my mom moved in December 2022. She's been very happy there. We're glad we made the choice.read more

From the owner: CERTUS at Waterford Lakes delivers expert memory care for individuals living with Alzheimer’s…read moredisease and other forms of dementia. Located in Waterford Lakes, Florida, our specialized Memory Care community combines deep clinical expertise with evidence-based, scientific care approaches designed to enhance quality of life. Through personalized support and purposeful programming, we help residents thrive while providing families with confidence, clarity, and peace of mind, creating renewed meaning and more successful outcomes for everyone involved.

The Bridge Assisted Living facility is located on Rouse Road close to the University Boulevard…read moreintersection. We had my grandmother here for a while and I found that the staff was professional and it was an overall positive experience.

I actually found Arden Courts in Winter Springs by mistake. I had been given directions to another…read morefacility nearby, but when I saw the Arden Courts sign and my GPS said I'd arrived, I pulled in. I'm so grateful I did. I missed my next appointment because I was given a tour and immediately knew this was the right place for my mom. The community is small, warm, and easy to navigate -- it feels like a home, not an institution. I love the intimate dining rooms and the individual living areas for each hall. Shan'a and her assistant Aixa are fantastic about keeping in touch and are always easy to reach for even minor questions. The nurses call with any updates or changes, which gives me so much peace of mind. I had been my mom's caregiver in my home, so I know firsthand how hard this job is. Arden Courts has a terrific management team and caregivers who truly care. Many of them have been there a long time -- Bernice, Jaquice, Gigi, and Kate have all given my mom so much attention and affection. My mom no longer speaks and mostly communicates with a smile, but every caregiver still stops to greet her and often gives her a hug. She's also a fall risk and likes to get up at night so she doesn't "miss anything" -- she has always been this way. The evening shift lets her stay with them in the dining room while they finish their tasks, then they tuck her into bed when she starts getting sleepy. That kind of flexibility and compassion is rare, and it means a great deal to me. Before Arden Courts, she lived in an assisted living community with her husband and complained about the food constantly. Now she enjoys her meals and the special activities the staff plans. About once a month, they host a family event, which is such a thoughtful way to bring everyone together. My daughter says it feels like a sorority house -- and honestly, I love that image. Arden Courts has been a blessing, and I'm so grateful for the care and warmth they've shown my mom.

Arden Courts was amazing for my dad, but also for me. The caregivers were exceptional, and always…read morewent out of their way to talk to him and keep him busy. They even managed to get him to participate in activities, when at first he was not fond of. But they kept inviting him, and they never gave up. They found meds that helped calm his agitation, and that made us all so happy! Everyone on staff has been awesome, and they communicate often, which was so helpful. I was at ease when I knew my dad was being so well taken care of. The facility is spacious, clean and "homey". My dad loved to walk, they have a large outside walking court, which he used often. I am so thankful for Arden Courts!!!

My Mom lived at Benton House for a year, moving out on December 4, 2023. Unfortunately, the…read morefacility forgot to cancel her ACH auto-payment and deducted for January 2024 rent. It was deducted on Wednesday and I've been trying to get it refunded since. She can't pay her rent at her new facility until refunded. They refuse to ACH the payment back and insist on cutting a check and overnighting. Been waiting for resolution for 2 days. Get it together, Benton House!

This is a house in a gated neighborhood by Waterford Lakes. It is an assisted living facility which…read morewas supposed to only house six people at a time. 90 percent of them were elderly. Robert and his wife, who own Avalon Assisted Living and Avalon Assisted Living II, are under litigation over their license; two of their facilities have been shut down. The state of Florida is trying to shut both of these locations down and it has been an ongoing situation for some time. I was told by David Selby, Florida Assistant General Counsel, that Robert has been in the court in the past over some serious charges that shocked me (I would contact him to find out more as I do not know the specifics). A woman in their care fell and eventually died: http://www.wftv.com/news/local/9-investigates-man-who-accused-assisted-living-mot/32003849 They present Avalon as a decent place. When you visit the place is spotless, very cheap for what it is and Robert and his wife come off as very kind and loving. Almost instantly my parent started complaining about the people yelling at night, the level of mental issues of the people, the staff being rude/overwhelmed, not being able to go outside, not having anything to do besides watch TV. One lady who worked there worked out with them but she was fired rather quickly. Then my parent went back to complaining. I think if they had painting, singing, walking or something then the people there might not be as angry but then again a lot of them seemed to me to not be quiet there in the head so I dont know. They lied to the state about my parent (this is documented in a visit), tried to overcharge me multiple times, feed them cheap food, would not provide paperwork that was asked for, the doctor who visited (Allillin) and the staff would not tell me when they came even though I asked MANY times (once I found out they had not come the day they said so that is probably why they didnt call me to come since they never came when they said), the staff went off in frustration in front of me at the elderly and said "now you wont get your medication" (probably because they are overworked/overwhelmed with the level of care required since every person in there appears to have a difficult time getting around or mentally has issues), I was told that my parent was used to move furniture to another location, I was told my parent could not go outside without me, the doctor who visits Avalon to care for the elderly did not have required medical documentation for my parent when asked for it multiple times, and it was just too much. I would say this bad review is just as equally a bad review for Alilin Family Medicine as I highly suspect they were claiming to see my parent and were charging for it even when they were not. I cannot prove this but why would they not want me to bring my parent into the office - why would they say "oh no we will be there in person" ? When I called to see if they came, they hadnt. Would they have told me they came if I hadnt told them I knew they didnt? My parent complained daily here and even threatened suicide. At the new location, my parent has not complained so I am happy and would have left sooner if I could've found a decent place.

The Watermark at Vistawilla is not a vacation community; it's a medical facility, with clean,…read morecontemporary furnishings and a resident population of fewer than 100. There are larger, more expensive, and more grandiose communities out there. But the personal relationship I've built with Chad Carnes is what lets me rest easy knowing my mother is safe. Under Chad's leadership, The Watermark has made my mother's transition through independent living, assisted living, and now memory care possible. Their entire team, medical staff, management, even the dining room staff, gives me peace of mind that my mother is well cared for. One moment says it better than I can: I watched a nurse casually offer her his arm, and she introduced him to me as "her attorney." She couldn't find the words to name what she felt, safe, cared for, at ease with him, so she reached for the closest phrase she had. That she chose "attorney" wasn't about accuracy. It was her way of saying, "this is someone I trust." Every decision, every move, every concern has been handled with grace and obvious care. During the period of my mother's greatest need, this team has provided everything necessary to protect her. When things have been difficult, they've worked with us to find solutions. I don't write reviews easily, but I write this one gladly. The Watermark isn't the biggest or the fanciest option in the area. It's simply the place where my mother is safe, and that safety starts with Chad Carnes. It's his leadership that sets the tone his staff carries into every room, every day. Because of that, I've learned to trust people I didn't know a year ago with the person I love most.

MEMORY CARE UNIT IS NOT A SAFE PLACE FOR LATE ALZHEIMER RESIDENTS…read more My mother could no longer care for my father at home at age 93 with late-stage Alzheimer. She had to make a 3-day decision because the hospital could not keep him there. She paid more than 10K a month at this Memory Care. She was impressed by the delicious food, clean environment, locked doors to outside Pavillion area and easy access for her visits. She did not know the questions to ask about trained staff for Alzheimer residents and about the high turnover of staff monthly. They do have one day and one night nurse and CNAs on the Memory Care side, but they also were taking care of the ALF side of the facility. There was supposed to be activities for the Memory Care unit but when we visited we did not see any. My dad progressed quickly into complete loss of memory and speech. He had some balance issues. There was no exercise program and someone who would help him eat. He could say a few words still, but didn't know us. He was not changed daily and his sheets were bloody from abrasions on his back and sometimes no sheets at all on the bed with a very rough mattress. He was always cold and asked for the thermostat to be turned up so the AC would not come on with his few words. They listened only when we put a note and told everyone who came in the room that it is too cold for dad to sleep at night or sit in the room and visit. We feel that he was neglected and abused by the staff with the abrasions, cuts, bruises, a broken nose and injured face. He also went to the hospital a few times while there. There are no video monitors in the halls or great rooms for accountability. When asked how he got hurt, most of the time they didn't know or say that he ran away from them and fell. He could only shuffle walk. We were in the process of intervening to get mother to transfer him to a smaller more experienced with Alzheimer place, when we came in for a visit and dad was laying on the bed with a death rattle with his eyes shut. We brought him home with Hospice care until he passed 2 days later. We believe he could have lived a few more months or so if he had better care and was not harmed. Please do not choose this Memory Care unit for your loved one as the lack of skilled care will cut their life short and they will just give up. My dad deserved to be treated with respect and honor and so does your loved one.