If I could give no stars I would. I booked an Appt 3 1/2 weeks in advance for 11am makeup session for a wedding . They LITERALLY call me the day before at 2:30pm to tell me they made a mistake and booked someone else at that time and if I could move my Appt to 1pm..... If I made the Appt for 11am it's because I need to be done at a certain for this wedding. Not to mention if you booked someone else then at that time you should've realized there was a problem and called me in advance not THE DAY BEFORE. Less than 24 hrs later.... DONT WAIST YOUR TIME WITH THIS LOCATION. Pick a different MAC store read more

Ah, such a difference in customer service here vs. the crazy zoo that is the Millenia Mall Mac store. I love MAC cosmetics - great quality, long lasting and an environmentally and socially aware company! And when I am on the prowl for new and fun colors, I like to visit the store instead of trying my luck online. Sure, this is really only a kiosk and therefore a bit smaller, but you can get attentive service in a timely manner and they seem pretty well-stocked. Ive only had to wait for an item once and when it came in I received a courtesy call letting me know. read more

MAC...makeup...how I love thee!! Makeup one of my biggest addictions and MAC how you make it worse. No MAC Pro store near me and I don't really feel like driving across town to one so this counter in Macy's will do when I need my fix :). They have always been real helpful here. I have gotten good advice when it came to what color combinations to do or what lipstick paired best with what lip liner etc. I have only had one bad experience with one particular MUA. I came in after the gym so I feel like she judged me by my appearance. I don't feel pressured to buy anything here like I do at mall of millennium (when I actually get helped there). They also have a free standing store on the second level of the mall, if you can't find anything here check there. I love MAC make up because they have great quality for a reasonable price. If you return 6 empty containers you get a free eyeshadow or lipstick. (I have seen it vary by store as to what you get) Who doesn't love free makeup! You can also get your makeup done as long as you buy $50 worth of products. They do such a great job! read more

Once again Mac to the rescue! flawless makeup by Jenn she was great knowledgeable friendly and efficiently quick loving the treats! She knows her MAC thank you again read more

MAC Macys - Flawless on point! - Cosmetics & Beauty Supply Near Me - Altamonte Springs, Florida

Wow! Talk about a fairytale ending! A recent "beauty" treatment at a local medical spa left me with noticeable facial bruising, a side effect I learned only after the procedure. The treatment was to improve some facial imperfections prior to a special birthday dinner with friends. Now devastated by dark bruising on the day of the special dinner, I needed help fast. I turned to my local MAC experts and it was Alex, working in the MAC kiosk/ stand-alone shop (across from the upper level Macy's entrance), who saved the day and saved my birthday celebration. She was warm, welcoming, knowledgeable, professional. Alex color-corrected the bruised areas then took things a step further by offering to complete my look for my special night. Everything she selected to use on my face was perfect- shades, textures, colors, corrections. I walked into this MAC store feeling embarrassed and uncertain anyone could help. I left this MAC store feeling beautiful. I cannot say enough good things about Alex. Go meet her and find out for yourself and if there is MAC or Macy's store or department manager reading this, please take a moment to acknowledge Alex for going above and beyond for this customer. You need more people like her!!! Thank you! read more

I had such a great experience at this Mac Store location. I went with a friend when the store was almost about to close, a gentleman by the name of Chris took care of us that evening, never rushed us through the transaction as sometimes other people will do, extremely knowledgeable and detailed in Mac Products, leaving me with really wanting to know more..So definitely will be returning! Chris is what Customer Service is all about! read more

Went here for a new lippie because i LOVEEEEE neutral eyes with a bold lipstick. MAC right?? RIGHT! This is a small station as it is inside if Macys but they were booked with employees which Im a sucker for! As well as the friendly gentleman coming to help me. I was coming to only purchase 1 lipstick i left with more. Will be returning soon and treat myself to a new lippie next month. Be sure to have an idea of what youre going for as it tends to get buisy and jammed. read more

I came to this mall yesterday to get my phone repaired at Apple, mind you I live and hour and thirty minutes away, while I was here I stopped by this MAC. After purchasing 2 lipsticks, upon my arrival back home I realized that the woman had gave me 2 of the same lipstick when I asked for 2 different ones. I called the store because of the distance to see my options and all they said was sorry and I have to drive all the way back to get it exchanged which is extremely inconvenient for me. Service was horrible. Do not recommend this MAC at all. Beyond disappointed with the service here. read more

MAC Macys - How annoying is this - Cosmetics & Beauty Supply Near Me - Altamonte Springs, Florida

First of all I love MAC, however they never seem to have enough employees to help the customers. I have gone back to this particular store to get a certain lipstick three times in over month, there was a different MUA each time and each one didn't have a very nice attitude. I believe it was because of the way I was dressed, when I went there dolled up I got treated a lot differently. However my experience hasn't always been bad there have been really great MUA who went above and beyond to help me I just wish there were permanent employees there that actually provided customer service. read more