GARBAGE. That's what this store's service is. I went in last Tuesday and specifically requested…read moreovernight shipping. Paid $63.72 for shipping to California. They gave me a USPS tracking number and then my package did not make it there until Saturday. Should've been there Wednesday, Thursday at the latest. I called the UPS customer help line to see what I can do, they couldn't help because I had a USPS tracking number. I called USPS. They couldn't help me because I paid UPS. I call the store. The manager basically told me I'm SOL and there's nothing he can do. I called again today asking for a refund because the service I received was not the one I paid for. He again just tells me that there's nothing he can do to help me. Don't bother going to this store. The post office and fedex aren't that far from this garbage hole. Avoid this store if you care about timely service and getting the correct service. As for my refund, I'm still looking for it.

This is my only option in the area and I mail packages often. Aside from mailing packages, this…read morelocation is pretty useless for any other services they claim to offer. The staff are not helpful either. There have been a couple times I've needed assistance with information and they did not provide it. I had to go back home and do my own research on the UPS website and call other stores to find my answers. 2 stars for the ability to just mail things.

Fast, been done on time.read more

I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

Went to this location for the first time and this will be the last time. The younger man with long…read morehair and a slight mustache/beard was the rudest individual I've encountered since moving to Minnesota in November. Zero help and zero customer service skills from this person. If you need help, don't go here.

It's another year under the new (mid-2023 ownership) and the store only seems to get better. Very…read morefriendly, efficient and a pleasure to work with! I definitely recommend them for your shipping needs.

Since I started to use the UPS location on a more regular basis, I had no idea how knoowledgeable,…read moreservice oriented and kind these people are. They ggo above and beyond to help their customers; I happen to be one they have explained things to me so patientlly, sent out my USPS stuff when I was at UPS, gone into my phone to find a return I want to make but still don't understand the QR code thing, etc....... I really don't see any reason to use another UPS store or service because the people here have saved me on many occasions. Thanks to the staff at UPS North Oaks, MN. In addition, I don't think there is a service they haven't got. I went in last week with a FAX and the number on the other end was consistently busy and they kept trying to get it through until they closed, tried mulltiple times the next morning until we gave up on that particular number and I called the gov't agency and got a different number. They were very patient with me and followed through above and beyond. I felt like they were on my team. Their prices are very fair, they provide exceptional service and at a great price.

I've been a customer of this UPS store and have rented a mailbox at this location for 12 years. It…read morehas changed ownership a few times, but I have always received professional, courteous service. I used to live in the area about a mile from this location, which was convenient. I have since moved 5 miles away, and I decided to keep my mailbox at this location rather than another location that is less than a mile from my new address. They provide excellent service for the value.

I usually go to this location however the last two visits was really shitty and wasted of times…read more Tried to ship a package back and it came back two times to my house. Third time I took it back and they then tells me that it needed a label which I have to pay for. I don't mind paying but why the hell didn't they said so in the first place to not waste my times. For that, you deserve no more than 1 star. Go to different location if you can. These people like to play game.

I have utilized the UPS Store at two different locations: Roseville and St Anthony. Most often, I…read moream there for Amazon returns which are handled quickly and efficiently. I've also printed copies and shipped items. I find the service and the personnel to be very satisfactory on every visit. I feel the prices are reasonable and represent a good value for my money.

As always, Randy is the absolute best! No matter how busy he is, he's always cheerful, kind &…read moreextremely helpful. To say he's excellent at what he does is an understatement. It's nice to be able to rest assured that you're in the best hands. He & the entire staff at the store are polite, helpful & extremely efficient. They're consistently the best, time after time. I highly recommend them! Thanks always!