I wasn't very happy with Chem-Dry service, I did not expect that a stain in the hallway would be…read moregone completely, but I expected successful result in the small bedroom, and it's smaller, but still there, kind of disappointed!

I called Chem Dry on Monday to clean the carpet in my living room and guest room for pet…read morestains/odors. They were able to get me an appointment today, which is Thursday. They called to let me know they were on their way and arrived on time. They explained the process in detail and I didn't really have any questions or concerns. In and out in about an hour. Courteous, friendly, and most importantly, they did an excellent job. They were able to get some very tough stains out of my carpet. Price is fair and very much worth it. Will do business with them again.

I had this company out for a long‑overdue deep clean in a small, crowded apartment. The team of…read morethree worked really hard and did an excellent job on the floors, tub, and kitchen/bathroom surfaces. They were professional, efficient, and respectful of my space. I'm planning to have them come monthly and highly recommend them.

I used this cleaning service and I found it overpriced and very poor. They cleaned my two bed…read moreapartment costing $189. They did not clean the floors, the trash was not taken out, the surfaces were not cleaned. for this price the only I could see that they had done was vacuum. Very disappointing and I would NOT recommend.

After using the local steam cleaning services, we decided to try something different. Lafayette…read moreCarpet Cleaning was a very pleasant find. The young men that owned and ran the company were very knowledgeable about carpets and the process and articulated it well. They were very careful as they worked. There was no mess and they were very respectful of our furniture and belongings. The results were excellent. Carpets are cleaner than they ever have been. They even brought back some of the texture of the nap. We only had them do half of our house just to see how they would do. We are now ready to give them a call to come and do the rest of the house. Great job, guys!

The previous owners of our new home had pets that had left their mark on the carpets...literally…read more Moving in we wanted it to be a fresh start so we reached out to Lafayette Carpet Cleaners. Scott Schneider came out and spent time walking though the house with me discussing their process and pointing out spots his expert eye caught that I had not noticed before. The day of the cleaning the two men that came out (sorry I've forgotten their names) were clean cut and professional. We did another walkthrough of the house before they started the work. I was not able to stay while they were working and left them to close up when they were done; which they did. When I returned that evening the carpets looked beautiful and all the pet spots were gone. I definitely recommend LCC for you floor care needs.

Mark is exceptional. My carpets look and stay clean for months. I have used them for 2 yrs…read more Mark goes above and beyond if needed. He will stay extra time to make sure everything is perfect. I felt like my happiness was his prioriTy. Our carpets are 10 yrs old and look brand new. He uses a process that does not make your carpet so wet they take days to dry. They are mostly dry before he even leaves. He has very large fans that dry the carpets quickly. he protects furniture and drywall and even landscaping from hose damage. He uses a cleaning process that does not use detergent, as that will attract dirt after it is cleaned. He continually educates himself (attending classes and consulting with chemists) I have cream colored almost white carpets, two dogs, and a teenager. I also babysit dogs regularly that have accidents. Our carpets still look brand new. Mark will go above and beyond for you to make sure you are happy. Our house smells fresh and looks clean for months. I use him every 6 months because I babysit other dogs. He was recommended to me from a neighbor that used him. I will never use anyone else. I have built a positive relationship with him and can easily text him when I have a dog mess/teenager mess situation. Direct cell is 765-250-6108 or office 765-523-2214. www.naturallysafecarpetcare.com.

So, we thought a whole house carpet cleaning was in order. We wanted a local business that had a…read moregood reputation, and ultimately chose Naturally Safe Carpet Care in Lafayette IN. Mark, the owner, came out to evaluate our needs, describe how the cleaning process works, and to give us an estimate. He was thorough, clear, and easy to understand. On the designated day he arrived on time, set up his equipment, and went to work. He was efficient, informative, conscientious, and (once again) thorough. And although his equipment extracts most of the water used in the cleaning process, he also brought along a couple of fans to help speed the the drying process. Was it the cheapest carpet cleaning service we investigated...no. But, the price was competitive, and we thought we got excellent quality for the price paid. In essence: a very good value. Bottom Line: Some years from now, when we want the carpet cleaned again, we're calling him.

We really appreciated how quickly Ron was able to help us and how fast the carpet dried on our…read morerental. Our living room carpet is just as clean as when it was new. Friendly service and we'll call them again next time we need carpet cleaning with a new tenant.

Let me share my experience with Stanley Steemer, starting with the hiccups I encountered before…read morehighlighting how they tried to make things right, even if it wasn't completely satisfying. I didn't need money back from them. I needed the job completed as I originally requested. I got in touch with them to get a quote for cleaning two large couches, a hefty recliner, and the seat cushions of eight dining room chairs. I spent a good 20 minutes on the phone, making sure to clearly describe everything to avoid any mix-ups. However, when the technician arrived, he dropped a surprise: the chairs weren't included in the quoted price and would cost more. I was perplexed because the work order did list the chairs, but they weren't charged. After raising my concern with Stanley Steemer, I learned that the price for a fully upholstered chair is $15 each, so I assumed the seat cushions would be around $7.50 each. That adds up to $60 for all eight chairs--while it's not a huge amount, it's the principle of the matter. When I contract for a job, I expect the work and pricing to align, just as they expect me to pay. In an attempt to make amends, they offered a $20 discount on my bill, which felt rather silly I didn't need their money. I needed their service and I wasn't about to pay more for the chairs. Just leave them. I'll do them. I suggested they keep the discount, but they insisted on applying it. Now, I'll have to tackle cleaning the chairs myself, which means renting a machine and putting in the labor, all because of their quoting miscommunication. It's frustrating! As for my light beige furniture, some spots remain stubbornly dirty. I plan to attempt a DIY clean, and if I manage to get those spots out, you can bet I'll be writing an amended review! I have to admit, the parts that are clean look fantastic, especially considering I have cats that tend to leave their dirty footprints all over my furniture. Damn them. On a positive note, the Stanley Steemer team was genuinely nice and friendly. I can't say for certain whether they were fully competent, but I do feel confident that if you get an itemized bill and approve it, your experience should go more smoothly. So, here's my advice: if you decide to hire Stanley Steemer, make sure you get an itemized contract with prices for each service in your email first. That way, you can avoid any miscommunication and keep everything on track!

Easy online scheduling... placed website order on Monday for Wednesday morning service. Two…read morestaffers made quick work of things. Polite and hard working staff. I had five rooms and a hallway. All around B+ grade, not bad for older carpets with a lot of traffic wear, but at same time don't expect miracles. We moved a lot of our furniture out of the way prior to service. Got carpets clean enough for another five years or so of use.

Too disrespectful, we are 73, they DID NOT WEAR MASKS!! When…read morethey first came, we mentioned the masks, and why they didn't wear them. He said, there were a lot views. We had our masks on, and stayed away from them Leo Pineda, owner, said they have masks on the truck. Cleaning ok. Masks are very important at this time. Safety First, Please.

From the owner: Star Carpet Cleaning provides carpet cleaning, carpet protection, carpet repair, area rug cleaning,…read morefurniture cleaning, and pet odor elimination to the Lafayette, IN area.

About a year ago we had a basement sump backup for which we called ServiceMaster Advantage of…read moreLafayette. The minor disaster required the carpet of the built-in basement be replaced. Separate crews were assigned to take out the damaged materials. ServiceMaster sent Eddie Diaz to scope the work and explain what would be done. The crew he sent about a week later, to pull out the damaged carpet, asked for entry and spent a good amount of time on the work. But it seems to be much more than assigned work that occupied their time. When they were done they departed quickly and without checking in to show me what they had done. Within a few weeks of their work, I noticed assorted items of thousands of dollars of value--ammunition, vinyl record albums from the 1960s-70s, military uniform items and insignia, CDs, electronics, and other personal property--missing from my office and the nearby closet, neither of which had any damage. I had happened to inventory many items a few weeks before their work and knew well what I had from inventory and electronic receipts, that the items were definitely gone, and that no other people had any access to the areas whence the items disappeared. I compiled a list of what I realized was missing and filed a statement with the Tippecanoe County Sheriff's office a few weeks later, after checking carefully what was missing. The detective investigated the slickie boys whose names they got from ServiceMaster, but the identified boys claimed they were never at my house, and I had no solid proof they were. In the intervening months a few other items are also missing, having not been noticed among the many items in the office area until recently needed. With highly restricted access to the area, those had to disappear the same time as the other property--no other explanation makes sense. Some lessons: Even if very busy on other activities, observe the laborers closely, frequently, randomly, and fully trust none requiring entry to your premises--especially not any low-skill, part-timers who might be unable to gain more reliable employment. So they cannot lie that they never worked at your location, photograph their government issued facial ID and their vehicle--including the license plate--before allowing them entry. Unless it is untrustworthy, any competent business will be certain to have the supervisor come by that day, when the work is done, to ensure it has been performed suitably and honestly. Other contractors do so. For the money paid, the customer has every right to expect the supervisor sending the laborers to be professional and "close the loop." We have installed a security system in the meantime. The multiple cameras would have captured the boys carrying out their stolen property. I will not call upon this business again.

As part of a pole barn restoration, I needed someone to extract my possessions from the rubble and…read moreget them stored properly. I was impressed by the professionalism and attention to detail shown by Servicemaster Advantage. They met their commitments on time, got everything done that I asked for, and worked around a number of external constraints. I was even more impressed because this was a task somewhat outside their norm, but you would have never known so by how well they completed it.

I requested an estimated to seal grout in 3 bathrooms. They looked at my grout and were measuring…read morefor a cost estimate when he realized my grout may not need sealing. Fortunately I still had some from our new construction and I did not need sealer. I appreciated his honesty about not needing sealer now.

We were in need of someone to replace the calk and repair some of the grout in our walk in shower …read more I called Mr Grout & Tile - a locally owned company I found on the internet. The owner, Tony, came out the day I called and gave me a free estimate of the work we needed done. He's in such demand it might have been a couple of weeks before he could get us scheduled, but he had a cancellation and got to us within 4 days. His associate Layne came at 8am (as promised) and completed the work in 3.5 hours. Both Tony and Layne were very thorough, professional and polite. They clearly explained the work we needed done. We were very happy with the result and feel fortunate to have found such craftsmen. They also offer a grout cleaning and sealant service which we may use in the future for the tile floors in our kitchen. If you're in need of any grout, caulk or tile services I would strongly recommend Mr Grout & Tile.