10/10!! I will be getting every birthday cake from here!! Staff was wonderful even helped me pick a cake flavor!! Cake and frosting were also amazing!! Great job thank you so much will be back soon!! read more

Mad Batter Bakery and Confections - My cake - Donuts Near Me - Saint Charles, Illinois

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Ordered a birthday cake to feed 10 people and specified this multiple times but received a tiny 6 inch round. Now I'm scrambling to find another cake for my little girl's party the day of. This was after filling out an order form and 3 separate phone conversations-- one of which was bc I was double charged. On top of that, the cake itself looks very amateur-ish and not professionally made. Had I the time, I for sure could've done better myself. Oh, and as a bonus the girl I spoke to the first time on the phone was super rude then basically hung up on me. Just go get your cake at Jewel's-- it basically looks the same. read more

Mad Batter Bakery in St. Charles is such a gem. I seriously wish it was closer to me or that they had more locations. I love the creativity behind each pastry. They are always coming up with fun and unique flavors, and the stuff they post early in the morning is honestly half the reason I check Facebook. The staff were very friendly and gave recommendations on what the most popular flavors were. I always appreciate that in a place. The pastries are on the sweeter side for sure, so having a whole one can be a lot, but that is just me. Still totally worth it. The decor inside is so cute too. Definitely gives you Alice in Wonderland vibes with all the little trinkets and tea time touches. Super charming spot. If you are into sweets and fun vibes, it is a must-try. read more

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I ordered a lemon cake with strawberry preserves and vanilla creme for my daughter's bridal shower as well as some cookies that looked like a diamond rings! They both came out beautiful and were delicious!!! They have always done a great job and are very nice to work with. I would definitely recommend them! read more

Mad Batter Bakery and Confections - Diamond ring cookies! - Donuts Near Me - Saint Charles, Illinois

I am so impressed with the cakes, cupcakes that I just received from Mad batter bakery. These were adorable, and my guests were very impressed. Will absolutely order from again. read more

Mad Batter Bakery and Confections - Cakes and cupcakes - Donuts Near Me - Saint Charles, Illinois

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I come here for the vanilla buttercream donut of my dreams, and can't resist the best chocolate croissants and cinnamon glazed (all big enough for two). The simple blueberry cake donuts are a seasonal favorite. Oh.my.gosh. read more

Mad Batter Bakery and Confections - Strawberry shortcake, and so much more! - Donuts Near Me - Saint Charles, Illinois

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This place is a hit or miss. They did a good job with my daughter's 3rd birthday cake so I decided to use them again for her 5th birthday cake and that was a big mistake! The cake didn't look like it came from a well established bakery, I could've saved money and got the cake from a random grocery store. The first problem with the cake was that it wasn't the color I asked for, the cake was white I wanted pink. Next, the cake was taller than the storage box so it rubbed against the lid of the box messing up the cake. And lastly, the cake started to melt 20 minutes after picking it up from the bakery and all the decorations started falling off. What's really disappointing is that I reached out to the bakery and asked them can we come to some solution and nobody has contacted me. I wasted $84 and I'll never come back to this place again. Also the number 5 wasn't even in the center of the cake whoever made my cake didn't care about quality at all. read more

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I want to thank Mad Batter Bakery for the amazing cake they made and decorated for my daughter's achievement. She earned a PhD in animal science working with dairy cows in Ireland. I just gave them a description and they created a masterpiece. The white cake with strawberry filling was delicious! Thank you so much and we'll be back! read more

Mad Batter Bakery and Confections - Donuts Near Me - Saint Charles, Illinois

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They were super awesome and accommodating!! What a cute local bakery. I will definitely be back. read more

Mad Batter Bakery and Confections - Donuts!! - Donuts Near Me - Saint Charles, Illinois

The cake was delicious and looked exactly like i wanted! Super friendly and experienced workers. My family loved the cake!

We love this bakery. Their donuts are amazing, creative, and unique. Their cake is amazing too. We ordered a wedding celebration cake. It was beautiful. I'm so happy we ordered here. We ordered a chocolate cake with white frosting and strawberry frosting inside. The cake is light and the frosting too. It all went so well together. The strawberry flavored frosting was also great. People ordering here need to know this story. We ordered a cake here for my Dad and now step mom who just recently eloped. We wanted to do something to celebrate when they got back so we got cake from here. I walked in and picked it up. I looked at it and at first glance the writing looked good. Then when I got home, well, I realized they misspelled our name. Common mistake, our name is unusually long. I called them and told them our situation and they were apologetic, and owned the issue to the point that they actually drove out with their frosting and utensils and rewrote the cake. . The bakers here have big hearts and we can't thank them enough. read more

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I ordered cookies for my son's Winter ONEderland themed first Birthday and they were amazing! Not only were they stunning but they tasted delicious! Almost everybody came up to me or told me after the fact how great they were!! read more

Mad Batter Bakery and Confections - Cookies - Donuts Near Me - Saint Charles, Illinois

I was so very pleased with how the cake looked. My dad loved the buttercream frosting read more

Mad Batter Bakery and Confections - Custom cake - Donuts Near Me - Saint Charles, Illinois

We had a phenomenal experience using Mad Batter for our wedding. Our cake turned out PERFECT. It was beautifully decorated and tasted amazing. The experience leading up to our big day was mad so easy by their team. They answered many questions for us, allowed us to pick up after hours, and one of the best parts is they make a miniature version of your cake to have for your anniversary later. So incredible I cannot recommend them enough. read more

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Beautiful birthday cake was made to order with all my wife's favorite colors and flavors. She couldn't be happier, thank you! read more

Mad Batter Bakery and Confections - Donuts Near Me - Saint Charles, Illinois

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We usually go to Mad Batter for their donuts but this time we ordered a smash cake for my daughter's first birthday and it was perfect. Super cute, tasted great, and they were awesome about accommodating her dairy allergy. We also grabbed some custom sugar cookies that were beautifully decorated and delicious. Definitely would recommend this bakery for anyone looking for a custom cake or desserts! read more

Donut part of donut was good but I had to scrape away 90% of the frosting on my long john. Frosting was extremely sweet. Sweetest frosting I've ever had on a donut. They were out of a lot of donuts so I'm thinking they don't make many donuts everyday. Girl working the counter was not very friendly. read more

We have order 4 birthday cakes over the years from here and each time they come out how we expect and taste excellent! We wouldn't go anywhere else. read more

They are able to replicate anything we have sent so far. Great service and they do an amazing job. read more

Mad Batter Bakery and Confections - Mad Batter does a fantastic job!! The decorations on this cake were amazing and the banana cake was so good!! This is a go to spot!! - Donuts Near Me - Saint Charles, Illinois

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This is a wonderful bakery. Called in a cake order from phoenix for my parents 55th wedding anniversary. They picked it up, was beautifully decorated !!! My parents said it is delicious and they will be going back to order donuts and cakes. thank you for making their anniversary cake special. I would recommend everyone to Order from here. I will be telling all my local friends and family to go to the Mad batter. Thank you so much. A++ on service and a "delicious cake". read more

They did a fantastic job with my daughter's birthday cake. The staff knew exactly what she was looking for. Ready on time and easy pickup from their busy shop. A fun place to check out in downtown St. Charles! read more

Mad Batter Bakery and Confections - Custom birthday cake - Donuts Near Me - Saint Charles, Illinois

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So crazy, I placed a pretty big order, I got a call back. Girl said she'd call the next day... nothing. Weeks later I spoke with an owner/husband. Super nice, I was excited to work with him. Then NOTHING, he said the girl would call me back the next day and it's been a week. I even went so far as to leave a message saying, do you not want my business? As a business owner this is so strange. Maybe they're going out of business? Either way, the worst customer service I've ever experienced. Found another bakery, and boy are they professional. I guess, after all, their lack of professionalism was a win-win for me in the end. Better customer service and a more delicious product! read more

Ordered a gender reveal cake and it turned out BEAUTIFUL! Exactly the picture I sent them via email. Reasonably priced, easy to order, and it tasted SO GOOD. Thank you Mad Batter! read more

Mad Batter Bakery and Confections - Gender Reveal Cake - Donuts Near Me - Saint Charles, Illinois

Great place to get donuts . I love yeast donuts so we bought a Strawberry and Blueberry donut. Fresh , light and tasty. I like when one can tell the oil is not old!They do sell out quickly on weekends so you never know what they will have. I missed out on last maple frosted. Just a reason to return. Parking behind store because shop faces 64 which is a busy street. They are a full service Bakery so if donuts are not your thing they have other gorgeous looking calories! read more

Mad Batter Bakery and Confections - Strawberry and Blueberry Donuts! - Donuts Near Me - Saint Charles, Illinois

Ordered a cake and sugar cookies for my sons birthday. I was amazed at how beautiful both were! They were very good, and ordering was fast and easy. I just emailed them a picture of what I wanted, went back and forth on size, flavors, etc. and they followed up with a phone call to take the payment. This will definitely be our go-to for cakes and treats! read more

Mad Batter Bakery and Confections - 8" double layer cake, more than enough for 18 people. We had leftovers - Donuts Near Me - Saint Charles, Illinois

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Stopped in one morning after a walk in town. We had heard their donuts rivaled the (much missed) Blue Goose Bakery's. Everything we tried was tasty, and I was happy that the sour cream donuts were just as good as I'd hoped! It's decorated cute inside with a quirky style. They staff was matter of fact, and I could tell they had much to do. Everything looked well made and delicious, including their cakes. They do custom orders, too. We'll surely be back to try some more. read more

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Great service and incredible donuts. I love local bakeries. To stay in business they have to be amazing. read more

Mad Batter Bakery and Confections - Bubblegum donuts for the kids. - Donuts Near Me - Saint Charles, Illinois

Customer service was not respectful. I was looking what to get and the girl serving the items out rolled her eyes and walked away many times. I was ready waiting for her she'd come look at me and leave again. We went for the donuts but at 730am they were all gone so we were deciding what else to get since we drove a hour to even check this place out. If your in customer service you should greet every customer kindly regardless of how tired you are. Super disappointed, not because the donuts were sold out, but because of how we were treated. read more

Cake order review: Easy, great communication, and we enjoyed our cake for my son's baptism. I also chose this place for their pricing. read more

We ordered doughnuts for my daughter's baby shower. I'm not a doughnut person, but all I can say is WOW! They were decorated beautifully, and it was the best doughnut I have had in my life. So many compliments! read more

Mad Batter Bakery and Confections - Bumblebee doughnuts - Donuts Near Me - Saint Charles, Illinois

We used to order cakes from Sugar Path and Blue Goose. Now since both of those closed and we thought the person from Blue Goose now worked here, so we would give it a try. My husband called yesterday morning to try and order me a birthday cake. He asked if they could do a chocolate/ vanilla swirl or one layer chocolate and the other later vanilla or funfetti. We have never ordered a cake at this location so he wasn't sure. The woman he was speaking with was being so rude he finally just hung up because he didn't want to give money to a store that spoke to customers like that. We want too support local and small business owners, but now a days customer service is everything. We would go back to a place with a mediocre product but excellent service versus a place with excellent food but horrible customer service. To the Cakery we go! read more

Wonderful!! Everything from taking my order, to helping me with the designs the Mad Batter is awesome! Usually these cakes are pretty but meh on flavor but not these. Both were absolutely delicious. Everyone at the party wanted to know where the cakes were from! So thrilled with how these turned out will definitely be ordering from here again! read more

Mad Batter Bakery and Confections - Cake - Donuts Near Me - Saint Charles, Illinois

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Really good fancy donuts, although you will pay for fancy ones. Regular donuts taste just as good as fancy. Ted Velvet and birthday cake Cupcakes were disappointing . read more

Donuts were delicious: soft and the right amount of sweetness. Will be back to try their cakes and more donuts :) read more

Mad Batter Bakery and Confections - Donuts: apple cider, strawberry, glazed, pumpkin spice - Donuts Near Me - Saint Charles, Illinois

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We were referred here for our wedding cake. My husband and I had a great experience at the tasting and decided to move forward with the bakery. Unfortunately the day of my wedding I was disappointed with the cake. There was a miscommunication (which the owner admitted to) and we were delivered an undecorated wedding cake; the cake itself did taste good. My husband and I spoke to someone at the tasting, on the phone when placing the order, and I supplied pictures via email with an employee confirming that they could decorate the cake with my request (I requested a nearly bare frosted wedding cake decorated with berriess and gold paint flakes). The owner did admit to the mistake and also apologized for no one reaching out to confirm the order the week of the wedding. He offered a partial refund which I thought was appropriate. I paid $144 for a two tier cake (that was suppose to be decorated) plus $50 for the delivery fee. Today I recieved a refund for $50. I'm so disappointed that I basically recieved a refund for the delivery fee and paid $144 (before tax) for a let down of a cake. I just cannot get over the fact that the owner admitted to the mistake and it was a let down on my wedding day and gave such a small compensation. Update: The owner responded to another site's review in a condescending manner, which was incredibly distasteful and disheartening. He claimed that I said that the cake was tasty and gorgeous. I never once said the cake was gorgeous in any of my communication to him. It was incredibly disappointing to walk out to a plain cake on my wedding day. He also claims the cake looks just like the three pictures I provided and that he gave me a refund that was appropriate for only supposedly forgetting the berries (it's truly upsetting to have someone gaslight you when they had previously admitted the error of their ways). Due the recent interaction with the owner I've included pictures of my interactions prior to the wedding that include what I wanted the cake to actually look like as well as the original email where the owner does admit to the mistake (which he is now using the words "supposedly" forgotten as if I never asked for decorations on my cake). If you are a bride I might think twice about using the bakery that may or may not decorate your cake the way you want on your big day and then working with a rude owner who will backtrack on any error they make and try to blame the customer read more

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Really solid bakery in St Charles. They close reaaaaaaaaaaaaaaaaaaally early though so good luck catching them. But if you do it is well worth it so check them out. This place is right near Ghoulish Mortals. Pretty decent apple cider donuts. Almost tie the Amish, but not quite. Also bomb brownies that are dense and flavorful They do custom cakes here! I'll get one for sure read more

The good: Quality donuts, small business, good prices. You can tell a lot of hard work goes into making theses. Here's the reason behind the 3 stars. Lack of communication on donut stock. I went at approximately 9:00 on a Sunday AM. Long line inside and few donuts in the case. I get it new business, they are still trying to figure things out. But just feel bad for those who drive, wait in line and get to the counter to find out what you see is what you get and it's barely 2 dozen left. Again great product, and honestly I'm not rating them poorly on the lack of donuts, just on the lack of communication regarding the supply. Had I know probably would of went to Grahams or Fresh Donuts. read more

The best bakery ever! I'm from Utah, my daughter lives in Greenville. I ALWAYS make sure we load up with delicious pastries during my visits. read more

RUN from Mad Batter--they're just going to disappoint you. One star for the least fortunate part of my experience--this bakery makes an outstanding product. It's a true shame. After contacting this bakery via email on 1/31, we made a take-home wedding cake tasting appointment over the phone 3 weeks in advance, and then corresponded a bit back and forth via email over Valentine's Day weekend to set our tasting flavors. At some point during that time frame, Mad Batter changed their weekend hours. My appointment was at 1pm Saturday 2/25--they now close at noon on Saturdays. No one told me, they just expected me to magically know despite having been in contact with me all along. I don't live in Saint Charles and had never been to their establishment. The owner called me at 11:45am that day to tell me I needed to come get my owner because they're closing soon. I live 40 minutes away. He didn't care--he seemed annoyed with me and had the audacity to ask me to pick up my food off the ground in the parking lot behind their establishment, so that he didn't have to take responsibility for his mistake and have someone stick around for an extra half hour. I said I wasn't comfortable with that, citing food safety and animals, and he scoffed, "ugh well, there aren't any animals out there, but I guess we'll wait for you," and never once apologized for the situation. That should've stopped us right there, but a sweet high-school aged girl stuck around and we picked up the tasting box. She was lovely. And the cake was incredible--that's what makes this all the more painful. We emailed the bakery after agreeing to overlook the shaky start because the cake was too good to pass up, and set up a phone call to discuss pricing. On 2/27, we spoke with their consistently rude decorator. She's always curt, but this time she was downright disrespectful. She had no answers to my questions, just kept putting the phone to her shoulder and asking someone else in the bakery, all the while making snide comments about me clear as day to her coworker. I pushed through, set my order price with flavors to be determined, and then hit the next brick wall--they'd have to call me back after asking the owner, who is also the delivery driver, if they would deliver to my venue. Mind you, the bakery knew all long where my venue was. I was asked over the phone at first contact and via email the day prior setting up this phone conversation. No employee notified me of a "strict policy to deliver within 30 min" at any point. I get the call back--he won't deliver. So I asked to speak with him directly, citing the above. He calls me back and tells me he really doesn't want to drive that far, it's "just such a pain," then agrees do it! Presumably because our order would be over $600. I was gracious and grateful; if I'd know there was a "policy" upfront, we never would've gone down this road. And if he hadn't called back and offered to deliver, they would've completely wasted a month of our time, and who knows if we'd get a baker half as good who still had our date available. So, cake tier sizes were set, and we were asked to send an email with pictures of cakes we liked along with our desired flavors--all pending a 4/15 meeting we had set with our venue coordinator. So, uneasily, we still decided to move forward and prepared to finalize our details. Until today. After a month of silence thinking we'd found our baker, I got an email from him that, "after discussions with staff and the delivery driver"--HE is the delivery driver, he told me that himself--they wouldn't be able to take our order after all. Honestly, I shouldn't be surprised and we've clearly dodge a huge bullet here. This bakery is just a giant red flag, and the owner doesn't care one bit about building or maintaining a customer base. UPDATE: Just like another review below, this guy just joined a Facebook bridal group I shared my review in, and tried to lie about our entire interaction, even making up a phone call last week that didn't happen. No reply to my email about this situation either, just publicly trying to gaslight me and save face. I'm speechless. I did love your bakery, Kevin, I just don't love the way you treat people... or food-handlers who think it's ok to ask their customers to eat product left on the ground in a parking lot. read more

We went here during Scarecrow Fest in St. Charles. Customer service was poor. One lady taking care of the front. I was very patient and trying to be understanding, but she had an attitude with many of the customers waiting. Coffee was cold!Cupcakes were mediocre. Mini cupcakes hard and we tossed those as we couldn't eat. Get help for the front. I understand others are in back decorating cakes. But if more help is needed up front and the person there can not handle it than find someone new or add an extra person. Simple. read more