We have had the same maids for a few years now and was feeling that perhaps they were getting a…read morelittle lazy and we wanted to try a different service to see what's up. The wifey met the three maids, a dude and two dudettes, and didn't get the friendly hello, but they did start on the job at hand. It's always difficult to have strangers in the house, so a friendly hello and perhaps introduction to who they were would of gone a long way. Especially since this was a first time out, it would of been nice if they would of taken a tour of the house and ask what area's needed specific attention, etc. You know, kinda of a "Hey thanks for giving us an opportunity, how can we impress you with our service" thing. Get to know ya before you get mounted...so to speak. The result of the cleaning was ok. And what I mean by that is it wasn't better than what we had been experiencing with our regular crew. The house had been cleaned every two weeks, so it was far from a huge mess, especially since Suzi always needs to clean up a little before the maids arrive. Something which I will never understand. We don't have any animals which includes kids, so it should of been a fairly straight forward job. Our house is approx 1800 Sq Ft for reference purposes. What was curious was the price. On our current arrangement we pay $80 every other week for two folks to come out, no contract, no fuss. With Austin All Maids, it's done by the hour and with three folks the cleaning came to $125. So for $45 more, we got pretty much the same result. We weren't provided an estimate, which would of been nice, but had the result been significantly different, it may have justified the cost. We don't feel like we were taken for a ride or anything, but the cost didn't justify the means. Perhaps if they would of first sent out an individual to do a review of the house and then quote us a price, we could of saved them the time and us $45, since I doubt we would of hired them knowing that going in.

We moved out of the rental and into a house, and I was anticipating the cleaning magic these guys…read morewould do for us. The moveout clean they did at our house was redonk. The landlord was super happy with how crazy clean the place was and thanked us several times for having it cleaned so well on our moveout. He even talked to us about our deposit...!!!!! No stone was left unturned...fridge, oven, exhaust, windows, doors, floors...you name it, they hit it. It was so clean I made a little peepee in my pants. Thank you so much for squeezing us into your crazy schedule and making the moveout clean work so that we could be out of the rental by that Saturday instead of Monday!!!!!!! Haaaaaappy!!!!!

I was moving out of my old apartment and needed a cleaning service to come In quickly as I had…read morepushed it off to almost the day before turning in my keys. Maggie and her crew were very nice to work with and had the place looking brand new! No deposits from my apartment were taken for cleaning or anything, phew. Because of my experience, I decided to have my new place cleaned monthly and they do not disappoint.

I've been lucky to have Maggie and her mom as my cleaners the past few months. They left my home…read morespotless and went above and beyond my expectations. I'll be a lifelong customer because of their service and the price for a monthly cleaning is one of the best in Austin.

These ladies improve my quality of life in a huge way. I've been a regular customer for a few…read moreyears. I never worry about my little dogs escaping when they come to visit and my house is always perfectly clean when they leave. They've done an amazing job with every type of clean they've done- Whether it's a move out, deep clean or biweekly maintenance. I was so happy that they service Round Rock as well as Austin when I moved up north. They've been amazing about communication too- if I drop them a line via email for anything, I get a response ASAP. I couldn't recommend them more!

I had high hopes for this company…read more.. A 3 person team showed up to do an initial deep clean of our 2 bedroom 2 bath single story house. We have no pets and minimal stuff/furniture. We always pick up so the cleaners can focus on deep cleaning and not shuffling paper and the such. After about 2.5 hours the main person came to knock on my office door to let me know they were almost done. A few minutes later I noticed they were all walking back to their car. I ran out after them asking if we could do a walk-through. The main person replied "Most peoples just trust us but a second pair of eyes never hurts." We checked the guest bathroom and there was a large, black scuff mark that was about 4 inches thick and 6 inches wide. I asked if they had cleaned the tub and the main person said that her helper had told her she cleaned it and that this mark must be permanent. I reached under my sink, took out a blue non-stick sponge, wet it with water, got into the tub with my bare feet and easily removed the black mark. ??? Did that helper even try?? I called the office and was told: "We don't like to make excuses but the main person as a trainer as this was a new team and they were being trained." I went ahead and paid over the phone feeling confused and disappointment. Being trained? So apparently the main person is supposed to be a mentor and training the new team... and yet she did not double check their work and just "trusts" the new team will do a good job or knows how to do a good job. Well, they didn't. They left a dirty tub. After I got off the phone with the office and the team had left I walked around the house with a more critical eye and found they also didn't dust the top of the fans, which I specifically asked them to do. They left cobwebs all over the living room mirror. And they didn't scrub the stove top (see image attached). And all this cost me $227.33!!! They say they guarantee their work... the office certainly didn't try to offer a re-do. I am incredibly disappointment and can not recommend this company.

I give up. It is an ominous sign when the outgoing voicemail…read moremessage for the business says, "Please don't give up on us." After a rocky year that featured five quite good cleanings and five no-shows, it is time to move on. Since the last two consecutive no-shows Elizabeth has not replied to any voice mails, texts, or emails over the span of four days from me trying to find out what is going on. They have either gone out of business without telling anyone, or things have completely fallen apart (hint: sort these reviews by date).

Seriously, what is my problem? Why can't I find time to clean my home? But truth be told…read more... between owning my own business, 2 dogs, 2 cats and trying to maintain some sanity, I can't. I've got excuses out the wazoo, but frankly, I'm just lazy. My bathrooms are disgusting. My kitchen are disgusting. My dogs decapitate and de-stuff dog toys and we find pieces laying around everywhere for months afterwards. My dogs leave dog hair everywhere. My cats leave cat hair tuffs everywhere. I can barely keep up with the dishes much less think about the cobwebs in the upper corners of my living room or dust on the fan blades. Seriously.... we're pigs. That's how it WAS.... but then I found Gr8 Maids!!! Seriously... they were awesome. Within minutes my house was already smelling better. Within 2 hours it was shiny and brand new again. It was AMAZING. They showed up on time and got right to work. The hardest part about this whole thing was ME giving in and realizing that I sucked at cleaning and needed help. That part took far to long. As soon as I made the call to Gr8 Maids the process was easy and worth every cent. I won't lie.... I hid in my office the whole time they were there because it was embarrassing.... but coming out of my office was like walking into a whole new house. I may actually start inviting people over again... THANK YOU!!!!!!!

I've never used a cleaning service before, so didn't know what to expect…read more Joana, the owner, personally toured my condo and listened to my requirements. She agreed to my scope and provided an estimate on the spot. This is contrasted with other services that bid sight unseen via Yelp. Given my needs, I'm pretty sure that would not have gone well. My learning curve point was not staying out of the way. I did a little backseat coaching, which just caused confusion. Let the professionals do it there way. Do be there for a final inspection, but wait till they're done. That being said, the cleaner assigned to my home was definitely speed cleaning. And she did not have firmly in mind all of the scope. No big deal, since I was home when she started packing up, I was able to point out where extra attention was needed. Joana and her daughter personally came to steam clean my living room area rug and my old, much abused couch. The rug looks brand new! The couch looked better while damp but after drying it was still kinda dingy and the steam definitely didn't help the stains. Don't expect miracles if your rug/furniture needs true renovation. Everything moved so fast I didn't do the detailed inspection and later ended up seeing some missed, but minor, spots. If it was significant, Joana told me to call her and she'd send someone over to knock it out. My learning point here would be to have my scope in front of me while inspecting. Joana was fun to meet and is energetic and positive. I'm very happy with the results and wholeheartedly recommend this service.

THIS COMPANY IS A SCAM. PLEASE STAY AWAY !!!!!…read more Joanna demanded that I pay $40 as deposit to confirm the cleaning appointment which I did reluctantly. She confirmed the date and time via text (not for the day I asked for but I decided to make it work) but NO one showed up for the appointment. I called her through another number as she would not pick up the phone and when asked why no one showed up, she answered in a very rude and unprofessional manner saying I was hard to do business with. She never returned the $40 till date. Its gone!

Beware! I dealt directly with the owner of this business and he is unprofessional, dishonest, and…read moredoes poor work. I bought a Living Social deal that was to cover 3 rooms of carpet cleaning, I was only getting one room cleaned but needed a pet treatment. He charged me double the original price to pet treat one room and then did not treat the entire floor with the pet treatment - he left residue behind on the floor and had to be called out again to correct it. In the end, his cleaning made the situation worse and he denied ever saying that his process would work, or that I paid him extra (in cash) for the pet treatment. He offered a refund, back-peddled, and then never sent it. Watch this one - he thinks he's slick!

I worked with the owner of this company who gave me a great deal, was professional and courteous,…read moreand really went above and beyond what he needed to do for my carpets. I have two extremely large dogs and even with regular vacuuming and occasional carpet cleaning, there was tons of dog hair and dust I couldn't get out. Also some coffee and tea stains from a not so considerate renter. The difference was amazing. The first guests to walk into the house after could only say "Wow!" On top of that, he offered to come back for a follow up to help pick up any residual dust and dog hair. I really enjoyed working with him and would highly recommend to anyone.

I am selling my house soon, had a cleaning company scheduled but they bailed on me the day we had…read morescheduled. Searches around and came across "MBM" and they were out at my home the next day. The service was great, the ladies took there time explaining the process and how they conduct the cleaning service. The ladies were very attentive and detailed which made me feel, I am getting the best value for money based on the Easter holiday weekend! My house was left detailed, cleaned, and it shines.

I've used Martinez's Better Maids a few times and they do great work! They show up on time, are…read moreefficient, and offer a very competitive price. The owner Jeniffer is very responsive on Yelp and text and makes sure everything is done well. Highly recommended!

I was so excited to schedule an appointment to get my house cleaned before the holidays…read more My husband and I spent extra time picking up clutter to try and make it easier on them. 15 minutes before the appointment, they send a text message that they will be an hour and a half late. Sure, fine, things can happen. Two hours and 15 minutes later-they are a no show. No response to messages or calls. Rearranged our whole day to be available on a weekday afternoon, only to have them waste our time and put us in a bind for scheduling with another service. Would NEVER recommend these absolute flakes.

Great American cleaning did an amazing job. They were very professional from the beginning of the…read morebooking process. I booked online, I got an immediate confirmation, followed by, updates every step of the way until dispatch on the actual date of our appointment. I even saw a photograph of the person that was coming to my house which was quite comforting. The crew was very detailed and thoroughly cleaned my home (deep cleaning) They requested a walk-through prior to leaving the process to ensure that I was 100% satisfied. Which I was! I highly recommend using their services.