I recently ran into a hardward (card) issue with my laptop, stopping me dead in my tracks - no…read moreinternet access. After trying every avenue to regain access I finally waived the white flag. I searched for a skilled and reasonably priced service to stand in and fix my issue. After contacting several groups, I opted for IT Pros due to their response and willingness to take on the work. For me it was easy to drop off the laptop and let Chris do his thing. He confirmed the faulty part, ordered a new replacement and within a couple of days it was back running fine. Highly recommend this group for your IT issues, having been an IT recruiter in my past working at Software firms it was easy to see this team walks the talk.

We'd had nearly all of our windows and doors replaced by Pella. The first window we had installed…read morewere wonderful except the one in our bedroom that howls in the wind. The patio doors ($22,000) were delivered five months later with the wrong trim, last month. Tried to reach out to our sales representative Chris Grendel's (865) 308-1961, but he hadn't set up his voicemail box. Let me remind you this is Pella, allegedly the A++ folks in the business. I reached out to Doug Jackson, our sales representative who oversaw the installation of our windows. He actually took out call and committed to pre-Thanksgiving installation. Now not sot much. I'd still still give a five star review of Pella in Chicago, here not so much. Let me say., installers are great, sales representatives and office staff not so much. How do you give a telephone number in your sales contract that doesn't have a voicemail activated - Chris Grenfell? Beware Chris Grenfell, no follow through - No availability. Stay clear. Would give zero if possible. 11/18/22 Update Just got a call that an installer would be to my house late Wednesday afternoon. So maybe?

One of the most challenging businesses I have ever ordered a product from. The sales rep mis quotes…read morethe lead time and then does not answer or return calls when you try to get updates. The receptionist intentionally screens phone calls and does not return messages. Figured out the only way to get through to the office receptionist was by calling corporate and having them patch me through - this way she couldn't see the caller ID with my number. When I finally got in touch with a manager, he promised to personally keep an eye on my order and said he would call me on a specific date when product was supposed to ship. He didn't call and so 2 days later I called him and left him a voicemail but again received no call back. Finally just went through to corporate office every time I needed to get information. Perhaps the product delays (10 weeks) was excusable with COVID but the extreme lack of customer service and communication is 100% inexcusable. These locations are apparently independently owned and operated so if you want pella products I would highly recommend going through a different retailer for your order.

Excellent work. Great timing and job completion. Had a long break between the job so I could save…read moreup a few more dollars!

They have always and consistently provided quality service at a fair price when requested!!!read more

I had bad experience before with some companies to install cameras in my hotel and other…read moreproperties. after speaking to Christopher on the phone about the issues, he insured me & direct me to the right system. We worked on different options than when we decided he was there the next day very profession, responsive and responsible. I enjoyed working with his company and he will be my person to go to. I highly recommend this company after my experience.

Chris came out and extended internet to my detached garage. It now works seamlessly as one network…read more Chris was onsite a few mins early with a great attitude. Price was more than fair. I would highly recommend using Kirkland Synergy!

A lot of confusing billing. Things were installed without estimate and then later I received a bill…read morefor far more than I was quoted. The owner Matt Harris has agreed to refund all of our money and remove the equipment.the cameras have very poor video quality, the alarm system malfunctions multiple times a month.

Have used this company for many years, recently decided to upgrade our equipment. Our house is…read morelarge and it was an all day job. The installers Robin and Eric were great, they arrived on time, were very professional, courteous and efficient. It is refreshing to find companies that now that have workers of this caliber. We are very happy with their work.

I have used this company since 2003 and would not think of using another electric company. They are…read moreprompt, efficient, and friendly as well. My last issue was addressed and fixed within just a few hours of first phone call. Thank you, Lloyd's Electric!

Victor came to our home 6/4/2025 to look over the light installation project in both bathrooms. He…read moresent the proposal 2 days later for our review & signature. We made 1 change to the scope of the work. Victor told us via email that he would price the exhaust fan/light combo and get back with us. By 6/23 I had not heard back so I sent an email to Victor asking for a status but did not receive a response. I also called Lloyd's the next day to ask for a status and was told that they are really busy and a message will be left for Victor. Unfortunately, no response was received. On Friday 8/15 I called Lloyd's and spoke with Steve in Sales. I explained that we have simplified the project and have purchased the lighting we would like to have installed. I told Steve that we want to use Lloyd's because of the good work they have done previously. Steve told me that he would talk to Victor on Tuesday 8/19 and would get back to me. After not hearing back from Steve by Wednesday 8/20, I called and left a message for Steve. I explained that we received a quote from another company but it was too high and I'm interested in working with Lloyd's. I did not hear back from Steve and am very disappointed at being ghosted by Lloyd's Electric. I will work with a new Vendor for the work to be done. I do NOT recommend Lloyd's Electric.