We want to this UPS for an Amazon return drop off and we had a good experience. The store assistant…read morewas very friendly and super helpful. She even wrapped our return for us and wrapped it compensating for the area that our return packaging was torn. They do charge $1 for printing return labels, and they charge $1 for tape if you need any help packaging your return. This store gets bonus points because they sell 3D printed items. I got a cute little 3D printed Axolotl for my sister's birthday!

Great service very present staff ,very convenient hours of operation…read more Easy in and easy out . Call ahead if you need a notery

Whether you need a notary or mail services, this place is great! John is super nice and helpful…read more Also has a great collection of cleaning products and local honey. Need a Private MailBox, they've got you covered. You can access the box after hours if needed. Clean, friendly, and very reasonable prices to rent a box.

Great place. Always friendly and helpful. They provide great service. They also sell cards, local…read morehoney and cleaning products. Much better service than the local ups store.

I have a sign on my door saying leave pack safe at door or call my cell. I was home. No one rang…read morethe doorbell, no one called, and a hold was placed on my package by "anonymous" @noreply@fedex.com. No door tag. Super lazy. Had to call the support line and nothing got resolved

Cocoa FedEx delivery has been extremely frustrating. We scheduled our day around the delivery…read morewindow they provided. Friday they showed up early, wouldn't leave the package, and left. I called customer service and asked them to please come during the time window they send. Today the email said 1:30-2:30 PM, but the driver showed up at 11:15 AM. I even spoke through my camera saying I was around the corner and would be there in 2 minutes. They still refused to wait and left again. How can customers be expected to be available when FedEx can't follow their own delivery windows? Do yourself a favor use a different company.

I placed my order online and not even a hour later the order was ready. I really love the ease of…read moreplacing orders. It said it wouldn't be ready until the next day but after calling the manager reassured me that it wouldn't take that long. There was a mix up with hours online and I arrived after their closing time. When I explained this to the manager the next day she took the time to explain it to me. She was so friendly and really cared about excellent customer service. I will be sure to do more work orders for my flyers here in the future.

The customer service is always fantastic. The shop is well managed and the staff is aways courteous…read moreand professional.

This is honestly the best UPS Store I've ever been to. I've never left a review before, but after…read moremy experience today I felt like I should. Ryan (I think that was his name) was super patient, friendly, and professional the entire time. The store was busy and he was handling everything by himself, but he kept things moving. At one point a customer was clearly upset about a return and was getting pretty short with him, but he stayed calm, explained things politely, and didn't let it turn into an argument. He handled it way better than most people would. After seeing how he handled a few situations, I wouldn't be surprised if some of the negative reviews were just people being frustrated in the moment. The store could definitely use more staff, but he handled it really well. I'll definitely be back.

Even when they're busy, the staff does their best to accommodate and get everybody through quickly.read more

The customer service was great. The guys name is George and he was very helpful and engaging. If he…read moreran for office I would vote for him. Not for president though, maybe mayor! In any case, promote this man now!

I need a large temp controlled space and need something with s reasonable price as it will probably…read morebe long term. I checked out this facility. They were very helpful and the place is nice snd clean. I found the prices to be competitive with similar places.

Most locations provide reliable service. I have had returns, important mailings, shredding of…read moreimportant documents and regular mailings. This UPS store #6818 stands head and shoulders above all others that I have used!! the Their service is fast, even when crowded, efficient, reliable and always, friendly and courteous. All UPS stores should emulate this locations training of new employees!!

Since moving here in May, I have stopped in for multiple reasons including make copies, send a fax,…read moreand return Spectrum equipment. Each time I found the employees at this location to be exceedingly helpful and efficient. The lines always move fairly quickly and typically it has been service with a smile. I needed notary service today and they were patient and kind as we completed the task. I did call before going to make sure they had someone available to assist and it cost $10. Quick and easy in and out and on my way. I will be back and recommend using their services. They have proven they are here to help.

Under new management. I have a mailbox there and am considering getting one elsewhere even though I…read morerecently purchased new checks and mailing labels. Slow of no response to emails. My mail isn't being forwarded as requested and has been sent to the wrong address once. Now I went to pick up my mail after returning to town and the store was closed. The open sign is on, the website and Yelp both says it's open but the door is locked. There is a sign on the door with new hours. Hello! We would like to know Before we get there!! I'm more than a little frustrated!!

These guys are truly amazing! Always have lovely staff willing to help figure out things. Love…read morecoming here for any of my mailing needs!

I dropped off a pair of pants 2 weeks ago to have a button replaced. Showed up 2 days after the…read morescheduled time to be told they couldn't do it. They could have called me to tell me they couldn't do it, knowing I was annoyed by the 2 week wait already. They never touched my pants and wasted my time. I'll never go back.

Very convenient location and kind people. My cute boots, the heal taps rotted off. I dropped them…read moreoff for repair and picked them up over a week later. Perfect repair. I also had a dressy white blouse that had yellowing stains from hanging in my closet for some time. I was donating the blouse but wanted it cleaned to remove stains. Owner was not satisfied with the 1st cleaning, so he cleaned it again. During the process, the plastic rhinestone sewn in buckle broke ( not surprising) but his wife found 4 rhinestone pins to replace the buckle, my choice to choose from. Even though they knew I was donating the blouse, they wanted to ensure it was perfect. They would not take any money from me! I tried, but they refused. I made sure the now beautiful blouse was donated to a worthy cause. My bad, but I didn't get a pic to show. But it was much appreciated. Thank you!

Highly recommend this store for all your printing and shipping needs. The staff are incredibly…read moreknowledgeable, efficient, and most importantly, friendly. Most recently, I called panicked, needing 50 pages printed and laminated in 24 hours. During the holiday rush for shipping. Lee got it done, and with such kindness. Best UPS store I've been too, and I've moved around the county a bunch.

I'm a local resident and honestly have never had a good or smooth experience at this location, even…read morewhen I only have one simple item to drop off. The store is extremely small, usually understaffed, and there are only two registers and one self-service kiosk. The kiosk becomes overwhelmed with customers sorting through bags of returns, looking up codes, and printing labels, which creates constant backups. I have personally waited more than 15 minutes just to use the kiosk alone. The register line is just as bad, with long waits and lines frequently extending outside the store. On one visit I had to stand and carry a heavy item the entire time while waiting in line. Overall wait times are consistently 15 minutes or more every single time I have come here. This location clearly needs better staffing, additional kiosks, or a much better system for handling returns.