My experiences with the Mayflower have been terrible. I have a family member who went through the…read morerehab portion for after stroke care. The staff (most not all) are rude and do not communicate with family members about their loved one. They do not return phone calls. They talk rudely to the residents and about the residents to other staff members. My loved one sat in their soiled brief for over 2 hours on more than one instance because the nurse would not answer their call to take them to the restroom, which resulted in an infection. My loved one has also been given the wrong medication which resulted in an ER trip. Seniors deserve to be treated with dignity and respect, not like they are children without a say. Do yourself and your family member a favor and do not send them here for nursing/rehabilitation. I can't speak about the other parts but this area is horrible.

Negligent!!!! Hundreds of the Mayflower residents living in the Independent tower still are not…read moreallowed back to their apartments after the underground parking flooded during Hurricane Ian ( 9-28-22). As of today 11-4-22 the residents are still not allowed to go to their apartments even to pick up their belongings. Many are living in hotels. The Mayflower neglected to take care of flooding which has happened in the past but this time it fried their electrical, the generator and the elevators. Here is the latest update from CEO Steve Kramer on 11-4-22: This week, we continued to make progress on repairs to our electrical system. We received two tractor trailer loads of temporary electrical gear, which are being prepared for installation once the demolition of the existing electrical equipment is complete. We expect demolition to be complete and equipment installation to begin by the middle of next week. Once temporary gear is installed and activated, we will be able to initiate elevator repairs. Again, much of this work is happening simultaneously. As you know, we originally asked residents to prepare to vacate their apartments for three to four weeks, based on information we had at the time. Next week will be the four-week mark - and while we have made monumental progress in a relatively short amount of time, given the scope of our repairs, we clearly will not be able to have residents return yet. Because we are still awaiting confirmation on lead times for some critical repair components, we cannot yet provide a specific return date - but our contractors and suppliers are working with us to expedite the process as much as possible. As soon as we are able to solidify the timeline, you will know. We've had a number of inquiries regarding concerns about the possibility for mold growth in the apartments. Please know that we are regularly monitoring the apartment towers, and both our Building Services Director and Director of Construction agree that this should not be a concern in the apartments. Additionally, the garage and areas that were inundated with water have been remediated and treated as well. Many of you have been visiting the new Mayflower healthcare building. If you do: As a matter of safety, please do not park in the designated Fire Lane when you first enter the new building's parking lot. The City of Winter Park has been issuing citations to vehicles parked in that area. Finally, I'd like to share some good news: Last night, the Winter Park Chamber of Commerce held their annual Best of Winter Park reception. I am happy to let you know that, once again, The Mayflower was voted Best Senior Living! Congratulations! You are all a big part of helping us achieve this recognition. Steven Kramer, FACHE President / CEO

Caution: HarborChase of Dr. Phillips Assisted Living…read more My parents lived here for 41 days (Aug 15-Sept 25, 2025). After I filed a complaint, the Florida Agency for Health Care Administration (AHCA) issued a 48-page Statement of Deficiencies citing failures including not following physician orders and medication-related deficiencies. These findings are public record. During those 41 days there were three Executive Directors (DJ, Tammy, and Heather). The Head of Maintenance (Luis) also left. When I moved my parents out, I confirmed a zero balance. Our sales agent had represented one free month. After move-out, Katherine Schachter (Regional Director of Operations) and Mark McBride (Chief Operating Officer) provided written assurances regarding credits and refunds. However, full billing statements were not provided until February 26, 2026 -- five months later -- After my parents had already moved out, we received two phone calls delivering the same recorded message from Heather (Executive Director) identifying by first and last name an Independent Living resident who had died by suicide. I reported this as a potential privacy concern. Based on our documented experience, I do not recommend HarborChase of Dr. Phillips Assisted Living. The response to my post is to contact HarborChase. No I gave you 5 months to correct your mistakes. Give my parents their money back!! You violated both the medical and financial part of the contract!

As a caretaker who visits a resident at HarborChase frequently, I can say with confidence that this…read morecommunity is truly exceptional. From the moment you arrive, it feels more like a five-star resort than a senior living facility. HarborChase offers an impressive array of amenities that cater to both comfort and enrichment. Whether it's the beautifully landscaped outdoor spaces, the fitness and wellness programs, or the vibrant calendar of social events, there's always something engaging happening. The dining experience is another standout feature. With multiple restaurant-style venues serving gourmet meals, HarborChase elevates senior living to a culinary experience. It's also worth highlighting that under the leadership of a new executive director, HarborChase is undergoing a noticeable transformation. Her attention to detail and hands-on approach are clearly driving meaningful improvements in resident care and overall operations. If you're basing your opinion on reviews from a year or two ago, it's important to know--things have changed for the better.

Visited my grandmother staying here for rehab. Nice clean faculty showing some age. Friendly…read morestaff with lots of activities for residents. Nice dining room where you can have a home cooked meal with your loved ones for a reasonable price.

The skilled nursing health center is awful. No one around who knows anything most of the time…read more Always a few girls wearing scrubs and talking in an out of the way area but can't answer any questions. Doctor only comes in 1 or 2 times a week. Usually just sends his PA. People sitting alone in public TV area at tables but heads are down on the table in front of them. No one at the desk anytime I went in to see my mom.

I am disappointed and disturbed by what I have witness and experienced. The overall cleanliness of…read morethe facility is unacceptable. there is a smell of urine throughout, many areas appear dirty and poorly maintained giving concerns about hygiene and infection control. The attitude of the staff is troubling. Most are unfriendly, unapproachable, and lack warmth and compassion. My Dad was constantly falling and injuring himself which shows me he was not being watched. I was extremely worried about my father's health and the overall standard of care. He seemed to have declined faster in his dementia at this facility. Once he was moved to another facility, my father is now blossoming. If you care for your loves ones. Don't send them here!!

It's a nice place. Always clean and staff is very friendly. Architecture and decor is not "the…read morelatest and greatest," but it is homely and inviting. What I really wanted to harp on is the service. Putting your family member into homes like these can be very disconcerting -- are they taking care of her? Feeding her properly? Giving her love and attention? YES! Peace of mind is something too valuable in instances like these. My grandmother is currently staying here, and she is treated wonderfully. Her hairstyles change more often then mine, and her nails are always groomed/painted. The staff knows her by name, and are able to make considerate conversation, if only momentarily. Your loved one will be well taken care of here, and that, is invaluable.

I removed my father from one of the large corporate chains (Brookdale) because of neglect,…read moreunderstaffing, and incompetence that nearly killed him. He's not only made an incredible physical and mental recovery under Yolette and Mikayla's personalized care at Golden Cove, but he's also very happy there. It's a smaller facility where your family member will be treated as person rather than a number. Golden Cove may not have a grand piano in their foyer, but the care is excellent, and the residents and their families are happy, which is what should be prioritized when evaluating ALFs.

High class, beautiful residential community for seniors needing independent living or assisted…read moreliving accommodations. They have every amenity desired and then some. The staff is efficient and friendly. The chef and his team provides quality cuisine for every palate. The decor is relaxing and the features are well-planned. Love the swimming pool that has a ramp with a rail for seniors needing the added support upon entry and exit. Facing beautiful Lake Charity, the views are spectacular. An up and coming community with a traffic light for easy access to busy Maitland Blvd.

Opened in January 2022, I was told. It is a beautiful facility with mixed independent and assisted…read moreliving. Great location in Maitland, Fl. Not far from restaurants, a Farmer's Market, I-4 expressway. Lots of areas to sit in screened in porches, beautiful gardens outside, nice pool and a walking path. It has lots of potential. However, I cannot highly recommend at this time. They are pretty disorganized. When I initially met with the marketing director, I was told that the food was delicious with many options. The service is ridiculously slow in the dining area and far from being delicious. Quality is inconsistent. Food choices are limited with lots of carbs, mostly meat options , very limited fresh green vegetables or fresh fruit. They are very short-staffed. Servers seem burned out. Trelago The Grove is trying to hire more staff. Director is very opened to suggestions and making changes. He seems like he is really trying to improve things and he is hands-on. Newly hired Activities Director is warm, enthusiastic and very helpful. Outside trips are starting to be planned but up until recently, it was very limited. In a senior living facility, I was surprised to see the kitchen has high countertops requiring barstools. I think that most of my concerns relate to being new, limited staff and as I said there is good potential to improve. I will update in a few months.

I toured Savannah Grand with my mother and daughter last week, it was very impressive. All of the…read moreresidents seemed very happy; laughing smiling, socializing with friends. While I was there they had a singer for that days entertainment, and they celebrated the March birthdays with cake and punch and more songs. The place seemed like a wonderful home and I'm thinking about it for my mother. While I was touring I saw the schedule of events for the month, it looks like there are tons of things to do everyday there, from bingo, to trivia, exercise classes, prayer groups and so much more. My favorite thing about Savannah Grand was the court yards, they were so beautiful and peaceful.

The Staff at Savannah Grand cannot be beat. A group of caring committed and competent caregivers…read morefocused on meeting the needs of the residents with compassion and heartfelt care. The residents of this community are dearly loved.

This woman is heartless and rude She shouldn't be working…read morewith elderly people She was playing games on her tablet while I was talking to her then cleaning under her nails with the staple remover Gross

Owners Shelby and administrator all both POS's. If you have the money to pay to make them rich,…read morethey will fake smile to you all day long and kiss your ass but you better pay up. They enjoy their mansions while residents sit in feces until someone decides to attend to them. Would never recommend any facility from this company.