I had such a great experience at this doctor's office! From the moment I walked in, the staff was…read morewarm, welcoming, and professional. The check-in process was quick and easy, and I barely had to wait before being seen. My doctor took the time to really listen to my concerns, explain everything clearly, and make sure I understood my treatment options. It's rare to find a provider who combines such expertise with genuine compassion.

Steer clear of this place. It's just a money grab. Went in for a annual wellness visit and was…read morecharged twice. Because, get this, I spoke with the doctor about my health. So I was charged for the wellness visit and an office visit. Same appointment. Unreal. Then, they called me to review blood results. Guess what? Another $200. What a joke. I already had the results via email from the diagnostic facility. But yeah, a 2min phone call to tell me everything was good was $200 bucks. Unbelievable.

I have been going to Arbor Family Medicine over 20 years, and all the providers have always been…read moreexceptional. The front desk staff turn over though has been frustrating, as soon as you get to know someone, they are gone, same with MA's, extremely high turnover

Arbor Family Medicine has been my PCP for about 10 years. Ever since they were swallowed up by a…read morelarger company, it's a struggle just to get someone to answer the phone. I am always on hold for no less than ten minutes. Even when given the option to save my place in the queue so someone can call me back, I never get a call back. This is incredibly frustrating. This NEVER happened when they were an independent operation. Typical "enshittification"...as businesses consolidate and are swallowed up by larger entities, patients and customers become numbers, and the customer experience is put on the back burner. This is what I'm seeing everywhere, and Arbor Family Medicine is the latest casualty. This review is solely regarding the experience of trying to communicate with the front desk. The level of care my family and I receive from the medical professionals has consistently been excellent.

I have been going here for 5 years. I continue to even after moving to Aurora. the drive is worth…read moreit for me. Stacy Davisson and the rest of the staff are friendly and listen to my concerns and needs providing thoughtful options and care. They took their time and thoroughly researched alternative medication options. I feel like they genuinely care for their patients.

NP Terry "Dr Terry" has helped me and taught me a lot! I've moved my whole family here. He talks to…read moreus like we are adults, no sugar coating and so far I feel so much better than I did before I started coming here.

I saw a nurse practitioner to update my prescription for gout and she did that with no problem. But…read morealso noticed my knee that I had replaced was warm and quite a bit bigger so she sent me to get an ultrasound done on my leg to make sure that my blood clot wasn't getting worse. I appreciate the extraordinary treatment. I'm just waiting to hear from the doctor or health imaging to give me the results

As all of the other recent reviews here state, New West USED to be great. We loved it there, they…read morecared, had great doctors, and the support staff was also awesome. As soon as Optum took over this place became a joke. All the good doctors have left, I would imagine because they saw the righting on the wall. Now the new doctors and the admin / support staff are absolutely abysmal. There is no regard for patients or competency from management. If you are considering going here save yourself the headache.

Dr. Howe and Dr. Smith seem to be great doctors. Never had a problem with getting into see one of…read morethem. There assistants and office staff seems really nice! Never had a problem getting into see them. Behavioral health care is good as well!

They will bill you like a hospital. They say family practice, but will bill you like a hospital…read more You will get an insurance bill and then a facility fee do not go here.!!

Dr. Dowdy has been my primary physician for over 4 years. She is kind, considerate and very…read morethorough when completing my yearly physical, making note of my current medications and referring me to specialists, if needed. I especially appreciate her understanding of my allergies and drug sensitivities. Recently she followed up on a call from me for a needed prescription refill and it was on her day off. I am very fortunate to have a physician, who goes the extra mile, when I am stressed and forgetful. Thank you Dr. Susan Dowdy, and thank you to all your attentive, professional staff. A special thanks to Rose, today. Your help is greatly appreciated.

The front desk lady was very nice and very helpful in making me an appointment on a certain day…read more Great customer service!

Their referral department externalizes their costs on to the patient by not confirming that their…read morereferral has been received, which results in them lying to patients that the referral has been sent. It has repeatedly been my problem to have to call them back and wait on hold at least 15 minutes--or hear a recording that they are closed during business hours--to try in vain to tell them they did not actually in fact send the referral, and having to wait several more days to find out that they did not send the referral again. This is an UNETHICAL DENIAL OF NECESSARY MEDICAL CARE. My condition has gotten worse while repeatedly waiting and I am now considering going to an emergency room. Someone should get a complaint against their license.

Got hurt at work and filled out the forms and sent over the Medical and Dentals Records including…read morethe Intake Form prior to arriving. When I showed up they asked for additional paperwork which at this time it was turning into a Novel of paperwork asking the same thing over and over and over again. After that fiasco their Office Manager wants to talk about how you written down your answers and talk about feelings. I did not know they changed from Medical Dr to Therapist. Waited a Month to be seen all the while it's gets worse cannot eat solid foods because the tooth is broken in 4 spots knee messed up, can't sleep well and this office instead of fixing they want to talk about "FELLINGS" I read some reviews and it sounds like this Dr was good until about 2022 when he went "WOKE"

I can not believe how far the quality of this practice has fallen. I had been a paitent of Dr…read more Yamamoto for 7 years and he used to care about his patients. We'd have personable conversations about skiing and auto racing and he would take the time to help. Lately it's been impossible to get an appointment due to weird hours (open a few here and there, so it's hard to get them on the phone) and a complete lack of response from their website. My most recent and last appointment with him ever was a complete debacle: 1.They closed the office due to snow without notifying me, after waiting 6 weeks for an appointment. I called their answering service and got a reschedule for the next day. This was initially frustrating, but otherwise nbd. 2. I get there and Dr. Yamamoto is solely focused on paperwork and the computer. After a few minutes of typing he says to me "so everything is ok, yes?" and I tell him "no, that's why I am here" and begin to discuss my symptoms. 3. He provides no answers, no guidance, just focusing on his forms. He asks some mental helath questions and I tell him, I don't care about that, I don't want that, I want to discuss physical health, a specific issue. He hells me it's standard for a physical and continues, not addressing my questions. 4. I tell him look, I want to talk about this stuff that has been going on and he replies with "this is a physical, if you want to talk about issues you need another appointment." He then takes my vitals. 5. I tell him, I didn't book a physical, I made the appointment, 6 weeks ago to try and talk about specific issues. At that point he is walking out of the examination room and he rudely said to me "Well, I don't know what you want me to do then, you just need to find another Doctor." and sends me to the in-house lab for a blood draw. 6. Still stunned, but looking for answers, I stop by the lab to get a blood draw. The person there was very nice, but she stuck me 4x and couldn't get a draw, so I took an order for Labcorp and left. While sitting in the parking lot, I scheduled another vist with a new Doctor. The Dr didn't seem himself, and yeah, Covid has stressed everyone out so I was just going to move on with my life and let it go. What prompted me to write this, was 2 weeks later I get a jacked up bill, with an incorrect date from FOUR YEARS AGO for this appointment, and what do you know, they line item me for a mental exam, blood draw (which wasn't done) and a physical exam, which they didn't run through my insurance. When I called the office they told me it's from four years ago and I need to talk to their outside billing. Outside billing says it's from 4 years ago - which is impossible, I have seen the Dr. annually and paid each time since then. You think if it was really 4 years old, they whould have charged i trest or sent it to collections. No, this was from the appointment last week. Dr. Yamamoto just needs to retire to the ski slopes where he obvious and stop wasting his patients time and money. I would like to think this was a typo on his part, but after they way he essentially "fired" me, I just don't know.

Dr. Vish and Mandy are amazing! I feel like someone is actually listening. I had a physical and she…read moreaddressed stuff I was questioning! They do your labs right on the spot that's so helpful. I'm not currently a patient but I have experienced their awesomeness!

I would highly recommend Pragma Family Medicine. The entire experience went well. I'm new to town…read moreand suffered a knee injury. I found Pragma online, messaged them before office hours and got a response within minutes. The quality of care was extremely comfortable and I never felt rushed. All of my questions were answered in terms I could understand. Thoughtful and caring staff.

Experience over many years has taught me that if you can afford it then a concierge type doctor is…read moreentirely worth the money - right diagnosis, first time, right referral, first time purely on what works for you - life changing and at times life saving for you - and your doctor, because the current insurance based system isn't any more fun for doctors than patients. Dr. Amber is the best I have come across in three countries and five states - she's super responsive on email, very respectful of time, appointments are prompt, lots of non-critical things handled by phone and email - and above all she's a very compassionate and technically strong doctor. I was one of the first patients through the door and I'm delighted to see her practice continue to grow and thrive.

I've been with The Golden Stethoscope since the beginning, as Dr. Wobbekind's first patient at her…read morenew practice. The care I've received has been thorough, insightful, and responsive. It's still a small medical practice, and Dr. W does it all herself. She's the closest thing to an old fashioned "family doctor" that I've ever had in my life, yet her practice is completely modern. It's great being able to contact my doctor by email any time of day or night and get replies back (to non-urgent matters) the same way. No bureaucracy, no wasted time filling out paperwork, no navigating through layers of phone menus. Dr. Wobbekind respects my time. Plus, she's easy-going, friendly, and smart. I wish all doctors were this good.