Absolute worst Hostel experience of my life. Do not stay here! I was assaulted by another hostel…read moreguest who sucker punched me and ended up knocking my two front teeth inwards. It was a completely unprovoked attack. The "experience" staff Yazmin and Romina completely failed to follow any proper protocol. They didn't call the police. They didn't call me emergency medical care. Instead, they left me to bleed all night by myself until I could figure out where to get emergency medical and dental services the next morning. Keep in mind it was also my birthday! Even though the guy who attacked me was also an American tourist, the hostel refused to release his name to me! He checked in on October 29th and they had all of his information and yet they still refused to give it to me so I could pursue charges. Cozme the manager said he would look into it and just kept pushing it off every day on purpose. Then they treated me like I was some outcast. Completely ignoring me and shunning me until I checked out on November 3rd. I had to get a emergency flight back home. I am currently undergoing medical and dental appointments to try and save my teeth. I may have to get fake implant teeth now and I'm an actor in New York City. Absolutely unacceptable behavior and failure to assist their guests in great times of need and emergency situations. That is not how you treat your human family. Hostel is a joke, pretty much run by "grown-up" children. They only care about partying and scamming guests for tours that they charge extra for to make money. Also, no hot water. Bathrooms that flood with peoples urine and other human waste. I wish I would have never stayed here. Completely ruined my 30th birthday trip and I'm now looking at months of medical and dental treatments.

I stayed at this hostel which is why I'm writing the review. It wasn't hostile here at all! So I…read moredon't know why they called it that?? ¡Good atmosphere! A lot of folks were saying 'Como Estas' - I appreciated this culture. Very friendly staff here - I liked them all (most of them (I'm kidding around)). There was a daily excursion to meet other folks. we played Uno at the cenote (even though there was some people not saying uno when they had one card left, but it's fine, I'm over it now). One guy even had a blue card and said 'blue-No', I didn't get the joke and I still don't. At the same cenote, there was a man who told us that if we jumped into the water w sunblock on, he would be mad & would sniff it out. I tested the theory and put a bit on my left thumb. He smelled it! Always listen to authorities in Mexico! Especially when you're extorted by the polica for not wearing a helmet on a moped. I told them I spoke English but they kept politely speaking Spanish - way to be patriotic guys! ¿Que Paso?

Renters beware. Property Manager non responsive in timely…read moremanner. 2am and not at all. BED BUGS FOUND IN CONDO No hot water second night No water at all on the third night Says has gated security is just a guy that raises and lowers a pole no questions asked. Sliding door did not lock at all. Easy access for anyone. Owner initially refused any refund but finally got one nights funds refunded. Unpleasant experience Manager response: ( With renter response to each item in parenthesis). Be advised these are the owner responses and not the condo on sight manager. -At the check in no issue was noticed by you, so the apartment was delivered in perfect conditions. (Very quick walk through with condo manager no time for us to check absolutely everything. Who does). -There was hot water all the time, the second day the heater was shut down at the check in it was working properly, in 10 seconds it was lighted on by the property manager. ( Was working at check in. Stopped second night. Text and call manager no response until 2am in morning via text. Had to wait till 8am to show up and we wanted a very early start that day). -There is 24 hours security, it is false it is just one guy opens the door. As you know at the check in that guy was informed that you were renting the apartment, so this is the reason because that guy did not ask any time you came in, as he knew who you were. Nobody from outside can enter in without an identification. ( This is completely false. From first time entered gate was opened with out question to us if staying there or what condo number) -Bed bugs? As said before you did not notice any bed bugs at the check in. They appear in the second night? Where were they in the first night?. (Kids passed out on couch first night so we did not move them to bed. Second night when covers pulled down is when bugs discovered. Was same night as hot water going out so see above about response time. This was only remedied by changing sheets and we were told was ok now. Bed bugs live in the bed not the sheets thus called bed bugs. Mattress has to be destroyed and new purchased. We did check other beds and thankfully not found. Owner later says we could have asked for different condo of course this was after we arrived back to home in US. And no response to the zero water we did not have on the third night with now response at all from on sight manager. Ended up having to buy a lot of water at Walmart to warm up and use to get clean as we had a 7am flight the next morning. Could not clean or do any dishes as well. Also no response to the sliding door that had absolutely no locking mechanism what so every. Very huge security issue. Over all Playa del Carmen awesome place to visit, but would not recommend this condo.

I guess it's ok for the price. To be honest it like a shit hole. We got the fan room, it's so hot…read moreand smell. They give you breakfast - banana, coffee and toast. Not buffet style, there will be a person make you a plate. Staffs are nice and pet friendly here.

Great hosts, private, and an excellent location!!! Dan and Cindy will attend to all of your needs…read morewhile still providing total privacy.

From the owner: Hey there! We’re Greg and Silvia, and our story in Cozumel started with little more than a dream…read moreand a couple of rooms. Back in 2011, we opened the doors to our very first 2-unit guesthouse, Los Alcatraces Cozumel, right on 25th Avenida. It was cozy, heartfelt, and filled with the kind of charm you can’t quite buy off a shelf. For eight years, that place brought us so much joy—and let’s be honest, a fair share of learning curves too. But eventually, we outgrew it. We knew we wanted something more: space, sunshine, and maybe a pool where folks could unwind after a day of snorkeling or just sip a cocktail and watch the world go by. So when we found a larger property tucked away on 15th Avenida, it felt right. We reimagined what a boutique stay in Cozumel could be and created Stingray Villa—a mini resort with four Airbnb units all wrapped around a central pool. Simple. Elegant. Relaxed. Fast forward to today, and we’ve had the absolute pleasure of welcoming guests from over 100 countries. It’s been quite the ride. And you know what? We’re still just as excited about every check-in, every story shared by the pool, and every sunset that reminds us why we started this journey in the first place.

My partner and I stayed here earlier in July. This is a very quiet little guesthouse tucked away…read moretoward the very end of a main road (that turns residential and dead ends right before the docks). If you're going to stay here, make sure you let them know when you're going to arrive as there doesn't seem to be a front desk. I called when we got there and we waited for about 10 minutes until Genevieve got there. Not a problem though because I do understand it's not really a traditional hotel. The grounds themselves are beautiful. There's lots of green space, and there's also a little pond with two turtles in it. Hopefully someone is feeding the turtles because when we were there we gave them like 2 whole avocados over the span of 3 or 4 days - them seemed famished. The pool is OUTSTANDING. It's not a traditional pool, there's not really much space to sunbathe, but it felt SO good after a long, hot day at the beach or walking around town. Plus it overlooks the ocean. Our favorite part of the place was the rooftop. Stunning views. Unfortunately the room we stayed in had window that overlooked a tree and a wall. There was a little window at the top of that wall, and no curtains on it, which made for a daily wake up time of whenever the sun came up. BUT, their neighbors started building a wall right outside that window. The stairs they were using to get to their roof were right outside that window, and any of the workers could've looked in our room, and directly down into the bathroom/toilet. I let management know and they came not more than two hours later to measure the window and make a mesh curtain for it. I was VERY pleased with how quickly they reacted to my email. It's unfortunate (and not Layla's fault) that there was a wall built, but I suppose that solved the sunrise wake up every morning. Other than that the room (selva) was nice. It had a little cooktop, sink, microwave, refrigerator, and coffee maker. The refrigerator froze almost everything we put in there, and we were unable to mess with the temperature. They had dish soap, hand soap, and I think body wash as well. Beach towels were provided though they're old and stained. The pillows were mish mash as were the pillow cases. I thought they had a restaurant and yoga classes and a salon, but everything was closed. Overall I'd recommend this place. It's a wonderfully affordable option and the entire staff is nice (I think we interacted with 5 of them; they'd come during the daytime). The views can't be beat, and the quietness of the location really amplified the charm that is Puerto Morelos!!!!

We come to Layla guest house not just for the property but for the food and activities (sunset…read moreyoga, movie night, music, massages, salon, etc ...). We love this place and consider it our mothership in Puerto Morelos. They serve Bibimbap which is the best we've ever had! This says a lot as we live in San Francisco where there are lots of Korean restaurants. Massages by Marcos are the greatest! Noemi and Steve provide great haircuts and salon services. Jime and Lucio, who are the managers, come up with various music and night activities. Brunch with Jime and Gloria Casanova is very entertaining! Thank you to all the staff of Layla Guesthouse.

Views are incredible. Directly on the private beach. Quiet, calm, relaxing, and beautiful!read more

Suenos has much to offer in that it is situated quite strategically in Tulum....far enough away…read morefrom louder clubbing venues but sufficiently close to the restaurant scene. It is on the beach, and you get a small complimentary breakfast each morning. There a couple (mostly friendly) dogs on the property, in addition to a couple birds that frequent the dining tables. As for the humans, the staff is happy to cater to any requests and willing to help with general topics that come up during your stay. You can also use complimentary sunscreen at the check-in area. The only reason I'd knock it a star is that I think the staff could be more helpful when it comes to very basic questions about Tulum. For example, getting around the city via taxi requires some negotiation and predetermined knowledge about the way taxi drivers rip off tourists. There is also a colectivo available. However, when we inquired about this, the staff claimed ignorance and did not give us this information (kickbacks are common in Tulum...be ready to protect yourself against scams).

This resort was amazing! All of the staff was so friendly and accommodating. The service for food…read moreand drinks was always quick and everything tasted amazing. I stayed here in November and would definitely stay here again on future trips to Tulum. The beach and lounge chairs/cabanas were perfect as well!!