Wow, where do I start?!! My initial call was with Christie (sp?) who is THE most friendly person I think I've ever spoken to on the phone! I was busy moving in when we first spoke so I couldn't talk to her for very long and when we spoke the next time, she had already looked up the stats to my house so we were able to book an appointment right away! Melisa and Ashley came today to clean and I'm so appreciative of their detailed work! They left a list of items they did, additional notes, and the cutest darn stickers that brought a smile to my face every time I found one! Thank you, Maidpro read more

MaidPro - Home Cleaning Near Me - Merrillville, Indiana

This company is a scam! they quote you one price over the phone, and when it's all said and done it's a different price. They told me I would have two maid pros to arrive, only one showed and stated it would not be enough time to complete the job! So I basically paid 400$ for an incomplete job!! The company never called and said they only had one person for the job, acting like they didn't know what was going on.I have been using this service for almost 2 years and never had a problem!!! I will never use this service again and will tell anybody I know not to use it!! Very disappointing! read more

This business is a scam. I was quoted and paid $255 to have my house cleaned for 4 hours this week and the one employee they sent over didn't even clean my bathroom! They need to work on time management skills. I will never use this service again, way over priced and they will lie to you on the phone about what your cleaning will include! read more

was satisfied... The service is set up very professionally utilizing a quality control person to check the work. The two young ladies Bri & Deanndra that came seemed very nice and did a good job. read more

My Maid Pro professional Mary does an AMAZING job cleaning my home...it's truly a joy to come home to a clean house! The office staff is always accommodating with special requests and scheduling. I highly recommend Maid Pro and have referred family and friends!! read more

Requested a deep cleaning for our house. Two people cleaning for 3 hours each were supposed to show up, but only one arrived. After calling the office, I learned the other woman wasn't coming. The one woman who was here did a great job. She was really friendly and very detailed. However, only the lower level of my house got cleaned because I only had half of the workers promised. I left TWO messages at the office the following week, trying to set up another appointment so they could finish cleaning the rest of my house; never got a single reply. I'm very disappointed in their customer service. As a first time customer, they have not made a good impression with me. read more

(Review dictated to assistant for typing) Do not trust. Gambling with who you get, results, and DAMAGE! Including things that should not be touched. I was really happy and tried to really love the service for a year. There are some great pros but alas so many re-cleans, damages and disappointments. Unfortunately I have to say do not trust this company. I am now out over $1000 in damages from personal property and this is not the first claim I have had. I chose them because they are insured. However with each claim I found out that they try to remedy it themselves rather than pay for the damages. My first claim was scratched glass in a front door that can only be ordered as an entire door. I won't name the person who was trying to help us out with this claim, but she wanted to come out and buff out the glass herself. She was very confident in saying she's done this many times successfully on her own with her car. I did not accept that and thankfully they did reimburse us for the door. However you are gambling with who you get, the results, and the damage, which is very disappointing.I now have two claims pending and one of them they are ignoring, and one of them they are trying to get their general contractor out to fix it. Once again these are and should be insurance claims. I had to put a review on yelp prior to this and deleted it because they said they were going to take care of both claims. I even have a voicemail saying such. However now that I deleted my review, I am being hassled again. My lawyer now has to step in to resolve this conflict. We spoke to the office and I wait their reply. The pictures have been sent. It wieghs 25-40 pounds and could only have been picked up and dropped to crack. I can assure and prove that it has been in the winter coat closet next to the Maidpro cleaning supply bin. It has been on the floor there since purchased of May 30 2019. There are two people in this house. They claim that they do not clean closets. However, they will clean whatever you ask (I asked them to vacuum the closets such as the master suite walk-in and the shoe closet in there. They also will use special cleaners as asked for such as the cleaning basket for MaidPro in that closet with specific SimpleHuman garbage bags for different different cans and special cleaners fo reclaimed wood. We are also leaving a cumulative review. There are several good pros like I said. I really wanted this to work out as I have many medical issues. However the hassles of so many re-cleans, the turnover, the subpar attitude, the smell of cigarette smoke after returning, finding rings of pop and other problems after returning to what we expected to be a clean house is just unacceptable. My house is less than two years old. I really try to work with them. It is unfortunate that the consistent bad experiences outweigh the good because there were great things such as some of the cleaning Pros! I would love to hire one or two of them that are no longer there to clean my house. Overall though I have to say consumers beware --don't waste your money and valuable time with MaidPro Of Merrillville, Indiana. ****this was reported to you on 7/24 and 9/16. Kristy left me a message that this would be taken care of...that the second form was going out that next week. Could you please provide me proof of insurance. Since you have our file, you know how to contact me. Thank you read more

I used MaidPro for a year. I suspended service because I was going to be gone for the summer. I was not reachable by phone. When I came back, there had been three cleanings done. There was a voicemail on my phone saying that they had heard I might be out of town and did I still want cleanings...and if I didn't call them back, they would send someone anyway. Upon returning home, I called to request a refund--because I had called and cancelled BEFORE I left--and they will not do it, saying that the voicemail was insufficient evidence, and that they cleaning was performed. If there was question about whether they should clean or not, then they should have erred on the side of caution and not sent anyone. Their unprofessionalism is incredible. They have some evidence of me cancelling service for the summer and they sent someone out anyway....and then are making ME pay for it. I have permanently cancelled service with them. Their cleaning was fine, but their customer care doesn't make it worth it. read more

Truly, you get what you pay for. Maid pro is a little pricey, but we had 3 incredibly hard workers who worked non stop on my mother-in-law's home. They had many years of layers of dirt and grime to clean to get the house ready to go on the market. They worked wonders and were so cheerful to work with. I like that when they had to go over the estimated time due to the amount of work involved, they made sure I was informed and approved of the new estimate. Use this company for your cleaning needs. They aren't cheap, but you will definitely get what you pay for. read more