I needed to get a battery replaced in my laptop. I called to ask prices and turnaround time and was told I would have to check it in and they would charge me $95 to tell me I need to get my battery changed. I know I want the battery changed so why charge me $95 just to tell me that? Yes, we live on a island and we're limited as to where we can go to get things replaced or serviced so we expect to pay a little more but it's disgusting that you would charge for an unnecessary service. read more

Mucho Mahalos (thank yous) to the fabulous team at Mac Made Easy! I came from Haiku dragging my feet to have my phone repaired, and was pleasantly surprised at the lengths Noa, Carol, and Tony (I hope I spelled your names right!) went to figure out the issue. I ended up needing to follow-up with Apple, but thanks to their suggestions, this resolved the issue! It's rare to say it's "fun" having an electronics repair, but I can say I truly did at the little shop in Kihei. Aloha! read more

I took my Iphone into these guys because I was locked out due to a software/keypad issue. I was helped promptly by Riley who was super nice. He spoke to the repair person and he said he would.be able to fix it, but I had to leave it overnight. The next day they called our other phone, as promised, to say it was fixed and ready. No data was lost and the phone works like it is supposed to. They also verified the repair was covered by Apple. If you have an Issue with your Apple product on Maui, these guys are great! read more

Kahana was wonderful and solved my iPad issue immediately. I highly recommend this store--you will get excellent, fast, friendly service! Thank you so much, Mac Made Easy! read more

Thank you Matt for your advice and support - especially during the pandemic! Great small business. Highly recommended!

This place is so bad ..... they cant fix my phone there they said it will take 2 weeks for a screen repair ... older guy was rude just bad experience read more

These guys are an interesting bunch. The first time I met them I felt a little like Penny hanging out with Sheldon. The next time I was greeted with aloha and good vibes (maybe they watched some of my short films). They are very smart and professional read more

Just purchased an I pad mini 4 from John & Mike. I could not have been any happier with their awesome service. I was so happy to be greeted with a smile and terrific demeanor. I was told if I had any questions; to call them on first name basis. I will definitely go back to Mac Made Easy. They made me feel very comfortable. I will highly recommend these guys. Give them a try the next time you want to service your Mac. read more

Maybe you should keep the rude stupid guy from behind the sales counter. I called in the morning and asked if they had lightning to sd cards in stock. I was told yes. I come in the afternoon and ask for them. The guy behind the counter says no we don't have any without even looking. I explain that I called, he then looks, about a dozen of them on 2 pegs right behind him. I want 2, so I have 64$ sale sitting on the counter. I ask if I can get a closer look at the other accessories as I can't read the labels. Well, I can't go behind the counter. He offers to bring forward anyone I want. Well , I can't read the labels. Possible lost sale there. I ask for a car charger, nope don't have any (right?). read more

Recently went in to this store because my MacBook Air would not turn on. I received immediate and friendly service. This made me very happy because I am a senior and sometimes am ignored in stores selling computers or cell phones. I left my computer there on one working day and received it back on the next working day. It needed a new logic board, which was covered by my warranty. Again, the staff in this store are very very friendly and very very helpful, and service was very very fast. I had heard great reports about this store from my sister, who is also a senior, and she was so right. I would highly recommend this establishment to anyone. Carol S., Haiku, HI. read more

So relieved that they were able to fix my sons phone! Great people. Very helpful anf knowledgeable about their services. Very glad the repair was covered under warranty as well. Hope I do not have to fix anything in the future, but at it least i know who to come to if I needed to! read more

My fully charged phone powered off 3 days ago. After taking it to my cell provider, T-Mobile at the Kahului mall and receiving what I can only describe as heinous customer service, I took my phone to Mac Made Easy in Kahului today. Not only did the gentlemen there give me the most pleasant and helpful customer service, they also saved me from buying a brand new phone. They took an additional step, an extra 3 or 4 minutes, to check one thing that fixed my phone. Professionally I am personally in hospitality and appreciate so much the level of compassion I received today, which is what "customer service" really is. Thank you gentlemen! I appreciate you and will always bring future business your way first :) read more

Was helped by a worker (Tracy?). Had to buy a charger for my MacBook Pro. Quick and easy and she was very easy to work with.

Terrible experience at Mac Made Easy, Kihei with Mike. A simple purchase, old IPAD 128 out of storage, wanted to buy the new IPAD PRO 512. Knew exactly what I wanted. Was assured they would help me with. The transfer of data from one to the other. Not given correct instructions, three days of technical misinformation and stress. After 10 minutes at the counter, I was informed there would start being a charge for helping me! Wrote to Betty at headquarters and NEVER even heard back from them. APPLE on line was eventually great and helped me FREE. Why buy local? Very disappointing. read more

I strongly recommend that all Apple users meet the friendly, helpful, and professional staff at MacMadeEasy! I went in with a few iPhone questions that were easily answered by Joel and Tony. It was such a positive experience working with both of them that I sign up for an hour lesson with Tony. It was great fun and I learned so much about my Macbook Pro, iPhone, and watch. I look forward to going back and strongly urge all Mac lovers to go in and support this great team!! read more

I would definitely recommend this location. The guy working this morning went out of his way to help me. I am very appreciative of the excellent customer service. read more

Had questions issue with my iPhone and my Macbook Air. I was not sure of the Apple reseller vs. Apple store services. And to my pleasant surprise, the service was excellent. I think his name was Mike. He was super knowledgeable and the service was very timely. We truly was very happy at resolving our issues. I would come back again for sure. read more

I was having the worst time ever trying to fix my phone when it was disabled. I spent like two hours on the phone with apple and they were stumped so I did my research and found this place. I was in and out of Mac Made Easy in like 15 minutes and my phone was working perfectly! Also Joel was super friendly and helpful! Thank you so much I love you guys!! read more

Awesome place to get Apple certified repair done! Chase responded to my emails and provided answers to my questions and even informed me that they could possibly repair my phone with a turn around time of the same day (this is not the case with walk ins...for that kine turn around you need to have an appointment). Matt worked on my phone and did a good job from what I can see. read more

FRAUD! this store has one computer on display and I purchased it, only to learn (purely by accident) that they gave me a model that was 3 years older then the one they showed me. no big deal except that its thicker and heavier than the one I thought I was buying. they told me they fired the guy who sold it and would correct the mistake if I paid a 20% restocking fee. Really? I only have to pay $400 to correct their mistake. I won't be going back. read more

These guys were awesome! Both my husband and I had been having issues with our iPhones. We stopped into this store (since the old Macnet closed down), and Matt and Sean shared with us a tremendous amount of knowledge with such friendliness, professionalism, and efficiency. Apple can be proud to have these two guys representing their brand. And now we have a new reliable place to go to have our devices serviced! Mahalo. read more

Jan 2nd - 9.05 am after apple said would replace iphone battery for $ 29.00 they said $ 99.00 ..they said they did not get the email from apple .. ? after Apple officially stated otherwise nationwide . asked the guys why ...he said I just work here . read more

It's about time a REALLY good and honest Mac store and repair shop came to Maui... Before them, the only place to really take a Mac was" MacNet" in Kahului and they SUCK... I took my iMac to "Mac Made Easy" today to get it cleaned out from a bunch of bad stuff and they did the whole thing in no time and also did extras for $30.. Store is clean with friendly employees ... Spread the word if you or someone you know has an iMac, iPhone or any Apple devise... read more

They know what they are doing, and are very nice, friendly, and fair in their pricing.

Nice place with good customer service - had what we needed in stock. Staff was pretty knowledgeable and not too pushy. I wouldn't go anywhere else on the island for my Apple needs. read more

Stopped in today for help with across the board Apple solutions, long time Apple user looking for honest advice. Fantastic experience at Mac Made Easy. Tony answered my questions and addressed others I didn't know I had. He quickly recognized my (mid-level) tech expertise and provided the exact level of detail and education I needed. Extremely knowledgeable, super friendly, and able to dial into my specific concerns and needs. Professional and friendly service in one excellent package! Very pleased with my experience and will recommend to my friends as well as be back myself. read more

They misquoted me by 200$ for a phone repair and then still charged me the check in fee. I ended up paying 45$ and not getting my phone fixed. They apologized for 'reading the chart wrong'. Maui Cell Phone Repair is cheaper and has much better service. read more

Made an appointment through Apple to have my iPhone battery replaced on Monday 2/19 at 1:20 pm. Surprised to see the service on Maui as I thought it would have to be sent in or done in Honolulu. So I show up 30 min prior to my appointment just to check things out. Greeted nicely when I arrived in a somewhat crowded store. When I told her I was early for an appointment she said "oh you should consider calling first as sometimes we do not have the parts in stock" I totally understand and so when she positively states oh you are in luck we have your battery in stock. She also explains that the battery replacement service will likely not be finished until end of day. Surprised as all the research I have done stated the replacement takes about 20 min - 40 min max. I guess after my surprised look she stated she would check with the technician. Where I can over hear him state that the repair is not going to happen today. Completely surpised they ask if I can come back tomorrow! WTF over? I made an appointment last week and you did not have the common courtesy to call me in the morning to tell me you could not do it? I drove all the way there to find this out! Complete and utter failure in customer service! DO NOT GO HERE! read more

I brought my iPhone 6s Plus in to have the battery checked and the service was excellent, and free. I didn't need a battery but I got all sorts of tips on how to conserve my battery's charge longer and just tips in general. I highly recommend these folks. read more

Chase helped me reset my phone saving me a drive to the store! He was kind and knowledgeable! Thank you Chase!!!

I took my iphone 6 in for a battery replacement and received excellent service. Everyone in there is very helpful. This is the best apple authorized dealer that I have been to. I was told to bring my phone in on Tuesday morning and it would be done by the afternoon and it was ready on time and works great! read more

My older mac book informed me that it was "infected" by a virus. I took it to this establishment who charged me 75 bucks for a "diagnostic," and was told that the fix would take five to seven business days and that, further, they would have to download everything for another hundred. When I returned in a week, nothing had been done. They said they needed software that they did not have. In frustration I took the computer to the cell phone repair store by Akaku. The young man there analyzed the problem in two minutes and fixed in a half hour for 35 dollars. When I returned to the mac store to demand an explanation, they were mute and did not offer even a partial refund. I might add that they had earlier offered to sell me a new computer as a remedy. My old mac is now running great. Do not go here for a repair. read more

The staff at this store is AMAZINGLY helpful! I had a few questions about my devices, and they helped solve my problems, and gave me some great suggestions on how to trade in/upgrade when needed -- without the sales pitch. AND...they are affiliated with Verizon, so they can help with upgrades of your phone and trade-ins of old devices with feeling like you are robbed like the Verizon store (ask about the iPhone applecare coverage...way better than the Verizon insurance). They have my business for all computer/phone related services moving forward. Small and personable, but you know they know what they are doing. Never did I feel pressured into purchasing something that I don't need. read more

Was immediately welcomed right when I stepped foot into the door. Tony & this other guy didn't really get his name , they were a huge help with helping me figure out what was wrong with my macbook pro ! They are also really friendly. It was well worth the drive all the way from upcountry, Thank you so much Tony ! read more

Tony was totally dynamite, great customer service and really knew his stuff. Patient and helpful. Really happy with the store, everyone in there was upbeat and super friendly. Thanks guys. read more

Went to Mac made easy for an issue with my daughters phone. Micheal helped us, he was super professional and patient with us. He was also very knowledgeable of the products he sold. We took a while because we were having issues with our iCloud but he didn't rush us. I'm the meantime he was busy with other customers and with each one he remained professional, calm and super welcoming. At no time did he short cut anything to hurry the process. We left very happy customers and highly recommend this place for repair and all your apple needs. When you go in do ask for Micheal! read more

DO NOT GO here unless you are a local! I needed a simple Mac cable. There was one worker in the store and one other customer. I asked if I could buy the cable and he said it would be 20-30 minutes!!! All he had to do was reach up on his shelf and ring me up! But he said he was helping the other customer instead ... for 20 - 30 minutes more!!! I could have been done in literally 30 seconds!!! TERRIBLE, TERRIBLE customer service and super RUDE. read more

These guys were amazing! Super friendly, helpful, and straight forward. I can't believe I never used them before.

So grateful to find an authorized Apple service store in Maui to assist, through Apple-care, with my wife's I-phone problems. When it was confirmed hardware was not this issue, Tony came from the back and was extremely gracious, patient, & technically helpful in guiding us through the next best steps toward a solution. MAHALO! read more

Someone suggestie I go to Mac Made Easy to diagnose what was wrong with my iphone. Mike was so patient with me Mahalo for great customer service. read more