Returned a dress the other day, never worn, had all of the tags, original receipt and the card used…read moreto purchase it. I never received a refund. 36$ down the drain

Horrible customer service. So many things. I Just wanted to give a shout out to the two lazy shop…read moregirls on Saturday, July 13, 2024, at 3:00 PM at the Braintree Mall location in MA. When I first entered the store, I said hello to the first girl. No response. Not even a smile. My daughter showed the other girl a pic of a dress on her phone and asked if they had any in stock. Exact words, "if we do, it's on that wall." pointing toward the back. Next, when I found a similar dress, we needed help getting it because it was high on the wall. She immediately came over and demanded I not pull on the dress because I was going to tangle them. I am in my 50s and never been spoken to like this from a young girl. I was barely holding it out...just enough so she could see the size we wanted. I responded by saying Yes M'am! and proceeded to tell her she needed to work on her customer service skills. We left after that. Windsor, be careful who you hire. No one wants to deal with sourpuss attitudes.

Finally! A lululemon at south shore! Staff did inform they will be here for at least a year!…read more Was a bit curious since it's a "pop-up" location. Located in middle of the mall over by the elevator and the info desk. Everybody in there on opening day was super sweet, helpful, and are working out the daily operations. Fitting rooms, open floor plan, feels spacious. Didn't really go into either of the stores that occupied the space prior, but I'm sure we'll be here often. The lady celebrated its store opening by grabbing a full outfit in a color she's been eyeing for a while now that's back this season! We'll hope for good things to come, in-store promos and more goods to come. Men's setup on right side of store along with fitness gear and accessories, fitting rooms middle back and women left and center of store! Thanks all!

Lululemon has FINALLY arrived in SSP! I was here today…read more(11/15) for their grand opening. I've been waiting for a Lululemon to come to Braintree for so long, it's not even remotely funny. They are a pop up location inside the South Shore Plaza, where Chico's once was, & are here for a year (hopefully here to stay tbh, that'd be great). The staff was super sweet & very helpful with finding things in the store. Loved the layout & how they organized everything. In honor of this opening. I bought an espresso matching set, cropped define jacket with align 7/8 leggings ;)) Overall, very happy that there's a Lululemon closer by now. Had a pleasant, positive experience here today, so will for sure be back.

This was a great store with some awesome clothes but I walked by it today and saw that it is…read morepermanently closed. Very sorry to see this store go.

Absolutely refuse to drive into this monstrous array of shops. People backing up without looking,…read morepeople almost getting hit by cars that are walking in appropriate spaces, people cutting each other off, etc. Also have noticed that the majority of the stores have prices that are much higher than the same stores in different towns. If your claustrophobic or fear a car accident or getting hit by a car, I would stay away from this place.

No matter what day or time these area shops can provide a multitude of shops to choose from. Not…read moreonly retail shops but choices for eating and enjoying the day here. A stroll around the large parking lot is a good way to see what stores are here and browse in each for something to purchase and bring home. The Whole Foods Market is definitely a huge treat for me to walk around then hit it last to find something to cook or snack or enjoy their most tastefully and expertly decorated baked items along with lots of breads to choose from. So Derby Street Shops is like a one stop shopping place. I like that and go home with everything I needed and wanted.

This American Eagle, is amazingly, the best out of the chain I have been to thus far. Located…read moreinside of South Shore Plaza, this extension of the store boasts a large interior lot. Clothes are seperated into guys and girls to each side, as per usual. The selection here varied immensely. I was able to find several different pieces for different occasions to try on. The shoe department is located toward the back of the store, complete with couches and decorations. It's a shame there's no age restriction in the store. . . I dodged young teens running around looking for the most scandelous tank top they could find to wear to a middle school dance and get away with it :-P The clearance rack, for once, was stocked with useful items! Surprisingly, sun dresses adorned the sale racks. . . in the summertime! Usually I'm flipping through sweaters while the sun is sweltering hot outside. The highlight of this trip was my dressing room experience. I was escorted to a room by. . . I wanna say Erin, but I'm not entirely positive on that one. The associate was extremely friendly and sociable, asked for my name and showed me the service button in case another size was needed or even just an opinion. Was almost like I had a hired "best friend" to let me know her true opinion on what I was considering buying. She was not pushy at all and was genuinely helpful in her job. There is no aerie dept in this branch, but luckily being in the mall, a seperate aerie store can be found just a stone's throw away! Very convenient.

I am so grateful to Kristin and all the help she provided me during my visit to American Eagle. I…read moreonly owned one AE pair of jeans so I was struggling to figure out what exactly I needed. She spent plenty of time helping me pick out what jeans fit me best. Kristin brought me several pairs and asked me many questions to figure out what I was looking for. After not being sure if a pair I found would fit, she used her own phone to book me a fitting appointment and proceeded to open up a fitting room for me. I ended up buying the exact jeans she recommended and brought to me. Kristin is so friendly and knows American Eagle clothes really well. Shout out to Kristin for her great customer service! She did a great job working the floor and helping out all the customers while giving each of us quality attention.

My partner shopped at Macy's yesterday and accidentally left her purchase behind as she browsed…read moresome other items. A wonderful employee - Nancy - helped her look for it to no avail. Nancy called back this morning to say that she had found the missing item and left clear instructions about who to speak with and how to retrieve it. We went back this afternoon and got the item, then encountered Nancy on our way out and had a chance to thank her. Excellent customer service!

There is a great lady-Janice-working in the men's clothing department of Macy's in Braintree.She…read morewent above and beyond to help us find the right size including going into the stock room out back to check for a size pant that wasn't on the floor.Her extra efforts were much appreciated by us!

Long line for such an empty store but I was doing an online return which left me in and out with no…read moreline.

A Customer Service winner here! Great deals great sales…read moregreat assortment great sales associates and one that really shined on Sunday was JASON! For a young Adult Associate he has mastered the art of customer service by handling situations and concerns with professionalism! Kudos to this Stores Jason!

I visited the store on 8/8 to exchange a shoe for a bigger side. The manager in the store was…read moreabsolutely rude. The African American gentleman who identified himself as the manager would not give me the store managers name or even say when I could come in to see her. I was not aware I needed a receipt to exchange.I was more disappointed I. The service I was given than the policy. To make it worse he was the guy I have worked with several times in the past and less than a week ago with my purchase. A little bit of customer service goes a long way. Now I have to visit the store daily in order to speak with the store manager. A very disappointed loyal customer.

SHITTY SERVICE is an understatement. I wish negative stars was an option because it is what this…read morestore deserves. I picked out my shoes and none of the multiple employees around the store offered to go in the back and get my size. When I walked up to the cashier with the shoes I picked she did not even greet me just simply shook her head no. I said "hello do you have these shoes in my size", *shook head no. "Will you look?" *shook head no. I then walked out because of how disrespectful they were. Worst part is my son went back in and asked a different employee for the same shoes and they had them all along. The only thing I have to say about this store is they do not have a hard time turning costumers away. I hope the young girl with the backwards hat at the register is fired. This company will NEVER receive my business!!!!!