Top notch customer service! I blindly scheduled an appointment online with the business on a Friday…read morefor couch cleaning for the following Monday at noon because I was in desperate need of a cleaning. Monday morning I get a text message from Oscar kindly asking if he could reschedule me for the following day due to family matter (things like this happen and I totally understand) we agreed on the coming Wednesday. When Oscar arrived he was very professional and got straight work. He explained what his goals were for my couch and what was obtainable. I have a sectional that I typically get professionally cleaned about 1x every year. I have 2 huskies and a German Shepherd who shed a lot and love to cuddle on the couches so you can only imagine how hard it is to keep clean despite using covers and cleaning it in our own. In all the service took about 1.5 hours to complete from start to finish. Oscar left it looking brand new! Definitely worth the price, I've used many different companies over the last 6 years and they all try to upsell a bunch of add ons. I'm sure I'll be using Family Carpet and Upholstery in the future.

Oscar has serviced our carpets and furniture for the last 4 years or so. Communication and service…read morehave always been impeccable. Oscar is an extremely hard worker and when he shows up he gets the job done. Highly recommended with no reservations. You won't be disappointed.

This was my first time calling in for a carpet cleaning service…read more With more than a decade's worth of grime baked into the floor and stairs, I had my doubts anything could be done to salvage the carpet and figured I'd need to just replace it outright. My experience with Quality Carpet Care was top notch from the moment I submitted a quote inquiry via Yelp app. The owner, Johnny responded within the hour to my first message. Multiple appointment slots were also included in his response to facilitate planning. After electing for the next day appointment, I received messages via the app up until Johnny's arrival. I was delighted to have the real time status updates. The operation is entirely self sufficient and run out of a cargo van. Massive generator on the vehicle powered all the machines. Just needed an outside water spout. There was a 4 stage (most vendors do not offer all 4) process involved: spraying a citrus scented degreaser agent to the flooring, agitating the stains with a broom like brush, the actual steam cleaning with a vacuum-like device connected to a continuous steamer, a finishing "sweep" of all flooring. Incredibly, 10+ years of hard stains vanished and once the carpets dried two days later, the flooring in my house had a new carpet "feel". Not just the smell but actual bouncy feel. Suffice it to say, the service that Johnny offered was 200% value added. He's also the most personable guy I have ever met and is from the LA area. I am glad I had called Johnny and wish I had done so sooner. Note that there may be some confusion due to Steve being mentioned in some Yelp reviews. Johnny just recently acquired the business from Steve. According to Johnny, he does both residential and commercial office cleaning. It was the perfect experience!

Thanks guys!! I've wanted our nice apartment carpets cleaned for YEARS but we're not allowed, but…read moresince this is a professional company they allowed Johnny to clean our living room, and we're so thankful!!!

10/10. Great service. Super quick responses. Would recommend to anyone and hire again.read more

I was moving into a new place and wanted the floors thoroughly cleaned and sanitized. Hector and…read morehis wife came out at the last minute and did an amazing job. He was honest, didn't try to upsell me, and even advised against wax because it can leave residue. His quote was much lower than others without sacrificing quality. My floors are sparkling and ready for a no shoe household! Highly recommend.

My wife actually used them 10 years ago for carpets going down the stairs. With our senior dog, he…read morehad some digestion problems and could not hold through the evening. Well, don't need to say more, so we needed our carpet cleaned quickly. G & R was able to come on a Saturday and clean our carpets to new condition and were very reasonable for what I thought would be over $500. If you animals in the house, you know what they can do to carpeting when inside during cold evenings or when it rains. So, my recommendation is to have the carpets cleaned every so often and keep the house fresh for our furry friends...

They have the equipment, experience and know how to clean tile floors. We had messy floors with…read moregrout and paint spots that needed cleaning. Very happy with the finished floors.

Fastest to respond with clear communication and great pricing. Scheduled the next day and was close…read moreto his ballpark estimate. I had my carpets professionally hoovered the day before, this helps the carpet cleaning crew do their job quicker. Will use this service again.

Shit happens but with Leonard stains come and go. Been using his services for 4 years now. There's…read morealways a kid related stain on the hubby's beloved green couch or our living room rug and this guy magically gets the stuff out. He tried to take out a stain in the bathroom grout a couple years ago and when it wasn't successful he didn't want me to pay him. The man takes pride in his work. Highly recommend

I have used Kay and A Prime cleaning 3 times already to clean my sofa. I have a dog and always have…read morepeople over so it gets dirty fast. They are always reliable, quick to respond and very kind as well as trustworthy. Sergio makes sure he is detailed with the cleaning and is always looking out for the customer.

Kay and A prime cleaning provided a great cleaning service! Will be using them again on a bi-weekly…read morebasis.

This was the first time I did business with Brite Spots Carpet Care and I'm glad that I did. Gus…read moreand Caleb are very professional and customer service focused. They run their business in an organized and efficient way. Gus made it easy to schedule the appointment. Caleb was very punctual and his work is high-quality! I have a large couch that needed to be cleaned as well as a rug in the living room. In addition, two bedrooms and a hallway on the second floor that needed the carpet to be steam cleaned. I am very satisfied with the results of the cleaning today and would give my recommendation of their services to anyone. You will get great value for the cost. Thank you Gus and Caleb

I rarely leave negative reviews, but my experience with Brite Spot Carpet Care was so disappointing…read morethat I feel obligated to warn others. I hired them to clean my rug and sofa, expecting professional care and expertise. Instead, they returned both in worse condition than before. My rug came back damaged, and my sofa was also affected during the cleaning process. These were not inexpensive pieces, so seeing them damaged by a company that advertises professional service was incredibly frustrating. What made the experience even worse was the way they handled the situation afterward. Their customer service was some of the worst I've ever dealt with. Instead of taking responsibility, showing concern, or trying to make things right, I felt like my concerns were dismissed. There was no sense of accountability and no genuine effort to resolve the issue. To make matters worse, they didn't even offer any type of refund, partial reimbursement, or compensation for the damage they caused or the inconvenience I experienced. When a business makes a mistake, I understand that accidents can happen. What matters is how they respond. Unfortunately, Brite Spot Carpet Care chose not to stand behind their work or their customers. I trusted them with valuable furniture and rugs, and I deeply regret that decision. Based on my experience, I cannot recommend Brite Spot Carpet Care to anyone looking for reliable, professional service. There are plenty of companies that value their customers and stand behind the quality of their work--this was not one of them.

Keith is the man. He has been helping us for years with quality carpet cleaning. His prices are…read moregood and his service is great. And he has an incredible attitude and work ethic. If you need carpets cleaned or your upholstery cleaned, no sense looking elsewhere -- just call Keith.

I had really high hopes for this! Our 8x10, low-pile rug had a pet accident on it (and hadn't been…read morewashed in the entire year we've had it) so decided to have it professionally cleaned. Keith was super responsive and I was pleasantly surprised that he was able to pick it up within the day I texted! He said he wouldn't be able to clean it day of, but that was totally ok- he promised it within two days. It was because he couldn't clean it outside our apartment since the security wouldn't let him (otherwise I think he might've been able to do it same-day), so he said he'd need to take it back to his place, which I was ok with. So we handed it to him on a Wednesday and got it back Friday. When we got it back, underneath the rug was MUCH, much more dirty than when we handed it over (pictures attached). He said it was because he had to do it on a driveway? But I feel like as a business owner, I wouldn't be able to give it back in basically a worse condition than when I received it. The smell of our pet was still there (it wasn't a territory marking or anything either, it wasn't a big deal), and maybe a few dirt spots from the driveway might've been fine, but it was literally all across the underside of our carpet. There were scuffs on the back too which leads me to think that the driveway may have been rough or what he used on there to brush it was super abrasive. And just to clarify, our rug has always been in our living room- the underside was spotless to begin with. So basically, we had to wash the rug IN OUR BATHTUB several times (and you can see with the water in the tub how dirty it still was), dry it out on our patio by moving our plants around so it can fit the rug, and then when it was almost dry, we took it to a cleaning place to have it done. So there you have it- unfortunately can't recommend this to anyone else. The physical labor we had to do by soaking the rug in water, wringing it, taking it to the balcony, taking it to the cleaners- it was a nightmare.