I had a pretty awful first experience. To be honest, I was really excited going in. But unfortunately, I was up-sold products the entire time during my facial when I was trying to relax. I also asked my provider if it was ok if I put AirPods in to listen to my book. She said yes, but she kept talking to me anyway.... It was pretty confusing and stressful.
Then there was confusion abt the total amount of time the facial would be. I was told you could be up to 10min late and still enjoy your whole treatment (in fairness, I called ahead to say I'd be 8-9min late), however, this girl started back peddling and explaining still DURING the now shortened treatment how this wasn't the case. The whole thing was incredibly fristrating and not relaxing AT ALL.
After that, it was so awkward that she kinda just half-heartedly finished the hand massage, skipped the cold balls almost completely, and then rushed me off the chair.
I felt sad, stressed, and misled when I left. This was at the new Tampa location btw. read more