I've had Maid Smart come over for cleaning four times now, and I've got to say, it's been a breeze managing everything through their customer portal. It's a simple setup where I can add extras, jot down notes, and even change the day of cleaning, as long as it's done 48 hours in advance, or else a quick call 24 hours before works too. The cleanings have been solid and consistent each time. Except for one change, it's been the same crew, which I really like since it lets me build a good working relationship with them. Everyone has been friendly and professional, and they don't mind when I ask for a bit more attention on one or two spots. What I like is that I don't have to deal with cash; all the payment stuff is handled online. And the reminders through text and email are a nice touch, making the whole experience pretty smooth. At first, I thought communication might be a hiccup, but then I found out they have an app for current customers which cuts out the need to call or email and wait in a long line of inquiries. Since using the app, it's been smooth sailing--quick responses from the manager and the team, which has been great. Everything I said in my last review still stands. It's a great cleaning service, and I really like supporting a local, family-run business like this. read more

I recently tried out Maid Smart, and they genuinely exceeded my expectations! They ensured my old home looked as spotless as an aged place with its inevitable wear and tear could. I was so pleased with their service that I immediately booked them for my new residence. Now, I even have them scheduled bi-weekly because of their consistent quality. I want to give a special mention to Lorne, the owner. He's a genuinely stand-up guy. I was initially confused about their arrival time, but it all clicked when I learned they allocate an hour window to transition between homes. And here's a noteworthy perk: once you become a client, you're given a direct line to Lorne, highlighted in their introductory email. This feature is invaluable to someone like me who leans more towards texting over phone calls. For anyone considering a dependable cleaning service, Maid Smart is a top-notch option. Their professionalism, thoroughness, and sheer dedication to their craft are commendable. Give them a chance; you'll be thoroughly impressed! A little side note: I was initially frustrated with the delay in response to my voicemails. However, I later realized I had overlooked the initial booking email which provided a dedicated line for customers. With this direct line, I've always received timely responses, either within an hour via text or on the same day through voicemail. Given that it's a small operation (which is nice to have when you are having someone in your home), it's reasonable they don't have a full-time receptionist. I appreciate the dual-line approach, distinguishing between inquiries and existing customers. It's clear evidence of their thoughtfulness and commitment to service. [Fixed this review to make it more clear--just started using yelp, so, please give me any tips via DM! I look forward to being part of this community] read more

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I had stopped my reoccurring service during the pandemic but had to move and was fortunate enough to have Maid Smart servicing my new area. The team was punctual, had booked for 10:00-11:00 arrival window and they showed up at 10:15, and they were safe wearing their mask properly (can't stand it when people pull them down below their noses!). They did a thorough job on my new apartment in Kendall Park, NJ, just what was expected. The team mentioned that they have had staffing issues the last year but that everything had started flowing much better the last few months. It makes me happy to see a locally owned small business still alive and pushing through this crazy time--decided to restart my reoccurring appointment! Thanks guys! read more

Maid Smart does an incredible job! House looks amazing and they are so easy to book with!

Paid for a 6 hour - move in / move out deep cleaning and paid extra for additional rooms and windows. Total time billed was 3 workers for 6 hours Cleaners were professional and friendly. They did a good job cleaning, however they only cleaned for 3 hours and left the job unfinished. Customer service initially got back and offered a makeup cleaning but then they stopped answering my emails and calls. For the cost I expect at least the time that we were billed for. People should completely stay away for deep cleaning as these are clearly a ripoff read more

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I used thus business for a move out cleaning. Their website was easy to navigate for an estimate and scheduling. Staff showed up on time, worked hard, and did a great job. The attention to detail was appreciated. Would recommend the service to friends and family. read more

The people who did the cleaning of our house was great. Unfortunately I was charged twice for the services. It has been over a month and we are still waiting for reimbursement. Despite many calls and many emails the office is unresponsive. I would not recommend this company. 5 stars for the cleaners 0 stars for the business side. read more

Very disappointed with the cleaning today. Paid $480 to do a deep clean and disinfect my 3 bedroom apartment. Asked for windows to be cleaned as well. Specifically asked if windows were cleaned because at no point did I see anyone wiping /cleaning windows and they said yes. I had to specifically ask for surfaces to be dusted. Once they left there were so many corners that were cut. So many surfaces within reach that were not dusted or wiped. At this price I expect much more. I expect a DEEP clean. read more

Atrocious cleaning. Paid over $300 for a deep cleaning with extras but they did a terrible job: the place looked like it was left it in a rush; a chair was lying on the bed, and there were two spots on the floor where it looked like dust and dirt had been gathered but never removed. The oven cleaning was the worst: there was tons of residue on the gas burners and in the oven that started smelling terribly when I turned it on and that I still haven't been able to fully remove. Those were only the worst details, the cleaning was bad overall. I gave them feedback but never heard back from them. Stay away! read more

Two guys came to clean our place and they did an extremely superficial job. Totally not worth the price. They showed up on time though. They half dusted just the main surfaces, it was still full of dust when they left. They didn't even rub or clean the kitchen sink, which was shocking. Vacuuming takes less than 2 minutes and I am not exaggerating. They packed up their everything, loaded their car, and then came back to vacuum. And then they just wait ready to go while they rush you to review the cleaning. Of course I am not going to ask you to come in and dust my nightstand while you are waiting in your car. If you want a job well done from the beginning, I definitely do not recommend them. Sure you can ask for a recleaning blah blah but who wants to deal with that? Just do your job properly at once. Stay away. read more

I used Maid Smart for the first time last week to do a deep cleaning of my house. The did a fantastic job. My fridge and oven were spotless and the rest of the house was clean and dust free...I have 3 cats so dust balls are a constant challenge! What I would suggest is that if you do have pets, specify the type of pet you have. I didn't and the first crew they sent were allergic to cats. So, while they arrived on time and tried their best to get things going, they had to wait for another team to come and finish the job. I would recommend them and I will be using them on a monthly basis. read more

Maid smart is a good company. We grow to love their services and actually wait for them to come impatiently! The house smells so good and everything is nice and clean. If you prepare your house properly (so the surfaces are empty for clean up) it's all super fast. I'd recommend this to anyone who's simply to busy or to sick yo take care of every corner of their house on their own. read more

We tried them for the 1st time for a deep cleaning in our home in Hillsborough. As we saw great reviews, we were expecting at least a decent job. Absolutely not worth it and unprofessional.. A complete waste of a lot of money. We have used many cleaning services in NJLY/NJ area in the past but this was by far the worst experience. Here are all the issues we had a d all attaching pics below. 1. Out of the 3 people, 2 came over an hour a d 15 mins late, the total cleaning time got extended by 1.5 hour (still did a very poor job) 2. They did not bring shoe covers/ proper PPE ( as it is coronavirus pandemic) - we had confirmed prior specifically that that use show covers etc, and they had promised us they do. When we have them our personal shoe covers, they would not fit the boots of one of the cleaners... So they just went around the entire home (carpets etc) with the same dirty shoes 3. Coming to the cleaning itself, they did not even want to move even a small piece of furniture or go under the sofa/carpets etc. Even in the living room the cleaner just totally skipped any corners areas which were not directly accessible in a straight line (all they had to do was walk around the furniture...) Left garbage in the garbage cans, floor / bathrooms dirty in multiple places, hair still left on the bathroom floor... Many other things hard to list here, but literally it did not seem like anything was done except some dusting.... 4. The cleaners themselves seemed very tired / not interested in work. Maybe we had bad experience as they were overlworked? Our house was 3rd job of the day and then they had 1-2 more after us. 5.We tried to contact them after, multiple times, kept leaving messages, no answer. After multiple tries to resolve it, we had to post here. 5. Final verdict, for us they did not do a proper job at all. Pls see pics below. read more

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We needed to clean a 1-bedroom upstairs apartment after tenants left without cleaning it. The 3-person Maid Smart team did an excellent job, but what pleased me even more is that the team members clearly enjoyed working together. Who wouldn't prefer to have cheerful workers in their home! read more

Gavin and his crew are the only service I would recommend for in-depth cleaning and/or regular cleaning services. They care about you, your property, and getting the job done professionally. Thank you again Gavin. read more

Today was my first time using Maid Smart and won't be my last! My window was between 10:00A and 11:00A and the crew promptly arrived at 9:55A! Very friendly and considerate people. Cleaned very well! read more

Maid Smart came with an Army to clean my house currently suffering from construction, and an overactive fire place that spewed a fine layer of soot throughout the house - as well as a very messy dog who brings the yard inside every day. In about two hours they did a tremendous amount of work. All the workers were very nice. read more

We are very pleased with our team, Darnell and Sherman, and look forward to continuing to use them.

We recently moved out of our apartment and I crushed my hand in our new garage during the move (true story) so I couldn't clean the apartment myself as planned. They were amazing to handle this rush job for me as it was the last 1 1/2 days we had left there when it happened. They did a fantastic job getting the place clean, because let's face it, sh** gets messy when you're moving. read more

I hired Maid Smart for move out service of the condo I lived in for the past 7 years and it was pretty filthy by the time I moved out. I'm SO glad I found them! 2 workers came and the condo was spotless when they were done. They really did a great job and would definitely recommend their service to anyone needing a good cleaning. The only negative was that they arrived a big late (~30 min). read more

Maid Smart is the best cleaning service in the Central New Jersey area. We have tried other national competitors, but we were either never pleased by the cleanliness or their disregard for our property (e.g., haplessly banging a vacuum cleaner against our furniture). Maid Smart has none of these faults. They actually care about doing a good job and won't rush through a cleaning. I've been a customer since July 2017, and I'm not looking back. I have even referred to them to one of my colleagues for a one-time Cleaning, and they were impressed! read more

So its been a couple of months since I started using this company. I set up scheduled bi-weekly cleanings for my mom because I'm an amazing daughter!:P They have been wonderful!!! My mother looks forward to them coming she even stopped pre-cleaning the house. Love transparency and clear pricing, I've never had surprise add ons to cost. Recently they were so amazing when I called to cancel the clean because my mom was in the hospital again. They rescheduled asked after my mother and were above and beyond! Highly recommend! read more

Update to previous review - I was unhappy with the first cleaning appointment. The owner contacted me to come back and redo the job. The second time was a charm. We are very satisfied with the quality of the work. It definitely looked move in ready. We would definitely consider using their service again based on the second cleaning experience. Our floors, rooms and walls looked tremendously better. They even got the mildew off the bathroom ceiling. Great job! read more

Lorne and Gavin are professional, patient, and helpful. They cleaned my home very well, many details such as window blinds are taken care of. They also referred me to people for carpet shampoo. Lorne even did a follow up on our garage. Strongly recommended! read more

This is my first negative review. I honestly prefer to give companies and services the benefit of the doubt. In this case, however, I feel compelled to write something to alert others. Last week we moved from the West Coast to the Princeton area. Being remote, I went online to search out a cleaning agency to prepare our new house for us to arrive. I paid triple SF cleaning prices in order to get a 'move-in' cleaning. Our house was completely empty, so apart from the floors and toilets, the main reason I paid for this cleaning was to get the kitchen ready for us to move in. Attached are photos of the refrigerator and oven when we arrived. Not 'move-in' condition by any reasonable standard. We were up till midnight cleaning the kitchen last Saturday when we arrived. This was expressly what I had hoped to avoid with MaidSmart, which had cleaned and charged me in full the prior day. After 2 emails and 2 phone calls to request a conversation about the cleaning, MaidSmart has apparently ghosted me. A poor cleaning and a shameful lack of follow-up once they charged my credit card. Buyer beware! read more

Maid Smart - Greasy oven - Home Cleaning Near Me - Princeton, New Jersey

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The team of Alisha D, Ashley M, and Darnell A were so amazing, I would recommend them to anyone. They were friendly, detail oriented , and provided updates as they worked through the house. read more

Stayed at an air bnb and used their services to clean up after my stay. Impressed by their service! Fast and friendly customer service. It was quick, easy, and painless! Let's just say that after they were done, I was able to get my full deposit back! I will definitely be using them next time I stay in the area!! read more

So far I've used MaidSmart twice. They arrive on time, do a great job, listen, are courteous, are professional, and are fast. I like the web booking system. They are a cleaning service for the online era. The second time, I booked the cleaning with only one day notice and it all worked fine. I've now signed up for twice-a-month service. read more

Punctual, friendly and great service. Would definitely recommend. Love that she got the marks off my electric stove! Even cleans my fans!

Maid Smart is always on time, friendly and professional plus they do a great job of cleaning my house!

This is a fabulous business. The deep cleaning is amazing and worth every penny. The bi-monthly cleaning that I have now is great. The teams are thorough, efficient, respectful. It is wonderful that you can check into your account and make changes easily. Add and subtract services, change days, etc. read more

Love the online booking option and the cleaning team did an amazing job! Everything was sparkling! Thank you!

On June 7 three Maid Smart Cleaners arrived promptly at my sister's Kendall Park home to provide deep cleaning service. The cleaners were amazing, they did everything promised on the Maid Smart website including the inside of the oven and refrigerator and the inside of all windows. Everything was spotless, the floors shined, everything was scrubbed, dusted, and vacuumed. The workers were friendly and hardworking. My sister can't believe how clean her house is and neither of us can figure out how the chrome fixtures were made to sparkle or how all stainless steel had not a streak or a fingerprint. I would use this service again!!!! read more

We ordered moving in/out cleaning service. Three people came in. They did their job great! No complaints. I've got almost new house after. I would recommend this company to all my friends definitely. Thank you guys read more

We've been using Maid Smart now for about six months and are very pleased with their service. Whenever we have a special request, they are happy to accommodate. This past week, Tom did an amazing job organizing papers and materials in one of the rooms. read more

Great company! My house looks great and I'm so thankful for fining this well run, efficient business. My cleaning team was great- prompt, thorough and super friendly. I've already booked them again! read more

Maid Smart conducted themselves in a very professional, impressive manner. Responded to my request quickly, followed-up with specific questions to give a price estimate, showed up on time, and conducted a final walk-through to ensure it was up to agreed standards. The price had no hidden fees and they even helped notify us of our hiding cat of whom we thought we had lost. Absolutely great company. Would highly recommend and use again in the future read more

Used again for a move out service. Great job! Even added on the basement last minute and they were willing to help me out. The house looked great and ready for it's new owners. True professionals that could not be nicer or more accommodating! read more

I was so impressed with the reviews on Yelp and otherwise for this company but unfortunately ended up being disappointed. I booked a move-out cleaning that amounted to nearly $700, and the first time the company came, they did a superficial job; they didn't deep-clean the carpets and left dust and dirt on the floors. They also told me that they had cleaned for 1.5 hours more than they actually did. I spoke with the company's co-owner to ask for a re-clean, as their website promises, and we booked another day. They sent a cleaning team of 2 (including the company's other co-owner) on the day of the re-clean, and the team itself went through the house pointing out all of the areas that the initial team had missed. Since it was going to be too big of a job, they re-booked again for a time when a larger crew would be available. The co-owner called me personally to apologize for the poor quality of the initial cleaning and promised that they would do an exceptional job the third time around. Unfortunately, they still missed cleaning parts of the hardwood floor and the stairways, and they clogged one of the toilets. The company's co-owners were professional and friendly throughout this process, and the customer service they provided was exceptional in that respect. However, all of this back-and-forth for an incomplete--and expensive--job has been frustrating. read more