I actually found Arden Courts in Winter Springs by mistake. I had been given directions to another…read morefacility nearby, but when I saw the Arden Courts sign and my GPS said I'd arrived, I pulled in. I'm so grateful I did. I missed my next appointment because I was given a tour and immediately knew this was the right place for my mom. The community is small, warm, and easy to navigate -- it feels like a home, not an institution. I love the intimate dining rooms and the individual living areas for each hall. Shan'a and her assistant Aixa are fantastic about keeping in touch and are always easy to reach for even minor questions. The nurses call with any updates or changes, which gives me so much peace of mind. I had been my mom's caregiver in my home, so I know firsthand how hard this job is. Arden Courts has a terrific management team and caregivers who truly care. Many of them have been there a long time -- Bernice, Jaquice, Gigi, and Kate have all given my mom so much attention and affection. My mom no longer speaks and mostly communicates with a smile, but every caregiver still stops to greet her and often gives her a hug. She's also a fall risk and likes to get up at night so she doesn't "miss anything" -- she has always been this way. The evening shift lets her stay with them in the dining room while they finish their tasks, then they tuck her into bed when she starts getting sleepy. That kind of flexibility and compassion is rare, and it means a great deal to me. Before Arden Courts, she lived in an assisted living community with her husband and complained about the food constantly. Now she enjoys her meals and the special activities the staff plans. About once a month, they host a family event, which is such a thoughtful way to bring everyone together. My daughter says it feels like a sorority house -- and honestly, I love that image. Arden Courts has been a blessing, and I'm so grateful for the care and warmth they've shown my mom.

Arden Courts was amazing for my dad, but also for me. The caregivers were exceptional, and always…read morewent out of their way to talk to him and keep him busy. They even managed to get him to participate in activities, when at first he was not fond of. But they kept inviting him, and they never gave up. They found meds that helped calm his agitation, and that made us all so happy! Everyone on staff has been awesome, and they communicate often, which was so helpful. I was at ease when I knew my dad was being so well taken care of. The facility is spacious, clean and "homey". My dad loved to walk, they have a large outside walking court, which he used often. I am so thankful for Arden Courts!!!

My family was so lucky to have found Pat's Serenity Home Care!…read more My 85 year old mom had dementia, was falling down a lot, and became too much for my dad to handle. We first met Pat and Michael on their wedding anniversary and they canceled their plans to take my mom in their lovely home the same day. They provided snacks and healthy home cooked meals, activities to help keep my mom and other residents engaged, and top notch care around the clock. Pat & Michael rented a van over Christmas and took my mom out to see the pretty lights. They celebrated her birthday with flowers, presents and decorated their house. During a hurricane warning, they invited my dad to come stay with them. My family and I were always welcome to visit and stay however long we wanted. They regularly sent us pictures and texts to let us know how my mom was doing, which was really sweet. Being in a private, loving home is so much more welcoming than a sterile facility. Towards the end of my moms life, Pat was feeding my mom every meal and trying to keep her as comfortable as possible. They treated my mom and family with kindness and respect, and we are forever grateful. I can't say enough great things about Pat's Serenity Home Care. I highly recommend the family as they take excellent care of your loved ones!

From the owner: Locally-owned business, we specialize in home health care, memory care and personal care services…read more CALL TODAY !

The Watermark at Vistawilla is not a vacation community; it's a medical facility, with clean,…read morecontemporary furnishings and a resident population of fewer than 100. There are larger, more expensive, and more grandiose communities out there. But the personal relationship I've built with Chad Carnes is what lets me rest easy knowing my mother is safe. Under Chad's leadership, The Watermark has made my mother's transition through independent living, assisted living, and now memory care possible. Their entire team, medical staff, management, even the dining room staff, gives me peace of mind that my mother is well cared for. One moment says it better than I can: I watched a nurse casually offer her his arm, and she introduced him to me as "her attorney." She couldn't find the words to name what she felt, safe, cared for, at ease with him, so she reached for the closest phrase she had. That she chose "attorney" wasn't about accuracy. It was her way of saying, "this is someone I trust." Every decision, every move, every concern has been handled with grace and obvious care. During the period of my mother's greatest need, this team has provided everything necessary to protect her. When things have been difficult, they've worked with us to find solutions. I don't write reviews easily, but I write this one gladly. The Watermark isn't the biggest or the fanciest option in the area. It's simply the place where my mother is safe, and that safety starts with Chad Carnes. It's his leadership that sets the tone his staff carries into every room, every day. Because of that, I've learned to trust people I didn't know a year ago with the person I love most.

MEMORY CARE UNIT IS NOT A SAFE PLACE FOR LATE ALZHEIMER RESIDENTS…read more My mother could no longer care for my father at home at age 93 with late-stage Alzheimer. She had to make a 3-day decision because the hospital could not keep him there. She paid more than 10K a month at this Memory Care. She was impressed by the delicious food, clean environment, locked doors to outside Pavillion area and easy access for her visits. She did not know the questions to ask about trained staff for Alzheimer residents and about the high turnover of staff monthly. They do have one day and one night nurse and CNAs on the Memory Care side, but they also were taking care of the ALF side of the facility. There was supposed to be activities for the Memory Care unit but when we visited we did not see any. My dad progressed quickly into complete loss of memory and speech. He had some balance issues. There was no exercise program and someone who would help him eat. He could say a few words still, but didn't know us. He was not changed daily and his sheets were bloody from abrasions on his back and sometimes no sheets at all on the bed with a very rough mattress. He was always cold and asked for the thermostat to be turned up so the AC would not come on with his few words. They listened only when we put a note and told everyone who came in the room that it is too cold for dad to sleep at night or sit in the room and visit. We feel that he was neglected and abused by the staff with the abrasions, cuts, bruises, a broken nose and injured face. He also went to the hospital a few times while there. There are no video monitors in the halls or great rooms for accountability. When asked how he got hurt, most of the time they didn't know or say that he ran away from them and fell. He could only shuffle walk. We were in the process of intervening to get mother to transfer him to a smaller more experienced with Alzheimer place, when we came in for a visit and dad was laying on the bed with a death rattle with his eyes shut. We brought him home with Hospice care until he passed 2 days later. We believe he could have lived a few more months or so if he had better care and was not harmed. Please do not choose this Memory Care unit for your loved one as the lack of skilled care will cut their life short and they will just give up. My dad deserved to be treated with respect and honor and so does your loved one.

@Gloria G Same here. My Doctor cancelled my appointments. I very politely requested a refund as…read morethe amount was taken out of my account weeks before service was to be rendered. I am still waiting on the refund. Every time I speak to Teresa, the "office Manager" all I get is lies and excuses but no refund. My next call will be to the State of Florida to report them for defrauding seniors AND The BBB.

My brother and I booked a trip with Comfort Ride fairly last second to transport our father who is…read morein a wheelchair from a memory care facility to the airport. The driver was on-time and did a nice job of getting my dad secured and getting our luggage into the minivan. The driver was talkative and seemed to be a pretty safe driver. We were very pleased and would not have any qualms about using them again.

Cathy is nothing short of amazing. She has all the top resources and works by a very high standard…read more I strongly recommend her to seniors and families. She holds your hand all the way through.

Cathy is amazing- never stops. Her knowledge and patience is A+. Being the daughter of a moving…read moresenior and doing it alone with him, she has really taken the additional stress and worry off of our plate effortlessly. I'm still in awe and waiting for the to good to be true bubble to pop. THANK YOU CATHY !!!!!! You have no idea how you helped us with this new chapter in my dad's life. You were so peaceful and positive and we needed that reassurance.

Please be very wary of putting your loved ones into this facility. It is a lot of smoke and mirrors…read moreand some major bait and switch. They do not want anyone who doesn't fit into their specifically designed molds of how seniors should behave or exist. It was heartbreaking the way they treated my parents and honestly probably took a few years off their lives.

My grandfather has been here almost 2 years and I can honestly say that the staff are nothing short…read moreof caring, compassionate and professional! Not only does the facility look like a 5 star resort, but you get the 5 star service as well. The facility has been so accommodating with my grandfather's needs, especially with the pandemic going on. I can't imagine him being anywhere else!

nice retirement place but the food served in the restaurant is beyond disgusting ..over cooked and…read moremost of the time served cold

When two of our good friends shared the news that they were moving to Legacy Pointe at UCF, a CCRC…read moreon the edge of Winter Park, my husband I expressed only mild interest. However, our curiosity was stirred enough that we decided to attend an informational luncheon at the sales office. At that initial gathering, we quickly realized that Legacy Pointe at UCF is unique among such retirement communities. Because of it connection with UCF, this brand new community (Ground-breaking scheduled in January,2020) will offer us the intellectual and cultural stimulation that we have been seeking. With this realization, we seized the opportunity to select our future home with Diane, a thoroughly knowledgeable and professional sales representative. Now we frequently attend the monthly gatherings for future residents held in Winter Park to meet our future neighbors. We have enjoyed lively conversations with many of them as we share our enthusiasm for Legacy Pointe and all its amenities. At this point we are anxiously awaiting to begin the process of customizing our future home and leaving the chores of home ownership behind us.