Thank you to everyone in the printing department. They did an awesome job. I went online to complete a printing request and everything went very smoothly despite my being on another island. It was my first time using Office Max for printing services so I had called a few times with questions and everyone who answered was very professional and very friendly. I made a mistake while submitting the online info and Dasha(sp?) caught the error and found a solution that turned out to work perfectly for everyone. She truly went above & beyond. They were able to get the job completed same-day and everything worked out well. Absolutely excellent customer service all around! read more

do not use them for FedEx. very disappointing. go directly to the airport if you need to send somethg urgent. staff was not helpful and didn't give me any FedEx info that was needed. I called for help to track package and I was never put in their system and now the package is late. it's just lazy to not help your customers. read more

I needed to get a new laptop as the one had finally stop working. I was able to get a new one at this store. The associate who helped me was very helpful. The one I was looking for was out of stock, so he suggested another one they had so I brought it. The cashier who helped me was very friendly and fast, . read more

Very easy nice and accommodating to my needs. Offered help very easy process. Will return for sure

To the General Manager MAGDA LEITE~ I wanted to let you know that I had the most amazing service in the COPY CENTER last week with SKYLAR. I was very stressed and working with a time deadline...He was so proficient and professional and allowed me to complete my project on time. I was so grateful to SKYLAR. Mahalo Nui Loa for having such a great team creating a helping environment for the community. read more

Danny was super helpful with getting my printer. Even saved me some money because he was so knowledgeable about the programs in place.

Had 4 11x17 printed online. Was printed on 21 lb. Maribeth said my order was not 28 lb due to out of stock. Maribeth reprinted the order with a happy smile on gloss stock with 80 lb. Thank you so much for the quick friendly service. Maribeth is my new best friend. read more

OfficeMax - My print - Office Equipment Near Me - Hilo, Hawaii

I was able to utilize the online services. I was in & out rather quickly. I walked to the printing center, gave them my name and received my documents immediately. I went browsing for a document folder and fortunately there was a staff member in the same aisle stocking. I didn't catch his name but he stopped what he was doing, asked me if he could help me find something and walked me over to the exact product! Awesomeness! The only thing I would change would be the pick up time. I ordered my copies before they opened and had to wait till 7pm to pick up 10 pieces of paper. Wish they had a system like target where they give you a two hour window till your order is ready and if it ready before that they text or email you. Other than that service was great read more

This place is awesome nice people and staff. Very knowledgeable and helpful. We bought printer, laptop and other accessories here and there's always a friendly staff that comes to you and always help you. Today there's this worker here name Xander' very nice and helpful.. he make sure that I am happy with the purchase he walk me through and answer all my questions. A very good guy with outstanding customer service. read more

Amazing Service from Caysha in the printing deportment. She was super nice and very helpful, had us take our time and help with all our questions. We needed to print out an email and fax our documents to Oahu. We also wanted to make a personalized stamp. They have 5 different types and I need one as soon as possible. So they have one that they make in the store but because of the time frame, it would be done by tonight or tomorrow morning. As we worked on our documents to be faxed, Caysha was secretly working on getting our stamp done before we cashed out. We were so very happy to get everything done in the time frame that we had, as we live on Oahu and we are here for a family member who is in the hospital. She even comforted us and shared her personal story's of loss. Thank you Caysha for your help and aloha today. It was greatly appreciated. We also let the manager kristy know what a great job Caysha has done. It is too often that people complain but not make the time to show appreciation for the good workers and recognized them for their hard work. Great Job Caysha! read more

DO NOT SHIP WITH THEM. Package lost after paying $50 to ship and waiting for 30 minutes for help.

I was treated very rudely by a clerk in printing today. She was unhelpful and had a chip on her shoulder. She didn't want to help me and was such a grouch. Any company should be ashamed of having this employee working for them. She seems to hate her job. read more

I purchased A digital version of MS 365 Office and MS stated my code was invalid. Office Max told me it wasn't their problem told me I needed to call MS.! read more

Immediately found by a store rep, then another who guided me. Answered all my questions and helped me think through the purchase. Friendly and helpful. Short line, and they both made clear the return calls policy and warranty. In and out in 5 minutes. I wish every errand was this smooth. read more

The printing center is the best! They were super quick, stopped what they were doing to help me in a time crunch, got the job done with smiles on their faces. Their aloha proceeded them and they will have my business moving forward. read more

I know little about computers and even less about computer printers. Today Aaron took time to help he with my printer decision, I would have been lost and frustrated without his help. I appreciate the customer service and I appreciate yet another positive experience at Office Max, Hilo. Aloha! read more

Maggie was AMAZING and so helpful! The customer service offered by employees like Maggie make us loyal customers. She worked really hard to help us when we had a damaged desk. She went above and beyond to locate an exchange in Kona of the exact desk we wanted. read more

I went in to print funeral programs for my grandma's service & was helped by Kaila in the printing center. She was very kind & super helpful. She helped me get a lot done but due to me missing some of the items I needed to print I was unable to finish the program that day. So I said I'd be back the following day & she said she'd be working that day as well. I said I'll ask for her. I did end up going back but later than expected. When I asked for her, the worker said she had just clocked out. I was a little bummed out because she already knew my situation & project and I really didn't want to re-explain it to someone else. Then another worker there named Kristin offered to help me & as I was explaining to her my project Kaila came & continued to explain to Kristin where I left off. She's amazing! She then let me know I was in good hands with Kristin & left work. Kristin proceeded to finish all the printing & constantly checked in with me to make sure it was as I wanted it. There were a couple problems-not her fault it was the actual printer. Which she fixed immediately & continued. With the job complete she rung me up. She was the most kind hearted & sincere person. Sending me off with well wishes in our family's time of grief. I will always remember the above & beyond service I received from these two workers. Our family thanks you Kaila & Kristin!! read more

Do NOT make the same mistake I did! I bought an Ethernet cable here one month ago and even though it hasn't been touched or moved since plugging it in, now it doesn't work anymore:( Only 4 weeks later after purchasing! 2 parking lots over you can easily find any Ethernet cable you need at Target for a cheaper price AND you can get a $3 2-yr protection plan, bringing the total to STILL CHEAPER than office max!!! Vote with your dollars and don't support office max selling defective & overpriced products to our community! read more

Employee, Alisha, who works at the copy printed pick-up counter in front, was very rude and condescending, daring us to notify the Office Depot corporate office in Boca Raton, Florida, CEO Gerry Smith, on how she treats their subsidiary, Hilo's OfficeMax, customers. read more

Avoid giving this company any of your business. They don't honor the extended warranty they sell you. This happened on TWO occasions. I was stupid enough to still give them my business after the first warranty fiasco. Shame on me! read more

I needed to ship FedEx but the self service kiosk wasn't working nor was anyone helpful. What's the point of self service if nothing works. Plenty of employees were there and did not offer help read more

I came here to get printouts from my email and to fax them. The ladies that helped me were super professional and patient. They took the time to help me when I was getting frustrated. Awesome customer service in the printing department . read more

I find it crazy that four different people can ask me if I need help finding something, which I would certainly never admit to, and yet when there is a line at the register they just have one person ringing people up. I already wait for hours in line at KTA, I certainly would prefer not to wait for such a long time at Office Max. I do enjoy trying out the assortment of office chairs. read more

This officemax sucks. Prices are ridiculous, sales arent good at all. I tried their printing service and submitted it online. I got a phone call telling me it was ready. Came to pick it up and found out it wasn't printed. They had some copyright issue with it. Waste my time read more

Best retail experience I can remember, really. Went there for an office chair, TONY saw me testing chairs, came right up to me, the rest is history. He matched the online price which I pointed out was less than the in-store sale price. He retrieved the chair I wanted from the flippin rafters. He made sure checkout person, Lydia (lovely, friendly, helpful), was aware to honor the online price. Tony informed me of the warrantee, which I purchased. Tony then assembled my chair in less than 1/2 hr. Usually they ask you come back the next day for your assembled chair. Three employees, including a manager, helped me to my truck and loaded the chair in pouring rain. "helped me" are the wrong words...I didn't lift a finger! Everyone there cared about me and my chair! Overall the best retail experience in years, every step of the way. Thank you all, I appreciate you guys and won't forget this purchase. read more

Huge disconnect between what they say on phone and what they actually do. Called to arrange for some letter size 20lb copy paper to be delivered. Said all was good and it was even on sale, so order and pay online, specify pick up in-store and in the notes put the delivery information. Since our office is in Hilo there was free delivery for orders over $50. Contacted our bookkeeper for approval since OfficeMax was a new vendor for us. All is well so went online found Office Depot Copy Paper on sale so ordered to cases to get free delivery. On website there was no apparent option for in store pick up and shipping was $44. So figured I must have made a mistake so started over and clicked on link for free delivery and got two screens of verbiage with no way to order from that screen. Finally decided to call back. First person who picked up transferred me to a manager because "you seem upset." Explained frustration to manager, she got on her computer and informed me that OfficeMax now resolves to Officedepot.com told her about the paper I wanted and she said that they do not carry OfficeDepot 20-pound copy paper. but I could get another brand for more $10 more delivered. So I agreed to that. She then says that the more-expensive paper could not be ordered or paid for online. So I offer to giver her my credit card number over the phone. She refuses "for my protection." So I offer to have our office give it to the delivery driver. Nope can't do that either. So I clarify that the instructions that I was given to order and pay online for free delivery were actually impossible instructions to follow. She denies that I was every told I could have free delivery. So I inform her that she has wasted about an hour of my time, hang-up and make arrangements with the office to pick up the paper directly. read more

Thank you KAYLA from the photo/printing department! She gave quick, professional and helpful service with my situation!

Their team is awesome! Chelsea got me hook up to get my printing needs correct. Highly recommended! Fast service!

I called to ask if there was a Samsung Evo 500GB SSD in stock. First I was on hold for almost 20 minutes so I decided I would drive down (and stay on the phone at the same time), when I was pulling into the parking lot I was connected with a guy on the phone that didn't listen to what I was asking for, he kept saying we don't have a samsung phone.... Then he connected me to a girl that said she only worked in the print center and didn't know anything about computer equipment. This was fair enough and can understand, sometimes big box stores don't cross train people in other departments. She connected me to a different girl that said she had to get someone in the tech field to answer that question. The 4th girl knew what I was asking for and asked someone else to see if they had one in stock. She said they had 3. I went into the store and they had none. Very frustrating to go into a store that doesn't even know what they sale or how the ability to check accurately. I'll just stick with new egg and Amazon from now on. read more

Wow what a frustrating place to have any work done I don't recommend anyone doing anything there they don't deserve your business. Actually no one cares who works there about the problems that are causing other people. I was told to come back for printing several times in one day and I did as they said and then they said they were sorry but it wasn't ready and that they would call me tomorrow morning but of course no one called the next day. Then when I tried to call the store I called five times no one answered from the print shop or the regular business which is amazing. And finally when I got a hold of someone I told them that I wanted to talk to someone in the print shop and I told this person that they are not answering their phone and she said there's nothing she could do. I recommend you take your business somewhere else. read more

yeah had to write up another crappy OfficeMax Hilo story from a friend... he saw some reams of paper clearly marked top and bottom with signs proclaiming what a great deal it was... he noticed it didn't ring up at that sale price... when questioned, the clerk told him, "oh that's not the paper that's on sale, it's this paper over here." To which my friend replied "well why are the signs over here and not over there?" and walked out. friggin' crooks. see my earlier reviews if you need to read many many more examples of the same BS. SAVINGS TIP: Because I have come to hate this Hilo location, here's a tip to get better prices....order off the national officemax website and then at the end select pick up in store: but make sure you don't pick your local store or enter your zip code until you've got the item in your cart at the low initial price... then choose pick up in store and enter your zip code etc and you still get the low nationally advertised price. However once you have entered your zip code it is stored in a "cookie" and when you go to look at the item again it will show you all higher prices on everything. To get back to the lower nationally advertised prices you have to delete the Office Max cookie in your browser and it will go back to showing the original lower prices again. Once you get the item in your cart the price will not change. read more

Earlier this week, my mom and I went to OfficeMax to look for a Christmas present for my brother. We found two computers, but couldn't decide on which one to get. Orlando, a salesperson, was very helpful and assisted us in figuring out what was different between the two computers and in determining which was better. I wish all stores had customer service just as attentive and diligent as our experience at OfficeMax! read more

They charged me less $ yesterday for the same print job that they charged me for today, admitted that they charged me less yesterday, but still would not charge me the same amount today even though the job was already finished. False advertising. read more

OfficeMax is very pricy. Especially when Walmart and Target are an arm throw away and often have similar items way cheaper. I think office max is great if you need a very specific item not available other places. Although I will say I did get a great price on some office furniture. read more

I recently bought a laptop computer and was very happy with my sales person Serg. He was very knowledgeable and patient--I went back three times before I made my purchase! Ask for Serg though, because I didn't find anyone else that was willing to take the time with me. read more

Great staff (a young lady named Kawehi saved my day), extremely helpful! If you ever get lucky enough to have a business meeting in Hilo, just work with them. read more

No complaints about this place. Staff are friendly and efficient. Sign up for their rewards program to earn points which you can redeem for cash! Clean and organized and always have people on the sales floor willing to help you. I had to print out quite a bit of papers and they did it fast and perfect. read more

Great service in helping me find a new computer and printer. The staff wasn't focused on me spending money. They were focused on me having a system that worked for me - and that was a cheaper solution than what I was looking at before they started helping me. read more

I only go to this place to make last minute copies. With all the workers there...behind the desk... rarely do they make eye contact with you just to let you know they see you and will be with you after they are done. I work in retail and we make a note to acknowledge no matter how busy we are. We apologize for the wait but we will be with you as soon as we can or have the company invest in those number machines like the meat market so the customers can take a number. It is nerve whracking when you have a million things to do and customers are standing there glaring @ you for help or just waiting like me...several minutes with no acknowledgement seems like hours=/ read more