Great bank with old-fashioned customer service. Real phone numbers that connect to real people…read morewithout the big-bank runaround. Great in-person service without an appointment. And, the people are always there to help; in fact last week the branch manager came out to help me. They also offer free checking and savings, with no minimum, and the interest rates on interest-bearing accounts are about equal to or better than other banks. Another plus is that they do a lot of things for the local community. This is the bank I recommend to others in the area looking for a banking relationship.

I've had three banks and this one by far has the best policies. I love that with my checking…read moreaccount getting direct deposit, they rebate up to $15 in ATM fees a month. The staff has always been exceptionally friendly with me, and I've never had a single issue with them financially (which is saying a lot given my experiences at other small town banks). I definitely prefer using a more local bank to a National one, and RBT is a good one for sure. Interest rates are fair, if not generous, and they require no minimum balance for most of their account types. If you're just a simple human looking for simple banking like I was then RBT is definitely the way to go.

I have been a member for 10 yrs and they know everyone by name. The branch mgr notarised some…read morepaperwork for a background check. If you want a great relationship with a bank then open up an account, business, cd, ira, loan at this location. They will go above and beyond and explain everything to you. They dont treat you like a number they treat you with dignity and respect. Unlike some banks where you have to call and make an appointment just to talk to someone not like it here. If they are busy a wait might be no more than several mins. They have dog treats for our canine friends and lollypops for everyone else, which i always ask for, for myself and i am 61 yrs old haha. Regardless business or personal drop by and inquire how they can help you be successful in anything and everything you need to get done relating to banking, or a loan. Good luck and god bless to everyone at this branch.

What a small town bank should be. Friendly employees that do not hesitate to go the extra mile to…read moremake sure that the customer's needs are taken care of.

Had a financial challenge. People on the phone were kind and within minutes the person with the…read moreright expertise called back. During this phone call various options were discussed and explained in such a way that I could understand. I asked a zillion questions and they were patient and showcased their teaching skills. I felt at ease like these people and this institution have my back. They were honestly trying to help me while being up front about costs and "whats in it for them" with the terms of any financial product. It was refreshing to go through this process with such kindness, humor, and a focus on regular communication. I will refer anyone here who will listen.

Avidia Bank... the name says it all, doesn't it? Best Bank…read moreEVER!!! And absolutely Best Customer Service and NO FEES like any other bank I've ever put my money in!

Horrible Bank! I tried to cash a check there, that was FROM a TD Bank Account and they wanted…read more$7.00??? That's insane. The woman was rude and arrogant. DCU may not be as close to me, but they're friendly, helpful, I can use CO-OP Credit Unions if I need to do transactions or I can just scan and deposit. SO GLAD I do NOT have an account with TD Bank!!!

If i could give zero stars i would. I am extremely disappointed with the customer service I…read morereceived at the Lunenburg branch. I went in trying to get help accessing a relative's account who had passed away because I am the executor of their will. The branch manager who also works in Groton, was extremely dismissive, condesending, and unwilling to help. He told me I did not have the correct paperwork and that he would help when I did. So when I went back the next day with all the paperwork he requested, he still was dismissive and unwilling to help or listen to what i was actually asking for. I found his behavior to be very uncompassionate and rude especially based on the situation.

I have been a member at WCU for over 20 years. My payroll check when I deposit them I always have…read moreaccess to the money that day. Today I went on my lunch brake to deposit my payroll check and do not have access to the money. Went on line to get the Lunenburg number and all they have is 1800 number. So I called and was on hold for 30 minutes until i got a presentive. I explained that this is the second time this happen and they said that i have to call the branch to were I deposited. They gave me the number and transferred me. The number the person gave me was 978-353-7135. The phone rang and rang then disconnected me. I used my cell 3 time and did the same thing. So then I used my work phone and it rang and rang and the disconnected. I am very upset that I cant get a hold of someone to fix this problem. WCU your customer service has gone down.

Just when I thought it couldn't get worse - so now the app login process is failing about every…read moreother time - coming up with weird cloudfaire error codes. I'm afraid if I retry too many times it will lock me out again which I really can't afford to happen (again) due to my connected apps. I tried to give feedback and info to the service as suggested but guess what - that gave an error too.. sorry can't process right now. I give up .

I have been with LCU since the 70s. These past few years has been disappointing at best. They…read morerecently submitted a late payment of $3.80 on my home equity loan while I had a $0 balance on line. They explained that the $3.00 was some interest charge since getting the balance to $0. No call no letter before submitting to credit bureau. They did fix the problem after several visits and a few hours of my time. I have been considering changing banks (CU). Too bad. More sad than angry about the change in name, lack of service and slow teller service.

Best bank in the industry, there is not even a close second. Exceptional people, honest,(really,,…read morethe green bank should take notice) integrity and helpful. I started with a business account, simple, Then moved my personal account, also simple, then a new mortgage, painless. None of the explaining why you were 10 days late on a credit card from 1999 or explain why you took a new job in 2015 etc etc etc. Just relevant facts, hit the ratios, make enough money painless. Try these these guys before you get ripped off at the big banks.

With our cybersecurity and risk consulting firm averaging over 200%YOY growth in revenue, we…read morerecognized that our consulting firm needed access to capital to grow. After meeting with a number of bankers, we learned many were not able or interested in partnering with a start-up consulting firm, which is until with met Carla. Carla Stover and her team at Enterprise Bank were amazing to work with. As a fast growing, local bank, she and her team understood our language, our needs, and our dreams. Carla and her team did everything possible to create a strong, supportive relationship. Enterprise Bank takes a hands-on approach to supporting clients and growing the Massachusetts economy. If you are looking for a banking partner, I recommend Carla and her team at Enterprise Bank.

Personnel are knowledgeable, attentive and so friendly. This Enterprise Bank branch is the…read moredefinition of what a hometown bank should be. While online banking is a convenient option when the branch is closed, we always opt for in person when it's open. It is always a pleasure to stop in and say hello to everyone there, as well as get our banking done.

The branch personnel have worked with me to customize my account, addressing some of the issues in…read moremy previous review. They are very responsive but still need to update their antiquated technology. Regarding the business response, your technology is antiquated because it does not update information real time. All transactions should be listed immediately, as pending if necessary, but some take days to appear.

I have nothing but good things to say about IC Federal Credit Union on Bemis Rd in Fitchburg the…read morepeople were always nice to me and I've never had any problems. I give five stars and now I have moved to Florida to make a new chapter in my life, I just wish they had a bank down here like IC Federal Credit Union but they don't. I just hope there is nice to me as they were at IC Federal Credit Union.

I deposited a check 6 days ago and they still haven't cleared the total amount of the check!! I've…read morecalled twice, keep being told it will go through but still nothing! All I can say is beware of this place, they have gone completely down hill!!