Incredibly disappointed in this place. They offered a nursing home, which was the only reason my…read moreparents moved there, as well as many other residents. They closed the nursing home, which was very unfair to everyone who moved there and was told they had a 5 Star nursing home. To add insult to injury, every year they continue to increase the monthly fee to live there. Residents buy the townhome or condo, which then goes back to the facility when your loved one dies. So basically, your loved one is taking a large amount of money and just burning it in a fire pit. The monthly fee covers water, taxes, and use of the new outdoor pool. Give me a break! Water and taxes would not cost over $1,000 a month to live in the townhome. I believe the fee is higher for the condos. They mow the area, but residents are responsible for their flower beds. Save your money and keep your loved one in their home and pay someone to come in and look after them! In my opinion, these places lure folks in and take their money....all under the guise of Christianity. It's shameful.

My folks have relocated here from Sarasota to be closer to the family. The office staff was very…read morenice in transitioning my folks from their gated deed restricted community (over 55) to this independent living retirement community. There is an application process and then it's on to customizing their villa. The layout is spacious and the onsite staff was very helpful in coordinating their appliance deliveries and unit customizations. The community is quiet and well kept, nice landscaping and mature trees. The fellow residents are very nice and welcomed my folks to the neighborhood and the St. Luke's Lutheran church community. My folks are settling in to their new home very nicely.

Beautiful assisted living in Winter Springs. I don't have…read moreany family here but I come here to get my haircut by Suzy Porter. She does amazing color and cuts. She does all the women's hair who live here. The lobby is bright and beautiful it's Christmas time so they have several Christmas trees. I grabbed a cup of coffee and a cookie while I was waiting.. Lots of events to do here and they even have a swimming pool. The only complaint I have is the parking is limited.

The Savoy is a beautiful community! The staff and residents are so friendly. The food is amazing…read moreprepared by Chef Oscar. A must see

MEMORY CARE UNIT IS NOT A SAFE PLACE FOR LATE ALZHEIMER RESIDENTS…read more My mother could no longer care for my father at home at age 93 with late-stage Alzheimer. She had to make a 3-day decision because the hospital could not keep him there. She paid more than 10K a month at this Memory Care. She was impressed by the delicious food, clean environment, locked doors to outside Pavillion area and easy access for her visits. She did not know the questions to ask about trained staff for Alzheimer residents and about the high turnover of staff monthly. They do have one day and one night nurse and CNAs on the Memory Care side, but they also were taking care of the ALF side of the facility. There was supposed to be activities for the Memory Care unit but when we visited we did not see any. My dad progressed quickly into complete loss of memory and speech. He had some balance issues. There was no exercise program and someone who would help him eat. He could say a few words still, but didn't know us. He was not changed daily and his sheets were bloody from abrasions on his back and sometimes no sheets at all on the bed with a very rough mattress. He was always cold and asked for the thermostat to be turned up so the AC would not come on with his few words. They listened only when we put a note and told everyone who came in the room that it is too cold for dad to sleep at night or sit in the room and visit. We feel that he was neglected and abused by the staff with the abrasions, cuts, bruises, a broken nose and injured face. He also went to the hospital a few times while there. There are no video monitors in the halls or great rooms for accountability. When asked how he got hurt, most of the time they didn't know or say that he ran away from them and fell. He could only shuffle walk. We were in the process of intervening to get mother to transfer him to a smaller more experienced with Alzheimer place, when we came in for a visit and dad was laying on the bed with a death rattle with his eyes shut. We brought him home with Hospice care until he passed 2 days later. We believe he could have lived a few more months or so if he had better care and was not harmed. Please do not choose this Memory Care unit for your loved one as the lack of skilled care will cut their life short and they will just give up. My dad deserved to be treated with respect and honor and so does your loved one.

Few things can distress you about a business more than their finance department not returning calls…read more-- or answering messages -- about the bills they charge you. That's especially true when its about extra costs tacked on to the monthly regular bill! After 4 weeks and several calls, they still won't contact me about the extra costs for my mother. I'm beginning to regret the choice of Westmark at Vistawilla.

Please be very wary of putting your loved ones into this facility. It is a lot of smoke and mirrors…read moreand some major bait and switch. They do not want anyone who doesn't fit into their specifically designed molds of how seniors should behave or exist. It was heartbreaking the way they treated my parents and honestly probably took a few years off their lives.

My grandfather has been here almost 2 years and I can honestly say that the staff are nothing short…read moreof caring, compassionate and professional! Not only does the facility look like a 5 star resort, but you get the 5 star service as well. The facility has been so accommodating with my grandfather's needs, especially with the pandemic going on. I can't imagine him being anywhere else!

nice retirement place but the food served in the restaurant is beyond disgusting ..over cooked and…read moremost of the time served cold

When two of our good friends shared the news that they were moving to Legacy Pointe at UCF, a CCRC…read moreon the edge of Winter Park, my husband I expressed only mild interest. However, our curiosity was stirred enough that we decided to attend an informational luncheon at the sales office. At that initial gathering, we quickly realized that Legacy Pointe at UCF is unique among such retirement communities. Because of it connection with UCF, this brand new community (Ground-breaking scheduled in January,2020) will offer us the intellectual and cultural stimulation that we have been seeking. With this realization, we seized the opportunity to select our future home with Diane, a thoroughly knowledgeable and professional sales representative. Now we frequently attend the monthly gatherings for future residents held in Winter Park to meet our future neighbors. We have enjoyed lively conversations with many of them as we share our enthusiasm for Legacy Pointe and all its amenities. At this point we are anxiously awaiting to begin the process of customizing our future home and leaving the chores of home ownership behind us.