2020 Pandemic Review…read more Thank you, DSW, for realizing that not all your customers feel comfortable to step indoors just yet while the pandemic is in full swing (there is currently an estimated over 90,000 active covid cases in our state at this very moment). Thank you for obtaining permission for your customers to pull over into the fire lane to do curbside pick up and returns. Thank you also for extending your return policy. Not ready to hand over the 5th star cause of my general past in-person experience at this location. Although it has now been about a year since I've stepped through your doors, historically, I couldn't help but be aware of how messy your aisles often were. Yes, your customers should have returned the shoes to the appropriate shelves when they were done with checking them out, but unfortunately not everyone plays the part of a responsible adult when out in public. So it would be nice to be able to spot a staffer here or there organizing or restocking sometimes, instead of primarily only being able to locate your workers over by the registers.

The store is great but just a warning do not ever purchase a gift card online. I placed an order…read moreonline on Dec 7th and never received it. Had to call twice and both times spent 20 mins on the phone with AI bots followed by a representative who was very difficult to hear or understand and kept putting me on hold before telling me I should wait another week. By Dec 24th I asked for a refund and am still unsure that I will get one as I never received any email confirmation of the promised refund. Just a major waste of my time and energy.

I love these shoes. Matthew the manager was very helpful and I recommend this store to everyone…read morewho wants quality footwear.

Great new manager matthew. He is wonderful and he promotes a great shoe company. Great shoes for…read morediabetic patients. See him for a comfortable shoe fitting and great customer service. He is the best.

Dedham location. Edward - Older man with white hair. He is an absolute a******. My brother returned…read moreboots that did not fit (SIL bought them for him). He tried them on inside his house and that's it. NOT outside. Upon return of the boots, Edward picked the boots up, said "I DIDN'T KNOW YOU WORE THEM ALL OVER THE PLACE" and slamed them down on the counter, whiped the shoebox lid over the shoes and sighed very dramatically making myself and everyone else extremely uncomfortable. So uncomfortable that the entire store went silent for the rest of the transaction. The man clearly has anger issues. Not to mention, my brother purchased other products despite returning the boots. He sat there with his arms crossed clearly pissed. I wanted to tell him to F off on my way out. You should never treat a customer like that, even if you think they're wrong. If he felt like we were not returning an acceptable pair of boots, he could have explained why he wasn't able to return them, not slam them down in an act to intimidate his paying customers as if we disrespected his majesty with our presence . Extremely unprofessional. Disgusting behavior. Will NEVER return to that store -boot enthusiasts that will never buy from Red Wing again (great boots btw, they just didn't fit)

Place was awesome. I believe the saleswoman's name was Marsha. She was extremely knowledgeable and…read morehelpful in guiding me into the right pair of boots. They are surprisingly comfortable. Especially given that there is usually a 4 to 6 week break in period. Will definitely be going back here to buy another pair soon.

I have multiple feet issues and thankful to have an employee, Diane, help me find the right shoes…read more Very knowledgeable and pleasant. I hope she remains an employee there.

The absolute worse service in the entire world. We were ignored for 30 minutes after calling first…read more The manager just ignored us and took someone before us after we were waiting for 20 minutes with a very active toddler running around it was not easy. Do not go here if you have a toddler and want even remotely decent service. I will never come back and tell everyone to never come here.

Well, you can count on Lesley to steer your gift shopping. Being male and having to buy gifts for a…read morelarge number of female relatives is not easy. I trust Saks, EB Horn and George's. Their shoppers and selections always save me before birthdays then holidays. Lesley will put together a bag and scarf combo that's perfect. Or summer sandals that say party on the beach. She and her family buy out leftovers from some great stores and if you pay over $100 for any one of their designer finds I'd be shocked. I just bought three winter coats for nieces and two from some hi end German designer I never would've heard of. Or afforded. Going back to ship her night hours for something nice for daughter and mom. Sometimes I just give her dollar amount, number of gals and sizes and voila, shopping done. Can I praise this shop anymore?

The shoes are incredibly démodé. Certainly appropriate for older women, but dowdy in general…read more Wouldn't bother if you're under half a century old. However, from then on they should look appropriate. The wait staff is... not very helpful, nor are they friendly. Mostly they look on reproachfully as you survey their "selection." However, I must say they DO look well made, at the very least. Great location tho, many places to eat around this stretch of JP.

My very time at a MonkeySports Superstore. I usually shop at MonkeyGoalie.com that is affiliated…read morewith MonkeySports. When I say this store is ginormous, it truly is. They carry hockey, lacrosse and baseball items only and it's wonderful for my son, except I left spending over $600. Bella was great at helping us but I had to go to the register to let her know we needed help in the ice skate section. She radioed for someone to go help us but no one responded so she ended up helping us and checking us out. We were pleasantly greeted when we walked it but it appeared as if no wanted to really work. They have ample equipment and a skate sharpening area. Everything is neatly organized by sport, making it easy to navigate and shop. I would return because they have things we need but they've gotta work on their service. There's ample parking.

When I spend my hard earned money I want to have great service. Now typically I don't expect this…read moreat retail store as employees are most of the time not selling their own products so the passion is not really there. The complete opposite is here. This means even more to me as the money being spent is all donated to help the youth of Brockton. Thanks to Joe, Debbie and Max, I won't shop anywhere else for my lacrosse needs. They take such pride and ownership into their customer service that it is as though that are family and they built the building themself, brick by brick. Pride in their work is an understatement. There is no question or need they can't help with. A true family feel, this store is a hidden gem!

I've never had an issue at this location, clean store setup like most DSG, doesn't have the frills…read moreof the new Boston one but it's close, free parking and easy in and out. Usually here for sneakers and they always have selection, promos, and the staff that work this section grabs the kicks fairly quick. We had waited for 3 diff staff members at the Boston one who said they were grabbing the sneakers and never came back or spoke to us again. Kudos to the staff today when we rolled thru. They have plenty of gear for all sports. You can do online buy with instore pickup. We needed a present for family bday and snagged a pair of Hokas, also ordered a pair online because they didn't have the size and color we wanted in store.

These guys have the smallest Dick's I've ever seen. Most would say that size doesn't matter. They…read moresay that it's the motion in the ocean. Well, this small Dick's demonstrates that perfectly. It's an absolutely massive Dick's compared to most others but the size isn't being utilized well. I mean, they had 4 pairs of roller blades in the store and 400 Red Sox jerseys that were going to sit there the rest of the season because they are the number of their worst player. Wake up Dick's! Use your size to its advantage!

Ordered my daughter her Christmas shoes she's been wanting. Got them for a deal upon going to pick…read morethem up I was told they are no where to be found and they were given to someone else. Christmas ruined for my daughter who was already told she'd get these. They listed them as a return when it's really a cancellation and on their part because they couldn't "find my order". I'm hoping they do the right thing and call me tomorrow with the whereabouts of my daughter's shoes. Shoes were at the store the emailed me that they were ready my mistake was calling and asking to confirm. They then saw what shoe and the price I got them for and boom they vanished. Unbelievable DO NOT RECOMMEND

This Nordstrom Rack deserves a gold star! I love this location. Every time I come here, which does…read moreend up being 4 out of the 7 days of the week lol, I manage to bring a couple items home... every visit. Great place to come if you enjoy nice quality brands and items, at discounted prices. Lots of popular sneaker brands here, such as HOKA, OnCloud, & Brooks. The sneakers are usually on sale here for less than $100; Saw a pair of Women's Brooks for $70 the other day. I was able to snag a new pair of OnClouds (OnCloud X3) for $90 & the same style + color is still full price at Nordstrom for $150. Also, many nice clothing brands like Levi, Joe's Jeans, TopShop, Naked Wardrobe, Good American, AGOLDE, etc can be found here. These brands of jeans are sold here for $30-$90 when typically full price is ~$200. Totally recommend!

Great selection and have noticed a big difference in how well they've been maintaining the store in…read moreorder lately great job

This store was dirty! Clothes all over the place. Empty…read moreracks. Where was the staff.? The company has gone down. You need to revamp the company! New corporate staff and work your way down . You could have a great store Beth competition in that mall does not have your sizes. Sad sad sad!