I was born here. My whole family has gone here they treat us amazingly the sisters…read more The staff

It is truly a shame that this hospital is not down to 30 beds it was once one of the best hospitals…read morearound. Their staff is just amazing from the girls that do your CT to the nurses in the ER and then on the floors. Unfortunately I'm one of them people that have been very sick for a few years off and on and they have always been very kind for me. They've lost some good doctors and down to 30 bed makes me very sad because Decatur needs to hospitals and we need people that work at this Hospital.

Understaffed and confused is usual for this place…read more Almost all the people who work there are trying to do a good job, but they're understaffed and things can fall through the cracks. Just what patients need when they're sick.

First priority my child was undoubtedly. What's so great about the Carle foundation Hospital…read morethere's multitudes of specializations within the foundation and top notch specialists that Is very well knowledgeable and adversed within their line of work is phenomenal. And I say that to say this, this type of compassion and commitment is not everywhere especially for Pediatric patients. My child and I were recently transported from Riverside Hospital to Carle Pediatric Intensive Care Unit due to no pediatric intensive care department within the facility of Riverside hospital. Transferred was an hour and a half way and it was a MUST and urgent care! . Due to weather changes and the winter's season, inevitable the viruses and FLU has knocked at our door once more. In the best care of Doctor Rosado and Doctor Tseng and their Amazing Staff. While my child had the best combinations of Pediatric care and Respiratory Therapy Medicine they both tackled the issue rather quickly and practically. Everyone single one of the staffing had compassion, kindness, supportiveness, tenderness and very thorough and knowledgeable of Asthmatic patients. They were understanding and treated my little one like their own. So much love was given to my little one. Carle Foundation even have a department called Child Life, which helped my child out emotionally by still being able to be in control of her situation and still being able to be a kid. She was able to still color, draw, legos, play room for the kids, puzzles, board games, play doh, books for reading just just to make a few things. Anything to keep her mind off of things and positive reinforcements. The ChildLife department was amazing shout out to Anna and Nikki!. We were definitely in the right place and right care! My family and I could not have done this without the loving family of Carle Foundation Hospital and we will forever be grateful. We stayed a long 5 days. With amazing Angels. Great service great people WELL DONE!

I came into the ER on March 30th and was subsequently admitted and received excellent care until I…read morewas released on April 1st. Literally every person on staff treated me with respect and professionalism. I felt cared for in every way. I was so fortunate to receive my care at DMH and I highly recommend this hospital.

The emergency room wait is always anywhere from 4-6 hours. Get into a room and at least another 2-3…read morehours. I will not return to this hospital. Horrible service ~ and they seem as if they couldn't care less.

While I have tried several times bringing awareness to this situation before posting, I don't feel…read morethey're taking it seriously and I received the usual brush off from everyone I contacted. So now I'll go this route instead as a precaution to others who visit this Emergency room with head/brain issues. On 8/7/23 I was transported to the ER by ambulance. I had very sudden extreme pain in my head along with complete right eye blindness, severe neck pain, vomiting, and confusion. Once staff spoke to the EMT's that transferred me and getting only half my issues and symptoms, the nurses and doctors took it upon themselves to diagnose me with a migraine, like the EMTs had stated, without any tests or scans and only checking with EMTs for symptoms. They spoke to me asked me a couple questions and left me in a dark room dazed and confused. Once they spoke to my husband and he advocated this was in fact not a typical migraine and that I had gone completely blind in one eye, he stated we were NOT leaving without a scan to find out what was going on in my brain. Doctors finally ordered the scan only to find out I had a ruptured brain aneurysm, also known as hemorrhagic stroke. I was bleeding in my brain and it was on the verge of taking my life. Unfortunately this is not the only time this has happened. My Mother was also transported to this ER after collapsing at home several years ago and while they spent several hours testing her heart, they didn't scan her head for several hours and she also had a ruptured brain aneurysm that they failed to diagnose for hours. Unfortunately my Mom wasn't able to survive her rupture and passed away hours later. The reason I'm writing this is because this ER and many others do not recognize Hemorrhagic stroke symptoms! They play guessing games with matters that affect your brain instead of ordering the scans needed to diagnose these issues quickly. More education of hemorrhagic stroke symptoms need to be implemented and their medical staff need to order the necessary scans to detect such issues. If you arrive at this emergency room with unusual head/brain issues, or any of the hemorrhagic stroke symptoms advocate for yourself to get a scan!!! Unfortunately I've learned the hard way we have to educate ourselves because we can't rely on this ER to recognize or help us in that area.

I was very angry and saddened by the experience my son and I had when he visited the ER on…read moreWednesday, February 5, 2025. It was frustrating and stressful for both of us, especially with my son being unwell and I was 3 hours away. It's important that patients and their families feel respected and cared for, especially in such a vulnerable situation. I asked that the situation be reviewed, including the doctor's conduct and the medical notes, and ensure that our concerns are addressed appropriately. Irrelevant and inappropriate comments should not be written in medical notes. Medical professionals should focus on the symptoms that are relevant to the case at hand, and everything should be documented in a neutral and professional manner. It's crucial to hold healthcare providers accountable for treating ALL people with respect and professionalism. People should be heard and feel safe when experiencing health issues! The ER doctor was Lauren Casey and she was rude, unprofessional and short with me when I asked questions about my son's care. I will say that the only thing she did correctly was performing the test that she ordered for him. Other than that she liked professionalism, Empathy and respect. Before I arrived to the hospital, my son said that most if not all the staff was rude to him. Customer service is vital and obviously these people that were there and treated my son knew nothing about good customer service skills. They should be held accountable and trained to treat people in a better manner.

Preoperatively, I declared an adhesive allergy yet the surgeon Dr Seibly (and those supporting him…read morepermitted this) used surgical glue on my surgical sites. That made recovery hell! When asked on my follow up appointment, the APRN replied, "it was easier for the surgeon to use surgical glue rather than staples or sutures". Easier for him, worse for the patient right?! Is that quality patient care? I think not...

i was in the waiting room for 5 hours and was only seen for 15 minutes, they did nothing to help…read moreme. i went home in the same amount of pain i came in with. i felt like i was being told to suck it up and deal with the pain because my situation wasn't as bad as others even though i expressed how much pain i was in. if you are looking to be understood and treated well, i don't suggest going here because you will be misunderstood and treated as if you are not in pain.

The State of Medical Care In An Emergency Matters! 5 Stars Reviews!…read moreThanks Carle Hospital

Of course it's very easy to give a 5 Stars Review when you've received excellent care. The level of…read moreprofessionalism was evident from the time you walk through the door and fortunately for me when I was discharged. Carle Hospital is a world class facility in every way. So would I recommend Carle Hospital the answer is without doubt this is the place for consistent proactive healthcare. Oscar Smith, Illinois Television CEO Founder.

I live in Normal and I drive 30 minutes , past Bro Menn and past St Joe so I can go to hopedale…read more First the doctors speak English. I don't care much about my doctors but I want to be able to understand them. Second, you get great medical care and everything is under one roof. They don't have to send you to this place and that place for tests. You just walk down the hall. I had a gastro-interologist in St Joe who could not diagnose a diseased gall bladder (even after tests), Dr Al's nurse diagnosed it and Dr Al diagnosed it in about 2 minutes. After some tests, it was cofirmed and they removed it. After 6 weeks and numerous doctrs, the little hospital that could, did. The nurses and doctors are great. I recently had a kidney stone and even though I was in pain drove past 2 ER's to get to Hopedale and what I knew would be good care. The last time I had a kidney stone the nurse at Bro-Menn gave me an IV and morphine (didn't tell me she was giving me morphine) and then had to go get the head nurse because she "blew out a vein" whatever that meant. Then they let me drive away with all that morphine in my system. I also could hardly understand what the doctor was saying. You want good quality medical care....the little medical complex in the prarie is your place.

This review is from a visitors perspective only. A visitor that was here daily for over three…read moreweeks. A family member had had a bad seizure, so I came to town for moral support and to help supply all the happy and positive vibes! Our patient was on one of the older floors that had not been remodeled so the chairs were uncomfortable. Especially after hours and hours of sitting. BUT right down the hall was a new wing that was for ICU patients and their new lounge was super nice. Nice comfy chairs. Blankets. A kitchenette with a microwave and Ice machine. Very helpful. The cafeteria here had weird hours and only certain stations were available after 2 or 3. The salad bar was fine. They also had a monthly revolving menu, so you always knew what hot bar would be available. When it comes to hospitals if you can't respect the work the nursing staff and technicians do all day everyday, you need your head checked. We appreciated all the hard work and hard things they have to do for patients who are in pain. At Saint Johns they offer up a reward program so your able to recognize and nominate a team member. We made sure to let them know how appreciated they all were everyday but also nominated the best of the best.

Absolutely worst hospital i have ever had to deal with dont care about there patients have to…read morewait hours for meds makes patients wait hours for a drink or food no communication with the family of patient. You would think when having a stage 4 cancer patient they would make them a priority because it is time sensitive and all they want is to be able to take their family member home and they have waited over 5 days for a biopsy so the can take them home they would just get it done and stop making excuses.......

I was an ER walk in because I experienced sever dizziness and nausea when I woke up. I felt triage…read moretook my complaint seriously. They checked my heart right away, asked me questions about my history and symptoms. They put me at ease. They also did bloodwork and a CT to rule out a stroke or other problems. Thank God it wasn't serious, but if it had been, they were right on top of it. A big THANKS to all the triage nurses & especially to Yuan Chen NP, for giving me a full explanation of everything that was being done and the conclusion. D Noble

Stop pretending to care…read more Update the facilities. Especially update the ER Staff...some of them.. especially the nurses need to improve interactions with patients. If I know what the doctor said to me please don't think I'm making it up. I know precisely what was discussed. You weren't there. You suck to the outdated orders but thought you were correct. Yet when the internist started to look it up on the PC she found the consult instructions that were discussed with me. I was at the consultation. I know exactly what was discussed. Please do not ever second guess my ability to listen. Doctors and nurses make mistakes and forget to double check what they thoughtthey heard. I will never return to this facility. Specific reason. Nurse LeatherBack.