Best of the best. Personalized service with the customer treated like family! I bought a new tractor there and never looked back. Mike Cantrell read more

While the dealership staff is very helpful, our TYM tractor experience is a disaster: we have a new, $72,000 T115 tractor sitting in our equipment garage that is not safe to use and has been out 20 days for service and repairs. While we have seen positive reviews of the smaller TYM tractors, the T115 has a model specific 'jumpy' clutch problem, which puts anyone near the machine in danger. After a week of adjustments, I can now sometimes enjoy a soft roll-off start forward, but then - in the same gear - it jerks backwards, damaging our expensive attachments and even bending a 1 1/8 thick inch steel hitch pin. The dealership referred us back to the TYM headquarters in Atlanta, who doesn't return phone calls or replies to messages. We recommend to stay away from the larger TYM tractors. We will need to engage legal help to return the TYM. read more

I bought a Toro zero turn mower from the previous owner years ago. After the sale this was the worst place you could imagine to do business with! When I saw the new ownership I came back and they have been great! Will be calling on them tomorrow for a repair and will update on the results. read more

My friend and her husband were going to buy a tractor from these people. They gave them a check for over 17k. It's been over 3 weeks and they haven't gotten a tractor from them and the guys over at the store do not keep in touch with them at all. So my friend called today and I was sitting right next to her in the office. The guy who claimed to be the owner cursed her out up and down. He told her to suck his dick and to go F herself. I called to let them know that was extremely unprofessional and he gave me a sob story about how hard this year has been. Yeah guy I know. We've been working all year too. That is zero excuse to talk to a customer that way. He told me that her husband has no balls which is why she calls. I guess him having a job he can't just call from is you know why he has no balls. He also told me to go F myself and hung up. I would never ever do business with someone so unprofessional. read more

This new owner at Macon Ford tractor is amazing. People are very friendly and knowledgeable. No high pressure sale just good education on product to make my own educated purchase. I would highly recommend macon ford tractor to everyone needs any kind of outdoor equipment. read more

Great business--friendly staff, honest and quick turnaround service. It's truly refreshing to get this kind of service.

Joe A. is correct. Customer service here is terrible for mowers. As the name indicates, they're interested in tractors so your mower will be loooow priority. The owner is a good guy, but he's barely involved in service. Instead a crotchedy old service manager will "handle" things. I've had my Toro mower there several times, often returning immediately when the problem wasn't fixed. Once he implied I was ripping HIM off because I kept bringing back my mower for fixes that I wasn't going to pay since the original repair didn't work. Their hours are terrible too. Toro should be ashamed that MFT is an official Toro repair facility, about the only one in Middle GA. At least Home Depot now carries Toro so at least you can get basic parts there. But factor this in if you're considering buying a Toro. Mine has given me lots of problems: replaced carbuerator, then motor, deck wheel alignments, pulleys breaking, single belt ($100!), etc. read more

This is the most horrible customer experience I've ever had. It took them a week to fix a simple lawnmower, I had to call them multiple times and they were very rude to me. The owner is the biggest jerk ever! I was charged for service not perform and charged for parts that were not placed on my lawnmower. The prices are outrageous and the service is the worst anywhere! Avoid like the plague, do not give your business to these people. read more

Hustler needs to remove this shop from their authorized seller/repair facilities!! First, let me say that even though I've had bad service at places (as anyone will at one point or another), I don't usually go to online to make reviews....word of mouth is all is needed to effect a local business. Now, with that being said, I'm deciding to do an online review here to help anyone since I don't usually do business in Byron, Ga. So here it goes: I brought my Hustler Raptor Zero Turn in for a warranty repair I explicitly said warranty repair in our initial conversation several times. After I was contacted to come get it (after several messages left by me), to my surprise, Mr Leo said that'll be $75. I questioned this of course like anyone would. He simply said it was not covered under warranty. It was a weld on the deck that had cracked, then eventually broken (less than 50 hours on the mower). I needed the mower back as we all know, the grass doesn't stop growing just b/c your mower is broken...lol. I paid the bill and politely said I was going to contact Hustler to discuss...again, Mr Leo did not get an attitude or anything, just kinds shrugged it off. Now, I went and actually looked at my mower already a little upset my wallet was lighter. The weld looked terrible, but it worked. The worst part was the shop person who fixed it, simply spray-can painted around it with not even a close match to the Hustler yellow. It's a new mower I spent $4500 on and looks like I took it to a shade tree mechanic (oh, by the way, I am and could have done a much better job on my own if I knew I was going to get charged). So, I took pics, contacted Hustler thru their website. They promptly called me and wanted the story and all pics to evaluate. I sent all that as requested. I was then told by them to take the mower back to the shop and they would replace the part under warranty. Mr Leo, again still no attitude, ordered the part, said 3-5 days it'll be here. Well, 2 weeks later and again, multiple voicemail's left with my final one stating I was contacting Hustler again, he finally called me back and said the part was in and bring the mower to replace the part. I said okay and did so in the next couple days. It took a few days, but he contacted me said to come and get it, it was all done. GREAT I said. I showed up, inspected and loaded up my mower. I asked him directly, Mr Leo, be honest with me as I already know the answer....did this get called in for warranty evaluation the first time?" He admitted it did not, but shifted blame to the repair person stating he did not call and did a bad repair. Okay, I thanked him for his honesty and questioned the bill I should be refunded. He shrugged that off replying that I have an all new part and was all good to go (again, nice, no attitude). I said I was going to contact Hustler once again, so I did. As before a Hustler Rep contacted me back after calling the shop and said I was to take the receipt back and he'd refund me...again, GREAT I thought. I showed up and then the attitude flew. He snatched my receipt, hastily pulled the cash from his drawer. I politely said Thank You sir and went to pick up the receipt. he pulled it from my hands "Give me that" and threw it in the trash. I again just said "Have a nice weekend" walked out. I could have gotten nasty with him, but in the end things were made right. I will never be returning to that shop again for anything warranty or not. Morale of the story is.......question if something doesn't seem right. 8 of 10 people would have probably just took there shady repaired equipment and chalked it up to "oh well." I am not one of those people :) Have a nice weekend! read more