A reminder! Be aware of the Sams club on JBS in Odessa…read more If you buy any TVs computer or anything, make sure you check the product ( like open the box up!) they are allowing returned items without checking them. I bought a " new tV" there and when I opened it (at home) it had a broken used tV in box..

Tuesday December 17,2019 12:30p…read more My wife and I decided to purchase a television for our new home. We went to our nearest Sams club in Odessa tx. We found a good deal on a Hitachi 40in tv so we bought it. After running errands and picking up our children from school, we finally were able to open our new purchased TV.( Exciting right!) When we opened the tv box we pulled out " A SMALL broken TV with no papers, instructions,or remote!!???" I look at the tag on tv and it said 26"inch! I immediately rush back to Sam's club to return item for the right item. "No big deal maybe someone missed placed wrong tv in wrong box" I said. I get to the return/ customer service section and asked that a "manager to come see what I was returning"! About five minutes later I hear a man's voice behind me saying" nah nah nah we ain't having that! We can't have that"! As he reaches me and the product I say" nah nah what!!? He said "we are not going to except that!? Except what I said? I bought this item like this. This is why I asked for a manager because this was strange. He said "you did not get that here. " Customer: yes I did! Check your cameras I came around 12:30p Manager: NO , we don't cary that brand nor size" Customer: what does that mean!? How could you guys sell me something and then say it is not yours!? Manger: I can't help you Customer: listen I'm not here for money I just want the right tv. At this point the " manager tries to storm off . I said heck no! wait, what is your name pls. He says "David" (he was a African American) Now I'm confused, embarrassed, and humiliated!!!!!! What in the world just happened?? I was left there standing like an idiot for at least 5 minutes trying to figure out what to do... Nobody never came back to tell me anything!! I even asked whatever workers were there what I should do!??? But no answer.. My wife and I immediately called customer service,BBB, and whoever else for answers. After an hour and 30 minutes someone calls us back..... I don't want a refund nor the dam tv! I want you to really really investigate to find out how that happened! Because for all I know Sam's club employee's and Managers are the ONLY ones with access to inventory! Somthing corrupt is going on at Sam's club and it BS that you guys did this to me!! I don't want this to happen to someone else and they not bring this type of issue up to anyone's attention. This is a serious matter. Sam's Club is false advertising TV sizes?!!! Someone in Sam's Club new about this and accepted it or Sam's Club just didn't bother looking at the return product. You can see where there is a second bond of clear tape on box..