I received professional services today by Rayssa and Cricia and they were amazing. They cleaned…read moreeverything including the windows and by the time they left, it looked like a hotel. I'm going to call them more often and also enlist their help for my son's house. They are very courteous and polite, as well as, very hard-working. I have used this Company for many years in Boca Landings for my house and they have never let me down.

Used to be ok but now not worth it. Communication was terrible. My instructions via text seemed to…read morebe confusing for everyone and not followed. Then I'm told the cleaners were told a bunch of stuff that doesn't make any sense when they were in my house and that's why things weren't handled properly. Team was an hour and 35 minutes late without saying anything and showed up after I asked to reschedule. The cleaners complained about not having time to dry sheets. No one gives you a total or bill for the day and then they send an aggrevated text asking why you didn't pay yet. Used to be an ok bare Minimum cleaning service but the work has slipped more and more with every visit and my instructions rarely get followed correctly.

This company completely disrupted my day due to poor management…read more I had been away from my studio apartment for months, so I specifically scheduled and paid for a deep cleaning before returning home. I even booked an Airbnb so I could relax while the cleaning was being completed and planned my entire day around the agreed arrival time. At the time of the appointment, the owner called to say they were running an hour and a half late with no apology or accountability. Because the new arrival time conflicted with an appointment I couldn't miss, I had to arrange for my apartment complex to let the cleaners in. They required the cleaners' ID, and it took about 20 minutes for the owner to send it. I was then informed that the cleaners were lost, despite the owner previously telling me he knew where my apartment complex was. I ended up sending both the Apple Maps and Google Maps addresses, along with my apartment complex's phone number, to help. I also made it very clear that I would be unavailable during my appointment, yet I came back to multiple missed calls and texts threatening to send the cleaners home if I didn't answer. I want to emphasize that none of this was the cleaners' fault. This was a management problem. It appears appointments were overbooked without realistic scheduling. The apartment was not deep cleaned, and saying it was even fully cleaned would be a generous statement. Several areas were missed, and my refrigerator wasn't cleaned at all... it looked exactly the same as when I left it. To top it off, the price changed. I was told $180 over the phone before service, and charged $190. After tipping 30%, I paid a total of $257 for the cleaning of a studio apartment, and I regret tipping before inspecting the work. If the owner scheduled appointments realistically instead of overbooking, I believe the cleaners would have had enough time to do a quality job. Unfortunately, the poor management overshadowed the entire experience. I can forgive mistakes, but I expect honesty, realistic scheduling, and accountability when things go wrong. Unfortunately, I didn't experience any of those here.

I have been using this cleaning company for years and have generally appreciated the flexibility…read morethey offered. However, my most recent experience was enough for me to stop using their services. I have consistently received the same type of cleaning service over the years, yet this time the owner attempted to charge me an additional $75 for what I have always been provided in the past. When I questioned the charge, he claimed that deep cleaning had never been included before, despite my previous experiences and records showing otherwise. This is not the first issue I've had with management. There was also a previous occasion when the owner told me he would send cleaners and then failed to do so. The service has been very inconsistent, and communication is often unreliable. What was most disappointing was the way I was treated when I raised concerns. Instead of addressing the issue professionally, the owner became hostile, used abusive language, and told me to "go f*** myself." After years of being a loyal customer, I expected honesty, consistency, and respect. While some of the cleaning staff have done excellent work, the owner's behavior and lack of regard for customer relationships have completely changed my opinion of this company. I can no longer recommend their services.

I am amazed with the work the ladies did yesterday at my house. My husband and I are expecting a…read morebaby girl in the next couple of days and we wanted to have a good cleaning before her arrival. I booked the service last Friday and luckily they had an opening for Monday. They arrived on time right at 1:30 and started the 3hr cleaning. They spent good amount of time upstairs, cleaning bathrooms and our rooms. Everything was spotless and well organized specially the bathrooms that needed some love . They did a pretty great job in the kitchen and common areas. This is the first time I hire a professional cleaning service and I told my husband, once the baby is here we need them monthly. My husband was very happy with the outcome and very impressed. Thanks again and I will definitely hire you guys without a doubt.

Ari and Raquel were very nice and cleaned well. I would recommend scheduling extra time than you…read moreinitially plan for, because they are very detail oriented.

We give the highest recommendation to this company and Carol for their cleaning services. They are…read morereliable, diligent, and pay attention to details. They go above and beyond. They communicated with me every step of the way when needed. I now use them regularly so I have a clean and organized home!

I've been using Carol and her team for a year. They always arrive on time. Very efficient and my…read morehome shines. I highly recommend using them whether for a deep cleaning or on a regular basis

AMAZING! NO REGRET! I've now used Excel Cleaning Services twice and was extremely happy on both…read moreaccounts. * They communicate quickly and effectively. The owner responded to my phone request with a date and time to accommodate my schedule. * They show up on time. * A crew of three people showed up both times, who were efficient, polite and jump right to it. When I hire a cleaning service, I expect them to clean my house as if it were their own. Excel Cleaning Services did exactly that and more. I plan on using them as my only cleaning service!

I wanted to give the give of a clean house to my overworked, single-mom girlfriend. After several…read morecalls to various outfits, I settled on Marisol as a result of her professional demeanor in communicating with me, her willingness to accept a job over the phone for a house that's not technically mine (I live in another state), and her patience as we figured out the best way to coordinate the house cleaning so that it was a surprise. When my GF came home, she said the house was spotless -- especially the bathrooms. Everyone needs a little help now and then, and Marisol came through. I'll continue to use her and her company. Professional. Reliable. Good communicators. Hard workers. That's what 5 stars is all about.

Punctual, friendly and thorough! This is the first cleaning service I've used, and she explained…read moreher process and did a very good job. I'm glad I found them, and I look forward to having them take care of my house going forward!

Absolutely the worst home cleaning I have paid for in over 40 years. A single person showed up,…read morestayed 2 hours, charged $159 + tax, did not use normal cleaning materials. How do you clean wood tables without using Pledge, or Glass with anything more than dish soap???? Cancel all my other appointments and write off the wasted money. FLEE to another service

EXCELLENT CLEANING SERVICE HIGHLY RECOMMENDED…read more When my former cleaning service was using harsh smelling cleaning products, I decided to look for a new service. When I chanced upon Madame Eco Cleaning Service, the name instantly caught my attention. The ladies are quick, efficient and extremely meticulous in their cleaning. Now, 6 months later, I continue to have a monthly service that has been seamlessly integrated into my life. THANK YOU PAULA! YOU HELP SO MUCH!

Everything went great! Glad to use this service again…read more Prompt and courteous does everything promised !!

I have worked with these great people for years and they are wonderful. Very thorough, when they…read moreleave the place is just shining and the windows are clear. And when I ask them to pay special attention to something like the patios, they are always very accommodating. Great attitude!

First time trying Luxury Maids WPB. Never again. Just asked for Mopping Floors and doing Bathrooms,…read moresimple. Tub floors never done [2] and Master Bath sinks were done with an abrasive pad of some sort, can't remove the Scratch marks [etched]. I contacted the company and spoke to Sylvia the same day [Tuesday 7/23] Cleaning was done. Found out she is one of the owners ?. Sent Pictures, followed with Description of the problems. No response, just asked for my E-mail. Contacted her on Wednesday by text message, only response was, she will get back to me. Today is Friday [7/26]. No text, E-mail or phone call. 3 Days and Nothing. Communication...None, Problem Resolution... None. True measure of a Service business is How to handle Customer issues. Total Fail !!! 07/26 Just heard from Sylvia, Denied any issues. Surprised ? No, Will not take responsibility . We Lost our House cleaner of many years due to a move, Never had a problem. Live and learn. I Owned a Service business for 35 years and only Had 1 BBB complaint. All about Customer Service.