I made an emergency appointment and was able to be seen that morning. That was a plus considering I…read morewas swollen and in a lot of pain. The wait time in the lobby was over an hour from the time I arrived (including 15 minutes before my appt to fill out paperwork) which I wasn't thrilled about. I seen person after person go in before me. I'm thinking they actually forgot about me because no one is saying anything. I asked how much longer it would be after about 40 minutes or so and was told I would be next. Nope, not next, another 2 go in before I do. Ugh I'm in pain and if I wasn't I would have walked out. I was in the lobby for well over an hour and 15 minutes! Not good Finally I get called back! Thank goodness. Now that I'm being seen I felt they took their time with me and all the staff I encountered were friendly, answered any questions I had. They also explained once I was in the back, how they only had one Dr. Seeing patients that day and they apologized for the long wait When it came time for payments I was in shock to see the bill. I felt it was really high (it was, however most of the things listed on there I didn't receive so I wasn't paying for it) The final bill looked much better and affordable. They were going to charge me for cleaning that I hadn't received yet but covers future visits. Personally, I just want to pay for services rendered, not 6 months from now so I felt that was a little strange. Overall the visit was good, I took 2 stars off because I had waited such a long long time in the lobby (over 75 minutes) with no communication to me from them while I was waiting

i can't believe that I gave Aspen Dental another chance after my past experiences. arrived this…read moremorning for my 9:30 appointment and was told that they'd given my appt to someone else, in spite of my having s heduled the appointment two weeks prior and confirming. No attempt was maxe to accommodate me or even find another available time. All I heard was "It's not our fault . . . We are just the front desk." So unprofessional and inexcusable.

This dentist is amazing…read more... It was amazing!!! All new implants top and bottom!!! Best thing i have ever done!!!

PLEASE BE CAREFUL IF YOU ARE GETTING IMPLANT RELATED WORK DONE HERE Long story short- I'm stuck…read morepaying SEVERAL THOUSANDS OF DOLLARS (for bone and gum grafts, new implants, and a new prosthetic ) due to botched implant retained dentures. Long story long - 4 years ago, I went to Dr. Fritgerald with the hopes of getting metal-retained snap in dentures. I had lost my teeth VERY quickly and suddenly, and already had implants placed. After examining my implants, Dr. Fritgerald made the decision to take on my case, and was confident that he could deliver on my request. I then paid $6k for him to do so. The teeth were so pretty, and I was initially so excited. The fit was off, but I didn't think too much of it at first because I knew that there was an adjustment period which was to be expected. After several adjustments didn't seem to be helping, I got a second and third opinion, both of which clearly and plainly stated that the impressions were bad - which meant that no amount of adjustments would suffice, and we needed a redo. My VDO (height) was too short, and they were crooked. This made it to where I was unable to wear them without pain/headaches or eat with them. Ive never had a secure connection, and the teeth clicked and rocked. Some of this was able to be helped with a relining, but good retention and fit was never achieved. I developed lobsided creases beside my mouth where my skin constantly folded in - one side pulled further down than the other because of how uneven the teeth are. Dr.Fritgerald insisted that the other dentists were wrong, and for YEARS we continued to kick these teeth along with attachment changes (which I was charged for each time ), adjustments and refinings - all of which did not resolve the primary issues at hand. Gradually over time, wearing these ill-fitting dentures caused my bottom gums and bone to DRASTICALLY break down and recede. I brought this to the Dr's attention multiple times, and was brushed off. Absolutely NOTHING was done to investigate the cause, track or prevent further damage from happening, despite him looking in my mouth over a dozen times throughout this ordeal. At my last visit, we FINALLY did X-rays to look into it, but by that point the damage had already been done. I discovered that I now had 2 failing implants. I was then sent home with dental adhesive (which, it turns out you're absolutely NOT supposed to use with snap-ins) and was encouraged to try to mask the issues and keep on wearing them. Only AFTER I sent an email stating that this definitely was not working, was I offered a remake for the bottoms, at a "discounted rate" of another thousand dollars. I ended up having to get a referral to see an oral surgeon from the dentists who gave me the 2nd opinion to learn more details of the extent of the damage. I passed along this info to Dr.Fritgerald and asked him to fix this himself or at least pay for someone else to do this, as this was completely avoidable. Not only was my request ignored, but I continued to receive bills for that X-ray (in the grand scheme of things, another $100 doesn't make a dent, but it's the principal of the matter). Here's the thing I want to make VERY clear: People make mistakes. It happens to everyone, even highly trained specialists. My issue is not the fact that a mistake was made; It's with how poorly it was handled. What I learned from this is that reviews alone are NOT ENOUGH when it comes to putting your trust in someone for something that has the ability to affect your entire wellbeing. Especially in a smaller town, with a younger doctor, when you have a somewhat specific need. Find out how they handle mistakes. What is their protocol for that? What is their threshold for making the call to start over? How do they handle feedback and constructive criticism from second opinions (their peers)? Have conversations with them that give you a feel about who they are as a person and their personal integrity. I'm so very fortunate in that I am to proceed on with getting this mess fixed (as best as possible..) regardless if Dr.Fritgerald does the right thing here. I cannot imagine the utter nightmare this would be for someone who isn't as lucky. That is why, despite my dental journey being something I've always tried to keep somewhat private, I am going public with my story in tandem with filing a complaint and sharing all of my X-rays and documentation with Illinois Department of Financial and Professional Regulation and the Dental board. I have been slow and cautious to make this decision, because confrontation is very nerve racking for me and I am typically not the kind of person to publicly air my grievances. I also initially really liked Adam as a person, and I absolutely adore his staff, and so that aspect of things makes me very sad. However, this is a situation where this is no ambiguity over what the right thing to do was. It was a blatant breach in standard of care.

This place does good work. My husband had 18 teeth extracted by Dr Kevin Conroy who was very kind…read moreand personable! They have different pkgs to choose from, from economy to ultimate. My husband needed a full upper and a partial on the bottom, we chose the top of the line, it cost around $6000. For this price you get the teeth extracted, a temporary set that they put in immediately after pulling and all the adjustments you need for a year. After the year is up and your gums have healed and shrunk, they do the impressions for your permanent dentures. So for a little less than $6000, my husband received the extraction of 18 teeth, several adjustments to the temporary dentures, then his permanent full upper and partial lower. My husband is very satisfied with his dentures and the care he received!!! Dr Conroy, Ashley and Lisa are very good at their profession, not to mention kind, empathetic and personable. We were very impressed with the care my husband received and for a very affordable price!!!

I wouldn't take my dog here. One lady. Just doesn't listen to what you say and has every excuse as…read moreto why it doesn't fit right or whatever the issue is

I recently went to Ron Cole for some dental work. The office is clean and professional, staff is…read morecourteous and polite. Ron Cole is kind, professional, very knowledgeable, skilled and he has a great smile something that is very important for a Dentist. Ron is not my dentist though, Mary Cole is and I can say the same great things about her. They are both very friendly and caring. One could not ask for a better team to look after their teeth, a very important part of life and healthy living despite what the insurance companies say. I refer people to them every chance I get knowing that they will get the same courtesy, professionalism and skilled care that I receive. These are the kind of people you wish were your friends or neighbors and when I am there I am treated as a friend. I can't say enough good things about them, you should go and see for yourself. Sincerely, Ed Knaus

From the owner: At Cole Family Dentistry, we can take care of all your dental needs. From routine dental cleanings…read moreto emergency root canals and cosmetic services, our doctors - Mary and Ron Cole - have the experience, dedication, and technology to ensure you have a worry-free visit every time. We always treat your family like ours!