When shopping for insurance for one's home it is of uttermost importance to ensure that all needs…read moreare met. One's home is exactly that, a home, a home is what one works hard to own and provide to one's family. We recently sold our previous home, when we inquired about purchasing our insurance, our previous insurance provider was letting us down, so our trusted team of brokers and realtor's shared Casa Blanca as their trusted insurance broker, and I was referred to Lorena Sahagun. Through the entire escrow process Lorena provided what we needed, options, and answered any and all questions. Weeks after I needed to add earthquake insurance and she was ready to answer all my questions as well as provide us with what we need. She has always been ready to assist, answer questions, and provide us with what we need. I highly recommend Lorena Sahagun and her team at Casa Blanca. Sincerely, Dr. Marco Antonio Romero

5 stars for Lupe! Super professional - super responsive. And much appreciated!! Give her a raise…read more!!!

I've had insurance with this company for a year now, I would greatly recommend this insurance…read more Martha always helps me with all my needs! Always provides great customer service. Staff there is always so helpful and welcoming. Thank you for all your help!

What terrible and unethical service I can't even get ahold of them with all that non sense going on…read morewith their automated system. Just keep it simple folks c'mon

Unfortunately Jim was not very responsive so I ended up going with another agent after waiting for…read morea response. Wish I would have gotten the same positive experience as others.

I spoke with Scott this morning regarding Health Insurance. He was AMAZING AND KNOWLEDGEABLE! I…read morevery much appreciate him!

It was such a pleasure working with Mike. He made getting auto insurance a breeze! He is very nice,…read morevery professional & very easy to talk with. I feel 100% confident having my auto insurance with Vios & know that he will always be there for me if or when I ever need him for anything. I highly recommend him!

These people will blow your phone up in the middle of the night- 3AM- with…read more automated text messages; STAY AWAY FROM THEM !!!!

The beginning/when i started the policy with them, where there were no problems, and when i didn't…read morehave to contact them everything was great. Then during the CA housing insurance crisis happened. Not this agent but farmers insurance sent me an email that they will drop me from house insurance because they found damages to my roof or my roof cannot be insured or something. First time getting this type of an email of getting my house insurance dropped since i bought the house and i really need house insurance because my mortgage company will fine me if i don't have house insurance. I called this agent and when i asked what this is and how do they know my roof is damage? i'm not seeing any leaks or i don't even know where the roof damage is. They then said they will get back to me. which they didn't. i had to call them back many times and after getting couple of run arounds of this person is busy or this person will get back to me or call me. They never did. i finally called back again and this time i was able to talk to someone. They asked me to go on top of my roof and take some pictures of the roof and send the pictures to him. I'm not that fond of heights and i didn't want to get on my roof to take pictures but i did go up and took some pictures and sent it to the agent. Still no response after. Called them multiple times to just ask what is the status? Got the same run around. That person is not available, that person will call me back, and the person is on another line. and after couple of months still no response so i gave up. Then i finally got an email from Farmers that they will reinstate my insurance. The email came from Farmers not this agent who i was hoping that they will update me. And surprise surprise they tripled the insurance cost and blamed it on CA house insurance crisis. Can't believe a big insurance company like Farmers that I thought had a great reputation had to lie to their customers about their roof being damaged so that they can pull out from house insurance. The dishonesty is just wrong. Of Course there were no damage to my roof they were just making stories up to pull out during the CA house insurance crisis. When asked how did they assess the damage the agent from this agency says sometimes farmers will send someone out to take a look at the house or use drones to take pictures and evaulate the damage. NOPE THEY JUST USED GOOGLE MAPS SATELLITE IMAGES TO MAKE STORIES UP AND SAY YOUR ROOF IS DAMAGE. I found this out when i asked this agent what pictures they are referring to and asked if they can send me some pictures. Yup it was google maps/satellilte pictures. This agent actually made a comment that the pictures shows that there are some discoloring or something when farmers were looking at the pictures. I don't care if you don't have any updates to share with me. Its all about the customer relations which you guys failed. I was worried about the house insurance and kept calling you guys and you could have just text me or called me or left me a VM saying "we don't have any updates but i am following up and i will send you a message or a call as soon as i get an update." just a simple assurance that you as my agent are on top of it and have not forgotten. Thats all i asked. but no you guys dropped the ball. As soon as i was able to find another insurance that can insure me for my house and car insurace. I dropped this insurance agent/farmers. I was able to save over $1000 with the new insurance company. I just took whatever Farmers was asking me to pay because i really needed the house insurance. So Farmers raised the car insurance every 6 month i just paid. Farmers trippled my house insurance after going through all that i just paid. (No i didn't have any insurance claims on both my car and house during the many years i had with Farmers). I went through this motion for many years. After my dealings with them and how they handled my issues. I'm going to think twice before going with farmers again.

Amazing Customer Service overall!! They were able to help me and my family saved so much a year…read morewhen I bundled my home and auto. As a parent, saving money is my main goal and they were able to help me keep cash in my pocket while keeping good coverages on my property and vehicles. Greatly recommend!!

They will give you one price over the phone and charge you another when you're there. They do this…read moreto lure you there thinking it's affordable. Not very friendly or welcoming either.

First of all, we didn't have an appointment we just walk in and she gave us a friendly welcome ,…read moresecond ,she explain me about the purchase contract and she noticed that it was missing a page that had very little details but that is very important to be included, at no extra charge, and finally she told us about a person who bought land as a investment and made good profit and that gave me the confidence that I needed in this times. Thank you for your good service.

Can't recommend Ira enough for your insurance needs. Had an issue come up with my policy and he…read morepersonally assisted and followed up to resolve everything. Glad to know I signed up with the right agent (and at best rates too!).

Ira and various employees from AllState have not adhered to my simple request of not barraging me…read morewith emails, physical mail, and texts of advertisements. I've made numerous requests to numerous AllState agents to only contact me with issues that directly involve my account or any changes to my account and after numerous promises from said Allstate agents I find myself attempting to communicate this request a different way that has yet to be exhausted in the hopes that they adhere to the verbal promises made to me from AllState agents.

I found El General online and requested a quote, got a call back within a few hours asking for my…read moreexact information. Spoke to Nana and she said she was the owner and had over 100 companies, they work with all A+ rating blah blah blah and that she would be able to help me get a good insurance premium and would call me back. That was Thursday of last week and never heard back from her, I gave her a call yesterday Monday (I figured maybe she was busy) and she had to ask me to email her the information once again, Nana was supposed to call me back yesterday and never did. If the customer service already sucks I can only imagine how much hassle it will be if I were to get insurance through their agency.

I found them online , called and got a quote and I ended up buying the policy online , i had a…read moregreat experience with the Nana she is very welcoming,quick and provides easy service while answering all my questions, she made a pleasant nice experience and the best part is she waited after her normal business hours till i got home from work to help me. thank you Nana, definitely i recommend this place

Raj has been an awesome insurance agent from the start. He truly knows how to take care of his…read moreclients. He works with all the top insurance companies and knows what will work best based on your needs. Raj has saved me a good amount of money on my insurance policy and I have been very happy with his services. Whenever I have a question about insurance coverage's, Raj is always there to answer them for me. Thank you Raj! I strongly recommend you go see Raj if your shopping for insurance, he will save you time and money!

So, I called the carrier directly for a quote. They directed me to my local agency as they weren't…read moreable to connect me directly on their end. The lady was out of the office and had forwarded her office phone to her cell. She answers with a hello... lady.. what professionalism is that? How about identifying the business you are answering the call for? She tells me she's out of the office and will be back in 1/2hr. It's been 2 plus weeks. She never asked for my number, so I assumed she would grab it from her cell. I guess she has too much business and does not need any more?? Horrible customer service! Wouldn't trust them to insure my trash. Everyone is always telling us to go local, the little guy. When we do, we end up with garbage customer service most of the time. This is a prime example. I rather pay more to AAA, but at least they are professional and respectful. Beyond disappointing!

Jarrod is great to work with. Jarrod was very knowledgeable and helpful. Made the process less…read morestressful.

Giovanny was great! Talked me through all the steps and got me the lowest quote and worked with my…read morepayment options so kindly. Would recommend