Terrible service. They were requested to remove and reinstall Hunter Douglass blinds. Once…read moreremoved it was discovered that a clip was missing. My wife notified them before they were to come back for reinstallation. Never a phone call. The Clip is a 10 cent item from Hunter Douglass which they do not keep in stock. I could have easily located if requested, but Houston Carpet never advised us that was too big of an ask for them to source. Technician shows up with no extra clip in stock and owner tells us that if they have to come back it will be another $75 trip charge. We can either chose to have a half-ass install or eat another $75. Avoid these guys like the plague.

This company made a promising first impression but the last impression is what matters most. And…read morelet me just say, it couldn't have been worse. Initially, we hired them to replace hardwood floors with LVP. However, the new floors didn't align with the baseboards, leading to 3 options: Replacing all baseboards Adding 1/4 round and repainting them Adding taller wood along with 1/4 round without needing paint. We have texts from the owner to prove this. We chose option 3, but later, we were told the baseboards would still need repainting, which was a concerning inconsistency. Despite this, we gave them more work, including adding a shower pan, new sheetrock, and tiling two restrooms. However, none of these projects were completed as promised. In the first restroom, a stand-up shower, they replaced the sheetrock, added the pan, and were supposed to tile it to the ceiling. At the last moment, the owner demanded an additional $175 to place the FINAL piece of tile at the very top, leaving the job unfinished. Workers stated they felt bad, but followed orders in fear of getting in trouble. Communication with the owner became impossible for six days. In the second restroom, a tub shower, they replaced the sheetrock but left the edges incomplete. The owner claimed it wasn't their responsibility and demanded more money to finish it. He said we should have known "the edges were outside the shower" and thus not part of the job. (Despite installing new sheetrock, which should have included smoothing the edges.) Niche edges were also to be painted to match the tile, but this wasn't done. After numerous complaints, the owner agreed to complete the stand-up shower but refused to finish and smooth the edges of the tub shower, leaving it visibly incomplete. Again, another worker of his stated he felt bad, but followed orders and reluctantly left. There's more! The billing process was equally frustrating. The owner initially texted us a balance of $7,100 (we spent over 57k) with unclear details. When we requested a clear breakdown, his wife provided a handwritten one, showing a different balance of $6,967. When we questioned these discrepancies, the owner had nothing to say. In addition, prices for additional jobs (painting stairs and staining the front door) were different than provided via text. See below: $4,700 to paint baseboards $1,500 on staining front door $975 on painting stairs Since we chose not to do the baseboards, he increased the front door to $1,800 and the stairs to $1,500. That is a $825 difference, which the owner claimed he had verbally discussed, despite no such conversation taking place. He justified this increase due to assigning different crews instead of having one do it all, which was not our responsibility as clients. We were given a price and that's what it should've been. Why do we suffer due to his poor management? When we refused to pay the inflated amount, the owner THREATENED to put a lien on our house, despite no signed contract for those prices. When we told him we would pay because we are good people and wanted to be done with him, he YELLED at us, "YOU MUST HAVE A BORING LIFE!" and hung up when we mentioned leaving a bad review. To make matters worse, when we reached out to his wife, who had just sent us an invoice that same day, she acted as though she didn't know us, asking, "Who is this?" This sums up how they do business, once they have your money, they don't care about you! If I could give this company negative stars, I would! The fact that the owner seemed so genuine at first is the scary part. He fools you then gets you with additional surprise costs and unfinished work. The additional costs need to be written down and signed, every time! Otherwise, he'll throw out whatever number he wants! SUCH A DISHONEST UNRELIABLE COMPANY!

Thought I'd use a local small business. A nice young man cleaned my kitchen tile floor. He did a…read morehorrible job!! Called his supervisor and asked that he come by and see what a bad job was done. Supervisor did come out, HE WAS THE YOUNG MAN'S FATHER! The supervisor/father said his son did an excellent job. I had used a well advertised company previous to clean my floor til, I'll use them again. I learned an expensive lesson.

Found these guys thru a couple recommendations for a relative that needed to clean 3 rooms / stairs…read more/ and a hallway. Guys came buy and did a amazing job! Very professional! Operator booking the date for carpet cleaning was very friendly and helped us get the carpet back to a place that hasn't been seen in a long time! We were very pleased and glad to hire a local company :) -Es gud

I contacted him after another contractor we were going to go with fell through and boy am I glad we…read moredid. He was very professional, had competitive pricing and very knowledgeable. He was very accommodating and got our floors installed extremely quick which I truly appreciate. If we ever need other flooring put in this company would be our first call. He was easy to work with and quality work!

When you see the attention to detail that Fred and his team put into the installation, you will…read moreknow you've found the right installer! We were so happy with the care they put into the prep work of the floor before the new flooring went down. Will definitely recommend Fred as a flooring installer to our friends

Great company that responds quickly. They did a great job stretching the carpet and cleaning…read moreentire floor in a timely manner. Highly recommend them and will use them again in the future.

Harris Carpet was amazing. On time, very polite. Explained everything that was going to happen…read morebefore doing the job. Got ALL the stains out of my sons room.

We JUST had the entire upstairs carpet replaced in ONE day. And from the moment we walked into the…read morestore, the staff members were incredibly helpful and responsive. One week later, we have new carpet and it was much more affordable than we expected! Good job!!- lynda and Rob

No business card. Never get back to you. You have to call them for everything. What time do you…read moreopen.

When we purchased our house we contracted Sam's Flooring Gallery based on our realtor's…read morerecommendation to replace our kitchen's counter tops, redo the kitchen floor and back splash, paint the house and install wood floor in the lower level. The craftsmanship of his wood floor installer was awesome. Besides painting the house, his painter fixed a wall so well that the results were as though there had never been a problem there! Outstanding work!!! Our kitchen, Sam went out of his way to accommodate our requirements... and again it turned out gorgeous. Recently we went back to Sam's shop to buy carpet for our rooms upstairs. We got an excellent quality carpet, cheaper then many other shops in town. Believe me, I did shop around. And guess what? The installers were "AWESOME"... yes capital letters!!!!! They arrived around 10am and worked almost until 8pm.... Could not ask for more. They were very careful covering they pathways, clean, organized and super professionals. Totally recommend Sam! Thanks Sam for providing us with such an exceptional service and experience.

The work this company did was decent but not great I would not recommend them. The owner of this…read morebusiness is extremely rude and insulted and belittled me whenever I found a problem with his work. He made a major mistake with my backsplash and then would not take responsibility for it. When it came to billing I believed he was overcharging me and not being honest about how much it cost. So I asked him to send me an invoice of all of the work that I had done he told me to "take a hike" I have the text to prove it. A business owner should always treat their customers with respect especially when a problem arises and there is absolutely no professionalism here. Do not ever get work done from this place. If you still decide to work with his business please be wary and get everything on paper. Because he will talk in circles and try to fool you. He took a major advantage of the trust that I gave him and then insulted me in the end.

I called them and left a message for an estimate to clean carpet in my home. I also requested an…read moreestimate via their website. They didn't ever respond to either. And they are located in my neighborhood! I would not recommend them if they can't even respond to a possible customer.

THANK YOU Adam & Mike! I had a large room and stairs cleaned by Scientific Cleaning & Restoration…read morerecently and their work is amazing! My husband and I were planning on replacing our old, dingy and stained carpet with pricy hardwood flooring. After SCR's work yesterday we have put the floor replacement idea on the back burner. Our carpet looks brand new! We had some pretty dark staining from the previous homeowner and Adam and Mike were able to remove it completely! The whole process only took a couple of hours. Set-up and breakdown was relatively quick. Mike moved all the furniture out of the work area and both took care with the wall edges/corners and hoses. Adam is extremely knowledgeable about the products that he uses and both were very professional. Pride and customer satisfaction is very important to them. I am definitely keeping Scientific Cleaning and Restoration in my contacts list and will likely call again in 6 months for another cleaning.Why go with a "commercial coupon cleaner" and get so-so results? Support your local business! Call Adam and Mike and get STELLAR results! Thanks so much!

Definitely DO NOT recommend. I hired him because he said he had capacity and it would be ~2 weeks…read more It took them over 2 months to finish with numerous issues and added costs. Rudy sold his services as a General Contractor but didn't do anything to actually manage the project other than organize some subcontractors. I had to PM most of it myself. He passed on his subcontractors' pricing without ever questioning it. He brought down his quotes several thousand dollars after I called different things into question. He did nothing to educate me on things that needed to be done such as sealing the marble tiles on the shower floor. I spent $25k on a bathroom renovation and the shower floor looks like crap after just a few weeks. Spare yourself and hire a different contractor! Who knows what it'll cost me now to fix it, but it won't be with Rudy.

Communication is their downfall - from the time I ordered and was told to expect it to the actual…read moretime of delivery (delivered way later than they first said they would); to them confusing me with another customer; and to having sent a different brand of materials on the day the products were installed. In any business, I expect complete transparency and they have fallen short on that. If my husband didn't pay attention to details, we wouldn't have known they had given us materials different from what we had actually ordered. If we didn't call them out on it, they probably would've never told us about it either. Another thing is, when they sent us a quote, it included removal of the carpets. When I told them that we had already removed the carpets and staples, they still did not adjust the price. They came back and just said that the original quote was already "discounted". They never mentioned which one was discounted from the previous quote. We asked them about it and nothing specific was being said about which item was actually "discounted". Again, a flaw in the communication chain. On the day of installation, even though the installers did a good job, it would've helped a lot of one of them can actually speak and understand English. They had the radio blaring. I had asked them to turn it down but I don't think they even understood what I'm saying. My husband works from home and is having conference calls all day and I'm homeschooling my kids while I'm working on my desk. And these guys doesn't seem to mind talking loudly to each other and crank up their radio. To the owner, please look into this as not all the residents you service are Spanish-speaking. I didn't want to ruffle feathers and didn't want them to take it out on me and do a poor job if I call them out, so I sent my kids outside. It's a hassle, to say the least. As much as I hate giving this kind of review and rating, I'm also obligated to speak out the truth as it is. And I hope positive changes will come out of this review.