Outstanding work.. I will definitely be back customer service was outstanding. The store was very clean with a nice vibe. read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - National City, California

Went into Mac cosmetics & Rita helped me out. How amazing was she? She greeted me with the biggest smile, apologized for the wait since she was another customer, then helped me get the right make up I needed since they had changed the formula of the usual make up I get! I was so lost & confused on what looked good on me but she was very patient & had great suggestions for what complimented me! Of course I got them all! Rita was awesome & she knows her stuff! Thank you again for a great experience & all the help! Go to Rita for all your make up needs! read more

We visited the store to check out the new JT x MAC collab. We were approached by a friendly and helpful associate named Rita. Great customer service! I had not visited the store in awhile so was surprised to see that it was smaller than I had thought. It was well stocked and clean. read more

First off let me tell everybody Happy New Year just want to let everybody know I didn't have an appointment to get my makeup done I walked up to Mac everybody was super nice they went over and beyond to welcome me I was looking to just get my eyes done but luckily for me they had enough time to actually do a little bit more. Everybody was upbeat bubbly everybody was willing to help everybody the vibe in there was awesome I just want to give a shout out to every single person that was working on New Year's Eve my boyfriend and I ended up going downtown to the big night at the Hilton I got so many compliments on my makeup as well as my hair LOL and yes the dress thank you Mac for taking me in at the last minute and for being open... I was so nervous because I've never gotten my makeup done before and everybody there calms me down and told me everything was going to be okay and I was going to love it and I did... Thank you Happy customer I'll be back for Halloween my birthday and once again New Year's this year lol... read more

See all

Today I was in a rush and needed to get a color match on foundation for a party later tonight.I walked in and was immediately greeted by frida she was super nice and helpful!Also she made me feel very welcomed walked out with powdered foundation and liquid,also some setting spray thank you once again for your help Frida! read more

MAC Cosmetics - Cosmetics & Beauty Supply Near Me - National City, California

See all

I was gifted a liquid foundation for Xmas. I came to check my true color and Frida was the absolute best. She was super sweet and informative. Not only did she find the perfect liquid shade, she suggested the perfect powder to complete the look. I will definitely come shop for more goodies this New Year with Frida read more

We came in looking for three simple things. We mentioned it to Kylie. Bb cream, lip glass and the semi-sweet x9 eye shadow palette. Well Kylie insisted we shouldn't use BB cream because she hates it. So she introduced us to studio Fix Fluid for me and studio water weight foundation for my 15 year old. Then she added bronzer and all kinds of other stuff to my 16 year old's face. She upsold us like a good salesperson would do. We left spending over $250 on stuff we never even intended to buy. We get to the car, drive away back home (which is 75 miles away) and we get a call from Kylie telling us that some of our items weren't in the bag but that she didn't charge me for them anyway. We get home, there is no BB cream, no lip glass and no palette in the bag either. So she blatantly disregarded our original request and we are now stuck with stuff we will never use. Why? Because it's the wrong shade! The bronzer is too dark too. Every time we try and put this crap on, we look so weird! We will never return to this store again. read more

MAC Cosmetics - Nice color matching Kylie. - Cosmetics & Beauty Supply Near Me - National City, California

I called MAC National City and Frida picked up and was very kind. I asked if she could put some items on hold for me and she did. When I went into the store I was immediately greeted by Jasmin, She was helping other customers but was so sweet and showed me where I could find what I was looking for. She set up a station for me to try on some lipstick and lip liner before she went on her break. Kaylee took care of me and was an absolute rockstar with all her product knowledge and makeup tips. Kaylee was running the store, multitasking, assisting every customer and yet still made sure my experience was pleasant and fun. I had a bit of a shopping spree and got to take home some nice samples & freebies. The store was clean and fabulous like what you expect the MAC brand to be. read more

Victoria was the first sales associate that greeted us as we were literally standing around looking for eyelashes for the 14 y/o in our group. She helped us better understand the different styles by showing us a TikTok video on her mobile phone covering all the lashes. Super helpful considering you're not able to try on false eyelashes. We then asked for powder and foundation, for my sister, which she kindly offered to go through a color test sampling. Found the perfect match! I asked about concealer and something to make my skin get back a more youthful glow. Victoria suggested strobe cream which provided absolutely what I had been looking for and we went through a testing of concealers as well. She offered samples of the concealer and foundation as I was still a little iffy on wearing so many things. We bought the strobe cream, face powder, foundation and eye lashes then found out that since we spent more than $75 we also were eligible for a complimentary lipstick and eyeshadow. Then on top of all this, as Victoria was trying to find my membership info via email and phone, found out that since my info was not appearing (common if you haven't purchased anything in the past 12 months) I could sign up for free Mac membership and a 15% discount would be applied to my entire first purchase. What a nice treat! Victoria took great care of us and we were very happy customers! read more

Today I had plenty to do here at Plaza Bonita & getting my guilty pleasures for me at MAC was on the itinerary. Now, I know I reviewed this location a few months ago in October. But, today my experience was just as spectacular. There were many MUA's (make up artists) working the floor today. And there were customers either looky lou'n around & others getting the attention they needed from staff. My visit today was very informative from Alma. I'm lucky to have ran my errands sans makeup. And when I arrived at MAC- Alma was patient w/ me looking for the correct shade of foundation & powder. I decided to bump my shades up a tad more- since I work in the sun all day- I knew my skin tone was gonna get a bit warmer w/ spring around the corner. Alma used the spoon foundation brush for my foundation & watching plenty of tutorials online & finally feeling how the the foundation truly feels applied w/ the bristles- made me add another purchase here. The amount of attention & friendliness from staff made for a pleasant visit today. And for today only, there was a raffle going on in the store. The prize is a makeup bag worth $175! Cross your fingers I could be the lucky winner! ;) read more

See all

On November 5th I was very lucky to have Frida do my makeup for a party. She was very sweet, professional, and very talented. If you ever need your make up done I highly recommend Frida. Thank you for making my day that day. read more

Easy to find items and great service here at MAC. I rarely wear MAC but when I feel like treating myself... I stop by here to pick out a few goodies. During this pandemic, I was able to pick up three lip liners and a foundation. Two separate visits. First visit: lip liners. I was greeted by an employee (I forgot her name), but she was so nice and was able to help me find the nude-pink shades I asked for. Soar, Oak, and Strip Down. I've never tried Oak and Strip Down but they are currently my go-to! Second visit: foundation. I was greeted by Kylie, the Assistant Store Manager. Super informative and helped me color match a foundation. Feels great to have a MAC foundation back on my vanity! All in all, love that the staff is always so helpful and are following protocols of keeping everyone safe while they shop! read more

5 Stars for Monet. She is fantastic. I came in with my mom to find a product that could make her micro-bladed brows a bit more brown in color. Monet treated my mother so kindly and made sure she was happy with the look. She went out of her way to find a product that was out of stock at fellow stores. This woman deserves a raise. Thanks, Monet! read more

I set an appointment for a liner and lash session and Jaz went above and beyond that session. She was very, very helpful showing me how to do a liner and apply false lashes. She also went out of her way and did all of my makeup and answered all of my questions. So helpful, look forward to seeing her again next time I come up with something I want to try! read more

Today I went in and I asked this lady I don't know her name but her cashier name was Annette She was very helpful I told her I wanted red lipstick she didn't give me a hundred lipsticks to try on just two lipsticks the second one I tried on I really liked she was really really nice and helpful I was in and out within 10 minutes. The guy was there was nice to. She even acknowledges my birthday I said Happy Birthday to me that really made me feel good. I like going there I don't go very often because it's pricey but it does last for a while my makeup and I really don't use a whole lot of makeup all those people that work there and they're very pretty too thank you very much Annette or acknowledging my birthday and giving me a little sample of the clear to I couldn't afford to buy any glad you're not at this moment. read more

MAC Cosmetics - I forgot to put the number its 105 called feel so Grand - Cosmetics & Beauty Supply Near Me - National City, California

shout out to Frieda & Daydra for helping me find the perfect foundation & concealer shade!! every time i go in sephora & ulta & try to get color matched it never turns out to be the right shade in the sun but these girls did such a good job! y'all really made me feel like good at my holiday party with my new make up! read more

Worst MAC EVER. Can't believe that the people in charge of this MAC hasn't come across these reviews and tried to change anything. I go in here all the time and get consistently bad service. The girls seriously spend way too much time get trannied-up when they should be working on being a good employee. If it's too much to ask for, maybe they should work somewhere else. I hate to bag on them, but they're just rude/airheads and you can never get any kind of help. Save your time/money & drive to Fashion Valley instead. read more

This location is hit or miss. Some artists are attentive, some are not. When I stopped by recently to recycle my make up, the ladies were very nice and helpful because I came by right when the store opened, and it was on a weekday. 3 out of 5 because they are NOT consistent. Keep in mind, if you wish to recycle, I was told, "WE DO NOT RECYLE, TRAVEL SIZE PRODUCTS." I find it odd, but oh well! read more

I came into this store and was helped by Jaz & Alejandro. Jaz was great at explaining each product and even offered do a full eyeshadow tutorial on me! Both employees were so friendly and accommodating, this will be my go to store! read more

Valerie helped me out yesterday and gave me my makeover that I needed for my boudoir photography session. She listened to what I liked/didn't like when she asked how I wanted my make up done. She took her time to create such beautiful artwork. I cannot wait to see how my pictures came out from my photo shoot. Thank you for making me feel like a doll ! read more

MAC Cosmetics - Make up by Val - Cosmetics & Beauty Supply Near Me - National City, California

See all

First time shopping here!! No, I haven't been living under a rock! Lol But.. For some reason I've been super intimidated to enter a MAC store. Well today was the day and OMG! I was definitely very pleased. I needed a new blush and Itzel helped me find one and gave me tips on how to apply it and recommended which brushes to use. I've never own a blush brush or a highlighting fan brush but knew I needed one to get the best results. She made my first time experience go very smooth with her positive and friendly personality. Thank you so much.! You now have a new loyal customer read more

See all

Being in your 20's and not knowing much about make up is tough. Ty was terrific tonight. She made me feel comfortable in my own skin and I left very confident with my purchase. I can't recommend her enough! Wonderful experience. read more

I felt extremely bad for the only staff member scheduled on a Saturday who had to run around helping everyone because let's be real its not self service at a store like this. Not only was she having to answer questions for multiple clients at a time but also running back and forth to ring up people who knew exactly what they needed. I seen customers walk out because they could not be rung up. Shame on management for putting their staff in uncomfortable situations on the busiest day of the week. read more

Update: Different experience than last time. The girls were very sweet and helpful. I guess it depends who is there working to tell what experience you will get. Today was great. Very busy. You really need to try and flag a girl without being rude because she is busy. MAC girls see you waiting, or you stand in front of them and they pretend they don't see you when they are talking to another customer. A "I'll be with you shortly" would be nice. I mean we're all human. read more

Dear M.A.C Plaza Bonita hiring manager: In all my visits to MAC, I have never had the quality of customer service that I had with Lynn last weekend. Please hire more Lynn's!! She's amazing! That's all, thanks! read more

WORSE MAC STORE EVER! I absolutely hate this place. As a few of the other reviewers have said - NO STARS! I've gone to this place 3 times. Every single time I've gone here, I was simply ignored. But, seriously. Whatever happened to customer service? There was no 'Hi!", 'I'll be with you in a second.', or 'Can I help you with something?' Nothing! The last time I was here, two sales girls were busy fiddling with their own make up and gossiping. Another girl just flat out ignored me. The last girl was actually working. What pissed me off the most, besides being ignored, was the fact that the security guard was following me around the shop, while I was browsing the eyeshadow makeup, when there was a small group of teenage girls huddling in front of the lip gloss. If you knew what's good for you, you'd stay away from this store. read more

My mom got me a Gift Card to MAC for Christmas. She told me that when she went into this location she was treated badly, being that she came in, in sweats not feeling well. I told her about the whole, girls who look like them are treated better bit, and it just made her mood worse. So, one star for this location, for being mean to my mom, right before she bought a $100 card for me. =( read more

Ive been there numerous times and i have never had a good experience there. like rianne d. said i would've put zero stars if it would let me! normally when i shop i like to find things by myself before i bug an employee to ask for help. on one occasion i was looking for my normal color eyeshadow but could not find it, i finally gave in and asked an employee for help (mind you i wasnt offered help when i walked in) and after asking the girl she looks and me and points in a general direction and says "its over there" fine. but there are like 50 eye shadows in the direction that you just pointed. im like "can you SHOW me please" she then rolls her eyes and finally walks me to the color i needed. next trip...i walk in and immediately grab my items (i found them myself this time) i stand waiting in line for like 10 minutes with like 3 people that cut in front of me, (mind you these people that cut werent even waiting in line, they were walking around the store, the cashier would then call them when it was their "turn") i ask the cashier "why are they cutting me?' and the cashier says to me as she is grabbing items from a basket "they are customers who are getting consultations" i replied "if i put my shit in a basket can i cut too?" the cashier rolled her eyes. when i finally got up the the beez she says as little to me as possible, and having shopped at mac before i know that they usually ask for my address, she didnt ask me, i was two seconds away from cussing this girl out and i thought it would be best to just leave it alone an get out asap. the girls there are hideous and have shitty attitudes. I HATE THIS MAC! and unfortunately this is the closest location to my house, but i try and shop at different locations, but there are times when its an emergency and i need to go to this one and interact with these beasts. i hate it read more

This place needs better customer service. They need to work more chat less. They need to acknowledge a customer when they walk in. As in respectfully help the customer their with and promptly go to the next. * I just noticed I am not the only customer with the same complaint. Keep it humble lady's. Dont act like your shit don't stink. It's a business do your job ! read more

Worst MAC store ever!!! 1. It's small 2. They have products displayed everywhere....BUT you can't look at them, let alone touch them. If you do, there's a so called 'security' person that will approach you and tell you that you can't and you have to use the 'samples' displayed in the middle of the store...WHICH btw is being hounded by the other 100 people trying to fit their butts in the store 3. customer service: rude and non-existent I've been to other MAC stores, and this is the only one that sucks monkey butt. You're best bet is to go to the MAC store at Fashion Valley or inside a Nordstrom at a MAC counter OR shop online. This place really needs to get it together...seriously... read more

I would much rather buy my MAC necessities online.. but whenever I wanna check somethin out in person, I come to this location. Now, I don't know why... but every MAC store I have been to, the employees are SUPER cocky and think they're better than the customers.... uh hello, we ARE the ones purchasing the items right? So treat your customers better! And it pisses me off how sometimes when you do need help, you could be standing around and waiting forever while they keep passing by you and ignoring you. Uggggh MAC, very dissapointed in your lack of customer service... train these girls right! read more

Came in on a Saturday evening and the mall was packed. Dropped by MAC and surprisingly, I had a good experience. Based on the reviews, I expected the customer service to be sub par or worse than Fashion. It was the total opposite! I was helped right as I walked through the door and taken care of by a girl named Andrea. She was very patient and didn't seem to be pushy, which is a plus because I haaate feeling pressured to buy something, especially when its an investment like MAC. This was the TOTAL opposite from my experience at Fashion the day before... But you can read about that visit on their review page. read more

overload on blush!!!!!!!!! i walked out looking like a clown. Had to rush out the mall as people were staring wondering y i was wearing so much makeup. read more

Kylie was super nice and helpful the store didn't have my color in the foundation recommended, but Kylie made sure to find the closest thing! Thank you!! read more

I came to the Plaza Bonita Mall the day after Christmas so as you can imagine the mall was very busy! Additionally, I look fairly young and wasn't wearing makeup and dressed in my work uniform, so most other stores kind of just disregarded my entrance to the store. Not Mac- The second I walked in I was greeted and acknowledged by a group of smiling and friendly employees. They were all talking amongst each other, but nothing unprofessional. They still greeted me, asked me if I needed help and they were really really sweet. Being in customer service for 6 years, I was really impressed. I was helped by an employee named Maxine and she really sweet and seemed very knowledgeable. They didn't have Russian Red, which is my favorite red lipstick, but she recommended a similar lipstick that I ended up loving just as much, "Rubby Woo" and have been getting compliments on it ever since! She had my merchandise ready for me at the counter, until I was ready to pay. There was a good amount of staff, so I didn't even have to wait in line or anything. All in all, I had a wonderful experience here and am very surprised to read all the negative reviews down below! Maybe management figured something out? I don't know, but based on my experience, I would highly recommend this location! read more

I had the worst experience ever!!! I walked in and already knew what I wanted. I wait and wait and no one acknowledged me. Then, I saw four girls behind the cashier booth and they were just chatting it up. I asked them if they could help me and that I already knew what I want, she said yes then while she was ringing me out I told her that they should put more girls on the floor and there was alot of people that need assistance and she said well we need four cashier. I told her I understand but there is No one making line to pay you could spend that time helping other people. She said that's how they do things there. Well obviously, that why they have bad reviews. WORST COSTUMER SERVICE EVER!!!!!!! read more

First and foremost, this location is BUSY! If you're inpatient or flat out a princess and you feel like the staff should wait on you hand and foot, get over yourself. I've had my makeup done several times by Lynn and she's very attentive knows what I like sometimes more than I do and is honest with me when I'm asking for off the wall looks. I would definitely come in (be patient if it's busy) and talk to Lynn. read more

MAC Cosmetics - Makeup for a wedding I attended done by Lynn - Cosmetics & Beauty Supply Near Me - National City, California

See all

This is the worst MAC store I've ever been in. Do not go here! They're customer service is awful. All of the workers were helping someone so I patiently waited. I stood there for 10 min and not one worker had acknowledged me. They could have at the very least said "we'll be with you soon." When I finally did get help another 10 minutes later and we started, the girl asked if she could help someone get their lipstick. I said that's fine, it's happened when they've helped me before; you can go grab something for someone. It had been 7 minutes, I look over, she's full on helping the the other girl! Are you kidding me! I walked out. That was so rude! All I needed was help with color for an eyebrow pencil and get a few other things I already of which I already knew exactly what I needed. That experience was so ridiculous. NEVER go to this store! Worst one ever! The girls at Fashion are awesome. I highly recommend that store. read more

Awesome experience.. Lynn provided excellent customer experience at the Mac Store.. She took the time to explain products and how to tips.. I have always been disappointed with Mac services at M.V. to the point where I stopped using Mac. Thank you again.. read more

Most of the times I go to this Mac counter they are very attentive and ask if I need help. Last time I spend over 20 mins with a specific mac artist there her name was Nadia. Very helpful and she knows her products well. I was only going to purchase 1 product but came out with 4 ! Most of the girls are nice while the rest of them are stuck up. read more