Recently bought 1998 Trans Am. One of the local GMC dealerships said they didn't have mechanics…read morecertified to work on a vehicle that old. They recommended Chris at Car Analysis Plus. I am so glad they did. His knowledge of my vehicle and ability to get it in excellent running condition has far exceeded my expectations. I feel I can confidently drive it anywhere in the USA. At this point I won't let anyone else touch my car....unless Chris recommends them. Thanks Chris!

Chris is by far the best mechanic I have ever met. I've been using him for over 20 years. There is…read moreno one better

I love my 2018 Ford edge titanium! It's been very good to me since August when I got "her" from,…read moreChris Nikel. I had the best sales consultant ever! Nick Goulet, Was so patient with me looking at different cars and taking me on test drive. Making the closing of the deal so easy and seamless. I would recommend getting your used vehicle from Chris Nikel in broken arrow. Please contact him at 480-261-6184

I am writing this to warn other customers to audit their receipts and inspect their repairs at…read moreChris Nikel. I waited 7 months for a parking brake repair on my 2019 Challenger Scat Pack. When I finally brought it in: Financial "Error": I had a receipt proving I paid a $304.92 deposit. Their service advisor insisted I only paid $281 and calculated my final bill based on that lower number. I had to audit my own records to prove they were under-crediting my money. They effectively "lost" my funds and tried to charge me the difference. Wrong/Unsafe Part: I authorized a salvage replacement for an OEM part. Instead, they installed a completely different mechanism (Push-to-Release vs. Handle-Release). On a manual transmission car, this forces you to put the car in neutral/disengage the clutch to set the brake, which is a safety and drivability downgrade compared to the stock handle. I provided proof of the accounting error and the improper part to the Service Director and the GM. I requested a refund for the failed transaction. They chose to ignore the evidence. Do not trust their bookkeeping, and do not trust them to verify the parts they are installing.

I've gone in for 2 different services with them for my Mercedes Benz and both times they were able…read moreto get the job done for much less than my dealership would've charged me and with great quality. The people are friendly and they will also call Ubers for you if they are keeping your car for an extended period of time

So, I am a son of an old school mechanic. I am accustomed to mechanics "talking" to me about what…read morethe problem is and finding creative, economical solutions for auto repairs... so maybe I'm a bit of a dinosaur. Took son's vehicle in for issues, charged $140 for diagnosis that was really just "replace single thing ($3k) and by the way, we recommend you do things you didn't even bring the vehicle to us to look at...(additional $2k) and really you should just get a new car since it has 90k miles on it." (On a vehicle that is known for 200-300k miles and consistently one of the top 10 vehicles for reliability) Then it got interesting. After a Google review detailing the above, my son starts to get harassing texts telling him to remove the review. Maybe these guys do good work... Lots of positive reviews. I am not a fan of bullying behavior, but will take the high ground here and simply suggest they work more on effective interpersonal communications with their customers and less on policing the reviews and harassing people who have bad experiences with them.

Excellent service. Recently got my Forrester checked out. The waiting area is very nice and has…read moresnacks along with coffee. Thanks to Mike Ferguson for keeping me updated and coordinating my car checkup. This is the best experience I've had as a single woman getting my car checked and serviced. Won't go to any other dealer. Trudy Denis

Went in for a scheduled oil change and tire rotation. They…read moregot right on it. I have had suspicions they were not rotating my tires, so I used a paint pen to mark the tire weight on the drivers side rear. When they said it was finished I asked did you rotate the tires "of course" they said. I then showed them the the tire weight marks and a picture of the car I had taken before I arrived. They then talked to the tech who said he had rotated the tires, and his story changed. He now said he didn't rotate the tires because the rear tires were about a 9 and the fronts were a 10? You rotate tires to keep the wear even. I now believe I was right all along and they have not been rotating my tires. They also tried to sell me an engine flush saying it had many miles on the oil, only because they wrote the wrong mileage on my March 2025 oil change and roration. A fact backed up by a previous receipt from Ferguson for a warranty service. They basically were dismissive about it including the service manager. How many tires have they ruined doing this? More important how does one even know they actually changed the oil. I don't think they planned on a previous receipt backing up my claim on mileage on oil, also they didn't plan on an over 70 disabled veteran being hip enough to prove they did not do a service he had been assured they did. After the "owner" saw my review on google, he gave me the standard click and paste apology.

Great business and Kelly is someone who is honest, fair priced, and does an excellent job. He'll…read moretell you the problem, discuss the price, and let you know of any other issues. Just had him change my timing belt, tensioner, and water pump. He called during to tell me my power steering belt and serpentine belt needed to be replaced also. Just charged me for the belts, no extra labor. Not the first time I've been there(he fixed my a/c last year) and won't be the last. Hard to find a really good mechanic you can trust and doesn't try to over charge. Can't say enough good things about KC Auto, so if you're looking for a good honest place, look no further! A very satisfied customer.

Took my truck in there a about two and a half years ago because a turn signal wasn't working. After…read morea day or two, they said it was ready. When I went to pick it up, it wouldn't start and they tried to charge me for repairs. After enough complaining, they got it running without charging me. My turn signals and wipers aren't working. I went to replace the multifunction switch to find they had broken the carrier and zip tied it in place. Garbage company. The shop manager at the time tried to tell me they just replaced the bulb, when they actually put a new multifunction in and replaced a shorted wire

Price too high. They were nice, very professional but…read moreprice for repair was way too high.

Our experience was absolutely horrible. We took our 09 Toyota Highlander to Cartec this morning for…read morea free inspection (to continue the inspection the needed to replace the valve cover gasket for $330) because our car kept dying when we would come to a stop, we gave them our car for 3 hours and then got a call back from a lady who said that the total would now be $550 because they broke a solenoid that was "frozen in the head of the engine" instead of calling us before they decided it would just be better to break it out. On the phone since they decided they wanted us to pay for it we decided it would be smarter on our end to threaten to take them to court because we're not paying for a part that you broke without asking, Jerry (the owner) said on the phone that he would get the costs covered and he would message us when they are done with the car. Once we arrived to pickup our car the battery light was on (it wasn't before) and they still made us pay the $330 for the valve cover gasket. We left, went home, opened the hood of our car to see that the alternator was not even connected to the car anymore and the bolt was gone, the cover on the top of the battery was just sitting on the side, and the alternator wire was covered in a bunch of electrical tape. So, we take it back to get our alternator hooked back up and Jerry was being very unethical and not understanding at all about the fact that they left our car like that. He finally found a bolt that fits, after trying 3 other ones of which fell into our engine bay, and then sent us on our way.

I was surprised to read negative reviews of Ferguson. We have bought Kia vehicles from a few…read moredifferent dealerships and we have now sold a car to Ferguson, and they've knocked it out of the park each time. They do not mark up their vehicles like other dealerships so the prices are hard to beat. As far as customer service they've always communicated quickly and clearly. Perhaps there's a bad egg or two in their operation that causes some of these reviews but as far as I'm concerned they're top notch. I'll always check their inventory before buying any car down the road.

I had a very disappointing experience at Ferguson Superstore in Broken Arrow. I visited to purchase…read morea vehicle and was misled by the salesman, Daryon, who made promises about details and vehicle condition that were not fulfilled when promised. Despite agreeing on a windshield replacement and a premium detail the vehicle was neither properly detailed nor had the windshield replaced the day of pick up. The dealership had 1 week to complete the items because I had an upcoming vacation. Daryon became irate when I expressed my concerns and dismissed me, even though I had a clear agreement. I had to return to the dealership multiple times, where I was met with more unprofessionalism from Daryon who at one point raised his voice at me and Rob from finance had to ask him to Leave 3 times before he finally did. Rob ultimately got me connected with Manager Keegan was the only one to handle the situation appropriately. It's clear that Daryon will say anything to close a deal. I sincerely hope Ferguson takes customer service more seriously than their sales targets. Because no customer deserves to be lied to and treated this way. Be cautious when buying from here, as the promises made may not be honored. The vehicle still has a terrible smell. There are more details I have left out and would love the opportunity to discuss those details with a leader at Ferguson. On a positive note, Brian S, Keegan, and Rob were helpful. Daryon, however, needs a serious lesson in integrity and customer service. I love the vehicle, but the experience was awful.