I really hope I am spelling her name correctly, but the store manager Gita (Ghita), truly helped me during a inconvenience this evening. I attempted to exchange a dress that I bought my aunt for Mothers Day. When I found the correct size, I was checked out by an associate that was not helpful. She stated that I had to have the same method of payment for my exchange, the receipt and she could not look up my purchase. I informed her that previously, associates were able to assist. Slightly frustrated, I proceeded to pay for the other dress and hopes that I would find the receipt when I got home. On my way out of the store Ghita in a high spirited voice stated, "thank you for coming, I hope you have a great night". Something told me to ask for assistance and as I stated, she was able to find my purchased and refunded me with a gift card. The smallest interaction can really make for a different outcome if you just attempt to dig a little deeper, or go the extra mile sometimes. The previous associate didn't ask for manager, co worker or anything to confirm, but gladly took my method of payment. Ghita, just know. Shoppers like me, truly appreciate great customer service when everyone is choosing to shop online and have less interaction with people/human beings due to the potential lack of customer service. 10/10 Definitely recommend read more

Accidentally purchased the wrong type of Dior Sauvage and needed to exchange it, Nataliya helped me with the process. Highly recommend shopping with her, she's patient and knows how to help you find a fragrance that you'll like. read more

My granddaughter (who is also my very best friend) and I visited Macys (at Deerbrook Mall in Humble Tx) looking for deals on summer sandals. OOOOOO MY GOODNESS....our sales associate was Donna. We haven't felt this special and pampered in a long time. Thank you so so much Donna. Her smile, attention to detail, knowledge of the different brands and friendliness was captivating. My granddaughter and I skipped away like it was the first day of school ...with big smiles and great savings. TODAY WAS A GOOD DAY!!! read more

Went to shop for cologne and I was helped by Mary, she was very knowledgeable on her Channel options. Although they all 3 looked the same to me, she was able to distinguish the difference. Lines were crazy but moved quick with all the personnel they had. read more

The personal shopper at the Kingwood location sold me a bed, she said my discounted price would show up on my bill since I opened my account. My purchase was a thousand dollars, I called customer service in credit department and they differed in what she said. On top of it I left several messages for her on cell and her extension, she's failed to return my call. I tried calling store directly to speak to sales manager no extensions work So the personal shopper ripped me off. May have to call BBB. read more

en macy's una mujer blanca me descrimino por no saver hablar ingles dijo que estavamos en usa que yo necesitava saber ingles cuando yo soy cliente el echo que no sepa hablar ingles no significa que yo no tengo el dinero para pagar lo que voy a conprar ademas si ellas no saben español no es mi problema por que por yo soy el cliente . desagradable macy's nose como pueden tener personas poco profesionales en su trabajo woooo grande macy's read more

Macys at Deerwood mall is pitiful. Disorganized and not much inventory. Probably the worse Macys I've ever shopped.

Only two people at register on first floor, on the second there was only 1 cashier.... On a Friday night that's wild, lines are super long expect to wait over 20 minutes to check out. read more

I like Macy's in general... However, at this location the Men's department makes no sense! Couldn't find a thing with absolutely no sales people to help!! So stopped at the men's fragrance department and found Shirley...what a gem! She helped me look for the item and when she couldn't find it, she suggested that we order it, which we did...it arrived a few days later I know retail is not what it once was, but please, retailers hire more people and clean and organize the store Shirley, thank you again for going above and beyond! read more

The return station has only one person for curve side, pick up and return other stations near by there is no one Several times I just leave the merchandise or prefer to ship back read more

I should have paid attention to the reviews about the delivery because I'm still waiting for my delivery from July 4 piss poor service and no one knows anything! The supervisors are useless and if they care they really don't show it and I'm a platinum member ! Waiting to see if I really want it now read more

The customer service is the worst. I called after 8 when it opens. I bounced around from department to department and got no answer? I guess no one was in a rush to answer phones this morning. read more

Macy's is the best. This location is clean and organized and it's bright in the store and customer service is helpful,Love the polo Ralph Lauren section for men here. But I'd say this location here in deer brook mall is a bit small compare to others I have been to. read more

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Good news: a mall only 10 minutes from the airport when you have a 6 hour layover. Bad news: your checked luggage which lugging around the mall will make you look stupid. Solution? Stop by a Macy's customer service desk, talk to a very courteous girl named Georgianna, who put my giant checked piece in the back store room while I roamed the mall for a few hours. Refused a tip when I came back to collect it, but offered a great smile and an "of course." Appreciated, Macy's! read more

ON last Friday 11/5 I was shopping and I decided to stop by Starbucks for a pick me up and the young man name Patrick he was so outstanding and great customer service. He was all by himself working the cash register and making drinks and he still had a smile on his face. I was having a terrible day but after I got the great customer service from him my day was great again. Thank you so much for your smile and remarkable Customer service. Will be back again. Thank you Thank you Thank you read more

While this location is not my favorite Macy's, I do find that it serves its purpose. In general, Macy's is my department store of choice. They always offer great merchandise at fair prices. They always seem to be running a sale or coupon offer. This location may not have quite the selection as say the Woodlands location, but it does offer enough to get the job done when needed in a pinch. There is ample parking available which is not always the case at other locations in the city. I find the staff to be friendly and helpful. I have not encountered an employee that was rude. They can be hard to find at times but I think they may be just short on staff. I never have any issue in finding what I need as the store is clean and well organized. I appreciate having a Macy's that is close to home. read more

Been calling the deerbrook store for over an hour trying every department no one seems to be working they answer phones and hang up. This is pathetic and unacceptable. I will be canceling my account with Macy's read more

The Deerbrook Mall has all the right stores, but with all the wrong inventory. I was happy to have a Macy's so close to my apartment. Macy's has been my go-to for years for last minute outfits. The store offers a great selection of low-end to mid-range brands at affordable prices. I was so happy to learn that this store even carried Karen Kane and Ralph Lauren. When I went in, however, I was so disappointed. What can I say other than the clothing section leaves so much to be desired? They are usually a season behind, and their offerings cater to an "older" crowd. As a young woman, it's hard to find something modern and fashionable to wear. Their other sections are okay, but I always get the sense that a tornado has blown thru the store. This Macy's is always messy, and the sales people working the clothing departments are often less than enthused. The make-up section is the only saving grace. Go by the Origins counter and talk to the sales girls - friendly and helpful! They'll even give you free samples to take home and test the products. read more

Had a funeral to attend, so needed to purchase a suit. Went to Macy's men's suit department at this store. More than 15 minutes looking around and no one asked if I needed assistance. Finally my patience was exhausted and I asked the older lady in the department for assistance. She told me that she did not know anything about men's suits. WOW, not sure why she was there if that was the case. Then asked for the manager. She reluctantly called him and upon his arrival I understood why things were the way they are at this store. The guy simply did not look the part. His shirt was not tucked in and appeared dirty. He then started to make excuses for the lack of service and knowledge regarding products in his store. (Not something I expected at Macy's) After much discussion, I decided to take my business to Macy's in Woodlands and my experience was totally the opposite. The staff was professional, knowledgeable and helpful. What a difference; As much as I hate the drive I will make it to get good service. (Oh, by the way, I bought the suit and several other items from Macy's in the Woodlands). HATS OFF TO THEM read more

It's sort of true what they say. Once you've been to one Macy's, you've been to all Macy's. It's very quiet and calm at this location. The employees are always helpful and willing to assist me with whatever I need. I usually go here to buy my brother clothes for school and theres always a lot of choices to pick from for him. You won't be disappointed choosing this Macy's at the Deerbrook Mall location read more

I will never come here EVER AGAIN. This is not the 1st time they have been rude and profiling. I asked to see a watch and she says, " It cost $425 and I say OK." So, I pay the balance off on my card and she says oh you have alot of credit on your card. Would you like to purchase tgat watch? I say, " No All of Us Black People Are Poor." About to cut this Macy's card up. So long, nice knowing you. read more

This old store has seen better days, IMHO. Sure they have made updates but it really is frowzy around the edges. I also get the feeling that they just stuff things in there until they can't stuff more in and then expect us to weed through the really awful things to find something that we might like. I am not fond of their buyer's selections, that is for sure. Nor am I particularly fond of the service. It's more or less help yourself or search for some assistance if you need it. I generally avoid this location and only come here if there is no other choice. read more

The worst Macy's I ever encounter! They are extremely out of stock and cheap merchandise. Wow... I know Macy's is not that upscale, but come on. read more

I love Macy's but this location's buyer is clearly targeting a certain demographic and it is not me or my family... The Galleria location is the best Macy's...go to the Galleria location for better selections! read more

You know their employees dont know a thing about customer service when they tell you to go to heb or walgreens, or cvs. Well, saved myself 200 dollars on those perfumes I was going to buy. read more

I called to MACY'S to inquire about my bill they gave me the run-a-round and didn't answer my questions a lot of the REPRESENTATIVES hung up on me and finally spoke with a supervisor and they helped...Really Macy's ...ppl shop somewhere else. read more

Friendly. Clean. Beautiful. ..My Macys. Si offers great customer service in INC. nice selection of Anne Klein.

The customer service in Abercrombie in Fitch is so awful. Our person who check us out completely ignored that we were right in front of him he continued to talk to another employee. At least have the decency to say something beside's "swipe your card". read more

I love this store, but the plus size section kind of suck for the young generation they should have a junior plus

I really enjoy all the options and sales that come from this store !!! I never thought I could find some of the clothes they offer for so cheap. Macy's has incredible deals all year around, always satisfying there customers as best as possible. I GET ALMOST ALL MY POLO SHIRTS FROM HERE read more

if i could it would be 0 stars!! I was buying some cologne from a woman named SHAUNA DAVIS i believe, didn't quite hear her correctly. while i was paying i accidentally pulled out my card and she said to put it back in and the transaction completed, after that she says it didn't work and that she had to do it again so I do it again believing her, but it didn't feel right so i checked my bank statement online and as i thought i got charged twice. and usually when that happens they do something to put the money back on the card and i ask her about it and she says she "VOIDED" the transaction. and i asked her how long it usually takes? and she said it should be back immediately. and i said okay thank you. and i walked around the mall for a minute and checked again still no refund. so i came back to her and asked her if there was a manager i could speak to, then she comes from behind the desk and come up to me and asked me what i'm trying to accomplish here. As i'm keeping a calm and respectful attitude, she speaking to me as if im not a customer. so i start getting a little fired up. and we start bumping heads. so she gets another employee to come assist me and she told me she would just get a manager, (which is what every customer should do if they can't fix the problem.) but the manager never comes instead a younger employee and i show her the statement where i was charged twice. and even she said "oh wow". so i eventually leave cause i have to go to work and now half of the money i was using for christmas gifts for my family is gone. Then i go back to get the employees name and then as i'm walking away again she tells me "yea" "get to stepping". that is just unacceptable from a employee to a customer. read more