Review for MACY'S BACKSTAGE DEPARTMENT IN SOUTHLAND MALL!! I just want to tell management what an amazing job TRACEY AND ERIK CHIQUIN are doing!!! The service i received from them was outstanding!! They made me feel like family. When I first walked in the furniture section of the Backstage Dept., looking for assistance in purchasing an item, I encountered one guy that told me politely, sorry he's on break, then I met Erik, that seemed like he was already busy doing something BUT ERIK STOPPED AND ASKED ME IF I NEEDED HELP! Erik proceeded to help me, even went and got the supervisor, Tracey, to further assist me!!! Erik went on to finish what he was previously doing but would return to check on me. Erik left me in the hands of a wonderful PATIENT COMPASSIONATE AND UNDERSTANDING human, TRACEY!! I explained to her everything that I was looking for and she went to searching for me and adding numbers to help me make the best decision!! We spent hours, Lord bless them both!!! Listen that Backstage Department have some amazing people working up there! I don't even go downstairs only because of the great service I receive EVERYTIME I GO THERE!! From Kyle, Ms. Jayshree, Tracey, Erik, Michelle THE A-TEAM!!! AMAZING AND AWESOME TEAM!! Ms. Jayshree is an amazingly helpful worker! She would hold my items while I continue to look around for more things! Kyle is the same, he would help me find what I'm looking for! TRACEY, ERIK, JAYSHREE, KYLE AND MICHELLE KEEP DOING A GREAT JOB! THANK YOU FOR YOUR HOSPITALITY PATIENCE AND MAKING ME FEEL LIKE FAMILY! I LOVE MACY's SPECIALLY THIS MACY'S BACKSTAGE AND I WILL RECOMMEND IT TO ALL OF MY FAMILY AND FRIENDS!!! GOD BLESS YALL AND SEE YALL SOON read more

We wanted to try a foundation and store was empty, no customers in Impulse Beauty. Wanted to get a sample of a foundation I want to try and worker immediately said no despite not being busy just lounging around talking to co workers. I would give 0 stars if it was an option. read more

Walking in to this Macy's was like stepping into another reality from previous Macy's experiences...and not in a good way. Every Macy's store I have ever come in...there was always a lot of people....both shoppers and store employees. You can't walk into a Macy's...especially it's cologne/perfume or makeup section. You walk into there and you are always asked if they can help you or if you want to sign up for a Macy's credit card. You walk into any section of a Macy's and they are trying to sell you something...but this one felt like I was walking into a ghost town or a post apocalyptic Macy's...look at the pictures....have you ever seen a Macy's this empty?! Much less in those areas...it took me a while of exploring the store before I saw any store employees....and they were busy talking about how no one comes here....yeah I bet. The clothes also look to be what no other Macy's has been able to sell...and it's all disorderly. As I left I thought well I am off to a different Macy's.... wow! read more

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Francis is the best person their and she knows her perfumes and is the nicest. And she deserves the upmost respect when being mentioned and I want to thank her for all the help. Francis was very helpful and kind read more

What a terrible experience I had this morning. I needed perfume, so I walked to the perfume section. There were no samples out. I asked the associate if she could put out some samples. Her: I can't take out any samples due to safety reasons. Tell me which scent you want. Me: I don't know what scent I want. I need to smell them. Her: well what kind of scent do you like? Flowery? Sweet? Me: I don't know. I don't wear perfume so I need to try a few out to see what I like. Her: well I can't do that. WHAT KIND OF SMELL DO YOU LIKE??? Me: I have to take a phone call. I will be right back. *races out of store* I don't think she meant any harm but she was very pushy and not accommodating to my needs. She also gets really, REALLY close when talking to you. I kept taking a step back and she kept stepping forward. It looked like we were doing some kind of ridiculous mating ritual. I went to the falls location after. They actually had samples out! It's really worth the extra 15 minute drive! read more

I second this review as well. Their customer service in this Macys is horrible. Two women asked to help, with border line attitudes in the mac department. Lost interest in there products, because lack of service. Went to Cliques department, they lost a customer, when there were two people in that section . read more

This is the only store in the mall that closes an hour earlier than the rest of the mall. They do not have posted signs when you walk into the store from the mall side advising of their hours. So if you happen to be in the store finishing up your shopping at 8:05pm, they close the mall side doors and you have to exit the parking lot side and walk through JC Penney to re-enter the mall. As we were leaving, many customers were turned away also not aware of their early closing. For a poor performing store in a poor performing mall, they should reconsider their policies and closing procedures. read more

When i lived in NC Macy's was my Favorite store. Now i live in FL so i went to Southland mall location. We tried to buy a suit no one came to assist us. One "gentleman" in a suit didn't even bother to come help or say hi. The heavy lady who was a cashier looked like she did't even want to be bothered. This was on a Saturday and the store looked like it was ransacked. The men fitting room the floor was dirty. I will never go back to this Macy's ever. In NC Macy's store always looked organised. Please do something about this store. Everyone need to be trained. read more

Terrible customer service. I was there today, waiting to pay had the worse experience ever. After waiting in line for almost 10 min. the cashier just left after I had already asked herself if I was lined up in the right place, she said yes; so I thought she would be back...3 minutes later she wasn't back, so I asked the cashier on the other side of the register, he said that she left and he was the only one now. I told him that I was waiting already for more than 10 min (lets not forget...there I am with my 5 months old baby and 70 yrs old mom), so he said to come around that he will assist me, after grabbing again all my stuff and going to the other side, he changed his mind and started assisting the other customers on his line. Of course the customers on the other thought I was skipping the line and started to look mean at me, I just stood there waiting for him to call me but he seem afraid of the other customers and just ignored me. Eventually the other cashier showed up again , so I asked her if she could ring me up... she just laughed. At this point I look at the male cashier and asked him, so where do I go? Are you just going to leave me standing here? His reply.... "I don't know... I just work here". While everyone else in line just laughed at me. Embarrassed and in disbelief (and crying) I just left and asked for a manager, Mr. Terrel came and gave me a vain apology, made us walked to the other side of the store and I was finally able to pay for my item. This was my first and last time at Macy's. read more

This particular location is in a main highway US-1. There is a lot of fast people doing their own things. As expected this Macy's is strictly business. You go there knowing what you want and what their selection is. If you are just a curious creature, and are not familiar with their style; I advice you to look for someone your type; they hired some now. read more

This macy's is disastrous! I give it two stars because the lady who helped me was beyond helpful. I ordered online for pick up in this macys because it was the only one with what I wanted. (FYI: Online order pick up is by the ladies pajamas/kids outerwear customer service counter.) I told the lady that I had been living in Miami for 26 years and I had never stepped foot in this Macy's because of the reviews on yelp, and she told me "And you came on a good day!" read more

I only gave this 1 star just because it's Macy's by as a Macy's card holder I and in and I couldn't see anyone to help me out. No one greeted me it was like the store was empty. I wanted something or do a price check but nothing so I walked out. I rather go to international mall but at least I don't get to use my card! Yes I guess it's a win win situation read more

I think this store needs more salespeople. The Juniors section is a bit scarce compared to other stores I frequent.

Really? How is this place still open? Maybe the buyers for this particular store are to blame but holy cow. This store is just ridiculous. You can't find anything, because everything is a total mess. The items are shoved into racks to the point that you can't pull them out and there are items all over the floor. The dressing rooms smell like more than one person decided to pee in them. Things are returned and sitting on racks with stains all over them. The clothes at this Macy's are particularly tacky. The Macy's at the Falls and Dadeland have beautiful clothes, especially dresses- which is the reason I'm writing this. I used to love Southland Mall. It was always a little hidden gem that everyone underrated. Well, Macy's and JCP are on their way out here- or at least they should be. I went there to try on some dresses for a wedding I have coming up. I went there to try on three specific brands that are sold by Macy's and they "don't sell them at this particular store location". Uh, what? I had a few of that brand in my hand, but they were returns. Two of the girls that worked there were 150% sweet and helpful. I can't really say much for anyone else. I wish I knew the girls' names that helped me. They were great. Stay tuned for my Southland Mall JCP review, because that one is also a golden nugget. On a more pleasant note, I only choked on two sprays of perfume this time while trying to walk from one side to the other. That's an improvement. Ok. Maybe I'm just being a little sassy at this point. I'd make the drive to the Falls or Dadeland or anywhere else, really. read more

I'm signing up to yelp just to write this review. This is by far the worst department store that I have been to. It is horrible how bad the place is for example I went to the mens shoe section and the shoes were all thrown about half of them were actually on the floor, the displays with shirts were very messy. The reason that I went to the store was to look for some lacoste shirts and shoes there was a table with like 3 shirts on it none were folded properly and other brands were mixed in. Also good luck finding help I saw 1 associate the whole time that I was there (sat night) you would think that is prime time but guess not. I will never go to that location again even though I live right down the street. read more