1. Maga Ocean

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    Manchester, NJ

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    5 years ago

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    Compassus

    Compassus

    1.0(2 reviews)
    8.3 mi

    Horrific experience. Our family conveyed to nurses prior to signing with Compassus that we were…read moreopposed to Morphine. We were told they would not administer any Morphine to our Father. However, one of the first things they ordered unto his admittance to the nursing home was Morphine. Not the bed and air mattress, neither the wheelchair neither the Geri chair but medication that made him lethargic. They were very insensitive to the needs of our father and family. They preyed on my father's vulnerability as well as ours. They told us that my father would not be axle to go into any nursing home unless he was on hospice. They deceived us. They pressured us with claims that he wouldn't have anywhere to go. Their representative should be released from duty. She is very rude and dishonest. Please do not use this company use ECHO instead.

    I can not stress enough for anyone needing hospice services to stay clean or this company ! The…read moretotal lack of communication and compassion that this companies employees offered was a disgrace ! We had hired an aid named Lindsay who was supposed to look after and take care of my grandmothers basic hygiene needs For an hour a day . This was to much for her to handle instead she spent the hour socializing with employees of the facility .She didn't even takes step to be sure she had a glass of water by her bed . My grandmother had fallen and we were not notified for days of the incident by Danielle . We would see bruise on my grandmother and that's when we asked what happen and was told that she had no idea of the incident . She pointed fingers at the facility instead of taking responsible for her own lack of follow up .My grandmother lost 40lbs while in the care of hospice I was told they were going to give her ensure which she never even received . My grandmother passed away on Saturday we have yet to receive a phone call from them notifying us of her passing . We have not even receive a call offering condolences from any employee of this facility or even the Chaplin . The employeed of this company are more concerned about putting little to no effort into their patients and collecting a pay check . If you are looking for someone to take care and look after your loved one in their finals days / hours steer clear of this company !!!

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    Compassus

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    Complete Care At Arbors - My mother's broken phone.

    Complete Care At Arbors

    2.0(4 reviews)
    3.5 mi

    If you care for your loved one, do not send them here.My mother was at this place not even a week…read moreand there were numerous problems every day. It was always an issue getting someone to take her to the bathroom. She would ring the buzzer and wait most times 45 minutes. They put her in a diaper after we asked them not to and spoke to the nurse. The nurse said we needed to bring the necessary supplies so she wouldn't have to wear a diaper. I then informed her the supplies have been in her room for two days and you guys put them in there. She then promised it would not happen again but they still left her in a diaper which caused a huge sore on her backside. I found 2 different pills on the floor and one in a cup. One of the medication's round up being my mother's congestive heart failure pill. The nurse then told me and my sister that she could not give her another one because as far as she knows, she already gave it to her. Most of the nurses were rude. They broke her phone and tried to convince her not to go to the hospital when she was shaking like a leaf and white as a ghost and couldn't breath and after being at the hospital for only three hours she ended up needing 2 blood transfusions. The administrator was made aware of these problems and reached out only to ask me to take down the bad review I put up. I then asked for me and my sister to sit down with him and go over everything that happened which he did do. and then had probably about an hour and a half meeting, trying to explain every single situation that happened every single night, including a nurse, screaming at my mother, not allowing her to go to the bathroom and also screaming at me and my sister, when we called to the point where I was up knocking on the door from the facility at 5:30 in the morning trying to make sure my mother was OK .We asked him to look into who broke her phone and everything else that was done to my 80 year old mother. all he keeps saying is that he's looking into and can I please take down the review. And he said his staff needed "better hospitality" and he was working on that.

    This place is a death trap. Do not let your loved ones go there for any reason. There are too many…read moreissues to list here and the owners don't care. The problems start at the top and when the heat gets turned up they just shuffle the administrators to a different facility. I unfortunately found out the hard way. They have an F rating with the NJ Depart of Health. You can go to the website and read the details. https://healthapps.state.nj.us/facilities/fsFacilityDetails.aspx?item=NJ61537

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    Complete Care At Arbors
    Complete Care At Arbors
    Complete Care At Arbors

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    Home Instead - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead

    4.0(5 reviews)
    9.8 mi

    Home Instead Senior Care used high pressure sales tactics on my single 86 year old mother to sign a…read morecontract. They were told by my mother that see wanted to try the service and see if it was a good fit. They charged $130 for a health care evaluation for there own baseline. They secured a security deposit for 2 weeks of service @ 8 hours per week 16 hours total. There home health care aid had no cooking skills, was not herself health conscious and provied little or no amenable care other than to chat up my mother @ $32/hr. After 4 days of 4 hours of service my mother decided it was not a good fit and called Home Instead to cancel services. 4 days latter they withdrew another 2 weeks pay out of my mothers account of which my mother had reversed. Then they then sued us in Superior Court for none payment. There was no phone call from Home Instead to discuss the matter or fined a resolution. This company was a predator and created a-lot of unnecessary stress when it can to my mother and our family!

    I was very relieved to find a company staffed by personable, knowledgable and morally upright…read morepeople who put the welfare and concerns of their clients first and foremost. This Home Instead in Ocean County NJ treats my mother like she is one of their own. Since I live in Utah and my mom is in NJ, It is very comforting to know that she has people looking after her and acting as extended family; they are considerate, kind, respectful and trustworthy. I highly recommend this company. It is a difficult thing to watch our parents age and need help: this Home Instead in Ocean County makes a difficult situation easier.

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    Home Instead - Home Instead Care Giver and their client

    Home Instead Care Giver and their client

    Home Instead
    Home Instead - Home Instead Care Giver and their client getting ready for the day

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    Home Instead Care Giver and their client getting ready for the day

    Maga Ocean - hospice - Updated July 2026

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