Packed wall to wall with items and displays. They could definetly benefit from a larger store with more room to walk around. Rickael was so, so helpful and nice. She helped me find a product that was listed as not in stock in inventory. There was 1 left in the product on the floor. The tag was accidentally ripped and she even took the time to print out a new tag to place over it. Thank you Rickael! read more

Ulta Beauty - Hair Salons Near Me - Altamonte Springs, Florida

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I simply love coming to this Ulta for all my needs! I do wish they more items from online in store because I am not much of an online shopper, however I do like that they are slowly expanding and getting more products on their shelves. I've never tried their hair services, (i've heard horror stories) but they are helpful picking out products that you need. read more

Customer service was exceptional. Very helpful and sweet cashier, Isabel, that gave me a gift for my birthday that was a week ago as she signed me up for my rewards. It was so sweet and thoughtful. We chatted and it was such a nice interaction. read more

Ulta Beauty - Boob tape $8.99 - Hair Salons Near Me - Altamonte Springs, Florida

The worst experience I have EVER had at an Ulta. Honestly, I knew I should've stayed with Sephora. The so called "experience manager" was beyond rude, dismissive, and downright humiliating. I have never dealt with customer service this unprofessional. He couldn't even process a simple return or exchange and kept blaming everything on "the system" and saying to call guest services instead of taking any accountability. The way I was spoken to and treated was absolutely unacceptable. If you value your time, your dignity, or basic respect I would NOT recommend going to this Ulta for any return or exchange. The service was degrading, frustrating, and a complete waste of one hour of my life. read more

Ulta is a great store -- clean, organized, and always stocked with so many good products. The staff is nice, but sometimes they can be a little too persistent. Even after saying I didn't need help, I was asked multiple times, which can get a bit annoying. Overall though, it's a nice place to shop and I always find what I need. read more

You can get some good deals on beauty items here if you shop the sales and join their rewards program. The store is large and clean and the associates are nice. I like that you can order online and pick up in store. The selection of different products from high end fragrance to a myriad of hair care to tons and tons of makeup items is wonderful. read more

Stop by to pick up an order I made online. It was pretty easy pick up and you are to just park in front of the store. They did take a while to come out with my pick up order. I also got to go inside the store another day and the staff were friendly and helpful. Pretty clean store and everything was organized with beauty and skincare products. read more

Stopped by today for a curling iron. A young man just came to my rescue and helped make a wonderful recommendation. He must've seen the look on my face with all the new products. Haha. Then, I asked him about a great heat protectant spray and a hair spray. He led me to both. Super happy with my purchases. And he did not recommend the most expensive products. What a guy! read more

Ulta Beauty - Hair Salons Near Me - Altamonte Springs, Florida

I love visiting Ulta and seeing all of the different products. The variety of products is so diverse covering hair, skin, and nails. There is perfume, hair products, skin care products, and lots of makeup. It is nice that the products are in affordable price ranges and you can splurge occasionally. Ulta offers a loyalty rewards program and a regular monthly coupon of 3.50 that is mailed with their catalog. With the loyalty program points are assigned with each purchase and this translates to dollars to apply against your purchase. The staff is friendly, courteous amd will provide a makeover or details on a product. Today I was replacing my toner and picking up some moisturizer. I like the product lines of Clinique, Neutrogena and Mario Badescu. These lines are clean and gentle to my skin. Sometimes the store has specials that may not be advertised and you get free gifts with your purchase. Today I got the Clinique toner and cleanser. These samples are a fantastic way to try products you have not used before. A new aspect of the loyalty program is that you will be able to use your points for brow shaping, cut/ color, skin care or a make over. Looking forward to a brow shaping! read more

Ulta Beauty - Hair Salons Near Me - Altamonte Springs, Florida

BEWARE OF THEA! This is what you get when you ask for a root touch up. As nice as many of the staff are the hair stylists are extremely inexperienced. read more

Ulta Beauty - Hair Salons Near Me - Altamonte Springs, Florida

Okay. I don't even know if y'all read these but let me change your life. LET ME TELL YOU ABOUT THE LEWK THAT PATRICK GOULD SERVED ME. Like. Picture Dorit Kemsley meets like a Reese Witherspoon moment and it was what my heart wanted and my brand /needed/ haha like can I book him for the rest of my life. Come. Book him. Don't sleep on it. Embrace the magic. He's pure GoULd read more

Ulta Beauty - Hair Salons Near Me - Altamonte Springs, Florida

Terrible customer service, all the staff was nice except the lady who had to perform the service. I had a really bad experience

I wasn't going to leave this review because I love this place, but after what a stylist IN ANOTHER location told me about a NOTE that was posted at the Salon Services under my name, I need to do what is right. On February 26th, I scheduled a hair appointment (color and bangs) with Primavera. During the appointment she was pretty nice, and we had a very good conversation. Nevertheless, she MUTILATED my bangs, to the point that when I was looking at the mirror at what she was doing (she was cutting my bangs in the same way that I used to cut my hair WHEN I WAS 9 years old, I was kind of confused by that), off of frustration, I started crying and told her to please stop. My bangs were a completely destroyed. She looked at me confused and oblivious of what she was doing, and my response was "this looks so bad, I have a photo shoot coming up." What really threw me off was her response to that, "el pelo crece" (Spanish for the hair will grow). Like miss ma'am, WHAT?! I went to the register, still crying and looking at the floor because my hair looked so bad. The lady at the register asked me how much for tip, and I sure did say "please look at this and let me know..." as I was raising my head and looked at her, she saw that I was crying and how BAD the hair looked and said "I'm sorry, let me get the cut service out of the receipt," and she started walking to the salon. She turned back to the register and said "you know what? It's okay, you can leave. I'm sorry." And I left. Sure the hair grows, but telling that to a customer is very VERY unprofessional. I've been going to Ulta at Altamonte for YEARS. I've had EXCELLENT services from SEVERAL of their stylists: Patrick, Tae, Aline, Priya, just to mention a few. It took a month for me to go to a different location to try to fix the mess she did, and when that stylist was giving me the receipt told me what Primavera had posted in the system under my account: that I didn't let her finish and I left without paying. First of all Primavera, you know what you did to my hair; and second I was going to pay, the lady at the register told me that it was okay and that I can leave. So I did. Stop the lies. Ulta, please do something. This is NOT her first mess. If you don't know how to do something, just don't do it. Thanks. read more

Avoid this location. Everything is jumbled and unorganized, trying to find something in a display is a treasure hunt, nothing is where it should be and the staff is unaccommodating. Went in for a specific item showing online as in stock, which they didn't in fact have. I wanted to use a 20% off coupon and asked if I could purchase what I needed in store and have the cashier add the out of stock items to my order in one transaction. Really inconvenient and annoying, especially since their system was not correct. Headed over to Sephora instead even though it's out of my way. read more

I absolutely dread going into this store. It's the typical horror story you read about from other Ulta's. Staff staring and following you, such a disgusting vibe. I only go in if I really need something or have a return. Terrible experience. You make it so customers don't want to enter go in your stores!! Stop being so obnoxious not everyone is in there to steal. read more

I called and made an appointment for a haircut at 2pm and was set up with Kelly. Got there a bit too early but wandered around looking at make up kits and oddly named products as I waited. Finally it was time for my hair appointment and Kelly became available (she had been prepping a lady for a wedding and had done her hair and makeup). Sat down, gave her free reign of my curly mess of hair and let her go at it. Kelly was very talkative but congenial as the removed some of the heavier and longer lengths of my still dry hair, giving me gentle layers and calming it down some. Then she washed it up, added some product which I had actually been considering to purchase and gave me a bit of a diffusing dry session with a Dyson blow dryer. It took about an hour and I was charged $55 for which it really was shaped and set in a way that my hair benefitted from since it was too heavy and self cut in places so it needed help. I plan to go back in the 6-8 weeks needed to maintain it. read more

Wonderful service, very helpful and patient with me especially since I'm just getting into makeup. Even if you don't need help the service is amazing, they'll make sure you get everything you need and more. I definitely recommend anyone to go even if your just browsing around for a few. read more

Do I get a "First male to review an Ulta" award? I have to be the first, I'd think! Well, I wouldn't have been if I hadn't played good husband to get my wife something that's time-bound, while my wife works. It was pretty complicated as it involves coupon this, and customer ID that, and you have to buy two-and-a-half units by 5 p.m. in order to get a 0.3% discount (I'm exaggerating, but arguably not by much). I'm not stupid - I just strolled in, flagged down the first human in a lab coat (female, of course), and asked, "Excuse me - could you please help me get this for my wife: I can't read her hand-writing" as I thrust my phone with all the forwarded info in her face. Helpful people, to be sure, but why on earth is the regular price for a thin pencil $10????? I'm going to get hate mail, but I SWEAR it's SO much easier to make boffo bucks off ladies than guys. read more

Came to get my daughters hair cut. She had hair down to her hiney and wanted it cut to her shoulders. In the past, we've used the more kid themed places and other than Disney, we've had some not so great results. So she decided that she wanted to go to a grown up place. We had time on a Sunday, and Ulta was open and had an appointment available. She was greeted and treated like an 8 year old grown up, the hair stylist only glancing to me for confirmation. My daughter left with an adorable hair cut, and so much confidence. Fantastic experience. read more

Ulta is my candy store. Today I stopped by to purchase foundation. I was indecisive because they did not have my shade in stock for the brand I typically use. One of the store reps asked if I was doing OK, I let her know I was searching for a foundation. She did not take the time to offer her expertise and advice. I visited the store, not realizing they were closing shortly. I feel like my shopping was rushed, therefore taking from the joyful experience I usually feel while shopping at Ulta. read more

Ulta Beauty - My fav!! - Hair Salons Near Me - Altamonte Springs, Florida

I love this place! I would say this is my secondd favorite Ulta - not because of products but inconsistency in staff/employee experience (Winter Park Village is my favorite). I'm a diamond rewards member and also have the rewards MC. I consider myself a very loyal Ulta consumer. While the prices, product selection and store selection is great the staff experience is hit or miss. Ive been going there for years now and have yet to see a consistency in staff personnel or even just consistency in attitude, availability and willingness to help. It seems like there's a high turnover but that may just be the field norm. Sometimes I just don't know what I'll get when I go in. Some ladies are SOOO NICE and some have been rude with a bad attitude (especially this one manager, an older woman with short hair and a stern look - she's gone now thank goodness). That's the down side. On the up side, they're in a super convenient location near the Altamonte Springs mall, will order ANY product for you to be delivered to the store if they're out, make sure you can use coupons, have great sales, and the store is consistently bright and clean. They have plenty of testers out and keep the store presentation fresh. I love ULTA!!! read more

This really has nothing to do with this store. But it's about poor customer service when ordering Ulta online. I felt cheated out of a measly free sample gift and emailing back and forth with them did nothing to correct it. I'm never ordering from them again. I'll take my business to Sephora! read more

I love me some ULTA. This store is like Sephora's little sister. I love it because it's a mixture of high and low end products. It's a place to find great items for gifts too! read more

The stylist was nice, but seemed inexperienced and ultimately messed up my hair severely. I was prepared to pay quite a bit to go from dark brown to dark red hair and informed her in advance that my hair had been color treated and that the roots had grown in. She decided to rush and do a single process color which left me with bright red roots and dark brown hair. She said she couldn't fix it until the next week and that I'd have to pay for 2 additional treatments on top of the bleaching/recoloring to fix it. I called to see if they could fit me in earlier and meet me halfway on the treatments I needed due to her mistake, but the person on the phone was unhelpful. I used to love coming to the Ulta salons, but I don't think I'll be returning. read more

I went in today on the off chance I could get a haircut ... I hate my hair it looked horrible and had no life. It just bothered me! I went in and met Whitney. It was fate! She is amazing, she listened to me and what I want it. I got a great shampoo and massage, and a much needed conditioning treatment. Whitney educated me on hair products and treatments and then she gave me a fabulous cut and I walked out feeling beautiful. Thank you Whitney! read more

Love coming in here. Friendly staff and very helpful. I used to go to Sephora but Ulta is my fav now.

Went in and tried to purchase products. The lady at the register was unkind and raised her voice at my friends and I. Very unpleasant experience and I will not return to this location. read more

This location has some of the worst customer service I have experienced. After today I will not be back to Ulta (online or in store). Due to the lack of customer service I wasted an hour of my day. I waiting in line to return a skin care product that I had purchased online. I did not bring the FREE SAMPLES that came with my purchase. Per their return policy: Returning free products/gift with purchase: You may keep the free gift with purchase that you received as a part of your order. So the first lady says she will 'let it slide today'. I explained that I didn't realize I needed to bring in the free samples and told her that I was going to be making another purchase today anyway. MY MISTAKE because she decided to hold my item behind the counter until I was ready to make the exchange. After spending time finding something else to purchase so that she would feel more comfortable making the return, I went back in line. The next lady says she won't make the return without a confirmation email. I MADE THE PURCHASE ONLINE THROUGH MY ULTA ACCOUNT. She was apparently incapable of pulling this information up even though not an hour earlier some other lady could??? I took my item and left without making a return or making another purchase. I guess Ulta does not want my money. I'm sure Sephora will be happy to hear that $$ I am now on a 10 minute hold with Ulta so that I can try to get them to waive the shipping since they do not offer free returns. Ulta sucks. UPDATE: I was on hold for almost 20 minutes, was promised a free shipping return label and have yet to recieve it. Ulta Guest Services promises to respond to 'inquiries' within 24 hours. I sent one over 24 hrs ago and still nothing from Ulta. read more

I made an appointment last week for a Tuesday afternoon at 12:30 to get a blow dry and style for a very important event. I am not from here, so I mistakenly expected this location to be like my favorite one back home. The appointment was confirmed, so I showed up to find the salon empty. They told me no one has seen the stylist today at work, not a care in the world to check their schedule today and maybe notify their clients that the stylist (Reem I think?) didn't show up to do her job. Not only was that extremely unprofessional of the stylist (maybe something came up where she was unable to make it, I get it) but for Ulta themselves to not have the foresight to even know what was going on in their store and be proactive was the worst part. read more

Tiffany Amber (goes by Amber) is fantastic! She was incredibly sweet and professional at first meeting. She really helped me achieve my first balayge in hair that had gone through the ringer. I came in with boxed dyed hair with the colorful history of black, red, bleach, and color oops evident all over my hair. Amber patiently took time to consult with me on what was achievable to fix my hair and also what would look the absolute best. In the end she removed all the colorful bands and corrected it with a beautiful caramel color that will act as an amazing foundation for my future appointments with her. Thank to Amber for making me new job ready and my first balayage! Please book her because she is an incredible hair artist! read more

This Ulta and the one by Millenia are my favorites! They employees are always so friendly and helpful. Even thought it is a little bit out of the way, I always try to go this Ulta if I can. It's also very clean and has a restroom if you need one. read more

Having stylists like Jaclyn is what makes this Salon @ Ulta my favorite! Jaclyn aways gets what I'm going for, never makes me feel rushed, has amazing product recommendations, and always goes above and beyond in answering basic hair 101 questions. Between brilliant stylists like Jaclyn and such caring associates like Nicki, I can't imagine going anywhere else for all my beauty needs! read more

I was in the Altamonte Springs location today and was helped by a nice assistant. She was able to answer my questions and showed me the product I was looking for. HOWEVER, when I went to check out the cashier asked for an email or phone number. I never give it out - she insisted and then said she would be right back. WRONG 5 minutes later a different girl came over - I don't think she was the manager because she would have stated it. She INSISTED THAT I GIVE HER MY INFO. I told her no and that I would only need a paper receipt. She was RUDE and not willing to make the sale. Kinda sad because my 11 year old granddaughter was with me who also wanted to purchase a couple of items with her allowance and she has NO CELL PHONE OR EMAIL ADDRESS. I will NEVER SPEND A PENNY IN THIS STORE - NEVER. If I could give Zero Stars I would - I wonder what type of training these employees get - says alot about the Brand - two thumbs down!!!! read more

i like this ulta but an employee (not sure of her name but she had glasses, had a british accent and was around 40 or 50 years) approached me today asking if i "came in to take care of that breakout" and while pointing at my face. she told me that she could show me a new product to get rid of it. this made me incredibly insecure. i know that it's probably a marketing technique to make me want to buy something but i didn't give in. i didn't wear makeup today because my skin is incredibly clear right now compared to how it normally is and i was feeling confident. keep in mind that i'm a generally shy-ish teenager so i'm already quite insecure. i brushed it off and told her that i was okay and was just going to look around for a bit. i needed some makeup brushes so i was looking at some that i've heard good things about. this lady (who was kind of hovering around me as i moved about the store after that acne comment) really had the audacity to tell me that morphe brushes would probably be more in my price range. i've always had good experiences with this Ulta but today was really disappointing. read more

Really disappointed in the customer service here. I was talked into buying a kit that had banana powder, lip gloss, eye shadow and full sized mascara. I get home excited to try the banana setting powder and no mascara. I go back into the store talked to gen manager Reem. She said she didn't have any other kits and all she could do was get me a refund. I asked if they would get more in and I told her yesterday they said it was the last one and if that was the case they did t have anymore she didnt offer to check at other stores and said she couldn't just put in a mascara because it would ruin inventory. So now I've had to come back to the store on my wasted time and walk away unsatisfied. What happened to customer service and it's not that Reem was rude or anything, but I'm just unhappy because I really wanted the deal and it's not my fault they aren't watching their store for ppl stealing. From now on I'm buying online and not at this store. Waste of gas and my time to drive here. read more

Ulta Beauty - See this was the kit shows mascara. - Hair Salons Near Me - Altamonte Springs, Florida

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Pretty good selection for the most part, I was disappointed by their very limited range of foundation shades. Also, 3 out of 4 things I bought were incorrectly priced. Overall it wasn't a bad shopping experience and the staff was friendly and quick to move a long line. read more

This Ulta location never has anything I'm looking for in stock and is usually pretty messy.

I had the most amazing experience tonight at this Ulta location. I normally go to this Ulta when I'm in the area but tonight was by far the best visit to date. I went in looking for a B.B. cream so I was helped by a friendly girl I didn't catch her name but she wore glasses and has frosted silver hair. She helped my purchase the perfect foundation and primer for my oily skin. She was so knowledgeable and Friendly. read more

Amber is a hair genius! I've always been very particular, yet she exceeds my expectations time after time. Color, cut, style- she is so very talented! If you're looking for a great salon experience, ask for AMBER!! You won't be disappointed :) read more

Ulta Beauty - Hair Salons Near Me - Altamonte Springs, Florida

All your beauty needs under one roof. High end as well as drug store makeup and hair supplies. Skin care, fragrance, and a hair salon. I have always had great customer service at Ulta. The salon start at 40 for a haircut and they do a pretty good job. I also love that you can try before you buy on fragrances and makeup. Great selection and great gifts with purchase. Make sure and get the points cards for coupons and discounts. I gave it 4 stars only because parking and moving around in their parking lot sucks!!!!!!! Otherwise it would have been a 5 star review all the way. read more