Please be very wary of putting your loved ones into this facility. It is a lot of smoke and mirrors…read moreand some major bait and switch. They do not want anyone who doesn't fit into their specifically designed molds of how seniors should behave or exist. It was heartbreaking the way they treated my parents and honestly probably took a few years off their lives.

My grandfather has been here almost 2 years and I can honestly say that the staff are nothing short…read moreof caring, compassionate and professional! Not only does the facility look like a 5 star resort, but you get the 5 star service as well. The facility has been so accommodating with my grandfather's needs, especially with the pandemic going on. I can't imagine him being anywhere else!

This alf blows all others in the area out of the water when it comes to customer service,…read moreattention, and care. The ED is responsive and detail oriented. The employees go out of their way to treat residents like family. Was very impressed with how attentive they were, even when no one was looking. The food is excellent too! :)

I want to give a big thank you to the administration for giving me a meeting to work on a solution…read moreto help my Mom. They listened and told me like it is. We worked together to make a plan to get mom to do her PT and join in the wonderful activities. It hasn't been easy and they Do Care about the patients. Thank you for listening and caring to help us all move forward. I really appreciate it. I also want to thank ALL the PT staff for trying to deal with my smart stubborn Mom n her crazy daughter, who refuses to give up. My Mom will walk again. Love you all

These people abused my father, but our insurance wouldn't move him because they said we couldn't…read moreprove it. The nurse Beclipps was verbally and physically abusive to my father with Alzheimer's. I've left this review 5 times, but they keep paying to have it taken down.

Beautiful assisted living in Winter Springs. I don't have…read moreany family here but I come here to get my haircut by Suzy Porter. She does amazing color and cuts. She does all the women's hair who live here. The lobby is bright and beautiful it's Christmas time so they have several Christmas trees. I grabbed a cup of coffee and a cookie while I was waiting.. Lots of events to do here and they even have a swimming pool. The only complaint I have is the parking is limited.

The Savoy is a beautiful community! The staff and residents are so friendly. The food is amazing…read moreprepared by Chef Oscar. A must see

High class, beautiful residential community for seniors needing independent living or assisted…read moreliving accommodations. They have every amenity desired and then some. The staff is efficient and friendly. The chef and his team provides quality cuisine for every palate. The decor is relaxing and the features are well-planned. Love the swimming pool that has a ramp with a rail for seniors needing the added support upon entry and exit. Facing beautiful Lake Charity, the views are spectacular. An up and coming community with a traffic light for easy access to busy Maitland Blvd.

Opened in January 2022, I was told. It is a beautiful facility with mixed independent and assisted…read moreliving. Great location in Maitland, Fl. Not far from restaurants, a Farmer's Market, I-4 expressway. Lots of areas to sit in screened in porches, beautiful gardens outside, nice pool and a walking path. It has lots of potential. However, I cannot highly recommend at this time. They are pretty disorganized. When I initially met with the marketing director, I was told that the food was delicious with many options. The service is ridiculously slow in the dining area and far from being delicious. Quality is inconsistent. Food choices are limited with lots of carbs, mostly meat options , very limited fresh green vegetables or fresh fruit. They are very short-staffed. Servers seem burned out. Trelago The Grove is trying to hire more staff. Director is very opened to suggestions and making changes. He seems like he is really trying to improve things and he is hands-on. Newly hired Activities Director is warm, enthusiastic and very helpful. Outside trips are starting to be planned but up until recently, it was very limited. In a senior living facility, I was surprised to see the kitchen has high countertops requiring barstools. I think that most of my concerns relate to being new, limited staff and as I said there is good potential to improve. I will update in a few months.

Incredibly disappointed in this place. They offered a nursing home, which was the only reason my…read moreparents moved there, as well as many other residents. They closed the nursing home, which was very unfair to everyone who moved there and was told they had a 5 Star nursing home. To add insult to injury, every year they continue to increase the monthly fee to live there. Residents buy the townhome or condo, which then goes back to the facility when your loved one dies. So basically, your loved one is taking a large amount of money and just burning it in a fire pit. The monthly fee covers water, taxes, and use of the new outdoor pool. Give me a break! Water and taxes would not cost over $1,000 a month to live in the townhome. I believe the fee is higher for the condos. They mow the area, but residents are responsible for their flower beds. Save your money and keep your loved one in their home and pay someone to come in and look after them! In my opinion, these places lure folks in and take their money....all under the guise of Christianity. It's shameful.

My folks have relocated here from Sarasota to be closer to the family. The office staff was very…read morenice in transitioning my folks from their gated deed restricted community (over 55) to this independent living retirement community. There is an application process and then it's on to customizing their villa. The layout is spacious and the onsite staff was very helpful in coordinating their appliance deliveries and unit customizations. The community is quiet and well kept, nice landscaping and mature trees. The fellow residents are very nice and welcomed my folks to the neighborhood and the St. Luke's Lutheran church community. My folks are settling in to their new home very nicely.

MEMORY CARE UNIT IS NOT A SAFE PLACE FOR LATE ALZHEIMER RESIDENTS…read more My mother could no longer care for my father at home at age 93 with late-stage Alzheimer. She had to make a 3-day decision because the hospital could not keep him there. She paid more than 10K a month at this Memory Care. She was impressed by the delicious food, clean environment, locked doors to outside Pavillion area and easy access for her visits. She did not know the questions to ask about trained staff for Alzheimer residents and about the high turnover of staff monthly. They do have one day and one night nurse and CNAs on the Memory Care side, but they also were taking care of the ALF side of the facility. There was supposed to be activities for the Memory Care unit but when we visited we did not see any. My dad progressed quickly into complete loss of memory and speech. He had some balance issues. There was no exercise program and someone who would help him eat. He could say a few words still, but didn't know us. He was not changed daily and his sheets were bloody from abrasions on his back and sometimes no sheets at all on the bed with a very rough mattress. He was always cold and asked for the thermostat to be turned up so the AC would not come on with his few words. They listened only when we put a note and told everyone who came in the room that it is too cold for dad to sleep at night or sit in the room and visit. We feel that he was neglected and abused by the staff with the abrasions, cuts, bruises, a broken nose and injured face. He also went to the hospital a few times while there. There are no video monitors in the halls or great rooms for accountability. When asked how he got hurt, most of the time they didn't know or say that he ran away from them and fell. He could only shuffle walk. We were in the process of intervening to get mother to transfer him to a smaller more experienced with Alzheimer place, when we came in for a visit and dad was laying on the bed with a death rattle with his eyes shut. We brought him home with Hospice care until he passed 2 days later. We believe he could have lived a few more months or so if he had better care and was not harmed. Please do not choose this Memory Care unit for your loved one as the lack of skilled care will cut their life short and they will just give up. My dad deserved to be treated with respect and honor and so does your loved one.

Few things can distress you about a business more than their finance department not returning calls…read more-- or answering messages -- about the bills they charge you. That's especially true when its about extra costs tacked on to the monthly regular bill! After 4 weeks and several calls, they still won't contact me about the extra costs for my mother. I'm beginning to regret the choice of Westmark at Vistawilla.

i am the caregiver for a veteran that went there and stayed about 5 days . It was not a pleasant…read moreexperience . The staff complained if he ask for anything . his bed had soiled pads under the sheets as they didn't change them regularly , i provided all medications of his and they ordered from their pharmacy & proceeded to bill him after he got home . I would not go back there nor would I recommend it . The $3500.00 fee paid at the beginning was said to be rent however when I ask for it back - it's now a community fee ! Very misleading and a sad way to do business.

Really bad experience in the memory care unit - thankfully my father didn't have to stay there very…read morelong - He would always tell me there was a lot of yelling by staff members. Not much activity and smells horrible - only 1 staff member present in the unit on the weekend