due to safety issues, I needed to have it fixed immediately. Upon her further inspection, she told me that Fix My Phone could most likely fix my phone. Zuly evaluated the phone and ordered a battery immediately. All of this was done on a Friday, and the phone was ready the following Monday! The phone is now operating as if it were a brand new phone! I could not believe the results. Fix My Phone (Gaithersburg) saved me time and the purchase of a new phone, and I was totally blown away with the professionalism and expertise of its staff. I cannot say enough good things about this particular phone repair experience. If anyone wants to have their phone repairs evaluated and given a fair assessment and price, this is definitely the place!!!! BTW, Service, Quality and Value were definitely of the highest standard. If I could give a 10 star rating, I would! Again, many, many thanks!!!! Maureen C., Satisfied Customer Gaithersburg, MD

On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

I had an excellent experience with JL computer service. The customer service was truly high…read morequality--friendly, professional, and patient in explaining everything clearly. I really appreciated how responsive and honest they were throughout the process. Jack (the owner) went ABOVE and BEYOND. He came in when the office was CLOSED to work on my laptop in order to meet my timetable. I wouldn't hesitate to recommend them to anyone looking for reliable, top-notch computer repair.

Second time I've come here and I've always had a pleasant experience. My Mac laptop battery went…read morekaput and Alan was able to fix it and replace it within a day. I dropped it off and he kept me updated on the status, which was amazing. They do both Apple and Windows products. Def recommend a stop here!

Cyndy's Bottom Line: Excellent iPhone repair service and technical advice! I highly recommend…read morethis company! Bao is professional and provides excellent technical expertise for iPhone repair. Bao is very honest on his assessment and will provide the best solution. I was so ecstatic that he saved my iPhone! My hero! :) Please note payment is made by cash, check or PayPal. No refund. Mahalo for the excellent service!

I've always had great service and great communication here. While it may look small and cluttered…read more- they've got a system going.

Confused by all the good reviews. Emailed to get a quote and received incomplete, disorganized…read moreanswers in poor written English, so I had to email back to reiterate some of my questions, which hadn't been answered. I was also informed that they don't do house calls, despite their website saying they do ("on-site: we come to you", "We offer onsite computer repair and networking services to both commercial and residential customers"). I suggested that if this was no longer the case, customers would appreciate having the most accurate information, so a website update would be useful. I received no response to that suggestion. In addition, their "Laptop Services" page says "will be updated soon" (https://www.windcomputing.com/laptop_repair.html). Initial communication with any business establishes the point of reference for professionalism and attention to detail. In this case, my interaction with them was illustrative, and I will look elsewhere for my computer repair needs. Update: Since the owner attempted to discredit the integrity of my review, I am attaching our full email correspondence (4 emails), for folks to judge for themselves. It is clearly visible that nowhere in his emails did he give me a price for house visits or offered the drop-off as an alternative, but rather simply told me he didn't do house visits. No, I don't own any businesses, so no conflict of interest. I am an everyday, normal potential customer who doesn't appreciate being called a liar. You don't have to agree with my review, but it is my right to inform others about my experience and your right to adhere to whatever standards of business, communication or morality you choose.

First off I would like to mention that Mr. Solomon was pleasant and explained everything about the…read moreproblem with my wife's laptop very clearly. He fixed it on a Sunday afternoon which was fantastic. He does a professional job at a great price. I will always be using his services and recommending him to others.

I requested specialist from keynetik 2 days ago and I explained him that Im building a brand new…read morecomputer and I already installed everything: SSD, processor, RAM, coolers, case. I said I will need help with connecting cables only because it costed me a lot of money and I did not want to brake expensive details because of cables. The moment he entered he asked me if I have problems with virus. Seriously? Virus? I am 21 yo I will never request specialist because of virus. The fact is that he charges hourly and he looked at the ready computer that needs cable management and told me:"It is a big project that might take couple of hours." I understood instantly that he wants to make money out of me and he will do everything to take his time. However the place I always go to is closed due to Covid 19 and I was out of options he literally did not do nothing for an hour. He connected some cables and then I turned on computer but monitor was black. An hour passed by and he left.Then I called my friend and it took 5 him 5 minutes to connect all the cables. And this so called specialist did not even connect CPU cabel. When I asked him what is this cable for, he replied:"That's just extra ones." TThecompany is a complete scam. Avoid at all costs. Hey Man from keynetich I actually did jot see your response in a while and I wanted to respond yeah you told me that I am here to shame the businesses I actually have a lot of good reviews where I have had a pleasant experience but when I don't I leave a truthful comment any tech guy will understand what I am talking about and I was not missing any cables as I purchased all the details. This review is truthful as I said I build computer and needed help only with connecting processor cable as I cold not figure out where it goes. Later on I watched youtube video with my processor and it took me 2 minutes to plug the cable in. As I mentioned before he said he charges 150$ an hour and it is a project that will take a couple of hours. At first the keynetich answered saying he never visited me and I am not a customer. Later he edited response and said that a review is incorrect. There is no need lying and saying that this review is a lie and I exist to shame businesses I only review the places I have been to according to the experience I had this is why this platform exist. Also for people who read this please look at all reviews of keynetic this guy only has 5 reviews and 3 of them 1 star reviews I reviewed your business too Alon and to all reviews you answer that you did not provide the service to them just like you answered me but good thing I have your card and phone calls which I attached and then you changed your review. Alon you know what you did my review is correct your business exist to scam older american people so many years in business and you have only 5 reviews and 3 of them are 1 star honest reviews that you deny. It is not my fault you provide 1 star service no need to lie to people and say I provide incorrect service.

I have used Alon for several years now for my home computer. He always gets back to me quickly and…read morehas been able to fix every issue. I rely on him to teach me how to do various things on the computer, and he's usually pretty good with that, as well, especially after I explained to him how I learn best.

Elman came through for me again, and he went the extra mile to do the work in a way that will…read moreprevent future problems. One of my 20' XLR microphone cables failed while I was doing a remote recording session...scratches and crackling from a short circuit. I brought the cable to Elman for repair. He found the problem and fixed it. The "extra mile" was his applying heat shrink to the soldered leads which has two benefits: - stabilizes the leads against strain, and, should they get pulled again, prevents them from touching and should prevent electrical short circuiting. This attention to detail is all too unusual in today's marketplace. Kudos to Elman.

Elman is a miracle worker - cannot recommend Tech Clinic highly enough. My computer stopped…read morecharging, and Elman was able to replace my charging port and mother board promptly and at a very fair price. No other company would agree to take on the project, but Elman had the expertise, skill, and determination to help repair my 10 year old laptop. Drop off/pick up was easy and Elman was incredibly communicative and responsive during the process. Will never go anywhere else for my tech repair needs, and neither should you.

The rep at the store was extremely helpful changing my phone screen that cracked! She cleaned the…read morephone and was very friendly to me and two other customers. She worked quickly while dealing with a very rude caller.

HORRIBLE !! the location in Gburg has the individuals that have zero knowledge of how to repair…read morecell phones. I took my cell phone to have the screen repair. They told me they could get it done within one hour. When I came back they were still working on my cell phone. After an additional 15 minutes waiting, they then tell me that my touchscreen was not functioning and it was due to the new screens that they had installed. (according to them, they attempted with three several screens and no function) . They refer me to their location in Montgomery Mall I told "no thanks I have zero trust in this business when it comes to repairing cell phones". They reinstalled my cracked screen, which was now blacked out and the touch screen was not functioning. Who knows what in the world they did but completely ruined my cell phone. I had to get a new cell phone that day which caused me $450+ dollars because of them.