I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that price, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here. read more

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Prior to Thanksgiving, I knew our house needed a cleaning. I tend to be the neat freak in my house but admittedly, I don't always have the time or the energy to stay on top of things. Took to the Google machine to search for a cleaning service and came across Tucked & Tidy. Lauren was beyond responsive to my initial inquiry and came by to do a consultation. We schedule the cleaning and the rest as they say was history. But I will tell you about it! Lauren's team came through right on time as they said. I left my house in their hands as I headed out for work. Lauren came across something and immediately reached out to me to make me aware; I very much appreciated that. Long story short, I returned to an immaculate house. What I paid was well worth it, no doubt about it. I will definitely be booking Lauren and her team in the future for home cleanings. read more

We have tried a few cleaning services with unsatisfactory results. Tucked & Tidy, however, did a spectacular job on the deep cleaning we requested. You may find that they are a bit more costly then some of their competitors, but the difference in quality and thoroughness is substantial in my opinion. This is a case where you get what you pay for and Tucked & Tidy's quality of service is top-notch and well worth the cost. If you want a truly clean house, then Tucked & Tidy are the ones to call. read more

We love this company! The best housekeeper we ever hired--so thankful for them! Everything is consistently spotless and everyone is super friendly! read more

All around an extremely professional and quality service. Lauren came out to tour the house and discuss my needs. The quote with a cleaning menu, appointment, confirmations and payments are all easily done via text or email. Rose and Nariyad arrived on time and had everything they needed, They were professional, kind and engaging which made me feel comfortable having them in my home! They were detail oriented and efficient. They also took the time to make sure that their services were acceptable before leaving. I hope they return for my monthly cleanings. If you are looking for a cleaning service I highly recommend Lauren and her team! read more

They cleaned out my daughters college apartment which probably hadn't been cleaned in 3 years. It was immaculate. Wish we had done this when she was living there!. read more

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Lauren was very responsive from the beginning both on text and email. I hired them to do a move-out clean up of my old apartment. They did their thing without me there and they did a fantastic job! They let me pay via zelle too which was very efficient for me. read more

Lauren comes out to do the estimate in person which we liked. She and her staff are thorough. The price is on the higher end but this has been the best service experience that we have had. They use all natural products which is important for us. read more