The orignal experience I had there wasn't good and i didn't go back. They called me years later to do follow up testing and the person who called was super rude when I told them I wasn't going back to Mainland. Wouldn't recommend this place. read more

I enjoy the professionalism of Sarah & Hardeep. I just picked up my new CPAP today, and as always Hardeep explained my new machine carefully. As always he asked me if I had any questions. He gave me his card and advised me if I need anything please feel free to contact him. I appreciate his patience with me and and respect he has for my health. I have had nothing but great sleeps since I went to Mainland Sleep Clinic. read more

PSA! NEVER EVER USE THIS CLINIC! Mainland Sleep Diagnostics Ltd. 13737 96 Ave #107, Surrey, BC V3V 0C6 After coming home from their clinic with test to be done I Received a threatening, verbally abusive phone call from the owner making wild claims I was abusive to the staff. Rather than try to resolve my extreme frustration with the clinic the owner tried to make it about gender (staff are all females). My issue is about my rights (and your rights as a Canadian patient) as a patient. The clinic actually wrote my doctor and denied me care based on me failing to submit a security guarantee being signed for a medically necessary test. Staff behaved extremely aggressive towards me pushing me multiple times to sign their security guarantee and for me provide my payment information. A medically necessary test isn't elective but essential and therefore is exempt under the Federal and Provincial Health acts against any financial barriers to access the test. For those reasons I had to repeat myself several times that I am EXEMPT from signing their security guarantee. The staff kept pushing me harder and harder so I had to assert myself and I had to tell them to stop arguing. My hands were visibly shaking and I was infuriated at this point. I felt I was not being listened to and I was beyond upset and angry at this point. It took everything I had in me to not swear and yell at the front desk staffer who was abusing me. I can't believe the owner is putting their customers through this much pressure for patients to sign security guarantees knowing full well they cannot afford to sign those agreements and they have the right not to. The complete disregard for the welfare of their patients who are facing life-threatening illnesses is self-evident in their business practices. The owner wasn't at all interested in listening to me and hung up on me multiple times as I tried to reach a resolution. I tried to resolve the dispute with the owner but the owner was unwilling to resolve anything with me, including the exemption I have regarding the health act that prevents the clinic from denying me care for a medically essential test. He can't defend his business practices AND blames his patients when his business practices creates heat and friction for everyone involved. Under the Canada Health Act and the BC Health Act, medically necessary services should be provided without direct charges to patients, which includes prohibitions on extra-billing and user charges for insured services. "I was just doing my job!" is not good enough excuse for your staff to act like that and doesn't let your staff off the hook for their behaviour either, regardless of what the patient is doing or saying to staff. It doesn't give them a free pass to violate patients. You cannot compel your staff to break the law and do illegal acts. what exactly is it illegal for a clinic owner to do to a patient? New legislation makes several actions illegal for clinic owners (or anyone else) in relation to patients seeking healthcare services. Specifically: It is illegal to intimidate someone in order to impede them from obtaining health services. This could include any intimidating conduct, threats, or other forms of violence intended to provoke fear or impede a person from receiving health care. The owners were not simply politely asking for their medical equipment to be returned. They were threatening patients with denial of care if they didn't guarantee it with a credit card number and a security contract. And then they actually denied me care for refusing to go along with their agreement. read more

This clinic tests for sleep apnea, ambulatory BP monitoring and other tests. They're very friendly and professional, and they're the only place that does 24 hour BP recording without a charge to the patient! Good to know! read more

Words are not enough to convey how happy(ecstatic) I am at how the wonderful staff at Mainland Sleep, beginning with Roop at the front desk, continuing to the owner/Respiratory Technologist Rav, & on to the Respiratory Nurse, Heather, for the expert & committed follow through to find the right solution to my sleep apnea. I'm now sleeping full nights, with almost no apnea events, after years of suffering being woken up by breathing stoppages as much as every 5 minutes -- no wonder I was constantly tired & unable to think as clearly as I'm capable of! My body's still slowly catching up to the fact I'm getting rests, but I can feel the difference already! They offer a free diagnostic test of your blood oxygen levels over a night, then proceed from there; physician referrals are accepted but, they say, not strictly necessary. Rav did everything & some to ensure aCPAP machine was in my possession, & Heather did everrything, including home visits for initial setup, & remote tweaking & phone calls, to ensure we got the right setup(mask, programming, etc) to provide me these good nights of rest! My body was slow adjusting(the hot humid nights slowed it down, too) & I thought my sleep score would never get over 60, but now I've had many 70+ & even 2 at 100%! (I can check on it myself daily, online) read more

Rav was very understanding and helped me get the CPAP machine that I needed. It is such a relief to get help when you are suffering from lack of good sleep, and it has made a difference to my sleep. Also, I felt supported by the receptionist. It's a good place to go if you need help with sleep. Karen read more

i have been associated with mainland sleep on gilbert road in richmond for about 4 years. always very professional, answer all your questions and concerns. i would highly recommend them. read more

I wanted say I had an appointment at Mainland Diagnostics Ltd at the Gilbert his receptionist was awesome and very accommodating for my appointment. On my appointment I met Raz I addressed with my nightly breathing problems he introduced me to the Sleep Apnea explained how this wonderful machine wud help me breathe and sleep much better as well be a life saving unit as we stop breathing a lot in our sleep I'm very grateful I have meet this team of wonderful people and rest assure I can now have a peaceful uninterrupted sleep now as well my partner can sleep great to as there is now zero snoring and no longer separate bedrooms thank you Raz and your company Mainland Sleep Diagnostics I will highly recommend you to any of my friends, family and associates and Happy to report I am totally enjoying a well rested sleep every night now. Katrina LaBoucan read more

I first visited Mainland Sleep Clinic just six months ago. At that time, I could barely breathe even in the early evening hours. I was unable to sleep in my bedroom due to waking up every two hours literally unable to breathe. Since using my new machine, I sleep right through on most nights and also have a much easier time throughout the day as my sinuses and nose passages stay fairly clear and moisturized. I believe I should have had this treatment since I was a child. I find Rav to be a very kind, patient and gentle person who cares about his patients and makes sure everything is done professionally and kindly. I can only say "Thank you" to everyone at Mainland Sleep in Richmond. read more

I've been dealing with Mainland Sleep Diagnostics for a year now, and they are beyond excellent. They truly do care about people, and they show it in everything they do. In my recent appointment they reviewed my results with me and sterilized my machine, and they did this for free. It's just one of the caring services that they perform for their customers. Rav is the owner and he is a class act. Use Mainland with confidence. I can't say enough good about them. Dan F. read more