Zero stars, actually. What a mess. We had to call 6 times to make our appointment (should have known then). Finally made our apt a month ahead of time for a pre-thanksgiving cleaning. Never got a confirmation call, so we called the day before and they had no idea about our appointment, but took our info again and said they'd be here. Well... Long story short, no one showed up, no one even returned the numerous calls asking if they were coming. Someone finally texted my husband 4 hours after the appt and said they were not coming. I should have known better, but save yourself the headache! read more

Horrible service from the very beginning. I had to call a couple of times before someone called me back to schedule the appointment. I was given an appointment a few weeks out. The day before the appointment, they changed my appointment time because they wanted to squeeze in another client who was having a baby the next day. I spoke with them the night before confirming the time of the appointment and also confirming someone would be home to let them in. The day of the scheduled service, they did not show up on time. They were calling me to make sure someone was going to be home even though we had confirmed all of this the night before. When I was able to call back, I was informed that they call the day of to confirm. Had I been told that the night before when we talked, I could have given a phone number that could have been answered more quickly. After arriving 2 hours after the scheduled time, the cleaning itself was substandard. They did not empty my trash cans. The shower and bathtub were not cleaned well at all. The only part of the shower that appeared to have been cleaned was the glass door and wall. The shower itself was not cleaned. I normally tip very well, but the service was so bad I gave their tip to my mother who wasted the better part of her day waiting for them to arrive. When I emailed my feedback, all I got was excuses. They sent an email saying my refund was in the mail. Then, I got another email telling me to disregard. The maid said she spent 2 1/2 hours cleaning the glass shower door and wall. I will never use this company again and I would not recommend them to anyone. read more

I can't vouch for their cleaning services because they never showed up to clean my house but I can say I do not recommend doing business with this unreliable company. After three weeks of trying to schedule an appointment I was finally able to schedule something. (I was told someone would call me back - never did, then for two weeks I continually got a 'full voicemail' message.) My appointment was scheduled for first thing in the morning and I had to rearrange my schedule to accommodate it - then no one showed. read more

Don't know what's going on with these folks. I also had a horrendous time getting to speak to anyone and then, they were supposed to come today at 11am. Never showed, never called. I tried to call them and again, their voicemail box is full. Called Amazon Local for a 2nd time, this time I just asked them to refund my money. Very sad that I'm going home to the same mess I left. Boooo! read more

Just horrible!! I had to call 3-5 times to even schedule an appointment. Just getting ahold of a person is a challenge, since either their phone is off or the voicemail is full. Once I finally scheduled my appointment, they never showed up!!! I called the company and of course they didn't answer, so I sent them a text. I could tell the person on the other end did get my text because it said it was "read" after I sent it and STILL no response. The company also tries to "nickel and dime" you as well. Worst maid service/customer service in North Carolina. read more

What a disaster from just trying to schedule a cleaning to the actual day of. Not professional, never returned calls, rescheduled with me three times and still never completed the job. A sad excuse for a business. Don't do it. read more

Actually zero stars would be appropriate. I saw the ad Maidworxx posted on Amazon Local and called to get details. I spoke with Tomi, and set up an appointment with her. Instead of buying the deal on Amazon, Tomi charged my credit card over the phone. That was a big mistake on my part. The cleaners never showed up for the scheduled appointment and I was over charged for the service. I am in the middle of disputing this through my credit card company now. What a nightmare! Do not bother to call this company. There many other cleaning services in the Charlotte area that are reliable and honest. Just not Maidworxx!!!! read more

They did am excellent job. Scheduling was a little hard but there was true circumstances explained and understandable. She was pleasant and worked very hard. Came to my house very late on a Friday night as I expresses how important it was to be done before sat might as I had a big party planned in my home sat evening. She did everything top to bottom with Perfection. I will definitely hire again! read more

Complete TRAIN WRECK! I bought the $99 Amazon local ($350 Value). I too should have known as I was emailed a google appointment confirmation for a 8:00am at 7:00 AM that I didnt even request! I eventually scheduled the appt for a Thursday at 1:00. No one showed up OR called. I finally reached someone around 4:30. They apologized profusely and we rescheduled for Friday at 1:00. Friday at 1:00. No one showed up. At 2:15 I left for 15 minutes to pick my daughter up from school and someone came and left in that short window of being over an hour late!!! Hours of time missed from work and still NO HOUSE CLEANING DONE. Unbelievable. This is actually costing me the $350!!! I rescheduled for Sunday at 1:00. Had to work and had a neighbor let her in. She was 45 minutes late!!!! I arrived home at 7. Almost nothing had been done. My 13 year old daughter thought she hadn't actually even been there! I recommend you RUN from anything associated with this undamaged, unprofessional, train wreck of a company. Ric N read more