I've was a return customer for years, they took care of me until recently. The Doctor apparently can decide at will how long your prescription is valid, "based on your relationship with the doctor" and because my last exam was 2 years old they wouldn't sell me glasses. However, I've heard them telling other customers, to include myself in the past, they can use your existing prescription for up to 5 years. Theres plenty of other, customer friendly, services online for glasses. LensCrafters is in a dying business model. Save your time and money, avoid this place. 10 year customer moving on read more

Great customer service, she was very helpful. Nice sales & deals. Jewelry selection could have more of a variety. Nice store layout. Clean but could've been a bit more organized, it was the holidays tho. Seemed well staffed. Plenty of parking. I'd return. read more

I ordered a sweater on line, and I wanted to see if I could exchange it for a smaller size. I sent them two messages through their return sight. I've never heard back from them, and what kind of business that has a brick and motor store doesn't list a phone number. They have cute things but their customer service is awful! B read more

This place is great. Very knowledgeable, honest and customer friendly. I will bring all my jewelry here to get repaired! read more

Nothing there that I liked!!! Poor selection and expensive. I prefer Dillard's hands down

I was so impressed by the staff during the Christmas rush! With a Sun Glass Hut Kiosk, they treated me so kindly, walked me through the protection plan they offered, cleaned and boxed my new pairs of glasses - some for gifts and a new Tiffany for me!!! read more

A nice anchor store in Melbourne Square mall This is one of the Melbourne Square mall's anchor stores located on the East end of the mall. It is a single-story building with 3 external entrances and one mall entrance. Like most major department stores it has several departments surrounding the makeup and jewelry department section in the center of the store. Various departments include men's, women's, children's, bedding, bath, shoes, etc. The floors are white marble and sections have carpeting. The staff was very friendly and helpful. We were looking for jewelry on this particular visit. The prices are a bit high but the quality is good and the staff was extremely nice about helping us look through the various options. We ended up buying some makeup and using a gift card that we had found years ago. It still had money on it so make sure you don't just discard them if you find one. The overall condition of the store was clean but the design was dated but is understandable due to opening in 2003. The store was open an hour before the mall so we visited this store and then continued our shopping adventure into the mall. Overall, it was a very pleasant visit thanks to the staff that helped us look for jewelry and makeup. read more

Macy's - Macy's mall entrance - Men's Clothing Near Me - Melbourne, Florida

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The manager is a rockstar, kind & friendly. The buyer... not so much. Went to find a sundress. Selection was abysmal. Housewares, limited. Shoes ? If you're a Hooker or a beach bum... shop here. If you're a business professional , go elsewhere. read more

I like stopping in for cookware or men's attire. Also a great place to get a gift for that special someone. I also love that this is a dog friendly store so I always bring Casey and my Macy's card. read more

Macy's - Shopping at Macys with Casey - Men's Clothing Near Me - Melbourne, Florida

Broken merchandise in housewares. No sorting or decoration of shelves. Old stock and a never changing array of uninspiring products. Sale signs over products that are not on sale. Swill merchant ready to be put to the wayside by online and better managed retailers. UPDATE: It has been 2 months since original posting. I can confirm the same broken houseware including a tea pot remain on the self for a sucker to buy. Completely ridiculous. read more

Macy's - Broken teapot that's been on store shelf for sale at full price for at least 3+ months. - Men's Clothing Near Me - Melbourne, Florida

worst Macy's ever!! just don't go!! they'll stare at you and do nothing like you're a bother.......really? macy's in Orlando at Millenia mall is awesome! worth the drive! read more

Typical Macy's, they have lots of lots of inventory. The only main issue is how old this location is. It feels as if they need to update this location very bad. The paint has all turned yellow. Macy's offers coupons however their coupons have lots of exclusions. Sometimes they let you combine a coupon with sale items. Which is great! We went to the makeup counter today. They have quite a large selection of cosmetics brands to choose from. We walked up to the Estee Lauder counter and the lady seemed surprised that we were so young and almost seemed to ignore us at first. Once she took noticed that we did want to buy, she was very nice. We brought in an old empty bottle of foundation with us. The lady looked at the color, knew it was an old color and gave us the correct new matching color right away. read more

I went in last night just cause I hadn't been in a while. I am not sure why I wasn't going there more often. I alway though they were over priced but my opinion had changed there were deals to be had. I bought an awesome coach purse for my wife and the sale help were really willing to go the extra mile to make sure I got what I needed. I will be back. read more

Macy's - Men's Clothing Near Me - Melbourne, Florida

If I could give negative stars, I would. The store is filthy, mold everywhere, bathrooms that look like a bad 1970's horror film, and the selection of men's underwear, ties, and other items is really low-end. They did a cheesy remodel in 2005 that removed any semblance of character this store had, yet refused to fix the leaky roof or air conditioning system. Go to the store in Merritt Square if you must shop in Brevard County....to do any real shopping, you will need to go to Orlando. One positive note, is that I have to say that the staff is spectacular here. read more

First, we asked two workers where the men's section was. They both hesitated then one said "over to the right" & the other agreed with her. Spoiler alert, reader, it was not to the right. After looping around & finally finding what we needed, we saw a register with only one man in line. Got in line behind him & he seemed to be giving the woman at the register information, which I was like, that's fine, I can wait a minute... TWELVE MINUTES LATER, the woman at the register finishes signing him up for his store card or whatever & walks away. She didn't even acknowledge us or say, "There's another register open over there" etc. At that point I was ready to walk out but I saw another register with two women working at it. Walked up & they were talking & checked me out without saying a word to me.. everyone here sucks at their job & seems to really be annoyed that they had to help me. Not to be dramatic buttt I'll do them a favor by never returning. read more

This Macy's is on the sad side. The employees were not competent in men's work/dress fashion to help make suggestions. Clothes were just haphazardly put away and placed on racks. Nothing is in size order... read more

The staff here went above and beyond. After visiting several local jewelry stores looking for the perfect Christmas / Birthday gift (her bday is the 21st) I stumbled into Macy's. I was honestly in here for something else but saw the jewelery counter and had a look. Doug helped me pick out the perfect piece, he suggested it even. The other stores all seemed like order takers and didn't suggest anything. Just kinda pointed to different necklaces. Doug went above and beyond. I had a minor concern after the fact. I came back and saw Brandon and he easily and quickly put my concerns at ease. Brandon and Doug are a huge asset to this Macy's and I will definitely be seeing them first for any other jewelery needs. Best of all, I got a beautiful perfect piece for my special lady, and it was at a GREAT deal. Thanks again guys! read more

First: this is a small town Macy's so don't expect big city selections. But to us here It is worth having the brick and mortar store. I live in a beachside town where this is our closest Macy's. It's on the mainland so I have to commit to some time when heading to this store. Yes, there are a lot of negative reviews but my theory is you get what you give. If you are nice you will be treaty likewise. Their return policy has changed. Go online and print out a form and mailing label and send stuff back. Otherwise they do it in the store the same way! This is my only grievance. Otherwise, the staff is nice. read more

Bad bad bad bad bad bad bad bad bad ....2 months to get box spring was never given my 100$ credit went to store nothing they could do... Bad bad bad don't buy anything from Macy's takes your money and could care less about if you ever get the product or if you are even happy with it ... Bad bad bad if I could give less then one star I would read more

This place completely blew me away after reading such negative reviews on Yelp. After having to head there for an emergency suit purchase while on vacation, I was very nervous about having any success. From the moment I walked in, I was pleased with the cleanliness, selection and most importantly the excellent service. read more

Don't Shop at Macy's anymore!! Macy's does not stand by the products they sell anymore. Now they will only exchange or refund items that are in sellable condition. So if your product you buy and pay good money for is defective and does not hold up to the way it should you can not return it. It has become like a bad store that says SALES ARE FINAL. I think this is a sign that the stores are about to go out of business and do not care if you ever come back to their Stores. I use to love buying at Macy's but not anymore. read more

This Macy's is horrible. Been a Black card holder for over 10 years and never seen such incompetent employees in any of there stores. My girlfriend went in to exchange a $180 Clarasonic Mia 2 electric face brush because it just quit working after a week. We were greeted at the makeup counter by Leasa (yes thats the correct spelling) that told us Macy's will only exchange or refund items that are in sellable condition. Thats a scary thought, I guess Macys now sells stuff thats been returned so what your buying has already belonged to someone else. Anyway I told her we have the receipt and its only a week old. She said its a new policy. I said please get the store manager, thinking to myself this lady has no clue what she is talking about. So then Ellen comes up and repeats the same thing and the policy came out 3 days ago, I said we bought it a week ago before the policy started and she said that doesn't matter "it encompasses everything ever bought at Macy's". Evidently Macy's is making there own laws now. I said the receipt says it can be exchanged or refunded if returned with the original receipt which we had. She said the receipt says if it is in sellable condition and I said no it don't. She printed a blank one from the register and said read this. I showed her our receipt and said it does not say that on this one. She said well I told you it changed 3 days ago. I tried to explain to her that its not only immoral to do what she was attempting to do but also illegal. Obviously Macy's is scrapping the bottom of the barrel for employees now. These people are more like scam artist and street thugs, robbing customers without using a gun to do it is not much different. I did tell the lady I was videoing it and I do have it all on video. If the money is not refunded a class action lawsuit will be filed, not for us but for all the people that don't know there rights, especially the senior citizens that Macy's is now taking advantage of. We now know who is really paying for the big Macy's parade, all the customers the ripoff and all the money they save hiring the poorly educated. read more

Recently shopped at Melbourne Macy's for sheets found set of Tommy Bahamas on sale asked elderly sales person that I wanted those in Queen she went to computer said they were unavailable.....I went to Macy's at Merritt Square they had very sheets I wanted in Queen but salesman tells me sale over!! Poor, poor salesmanship not a good way to do business!! read more

I have shopped in the past at this store for years loved it not anymore bought a set of sheets there today brought them home and washes them pillow case has defects and sheets are so wrinkled it is unbelievable sale said 180.00 and sale that I paid 54.00 not worth 10.00 do not shop here anymore now I am out 54.00 which I can't afford read more

Horrible customer service in the bags and purse department. I wanted to exchange a purse that was a gift and they're all on the defensive and their demeanor were not good at all. Will never purchase anything here especially for a gift since they apparently make it hard to get exchanged. read more

Asked for help from two different workers was treated I was in the way....terrible customer service, so I left. Will not be back to that Macy's EVER!!!!!! read more

Macy's at the Melbourne Square mall is a disgrace. Too much merchandise crowded too close together and it is difficult to get around the store. Macy's was a nice neat store and now it's nothing but a junk store. And when I try to use a coupon there's always a reason why it's not valid for that particular purchase. read more