One of the finest and well maintained Macy's stores you could find in the Garden State. I've been to quite a few and although Macy's maintains a pretty high standard for the outlook, this one tops it. Chains like these have a standard operating model when it comes to product pavements, pricing and return policies but what would stand out are the way the stores appeals to your aesthetics and how the customer care comes across. This store has both of them in it. The parking is humongous attached to the Bridgewater Commons mall and the store is easily accessible from the parking lot. read more

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Doris was super helpful at the MAC counter, she went above and beyond in teaching me how to use the products I was purchasing. The only reason I'm not giving 5 stars is because they need more than one person working the area. read more

I have shopped at Macy's since the beginning of time and I am always pleased. Alejandra and Yasmin N. staffed the Backstage Dept. At the Paramus Park, NJ mall. Each of the above, have been extremely professional, knowledgeable, and very polite. Their demeanor is excellent, and you are fortunate to have them in your employ. There was a third employee staffing, the check out, and she located an item for me that I was unable to find. She was also delightful and knowledgeable. I'm sorry that I was unable to ask her name. Carole L. April 16, 2026 read more

It's so hot in this store. They haven't updated it, s lot of the racks wobble. Lots of missing tags on clothes so be careful during checkout they'll grab anything from the same brand and charge you, they won't find the same item so you might be getting overcharged. The fitting rooms haven't been swept, mirrors are dirty, and the lighting is poor. It's extra hot in the fitting rooms too. Do not recommend if you want to browse type of shop. Update. They also moved the checkout in the Womens section and it moves very slow. read more

Yes, this Macy's isn't what it used to be, although it still has a decent selection. I am appalled at the horrible practices the Macy's Card is unloading on its card holders. I have paid off my bill monthly for many, many years. Yet, the card is changing its terms, to hike interest rates up to 34.49%! That's the very definition of USURY! I can't support Macy's robbery of its card holders. Bye bye. read more

Mercy was great in the men's department. Very sweet and helpful!

This Macy's has been a staple for me since 1989 when the mall opened. Interactions with the staff has been good for the most part. It could use some refurbishment though. Things looks beat after so many years. The worst part was the restrooms. There was an enormous log in one of the stalls and toilet paper strewn about the room. Overall still love this place over some of the other Macy's around. read more

I used to enjoy shopping at Macys. There are some departments that are kept up with much better than others. I've just about stopped shopping in the their shoe department; although, every once in awhile, I may do a quick walk by to see if there is anything that catches my eye. There are never enough sales people on the floor, so there's a lot of waiting around. If I can go somewhere else that provides more prompt service, why would I come back here? Even after you find the shoe that you want, you have to wait for ages to pay. No, thank you. For the most part, Macys keeps their store clean. Customer service really depends on the day and department. I am never greeted, and I often have to wait to have a simple question answered. It's a convenient place to shop for various products, but I've learned to lower my expectations. read more

I won't come here again. I was shopping with my wife for a dress for her friend's wedding. She picked a couple to try on and I went with her into the fitting room. The fitting room wasn't marked for a gender and didn't have any codes of conduct or rules. There was no staff member watching the entrance to the fitting room. As she was trying on the last dress I noticed someone leaning over and looking under the door of the fitting room. Moments later a staff member knocked on the dressing room door and explained that this was a women's dressing room and i had to leave. Ok fine, I said I was here with my wife, that she was now changing back into her clothes, that I didn't want to open the door while she was unchanged and I would leave in a minute. Less than 20 seconds later there was a much louder rap on the door and I had to have the same conversation with a much more angry and demeaning staff member. By this time my wife was finished changing and we left the fitting room. There were 4 female staff members outside the fitting room and as we left one of them loudly spoke into a walkie talkie in our direction "Ok, he's finally leaving now". Then she turned to me and lectured me for a few seconds. This entire ordeal took less than two minutes and I was made to feel like a criminal. It was incredibly demeaning and I won't ever come back. I can't believe they treat people like that, let alone the fact that someone (probably staff) was looking under our door. I'd give zero stars if I could. read more

A 3 or a 4? Hmmmmm 3 or a 4?? Def not a 5. . They claim to have all these sales....well am I in the same store? Just got under Armour pants and, a nike top at full price... yea, me! They 10 sneakers they sell, well ok they seem to have sale tags on them. NOTHING to flip out about and, fight some lady for the last size though. I do pop in here for the MAC make up department from time to time. That can suck too. They never have anything. OR THEY ARE so Crowded with one sales person working. ...That gets annoying when you feel the need to take fellow clients on yourself to make the line move faster. Must say I have prevented many ladies from buying the wrong foundation! ! Lol Sales people cam seem to hate their lives. ..idk again it's a store I do go to more often than you would think because I'm not fond of it...Actually I have been hitting TJX max alot more instead! ! read more

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Was in the mattress section & was trying out a mattress. An employee asked if we needed help & I said "no thank you, we're good. Just trying it out". He said in a very snobby manner- "for 30 minutes?" My clock says we were there for 15. The store was not busy and he was not helping anyone else. He also took 15 minutes to even realize that we were there or ask if we needed help. Very rude employee. Very pretentious. My experience in the rest of the store is generally fine though. read more

Just not the same as when it first opened. Expensive fuddy duddy clothes all made in China or other Asian countries. Nothing American made. Disappointed, will only shop the sales because Kohls has much better styles and prices. read more

In NJ for my cousin's wedding. We arrive for the ceremony and I squat down to pick up my toddler nephew and hear an awful riiipppp....(ugh I split my suit pants 10 inches). A quick drive over to Macy's where I met Denise (my savior) in the mens's suit Dept. She is empathetic with a sense of urgency and i'm in-and-out in 20 min with a new pair of suit pants that look great to celebrate with my family at the wedding. Thank you Denise! I hope your leadership team knows how lucky they are to have you! read more

I was at the Bridegwater,NJ Macy's today May 7th, 2022. At around 4.30. I purchased a dress costing $149. As I am a frequent customer I had a 30% coupon. . The rack that the dress was on had a 15% discount label on it. So as I was paying I asked the lady at the counter if there was an additional 15 % besides the 30%...She ranted out loudly that "no further discount, I have mouths to feed"..that too in front of a line of people...It left me shocked and embarrassed....such poor customer service . read more

I like macy's b/c of their assortment of items, their sales help a little bit too but overall I do find a lot of good clothes there. Not everything though but just the run of the mill decent clothes. Also I always go to the cologne counter to find a new scent that I want or small items to give as gifts. So it gets expensive every time I go to Macy's. One thing I do have to say, sometimes they run sales that can run with the big discounters. You never know what you will find. read more

Terrible customer service at the return counter even though all I had was a return with a receipt, which included a very damaged item from an online order. Instead of saying I'm sorry that happened or even nothing, the woman yelled in my face, telling the other customers to get in the other line for returns. When I pointed out that there was no one at that desk, she said we're the only two here. She was one of four woman and there were still zero people at the other desk which was obvious being less than 10 feet away. Later I made a purchase in the men's Ralph Lauren dept and the woman that rang me up became irritated that I wanted to use my star rewards even though I mentioned it at the beginning. Sorry for taking part in your store's program. I won't be back and I've unsubscribed from emails. read more

Always have an excellant experience here. I drive double the distance so i dont have to shop at the one in the Lehigh valley. Love this place read more

What a great location! There is so much to choose from, so much inventory. The staff is very helpful, very nice & very patient. The store is kept in pretty good order for a department store. You can find whatever you need & no one is rushing you out of the store. We were there until they were getting ready to close & the staff was still working to help your needs. Great customer service! read more

Have had pleasant shopping experiences in the Men's Clothing section. Bought a few suits there over the years and I thought the salesperson I dealt with, Rakesh Rajpal was super courteous and thoroughly professional. I thought he had a very good eye for the way the suit should look. I was happy with the service and made sure I got his card to leave a good review. Not sure if he is still there, my last visit January of 2019. This is way late and I am sorry but I just was trying on one of the suits and remembered the whole shopping experience and how pleasant it was. If I need any more suits I will shop there if he is still there. Thanks Rakesh ! read more

Very unpleasant experience today in formal dress section. I tried speaking to several sales associates but was ignored. When I walked into the dressing room, two associates were sitting on the couch chatting and told me to bring the dresses out of the dressing room when I was done. They never asked if I needed anything. When I went to pay for a dress, I was asked if I would like to open a charge. I said ok but to use my N.J. address as my billing address. I handed her my MD drivers license. She could not understand that I owned two homes and had two addresses. It became such an ordeal I said never mind. She treated me like a criminal! I'm done with Macys. read more

This post is not for Macy's itself but specifically for JANICE who works in fine jewelry. Had no idea what she was talking about, put her hand up in my face as if to tell me to shut my mouth when I spoke, and when I called her out for being rude rolled her eyes and walked away. Worst customer service I have ever received and so rude. FIRE JANICE! read more

I feel like this is a pretty good store. They have a pretty large men's selection and they run some special sales where you can get some new threads very heavily discounted. The Men's section definitely gets a little cluttered and it's part hit or miss, depending on if they have your size or not. They typically have a pretty good men's shirt selection which is nice. This is pretty much the only Macy's I go to, so I can't really compare it to many others but I seem to do alright here. read more

The holiday rush and the place is full. Have been here prior and the staff very helpful. This time the staff is overwhelmed. Of course the merchandise is excellent. Just dive in and shop read more

I am really disappointed with this store. It has lost its luster and so have the employees. If you go in for something I feel like there is only a 50/50 change you will get it. They were out of stock with something I have purchased before. Recently I went to return something to the beauty counter and the woman was totally rude and had an attitude. Store is ok with cleanliness. I don't think I will purchase from here again, it just isn't worth the trip in OR dealing with the "customer service". If you're in the area, check out other places first. Bed Bath, Williams Sonoma, Harmon, or even Bloomingdales. My preferred method now - ordering (and returning) online - I have never had any issue. read more

Love Macy's. But with thw Holiday's around the corner, this store looked a hot mess!

I like this location, but the men's suit section doesn't have enough customer service reps, and I found them to be unhelpful. They didn't assist people in order of how long they had been there. read more

If I could give them no stars I would. What has made me so mad with Macy's is their poor customer service at least at this location. For the holidays the Company printed coupons in local newspapers. One of the offers they were providing was "Holiday Dollars-$50 of your purchase of $50 or more." However even though the company printed the coupons they refused to accept it. They first claimed it was not a Macy's' coupon and then they said it was a typo and thus will not honor it. I was surprised by there claim as this was a Macy's coupon as I brought the whole newspaper ad which also had multiple other Macy's coupons. In addition the manager took his pen and scribbled all over the coupon I had presented. I can't believe it, if Macy's never wanted to give the offer they should have never printed the coupons. I am very upset with there customer service and I plan never to purchase another item from this store again. I will be taking my business to Bloomingdales. read more

just came from macy's at the bridgewater commons mall in nj...had the most wonderful two people help my son and i with a billing issue!! want to thank the professional, kind, patient and understanding assistance received from ranata, she investigated the facts, gathered information and met with her boss on our behalf!!! thank you and god bless you ranata and thank you tony as well for taking the time and having the patience to figure out how to resolve the problem, you both are exceptional people! macy's needs to value staff like ranata and tony, they renew my faith in great customer service and professional courtesy coupled with an outstanding work ethic!!! thank you ranata & tony, god bess you both! mother & son with his new macy's credit card. read more