if there was a rating lower than 1 I sould give it. do not I repeat do not go anywere near these ripoff artists! took my computer in at the beginning of march after it stopped booting up, told me it was 350$ upfront and they would let me know when it was ready.... after numerous phone messages left nothing! the computer has been stripped for parts and junked by now I'm sure! they are charlatins and I should have known when the haf a 40 day junkers claus in my receipt. stay far away from these unproffessional hucksters! unless you want to pay to have your computer stolen from you! read more

Fast service, iPhone screens and such 20 minutes or less. more complex stuff? 1-2 days (rebuild iPhone guts). This Store is in Ellsworth read more

Expensive and poor quality repair. Had problems charging battery they say they replaced it. I don't believe it. Expensive service. Mac book Pro. I took it to the apple store in Portland to get it replaced right. I won't use Maine geeks again. If they replaced the battery it was not apple parts but the cheapest parts they could find. Don't waste your time. Get it fixed right the first time. read more

I dropped my laptop off early on a Wednesday and was told it might be ready thatday, but definitely the next. Thursday was told they'd get to it that night. Friday they had finally looked at it and had a question, said it would be finished Saturday. Called Saturday afternoon and several times Sunday with no response. Finally reached someone Monday who said their tech had taken the weekend off. I was only willing to pay their prices (nearly twice as much as others I checked) because they promised fast service. Would have been fine if they'd delivered what they offered, but definitely not worth it. I just got home and haven't used it yet, so I'm hopings it's actually fixed; since they weren't honest about when they'dfix it, I don'ttrustthem with anythingelse either. I'm also not trusting that they'll put this review up, but in case they do, I'd never use their service again. read more

I would recommend dealing with James in the Ellsworth office Maine geeks. He treated me with integrity and compassion and charged me exactly what he quoted to repair my iPhone XR screen. read more

One place I don't want to be the Duke of! My son's iPad had a cracked screen so I brought it in for a repair. First I stopped by for a visit and spoke to a tech that was very responsive and reasonable. Got a quote of $263.00. Seemed reasonable and the tech was a prior Marine so I wanted to support them. It was promised with a Friday drop off I would get it back Wednesday. Didn't get the call till Saturday. I asked for protective glass to be applied. Which was another $59. I was not able to make Monday. When I came in the tech said I had been called multiple times. I was called once and I texted I would pick up the iPad Monday. On Monday I asked about the 10% off for cash and was told that was old and not honored. I also asked about my 10% Veterans discount and was told that was not a thing. At the time my dog chewed up a cord so I bought what I thought was the correct chord and was ensure I could return it if it was not the correct chord. Guess what...it was not the correct chord. When I returned it today it was a bit difficult. I had to explain why several times. Listen the chord was way over priced at $29.00! I found the right chord on Amazon for $9.99. So yes I am going to return it. I will not be returning. read more

My laptop hdmi port died, took it to them to get fixed and was told it would be cheaper to get a new motherboard. It took them 4 months to get my laptop back to me because they ordered the wrong parts or as I was told, someone's dog was in the store leading to my laptop being dropped and breaking the screen. I ended up with a completely different laptop. I asked them while they had it to add another hard drive, which they did with its own windows install. 3 months later, a windows update makes my laptop not boot. I take it somewhere else to find out these guys put a drive back in they labeled as corrupt. $700+ down the drain for a laptop I can't use. $130 for someone else to try and fix it. $400 for data recovery from the corrupt drives these guys put back in my laptop. DO NOT GO HERE. read more

Worst experience ever. I brought my Macbook in because the drive in it crashed. The tech, Angelo, told me this was because I hadn't updated my OS recently and the apps I'd downloaded weren't compatible with that version. Said I needed to replace the drive. Okay, no prob...I bought a new drive at Best Buy and brought it to him to install, which he charged me $30 to do. He also charged me $240 for "OS installation and configuration". He then sold me a $29 cord($7 on Amazon) so I could transfer my old profile and data myself which I did, it took all of 20 minutes(he would have charged $199). After doing so, the cord broke when I tried to unplug it. I should have known something was wrong when he handed it to me in a ziploc bag and it looked like it had been salvaged from a trash heap(bent in multiple places). Fast forward to later that night. The $240 for an OS install seemed outrageous to me, so I decided to do some asking around on a couple online computer tech forums, and everyone told me I got ripped off. I was also told that hard drives crashing because "the new apps aren't compatible with the older OS" is literally not a thing, and that Angelo didn't even run diagnostics on the crashed drive I brought in the first place. He made up a reason to sell me a new drive, and turns out that "OS installation and configuration" is literally just pushing 3 buttons, that's it. The average price for that is around $50. I went back the next day to confront him, starting with the faulty cord he sold me, and he immediately got angry with me and accused me of lying about the cord. I asked him if he ran diagnostics on the crashed drive and he yells "ARE YOU A CERTIFIED TECH??" No, but the advice given to me was from many. He was in full on angry mode from then on and wouldn't reimburse me for anything, told me to get out of his store. So I was lied to, overcharged, scammed, sold a broken overpriced cord, and yelled at for confronting him about it. This is Maine Geeks. Attached are screenshots from tech forums read more

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These guys are rip off artists do NOT use them. They wanted to charge me $400 for the half hour job of changing out a battery when I had the new v battery. I could get a new laptop for that price. Clearly they just want to take advantage. Use an honest company like Staples or Best Buy (the real Geel Squad). read more

They should get no stars! This place is a joke. They made me sign up for an "appointment" but when I came back at that time they were not available. However, they still charged me $129 for cancelling. I am so mad! Go next door CPR phone it is way better! I wouldn't even go here for the bathroom! read more

No stars ... my first mistake was to leave a computer with someone who got out of his car to wait on me. Second mistake was bringing it to the same place that told me the exact exact same diagnose says probably six years ago on a different computer.. I brought my computer in for a charging problem and was told the whole motherboard was gone. Along with many other things. Only getting one star because I have to. read more

"James, treated me with integrity and dignity, and got back to me in a timely manner, he is a great man to work with, highly reccomend him"

Was quoted $30 for a new screen protector. When I got my receipt I found out I was charged $80! Clerk was totally unapologetic about cheating me and charging more than he quoted. Beware if you go there. Better yet, don't go. Take your business to someplace honest. read more

I used the Ellsworth ME location. Brought them a laptop with a virus and specified that I wanted the data saved and restored. That was on the work order. Three times over the nent week I got calls asking if I wanted the data saved. Do they not communicate? On both visits, the store did not open at the posted 12 Noon open tine, causing me delays. When picking up, the owner was there. He had difficulty finding my laptop and had to make calls to locate it. Disorganization? Now at home, I am strugging to reorganize scrambled files. Feel like I paid way too much. Would NOT recommend this store to anyone. read more

Con-artist! I dropped off my laptop to be fixed and he called me to tell me that it was going to cost me $240.00 to fix! So, I told him that I can buy a new one for that price! I went to pick up my laptop and he charged me $89.00 just to look at it!!! Now, my laptop is still in disrepair and I'm out of $89.00! Also, I had already brought it to get an estimate when I was still living in Massachusetts. They told me it was going to cost less than $100 to repair. I then moved up here to Maine and decided to try to get it fixed. This place is being run by scammers!! Go to another place and save your money and time! I'm thinking about bringing them to court to demand my money back. Don't trust these people because they're liers! read more

I have had to replace my iPhone screen before. It's always cost between $80-100. They charged me $200 to fix the screen. I almost told them to keep the phone and refuse to pay, it never occurred to me they would up charge so much, better off driving to Bangor. It was done quickly, but unless you're in a hurry go somewhere else. Sending it back to Apple would have cost less. read more

The owner was very unprofessional and rude. Prices went up considerably almost double. Fought with me over it even though he had the receipts showing I paid less. Made me not feel trusting them with my phone was a mistake. He also chose smoking over checking me out. Do not recommend. read more

Don't trust them with your device and data. I wish I had read the other reviews here before taking my computer to them. Taking my computer here was a stressful costly mistake. I was quoted a price of $240 and expected time to fix of 48 hours. I called to find out what was happening several times over the following week. I had spilled water on it. They said they would start drying it right away. Forty-eight hours later, no actions had been taken to dry it. Each time I was given a different story- my computer had been sent out, on day four they said they had started to dry it by putting in an alcohol bath and would be ready the next day, day six or seven, it had been in the alcohol bath for two days and was just taken out. After five days I gave up, and bought a new computer. I read reviews about how they save data without permission, so when it was ready, I showed up and paid over $400. When I tried to use it, it would not work. I returned it during the 30 day warranty. The technician claimed he repaired it but the hard drive quit after he "fixed the problem" but before I saw it. Some $$$$ solutions proposed. Every time I called or went into the store, there was a new set of employees. read more

Should have Yelped it first, replace screen on I phone. Won't swipe. Do no go here. Com man. I will report this place to the better business bureau. And call master card to stop payment read more

Customer service at its best. I tried Apple store, geek squad and batteries plus before Maine geeks. The other three said the phone screen was in repairable due to chassis being bent. Maine geeks fixed the screen without issue. They even finished ahead of their predicted time. Will be coming back for future phone or computer repairs. read more

This place is terrible. I took my cracked iPhone 6s in to get fixed, and they put on a fake plastic screen! I also had my battery changed out for a new one, which I found out, was FAKE. Do not trust this company. read more

Big mistake coming here. My laptop crashed and I was told "no problem, easy fix". So he reinstalled the operation system and saved the data on my desktop. Cost: $450! What's worse is that the thing was completely screwed up when I got it back. No way was I going to let them touch it again, so I brought it to another local guy and he fixed all the things that Maine Geeks messed up, charging around $89. Live and learn. read more

My girlfriend took her laptop to Maine geeks because it broke during midterms week. They said they would look at it and get back to her. She never heard back from them until she called and asked. Their communication was the worst. If we wanted to find out any details with what was going on with the laptop she had to call the store herself. After waiting a month for the repair that was supposed to take a week or two tops, it was finally finished. They offered no compensation for the massive delay and thanks to them she is now behind in all her classes (with all online classes due to COVID-19). If anyone is thinking about taking anything to this shop I would absolutely NOT recommend them. Unless you like waiting months for something that should take a week and the worst customer service you could imagine. DO NOT BRING YOUR STUFF HERE. read more

Before you bring in an old laptop, know that $120 is the base price to have Mainegeeks check it out. You are better off buying a new device. They fixed my 5-year old computer for more than $200 when it wasn't charging. Broke down 1 week later, I came back and they did not honor warranty, but offered to reduce the labor charge...price was going to be another $200. They wanted $500+ to fix a crappy old laptop. Had a friend bring a busted PS4 in recently, I was going to buy but they charged him $40 to check it out, called him 3-4 days later than expected, and fix will come to $150 they say. NO! Way! If I pay $150, that's the price of a FUNCTIONING ps4 on Craigslist,Facebook marketplace, uncle Henry's etc...My friend can't make any money on deal, now we're both pitching in $20 to get it back. Maybe we'll smash it outside Maine Geeks to make it worthwhile. read more

Former "General Manager" (in quotes because he only pays minimum wage and for most of my time it was under the table, and only stopped paying under the table because the labor board caught up with him) of Maine Geeks here. Be very cautious bringing your equipment here. He charges EVERYBODY for a proximity sensor on their iPhones even though he reuses the old. Will also try to sell you a battery or other internal component telling you the old one is bad but its not. As far as computers, that is the worst, ANYTHING software related he claims the operating system screwed up and charges $180 for a format and rebuild, even if its something as little as a dropped driver that should take less than an hour labor to fix. When he does a data migration, he KEEPS ALL CUSTOMERS DATA in his server. I am guessing about 75% of reviews on google are bought by him. He will pay $10 per review on google. His business practices are shady and i DO NOT RECOMMEND ANYBODY BRING ANYTHING TO THIS SHOP! read more