I've been coming regularly to this store since they opened twenty or so years ago, and the…read moreemployees have always been courteous, knowledgeable and professional. Lately though, the some of the young women/men who work there have been rude, unknowledgeable, and and have bad attitudes. While I want to support local businesses, and have for years without issue, I've vowed not to frequent a business where my business doesn't seem to be appreciated -- no matter how convenient the location is. Which is too bad, because I like the owners. But people with poor communication/people skills should not be working with people. There are other places to shop, like Cliffs. Kudos to the nice people who work at this location, but adios because of the ones who aren't. See ya.

I live nearby and have coming to ACE for the last 15 years or so. 99% of the time they have…read moreexcactly what I am looking for (shovel, bleach, broom handle, plant fertilizer, wood cleaner, etc...) - they have the best inventory in the neighborhood and are easy to reach via transit. I have found the workers always knowledgeable and courteous. They are my go - to for most anything.

As a renter, my needs are simple since the landlord fixes most things…read more Today I needed a kitchen sink basket, a drain opener- and yeah, let's try this snake gadget to see if I can use chemicals as a last resort. This is the kind of independent hardware store I prefer to support: Buy what you need, get a key made, support a neighborhood business. Open every day except Sunday.

Third update: It has been almost two and half years since my last review, a pandemic has come and…read moregone, SF Hardware closed up shop completely for most of it, and then, after putting on a pretty good show of reopening, they went right back to never having predictable hours and being all locked up when you get dressed and leave the the house for the first time in a week because you need a screw during totally reasonable daytime business hours. Two out of the last three times I showed up there, during afternoon hours that they'd previously been open, they were locked up tight. At least today they put the sign up saying that they now close every day at 4:30 (because obviously I'm going to take off from work early if I need a screw, right?), last time there wasn't even a sign. I said in my original review that one of their primary appeals was "They're there." But if they're not open when you need them, then they're not there. And very frequently, they aren't. I think I'll just order replacement screws from the internet from now on.

Talk about "above and beyond," I am so entirely grateful to Max, who went out of his way to help me…read morewith a repair. I walked in with two compression cylinders from an old rowing machine. The part was an obsolete one, for which I'd purchased a comparable replacement online. However, I hadn't realized that the part didn't come with bushings. When I tried to get the bushings out of the old cylinders, they were stuck. After a tremendous amount of time trying to dislodge them myself, I thought I'd need to find replacement bushings. I'd already struck out at a different hardware store prior to going to Discount Builders. Similarly, Discount Builders also didn't have what was essentially a specialized bushing designed just for the old obsolete cylinder. Most employees would've just stopped at nope we don't have it. However, Max was incredibly resourceful and skilled, and took the cylinders to a work area in the store and spent perhaps the next half hour getting the bushings out. Miraculous! My rowing machine is now reassembled and working great. Thanks to Max! That is truly above and beyond customer service! Love this store!

It's awesome to see a local hardware store that has everything you can think of and still able to…read morekeep up with the big box store prices! More importantly, the staff is super helpful and friendly! Thank you Bobby, Patrick, Fatima and Diana for your great service!

Now I don't go to hardware stores often, so I can't compare to other stores, but I love it here! A…read morelot of it is because of the service. No one is afraid to help you and everyone is so friendly! A very welcoming environment :) I had to get some things to caulk the bottom of a toilet the employees were super helpful with their recommendations. Left feeling less anxious about the job I'm about to do at home!

Me: Hi, can I please use one of your store screwdrivers just to open my dog's urn? I am spreading…read morehis ashes today. Karla from Cole: You will need to buy one I bought a flat screwdriver, used it to open the urn lid and returned it to the store without requesting refund. Hopefully if another neighbor stops by and needs a screwdriver they will be nicer and allow them to use the one I paid for. Thank you Cole hardware neighbors. I couldn't forget this day even if I wanted to.

I was desperate and needed to get into an apartment vacated by our tenant right away. I believed…read morethat I had the right key, but wasn't 100% sure bc it wasn't unlocking the deadbolt. (Turned out I had the right key, but the ancient lock was broken). I got a recommendation to use Cole and called them. I had to leave a message and Marc called me back, as promised on the greeting, within the hour. He was wonderful and patiently listened to my sad tale of desperation and woe. Just the calming response I needed. I won't detail all of the back and forth I subjected him to. I will just say he was extremely responsive and helpful and scheduled an appt for me that worked with my schedule. It turns out that I didn't need to use Marc's services - I was able to get in and replace the deadbolt without the need for a locksmith. HOWEVER - if I ever need the services of a locksmith, Marc with Cole Hardware will be my first call.... without hesitation.

Cole Hardware ( not computer hardware ) has been in business in San Francisco at Cole street for…read moreover 100 years. It has four locations in San Francisco. You want to get an extra keys to the kingdom you can have them made here. You want to build a garden this is the place. Want to get those extra trash bags to take out the trash this is the spot .Going camping or camping out at home there are plenty of products and supplies inside. This location is known as " Barbecue Central". You will also find BBQ grills of all sizes from going to Golden Gate Park for a spontaneous BBQ grill for two or that backyard BBQ grill to feed a squadron. Cole Hardware has you covered if you are indoors or like being outside in the big outdoors. You will find almost anything you need to build , repair or fix any interior and exterior at your place. Cole Hardware the store not a computer hardware device is where you will find homeware supplies and walk inside for a pleasant surprise selling everything from gift certificates to the Cheese Cake Factory and The Pie Company take and bake home pies Grab a grill and some charcoal so you can BBQ beef ,shrimp and chicken thighs then grab a cooler so you can fill it with champagne and wine with lots of ice then you can party during the Summer of Love from Sunset to sunrise

A Japantown GEM!!!!!…read more Been going there for years! Amazing family owned business! You can spend a lot of time discovering treasures throughout the store. My kitchen is filled with their products...from rice bowls, chopsticks to my rice cooker. Love this place

Nice little hardware store with a lot of Japanese items in Japan Town the owners were super…read morefriendly and we talked story about how they had relatives in Hawai'i on both Oahu and Maui I would love to visit them again

Robert's is a Haight Ashbury institution. The more my partner and I shop here the more we find…read moreourselves coming back. We moved to the neighborhood shortly before the pandemic and didn't have a need to check out Robert's. This quickly changed with the onset of closures. Of course, Robert's is considered essential and for very good reason. You can find SO much here. Yes traditional hardware items but lots of small odds and ends that otherwise would be a search to many other stores. Plus they have things like toilet paper (the good kind!), masks, hand sanitizer, wipes, and all your sanitary and safety needs. However, we probably come back most frequently to pick up more plants or plant items for recently purchased plants. They have a great selection of fertilizers, pots, succulents, and much larger plants. And happily I can say their plants tend to thrive very well. So glad to have them in the neighborhood and hope they are here for many decades to come.

When Taking A Walk Around The Hagiht Asbury District I Always Make A Stop At This Hardware…read moreStore!!!! They Have Alot Of Interesting Gadgets And Tools Nightlights!!!!! During The Happy Holiday Season They Have Chiristmas Lights Which Is My Favorite Thing To Look At!!!!! If You Yelpers & Yelpettes Like Going To A Hardware Try Going To Roberts Hardware Store At The Haight Ashbury Area In San Francisco Ca USA!!!!!

I love this neighborhood hardware store. You're such a small footprint. They seem to have…read moreeverything you could possibly need. They are my go to place. I highly recommend this hardware store. Everyone that works there is helpful and knowledgeable.

Pretty good prices given the location. I usually come here for convenience and actually expect…read moreprices to be higher. They have a very good selection of anything you could need around the house. Service is fine. I'm annoyed that they let this couple cut in front of me (however part of the onus is on me--I could've spoken up as well, I was just shellshocked.)

Before moving to Russian Hill, I don't think I ever have had a favorite hardware store. That all…read morechanged my 1st weekend here after a big move from Miami. I had dozens of boxes, and no box cutter! My poodle and I traipsed down the hill to this delightful store. There are so many things to love about Cole Hardware - it's kind of like a Hallmark store meets Ace Hardware. I've had keys copied here AND I've bought a SF-themed deck of cards. I've bought cookie sheets AND light bulbs. I've bought Christmas lights AND cute dishtowels. The customer service here is fantastic, the people who work here are kind, you can ask questions via text, and they give back to the community in both vibes and with give-back programs to support local. Why would you shop anywhere else?

Back at cole hardware on Polk Russian Hill..basic old hardware store ..San Francisco style..got a…read moreyoyo and silly putty the other day ..says that was in 2021 around Christmas ..back in 2025 exactly ...weird ..Polk St Also Cole hardware in Cole valley ...2023...now it's 2025 ...two years and two years ..it had been 2 years ago ...

I love this store! I am new to DIY and like to take my time with learning about tools and the lady…read morein the store is always very helpful and patient with me. Great selection of products, I always find what I need there.

Knowledgeable, and extremely nice couple who run this store. Not your usual surly service but…read moreattentive and smart. Highly recommend.