It's okay The workers are sooo SLOW!!! I stood on line for about 30 min for no reason. It's too much. Clothes are good but the line is just horrible! Honestly I wouldn't give any stars to them WORST SERVICE EVER! Would never recommend to anyone. read more

Worst Customer Service On Earth! Seriously! It'll take you a long time to buy something here because the people who work the Cashier are super slow and on top of that...there's all these open cashiers...everyone is so good at make believe Work....that means people here are good at complaining and looking like they are working when they actually aren't. read more

You can't go wrong with Macy's... Conveniently located in the Cross County Mall :) No complaints for me...

Macy's could be a good department store. It is in a good location and has parking. You can also find good deals when they have a sale. The problem is how disorganized this store is. I did some last minute holiday shopping here and even though I arrived just after the store opened, it was already a mess. read more

I am very disappoint on the delivery service at Macy's!!! I placed an order over three weeks ago for two mattresses and was told I wouldn't get it until May 2nd, over a month. Today, I get an automated call telling me that it will not be delivered and that I have to reschedule it. I waited to speak to a agent (25 mins) to find out that the mattress will not be in their warehouse until April 30th and that they do not do deliveries in my area on Sat, Sun or Mondays. After explaining to her that when I ordered it that the weekend was the only time I could receive it and they say no problem. She then told me Sat was available. Strange! I then asked to schedule a new day and was told she could not because the mattress has to be at the warehouse to do so. Funny, I brought the mattress and set up a date without an issue but now the mattress has to suddenly be at the warehouse to reschedule. Come on Macy's get with it! Seriously thinking about canceling it and not shopping with them again, Very disappointed!!!! read more

This store is small so finding a great sale is a hit or miss I am assuming. This is my first time at this location. What I can say the noise level is low unlike other Macy's that have a DJ. I like Calvin Klein and that was my sole purpose of coming to this store! I was able to snag a dress for 20 bucks! Not a bad way to start off my holiday weekend!! I love savings!! read more

Macy's - Calvin Klein section offering a great sale! - Men's Clothing Near Me - Yonkers, New York

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Why is thermostat always set to 90°? It is always desert hot in this Macy's. Recommend leaving your coat in car and parking close

I'm always shopping here and have a good time right?WORNG!!!!Im always shopping here and could never find what I want!!!!And when I do find it and about to pay i ask to put in my email and they ALWAYS roll their eyes.When I mess up they just charge me with even asking to try it again!!! L'll say to stay OUT read more

Horrible service. Nobody was helpful. Went over to the Mac section to purchase several items. I was clearly looking for something for 15 minutes. It's a very small area. Yet no one asked if I needed help. One woman doing makeovers like her life depended on it yelled at me for looking at a product that wasn't a test product. The test products were in disgusting condition. We left there with nothing. Went over to Michael Kors to look for a bag. Were the only ones over there for several minutes before the sales woman bothered to ask if we needed assistance. The bolt all the bags down so you can't see what anything looks like unless you ask. Obviously we would need assistance. We will never go there again. Just shut the place down because the employees give the business a very bad reputation. No suitable management. Horrid. read more

This Macy's is hands down one of the worst I've ever encountered. I was visiting the MAC counter and as I checked out the girls were making fun of one of the coworkers that "didn't swallow". I was do disgusted and angry. This is extremely inappropriate and I could honesty care less about a MAC employees preference on swallowing or not. I wouldn't even give one star but I have to. read more

It's a shame!!! No good customer service skills at all!!!! I was at the Mac cosmetics counter waited patiently about 15 mins for a lipstick that I wanted. I get it if it was busy but it wasn't (surprisingly). And the guy shaving the lipsticks couldn't be bothered. And the girl looks at me walks around and asks the lady behind me in Spanish if she needs help. Excuse me I've been waiting 15 mins. Are you kidding me. ??! I threw the lipstick at the counter. Never mind. I rather drive the extra 10 mins to the Westchester and be treated equally. Thank you. read more

The Macy's here in cross county mall is a very nice store and it feels modern unlike the white plains Macy's. Pros: 1. Parking- there is plenty of parking which is awesome. You can park in the garage or you can park right out front of Macy's for free. There are plenty of idiots that drive like crazy here so be careful driving around the lot and parking as well. One person almost hit my car door so be careful. 2. This Macy's has a Starbucks inside which is really nice so after your shopping you can get your ice coffee. 3. They have lots of great deals here and have what I'm looking for. The clothes sections for men such as Under Armour and Nike and Champion were very crunched up and small but still it was easy to find things. The men's section for me was fine and for the ladies, they have a huge selection on the second floor. They were also selling shorts and t shirts like it is June or July. It's the middle of October and it's not the time for shorts! That's were the good things stop here. Don't get me wrong It's a nice Macy's but there are some negatives: Cons: 1. The perfume and cologne section of this Macy's is a disaster! God damnit the employees would not leave us alone!! I understand it's your job to showcase perfume or cologne or whatever, but they bothered us non stop asking us to smell the same perfume we just took a sample of. The same lady kept asking us 5 times if we need anything or smell this! She freaking took another perfume and asked us to smell it and then advertising it to us!It's so annoying it really is. I would be fine if there was only one or two people doing it, but more than 7 employees kept asking us. All we want to do is to look around and a gang of employees waiting to gang up on you and annoy the hell out of you. I got really upset but kept my anger in, checked out, and left. 2. It gets really crowded especially on the weekends, where the one in White Plains is most of times quiet. So choose the time to come here wisely! The white plains Macy's don't have a bunch of employees asking you to try this or try that or buy this 24/7! I actually recommend going to the white plains Macy's or even Bay plaza in the Bronx! read more

This store has become so unprofessional, there management and associates are very rude and disrespectful.

The MAC booths or "stations" at Macy's in Yonkers, cross county mall, have the worst customer service this far. How dare you tell my mother to wait to ask questions and buy a few samples(when she was already waiting 20 mins) to help a younger woman who just got there for the exact same thing. The other woman did not wait. I was standing there as those two were just chit chatting away. How rude can this employee be? I had to tell her twice that my mother was waiting. Then she just came over and said "I'm sorry ma'am we don't have any more samples and I am actually busy right now". That really boils my blood. How dare you. Where's the empathy? This is why we get better customer service at Sephora. At least they don't treat you like trash. Such a disgrace. read more

This Macy's has been there forever (no new car smell). I was there recently to buy a piece of jewelry and had an OK experience. I stood at the counter for a while before anyone helped me. Finally when someone did come over, she was very helpful. I did in store pick-up but ended up just returning it right then and there, as the in-store price was cheaper than the online price (strange!?). read more

The only reason I'm giving this place 2 star is because of my interaction with one of the managers here, Madeline. I came here Christmas shopping and needed help with a sweater I wanted. I was greeted by this manager with a bad attitude, she proceeded to argue with me then walk away. She eventually gave in after me and my friend kept a good attitude and she helped us. Probably won't return there, just because of the service we received. read more

This review is mostly about the home department and bridal registry in-store shopping experience. I visited the store about 8pm on a weeknight along with my wife. We were on a mission to purchase a number of items from a bridal registry list, and we brought along a printed list from the Macy's website. We found three associates at a cash register in the lower level. They were chatting, discussing how someone had recently been fired. They made no effort to engage us, so we asked for assistance locating a particular comforter. One of the associates started leading us through the linens area in a wandering fashion, obviously with no idea where the product might be. The other associate briefly looked on the computer and then stopped and wandered off. After a minute or two of looking the associate that had taken us looking for the item gave up and wandered off. I don't know what happened to the third associate. By this time I had located the registry kiosk in the store and I printed another copy of the shopping list. The list showed that the comforter was actually not in stock (something the associate could have checked using the UPC code from the printout from the web). However, the list showed several other items in stock, and for the next fifteen minutes we searched through the lower level for items and found only one out of seven. At no time did we see another associate in the home area, just one lonely looking associate in the mattress department. We eventually gave up and left the store. The main floor seemed to have more associates wandering around, but most were chatting amongst themselves or on their cell phones. The overall vibe was that of a store about to close for the day, but it was only 8pm (store closes at 10pm). I will echo the comments of others about the store and products being in an overall shoddy condition, with misplaced items, dirty floors, items unfolded, etc. I don't really know what Macy's is supposed to be any longer...they certainly can't compete with WalMart or Kohls on price, but their service is atrocious. read more

This was the most horrific experience I had with furniture delivery. We moved into a new home and had five different stores come and deliver merchandise. Macy's was to deliver our bedroom set and our desk and chair and filing cabinet for the office. They were late even though we told them the building had certain specifications for timing when they had to be here. In addition they had so much cardboard and packing from in the hallway that a block neighbors from getting in and the super came up and issued us a fine. We told them they needed to move it, and the guys pretended or maybe actually didn't speak English, therefore they did not comprehend. When they put the furniture together they broke a part of it, they scratched it, and when I asked for them to come back with the new pieces yet again they were late and were scheduled to come at a time past the normal building hours. I specifically scheduled a time that was early, and they were late. I have called, as I have had issues getting the COI and bottom line the building said they will no longer allow us to receive deliveries from Macy's. As such, I had to take the furniture as is. I feel very wrong by Macy's in terms of the product I received, the delivery, and the way the delivery people and sales people handled this entire situation. read more

So..I love Macy's, but this location misses the mark. If you come through the underground parking lot entrance, where the eyebrow bar and and Starbucks are, be ready to walk through some of the most brutal death stares!!! ESPECIALLY if you're another female! When my husband walks in, he gets all smiles and hellos. I walk in I get the nastiest looks and no welcome. AVIOD the M.A.C. counter by all means!!! You're better off shopping online for MAC. Idk if its a thing that you have to have a chronic bitchy attitude to work at a MAC counter or store..but they have it down!! I wish they knew how to match foundation as well! I had to fend for myself. After getting no help from either of the 3 girls standing there doing NOTHING....you play with makeup ALL day....BE IN A BETTER MOOD!!! The employees at the sepohora section are MUCH nicer!!! read more

I was shopping here and needed the bathroom really badly. When I got there, the woman was finishing cleaning and was out the door except her left hand was under the dryer. I tried to wait but she held her hand there for a what felt like forever. I told her I need the bathroom and she gives me an angry look and says in a little bit. I was about to burst so I told her I really needed it now. She looks at me desperately trying to hold it in and gives me an angry look and continues to keep drying her left hand. When she was done, I saw her left hand was wearing one of those plastic disposable gloves. She could not just throw it out and put on a new one? I am confident Macy's bought her a whole box of gloves! read more

Let's call it like it is...it's Macy's not Bergdorf.......expect what you think you are going to get, and you won't be dissapointed. Was it the best department store I've been in--not by a mile, but for what it is, it was fine. read more

D_U_M_P! The managers of this store ought to be deeply ashamed. Escalators broken, clothes piled up on floors, staff that seems to have had ZERO training. Best part about it? Lots of people with shiny red manager name tags walking about DOING NADA while watching clients stand for 45 MINUTES trying to explain to a deeply disinterested sales associate how to ring up sales properly / apply coupons / charge the client a proper sales price. Why would Macy's be investing SO MUCH money revamping Herald Square when they create SALES PREVENTION situations with this hideous excuse for a retail operation? The store is a terrible, terrible advertisement for the brand, and they should clean this up and make it habitable before investing another penny in "the world's biggest department store" revamp in midtown. If Macy's won't fix the problem - they should just close this mess down and sell the land to Target. read more

I actually am liking more this store after getting all the discounts I can get. I wait for sales and use my Macy's card and I come out like a bandit!! So the other day I came out with a bag of clothes that would be worth $300 but only payed under $100 so just watch for the sales and whip out your coupons this is a savers dream if watching your budget!! Learning the layout of the store helps you go directly to what you want when there are too many people I like to go on a weekday or later at night! read more

Obnoxious and abhorrent behavior... Their workers here seem to not want to be working but only go to work because they have to... I love my job even on its worst days. I had ordered some shoes and a pair of pants online, unfortunately the pants weren't the same cut I had purchased previously and the shoes were a very tight fit again even though the brand fit for some reason these were small. So I had to return these items. I'm returning the shoes and ordering a bigger size because they didn't have my size in stock, and the worker actually cought an attitude when I asked why it was she had said the price may be different and perhaps be more ?! I questioned why it would be this way she actually got loud with me and said she never said it would be more money so we went back and forth because she didn't want to admit she had said what she said. In the end she kept inputting my information incorrectly just to prolong the process. It was such a sad situation because you could tell she was intentionally trying to be rude and unprofessional... read more

I haven't been in this Macy's in years but I have to say it was a pleasant experience. Everyone was so helpful from the salespeople in watches, jewelry and the men's dept. Very friendly and helpfull even before I asked for help! read more

Friendly associates , great variety , love love love to buy all my personal needs here . Perfumes, clothes, makeup, and is a great trip to relax and enjoy the day off! read more

I actually like this location. And for all the other's who are complaing about it being "ghetto" have you recently been to Kohls?? I found the sales people to be very accomodating and friendly towards me, always lending help when I need it. The clothes are of a good quality and for the prices you can't beat it. Location is great also and the store is clean. No complaints here. read more

Yea this Macy's is a no go.... i live in new rochelle and this location was closer and easier to get to than white plains.... i would have been better off traveling a little farther.... the shopping center is always mobbed with a cornucopia of people..... i usually tuck my tail and make it a fast trip when i go to the cross county.... Any how i needed a dress for an event i have going on this weekend and on Macys web site i saw the perfect dress... so of coarse its Easter weekend and there are SALESSSSS.... so i knew what i was getting myself into... or so i thought.... theses people are like animals ~ clothes everywhere, no one can tell me where the dress section is.... forget about checking out it took forever and no one wants to assist you, they are all in clusters gossiping and carrying on about whatever.... ugh awful experience.... I actually got a dress and got a good deal on it but the hassle than went along with it..... definitely not worth it!!!!!!!!!!!!!!!!!!!!!!!!!!!! and unfortunately even on a day when you would expect no one to be at Macys like say Tuesday around 10 am its not much better...... read more

Besides the fact that this is the worst Macys I have ever been to, it turns out that this place is also home to the worst Starbucks I have ever been to. Even if you can try to overlook the fact that the staff is borderline incompetent, it's quite impossible to overlook their horrendous attitudes. Just today I heard "I can't fix your drink my break is starting soon" (even though they massacred my frappucino). If you're looking to spend $6 on a poorly made drink and interact with staff who would rather be doing anything else than helping you, definitely give this place a try *blatant sarcasm* read more

I have shopped at this Macy's since its opening in Cross County. It has gone down hill since then. Some of the sales staff are great and others are lousy. The general quality of the merchandise has also been questionable. They used to have a much better quality -- but no more. This is certainly the worst Macy's I've been in. read more

I wish I could give this Macy's a -100 review. Every time I go in no one helps me and if you ask for help they either look at you like you're dumb or tell you they'll find someone to help but no one ever comes.The lady's at the Mac counter are the rudest must disgusting women I have ever met, the only nice person was the guy from the cashier he was really nice and sweet I wish I would've gotten his name read more

as for this macys, ok nothing great, had a coupon, and did need a few shirts. first thing i notice the workers love to talk gossip to each other,and some of the talk is rated x, wow ,i was standing a couple of feet from them, damn no shame, as for the store, i dont make it a habit too come to cc mall, to ghetto for me, but in the area. store is well stocked and displayed,but no help around,unless you go get it. the place looks new ,nice renovation,but as a whole , nice looking store is not enough. when clothes are all over the floor, and not picked by anyone ,that tells me,no one cares. when a sale is going on is really the only time to come. the saving grace is that i was able to find on my own 4 shirts that was deeply discounted. for the future i will stick with the white plains location, better customer service, and much more organized. read more

It is almost impossible to shop in the Yonkers, NY store ~ Clothes thrown everywhere ~ No one seems to care!!! I wonder what Ralph Lauren, Calvin Klein, Donna Karan and other top designers would think of the lousy way you display their garments??? It's also VERY difficult to find sales help other than at a cash register where there MIGHT be one person doing the job of three people! WHY do you spend money for 4-6 registers at checkout counters and only have 1 person working??? Why not spend less money on installing cash registers and more money to hire people at decent wages??? Maybe management is looking to close down this location??? read more

Took my son to get a suit and Ronnie in Men's was absolutely great. He did measurements, helped pick out a shirt and tie and confirmed proper fit. He made us feel like we were his most important customer. Great job! I know where the next suit will be purchased. read more

This review is based only on my experience with the Suit Department. The worker there named DAMIEN was extremely well versed in the art of customer service. He showed outstanding show of product knowledge. I came into the store to return an item and left with a sports coat. Because of this experience and this experience alone is the only reason why I will be coming back to Macy's. Thank you !!! read more

We were looking for a specific piece of luggage, and 3 people happily helped us and found the last remaining suitcase of that type! Then they let us be as we had to spend time making a decision. Once we had chosen the luggage we wanted, Janna checked us out, patiently waiting while I debated the Godiva purchase and making pleasant conversation. This store was such a drastic difference to my experiences at the Macy's in Manhattan--i will definitely be coming back to this one. read more

Passed by Macy's today.. Didn't really have much sales but the associates were horrible, they are rude couldn't really find annoying and the ones I found were just being lazy and didn't want to help read more

One of the best shooping i have tried. You can find everything and all size like S & XS . I advise it !

PLUS SIZE WOMEN BEWARE!!!!!!!!! A co worker of mine had purchased a plus size DKNY coat online.The zipper broke within a month.She went in to exhange and the employees snarled at her. After speaking with their corporate office, she was told to go back in to the Yonkers store to exchange. She told the employees that she was to to come back. Again they were rude and said that "they aint ever seen this jacket this big".. Wow!!! Even with a copy of the statement. my co worker was on the verge of tears. I called for her this time hoping to save her another emotional roller coaster.. Still waiting for Madeline (the department manager) to call me back.. That was over a month ago... Tsk Tsk!! read more

This was my worst shopping experience ever, and I will not give Macy's my business for many years because of it. The lines were unacceptable, & after waiting in line for 20 minutes the cashier had no idea how to complete my return purchase and I had to wait 10 more minutes for a manager to come do it. There was merchandise was all over the floor and the floor sales staff were entirely incompetent. For example, a jacket on a rack was marked 60% off, but the price tag did not reflect a discount, so I asked a saleswoman who was doing nothing on the floor if it was marked down already or if it would be taken at the register, and she snidely responded that I'd have to go stand in line (another 20 minute line) and have it scanned. She should have replied, "Let me go check for you." Needless to say, I decided to buy the $350.00 jacket elsewhere & immediately left the store. This Macy's needs a total revamp, needs new management, and everyone needs training in customer service. read more