Yeah, no. Thought this place would be convenient due to the…read morefact I had moved back to the Middlebury area. Didn't like the look & feel of the interior, gave out a whole juvenile detention center vibe to it, lay out was so odd. Cold and outdated and just did not feel welcoming AT ALL. Vet we saw was ok but the vet tech acted like she was new and didn't give me confidence how she handled our small dog. As she was frightened of her? And canned cheese for treat...really? Walked in for a nail trim (2nd time in), and tech wanted to just take my dog out back to do it; mind you my dog is super nervous if I'm not with her. I asked if i can come so to calm her. They wouldn't allow (that's fine, not all places are to allow that), but what I'd found off putting was that my dog wasn't going anywhere with a stranger and that was enough for her to suggest a sedative....to cut her nails! Wow, ok, I had never heard of something so extreme just to cut a dog's nails. I passed on that. Her reason: "don't want to traumatized." So she couldn't suggest a less drastic alternative than sedation? Uh, yeah, every dog that walks into a vet is already scared, one can't get passed that. It's why some let their pet owners in with them, or (as I had suggested): can you just do it while she's on my lap? Even groomers do this mind you. Yeah I don't feel a dog needs to be sedated for this. Now I take her to the Bristol vet place. Warmer office vibe and feel and more detailed information for my dog's needs, etc.

Charlie is no stranger to MAH and our experience with MAH is consistently positive. Everyone is…read morevery welcoming and all smiles, the staff go out of their way to make sure your pet is taken care of and the doctors take time to listen to your concert and do not rush you out. Recently, my dog Charlie had a dental cleaning and had 8 teeth pulled and I can't express enough how well they took care of him, from pre-procedure to discharge. I had the pleasure of working with Dr. Doran and it was honestly the best experience I've had in regards to my pet's care. Thank you so much, MAH for the wonderful experience! Highly recommend them for your pet's oral and wellness care!

Roy is compassionate and helpful. He has always taken excellent care of my dogs. I have been…read moreusing his services since 1990. He just performed surgery on my 12+year old dog and explained everything to me!

I've taken all of my dogs to Roy. He has the greatest staff. Very compassionate and caring.read more

unparalleled. Dr Haddon is extremely competent, compassionate,…read moreand accessible. So grateful he's in VT.

The bestI feel like we are family, I'd trust them with anything. Dr. Haddon and his team are the…read morenicest and most caring vet practice.

I am so lucky to have found this practice. All the staff, from the front desk, to the techs, and…read morethe dock, truly care about their patients and human caregivers. I was a bit skeptical about off hours access, but when I did need to use after hours assistance, they were there for me. These doctors listen.

Discriminated against for being queer and new to the area. I'm a nurse new to the area was turned…read moreaway and told to find a new Vet, told they won't see my cat. Stay safe and stay away from this place!!! I Just moved to the area, saw a female Vet during the summer who was rude and condescending towards me about my cat, clearly discriminating against me for being queer, and for bringing him to in, he's 12, has feline HIV, so when something goes on I don't hesitate to have him seen. I wrote a review about it at the time and didn't think much of it. As someone who works in healthcare, as a nurse taking care of humans, generally speaking we aren't allowed to be rude to people when they seek medical care. Afterwards, I didn't establish care anywhere else for him and woke up today with green discharge coming from his eye, made an appointment because I don't know where else to go. I got a very strange return call from a Vet tech who told me in a very cryptic and round about way, that the Doctors don't want me to come to the clinic and for me to find a new a Vet. So I guess now we aren't allowed to stand up for ourselves and call people out for poor behavior and discrimination? Shouldn't have even thought about coming back to this place to begin with but you all can do better. If you are new to the area, and queer, they will discriminate against you and refuse your business. run! Run! Run! Also I was charged A LOT of money for the initial visit to begin with. Run!

Adorable vet clinic in the heart of Vermont. I am an out-of-towner and brought my dog in with a…read morelimp. The doctor took his time with my pup (and let my other dog come in and hang around) and determined he has a torn ACL (crap). The doctor was also surprisingly great with my other dog, who is afraid of humans, trains, marching bands, seltzer cans, and many other things that don't pose any real threat to him. He actually got him to take a treat from his hand, which is very rare for someone he's just met. They also have a hilarious collection of their own dogs who hang out behind the desk (don't worry, if you have a dog that doesn't play nicely, there's a high desk and they can't get through). I think I saw a doberman, catahoula leaopard dog, some kind of beagle mix, and a poodly thing. Looks like a daycare but nope, it's just their dogs. The only note I'd make here is that you should not try to go to this vet if driving/weather conditions are bad, as the route there involves quite a few dirt roads (though is very easy to get to using GPS, just some of the roads are not paved).

I love this vet, although difficult to find, a bit remote, the vibe in this office is all animal…read morecentered. AS it should be by my mind. Vet Paul greeted my dogs on their terms; Paul sat on the floor when he examined them, my dogs were encouraged to sit or lie down on a mat for this. Paul is obviously an animal lover. I like that Paul seeks to find alternative treatment before going right to expensive medications for example. He seems to look at the whole of the situation, nutrition, environment, emotions, and tries to treat any single issue in that context. His wife Jesse is the office manager and she is kind and competent. I also liked that my bill was quite reasonable.

incredibly rude receptionist - would now allow us to setup an appointment. I would not advise.read more

Fortunately, our family can pay for quality veterinary care; apparently, though, IT ISN'T ACTUALLY…read morePOSSIBLE to pay for quality veterinary care if by quality one includes continuity of care and transparent discussions of testing and treatment outcomes.

We came to this vet a few times but the main one was when our dog needed a tooth extraction. We…read morecame in for the routine exam and were provided a quote for the cleaning and extraction. They answered all our questions and were so kind during every interaction. They updated us during the teeth cleaning on how she was doing, the final cost and next steps. They took such good care of our pup. Would recommend.

So I want to say that we had nothing but good things to say about Ark a few years ago however the…read morelast couple of times we have gone have not been so great, Due to the fact we live off of a fixed income Knowing how much it's going to cost before we go in is an absolute must so I've asked each time and I said I need to know how much it will be to have their shots that are necessary and any test that you have to do the Lyme disease or any other tests that are necessary I was given a quote I went in it was almost $300 more We paid it even though that meant not being able to buy groceries or all of the light bill.. well today we had to bring our 2 dogs in for their shots and again when I called and I made the appointment I said I need to bring my two dogs in for their shots and whatever test you have to do that is necessary but I also need my dog Bear ears looked at and I need their nails trimmed can you tell me how much that would be because I can't work an extra day or two to make up for any money that is more than what you tell me it is as we live on a fixed income We were told it would be between $350 and $400 so we went in with $400 and she tells us it's $739 so this time it was $339 more then what we were told over the phone, The vet that we had today is rude , and made us feel like we were horrible pet owners, she doesn't listen she insisted we had not been there before that it was Bears second time when that's not true as we've been using them for years I explained to her well maybe it's because my son and daughter-in-law live downstairs and they have the same address and he's listed as an emergency contact but when they bring their dogs in you seem to mix their records up with ours and then ours up with theirs You don't know how to keep them separate but we have brought him in before this is not our first time and she git very indignant and crass , and honestly I at that point had decided I was no longer using them I would simply find a new veterinarian for my fur babies, however when they told us how much today's appointment was I truly got upset as I could not, can not believe that yet again there was such a difference in the price they they gave us over the phone it would be verses what they actually charged, when I said something because nothing but panic was hitting me because of not knowing how are we going to be able to pay rent now because this isn't close to what we were told over the phone that it would be verses what they are actually charging us she did drop it to 610 Well that's still not the 350 to 400 we were told when we made the appointment and after we paid she didn't even give us a receipt it's a itemized bill I highly suggest that you look into a different Veterinary clinic before going to Ark. We will never go there again

i am so happy that I went to Qi rather than listening to the advice of a more traditional internal…read moreexpert. More than a year ago the internist at Peak Vet in Williston put my dog on a high steroid dose and essentially told me that she would never get off them given her endoscopy results. I had a hard time believing steroids were the only option and there wasn't something else that could be done. It was a difficult to get attention from my doctor or have any of her energy put toward the problem once the diagnosis was made. Her mind seemed to be made up and the book was closed. Please understand, Peak is considered an amazing place and has a great reputation, but this practitioner, at the very least, didn't seem to want to try to scratch the surface of the problem or explore other solutions once the diagnosis was made. Probably because she firmly believed it was a waste of energy and there weren't other ways to fix things. Many doctors are like this. But I have seen enough in my life to realize that western medicine's approach isn't always the only way. There is still so much to be learned about health. Healthcare practitioners are making strides but they don't have all the answers. No one does. Very frustrated, disheartened and tired, I started to explore other routes. I saw lots of other vets and behaviorists, etc. I sifted through the info and then I explored options. Thank god I went to Qi. Coleen and Nate at Qi were willing to try different approaches. Granted, initially the approaches they tried with diet didn't work, and we had to try various things because my doggie doesn't even fit in a mold with Eastern medicine ( ; ) ), but at least Qi tried and listened to me. And eventually, we've crafted something that is working. A year later my pup is on 1/24th of the previous steroid dose (even less if you consider she's only getting steroids once every two days now) and almost at the point of being off entirely. She's on a brand new homemade diet and Chinese herbs that soothe her belly and her mind. I'm not saying she's now perfectly healthy. She has a chronic condition and will never be able to eat the varied diet she used to. But with the herbs/meds and with a realization how much diet and stress affect her, her condition is now manageable and she's happy. Bravo to Qi and its staff for being willing to try different approaches and take the time to question the norms. My pooch has made Qi question things they normally do, as she doesn't always fit the mold, but with trial and error, caring and developing a relationship with us, she's 90% better than she was 9 months ago today. Thanks to Coleen, Nate, Jeff, Dez (no longer there) and the rest of the staff for having a heart and being problem solvers, investigative and open to questions and different solutions. If only more doctors could follow this formula!

"Dr." Julia was stuck up and rude. She treated me horribly. Also, she made no sense, rambled and…read morewas all over the place with her thoughts. It was SO awkward. She couldn't keep straight anything I had told her. Then suggested a food that my cat was allergic to. I couldn't possibly trust this so called doctor!