I own a 2016 Macbook Pro. I live in Kailua Kona 4-6 months every winter. My display started acting up, text jagged, lines across the screen 1 mm apart. I hoped it was a loose cable from the logic board to the display. I called on Monday to see if they were open ( Covid-19 time in Hawaii) & since they were I drove over (3 hours RT). Henry was very helpful, checked out the laptop & told me what it would cost to check out (probably in 2-3 days) & told me how much it would cost if the display had to be replaced (OUCH!). The next day Seth called to tell me that indeed it was the display having tried to reseat the connections to no avail. I agreed to have the display replaced by having Apple send it to them from the mainland. On Friday morning, Seth called me & said the replacement display had come in, had been installed, worked fine & was ready to be picked up. I drove back over to Hilo, checked the laptop out, everything looked & paid. Even though I feel that Apple should have had some kind of recall or at least partial payment of a repair that should not happen on a Macbook Pro, I cannot fault Mac Made Easy for the work they did or the amount they charged me. They were friendly, courteous, competent & fast. Thank you. read more

Needed an emergency repair to my MBP - part was ordered on Friday, installed on Monday in 15 minutes. Just great.

AJ was very helpful and diagnosed the problem with my phone. Very knowledgeable and professional! Thank you again AJ !! Big Mahalo .

My MacBookPro was almost out of (AppleCare) warranty, so I rushed in here after it failed. They had to send it to the mainland for extensive repairs. The staff especially Michael was very professional. They kept me up to speed throughout and the computer was received back within just 5 days after an estimated 10 day turnaround. read more

This place was amazing! My poor mac wasn't working, and after feeling uneasy about leaving my computer there, they surprised me by calling me the next day to tell me what was wrong as well as be patient as I decided the various alternatives of treatment. Not only was I surprised and joyful with the quality when I received my mac back, but somehow it feels almost new! From fixing some simple quirks such as a scratch on my touchpad to a quick and efficient fix, I would definitely recommend this place to others. Not to mention that all the workers I met were very kind and sweet! Only downside was I think they accidentally tossed my cover for the mac, but I got a much nicer and definitely needed one instead. Really enjoyed visiting this place, and wouldn't actually mind working with this great company. Thank you for everything! read more

Eric has helped me on more than one occasion here and I just have to say that if you are looking for honest help, quick, knowledgable and efficient workers, GO TO MAC MADE EASY! I have gone to them for my laptop not starting up, for stuck keys, and a failing hard drive. They utilize Drive Savers in California to recover data that they can't, and Rocky there is extremely helpful! They do what they can, the best they can. Thank you, Mac Made Easy team and the team at Drive Savers! read more

My macbook air was having problems. The guy there didn't bother to diagnose it or even do look at it. I managed to fix the problems myself. I'll never go there for any tech help again. read more

I so appreciate the now THREE times that the folks at Mac Made Easy, Jesse, Eric, Isaiah and Lee, have fixed my 2007 [OLD] Mac Pro Tower. They are friendly and helpful and professional and went way beyond the call of duty to get my computer up and running as soon as possible. I AM going to upgrade to modern hardware, but it's going to be a lot easier being able to access my current machine, rather than working from backups. Much gratitude to the folks at Mac Made Easy in Hilo!!! THANKS! I highly recommend them. read more

I was in this store yesterday (08/30/17). There was a lot of yelling going on between a man and woman in the store in front of customers. When I asked later I found out they were the owners. Not sure what was really going on but it definitely was very awkward and I don't think I will be going back. I feel bad for those workers! No wonder every time I go in there, there are new employees! read more

This is my ABSOLUTE go-to place for anything Apple or Mac-related. Whether it is to buy products, get technical help, or assistance in navigating through any problems, every staff member I have dealt with has been super-knowledgeable, friendly, and smart. I have an iPhone, Macbook, and iPad Pro and these guys know them inside out. I could not recommend them more. read more

Our Mac Book Air had a bug and some aps wouldn't load. The staff was knowledgeable and helpful. After trying a few things they decided we needed to leave it for a technician to look over. We got a call the next day that it was ready. We picked it up and paid $60. We highly recommend them for their knowledge, helpfulness, speedy service, and fair cost. read more

I can't say enough good things about how Megan and Mac Mad Easy took care of my daughter and her computer. She is a UH Hilo student and had accidentally spilled water into her keyboard, we were expecting them to say it wa toast and we needed a new one, but they took it apart cleaned it up, backed up the data and sent it off to Apple to be repaired. Because of the time and effort they took in cleaning and preparing it before sending it off Apple was able to repair it for a reasonable cost. Megan took very good care of our daughter as well as communicating with us over the phone. I would highly recommend Mac Made Easy, and our experience with customer service was exceptional. read more

Aaron Grodin was patient and NOT CONDESCENDING! I'm an old lady in her 70's but, unlike my two calls to my Internet provider, I wasn't made to feel stupid! Rather, Aaron patiently listened to my babble and figured out what I needed. And, even though I couldn't remember my new password, he was kind enough to give me the time to remember it and I was able to leave the shop as a happy camper. Mahalo nui, Aaron! read more

These guys used to be great but apparently they have been sold to new owners. All the old staff are gone and the customer service is awful. Took my phone in to get fixed, they don't do repairs anymore, so they made me buy a new one which was refurbished they did not tell me that until after I got it. They took the old screen cover off my old phone and broke it. They did not even offer to replace the screen cover. They lost a valuable customer I have bought two iPads from them and an iPhone. Never again will I buy anything from them again. read more

They broke my phone. I took my Iphone 5 in for a battery replacement through the Apple recall. Was called on Friday afternoon to say that they had the part in and that they are timed on repairs so please come get it. Couldn't make it to the store that weekend and was planning to go Tuesday, however I was left a voicemail on Monday afternoon stating that they had to return the battery because they had had it too long. They had the battery 4 days. I tried calling them that afternoon to let them know that I would be in on Tuesday to get it, however the phone number was "unavailable at this time". I tried calling four times. Since I figured they had returned the battery, I was going to get the repair done through mail in to Apple instead. I then received another phone call on Wednesday, could I please come get my battery because they have to return it. So, they apparently lie to their customers to create a sense of urgency so they can get better repair times to report to Apple. On top of this, when they did replace the battery they broke my phone. After the battery was replaced the screen was shaking and flickering. Do not take your Apple products here! Send them to Apple or go Oahu. P.s. Dear yelp, would you consider letting us give negative star ratings? read more

I stopped in with a pesky iPhone question and it was answered promptly kindly, completely and for free. Couldn't have asked for more.

Very bad experience. NSURLSESSIOND was running wild and using most of the bandwidth. I went to ichat with Mac support and it was suggested that I update the OS from 10.11.2 to the current 10.11.4. I went to Mac made easy and they could not join the "Guest WIFI" to verify what I said. With my permission they "updated" the OS by wiping the computer along with the Intego security system. $40 to buy a new subscription. I was told the OS had been updated. This did not work so back to Mac made easy. This time they said the Intego security system was at fault and removed it without my permission. This did not work so back to Mac made easy. Now I was told that It must be a problem with my DSL provider and there was nothing wrong with the computer, BS! I went to Tropic Mac, The Update that Mac made easy installed for $60+ was 10.11.1, older than what was originally installed. Tropic Mac installed the correct update and corrected the original problem. I will never do business with Mac made easy again. read more

My precious and formerly-beloved iPhone 5s was being assailed on multiple fronts: hardware charging problems as well as software programming issues. Ian at the store was extremely helpful against all odds in getting my phone to the service center on the mainland. Mac Made Easy gave me a new loaner during the week while I was waiting. When it was returned, sooner than expected, I found that Apple had sent me a new one. Now I'm back as an avid fan of Apple's phones and especially the local Mac Made Easy store, where they seem to bend over backwards to be of service. They can be busy at times, so just be patient. It's worth it! read more

Mac Made Easy...Apple-approved. Great store for all Mac gear. Got new battery installed in Mac. Nice people, good products! Easy new location on Kilauea. Thanks for the good experience! read more

Jake and Aaron in Hilo store were the greatest in customer service. Always with a smile ! Mahalo from an Apple-illiterate ! You

I've been buying my Apple products, from desktops to drives and cables, from this Mac Made Easy store in downtown Hilo since the first day I arrived in this laid back, eccentric town 3 years ago. Staff has always been helpful, friendly, fun to work with. Hats off the Jesse and the crew at Mac Made Easy on Kilauea Street for going beyond the call of duty to make my Mac experience marvelous! read more

Horrible. I called to ask if they replace screens and I have the screen for the phone, the person said they would send it to Apple to be like "new" because they can't do it themselfs. It would have cost me $150 to do it when I can just buy 2 small tools to do it for under $10. Horrible place. read more

I left my iPhone on the roof of my car and it ended up flipping off going 30+mph! Lucky I heard the thumps. I thought to myself, thank goodness I have AppleCare+. But to my chagrin, MacMadeEasy couldn't find any record of my policy which was bought along with my new iPhone from Verizon. They could have just charged me the full cost of the repair and left me to deal with the coverage on my own. Instead, at least 3 employees tried to help me figuring out what happened through out the ordeal and acted as my advocate with Apple to get me covered. They were all knowledgeable and sincere. They took excellent care of me. That said, I did encounter one employee besides the 3 who was non-smiling, smug and condescending. Thank goodness I only had a brief exchange with him toward the end. But the experience was annoying enough for me to give this review one less star. Though, I am still very glad that Hilo has a high-quality store like this. read more

My husband purchased from AT&T an Apple iPhone 6s Plus for my birthday. I was having a problem with the phone from day one. I reported it to AT&T several times. They advised me to call Apple for resolution to my problems. Apple referred me to Mac Made Easy, in Hilo, HI. I visited this establishment and encounter a gentleman, Forest, who was extremely professional and personable. He was very knowledgeable and performed his job with a high standard of confidence. This young man was very patient with me being a disabled senior citizen. I must say after reading so many negative reviews about this business and its employees, I had mixed feelings about trusting Mac Made Easy. After my positive experience I highly recommend this business to everyone who needs help and/or to purchase computers and accessories. Thank you so much Forest for your outstanding customer service and sincere Aloha spirit. read more

I've gone to this store 3 times since I moved here and it has been a good experience. They didn't seem rushed and didn't make me feel inept. They also seem pretty enthused about Mac and knowledgeable. They never try to sell me anything, just listen to my issues and give me their honest opinion. This last time I was helped by Chantel (hope it's the right spelling) who checked to make sure my camera works and Eric came later to help figure out why I couldn't use my external hard drive. He ended up repartitioning it and got it ready for me. These two were very friendly and patient, spending the time to do things and explaining things to get me up to speed. I really do appreciate their kindness and Aloha. At my age, trying to figure out how to use the computer can be a challenge. The most incredible thing for me this last time was when I asked how much I owed them for all they had done and they said there was no charge! With that kind of care and service, who wouldn't keep going back to this store! Mahalo for all you did! read more